Technical Services Lead Jobs
Technical Services Lead jobs are open across manufacturing, IT services, healthcare technology, and professional services, from team lead to senior director level, with specializations in field operations, technical support management, and client solutions delivery. Find a role that fits below and apply directly.
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Showing 5 of 24+ Technical Services Lead jobs
- Requisition ID: 5535
- Standard Title:
- Required Security Clearance: Top Secret/SCI
- Location: Bethesda, MD
- Work Type: On-Site
- Shift: First
- Referral Eligibility: Eligible
- U.S. Citizenship Required? Yes
- Sign-On Bonus:
Position Summary
Base-2 Solutions is seeking a TS/SCI-cleared Platform Services Technical Lead to join a high-energy team deploying and maintaining common application-runtime capabilities in support of the DIA-NDOC (National Digital Exploitation and OSINT Center) DOMEX Technology Platform (DTP). This role is part of a 10-year program supporting the DOMEX Data Discovery Platform (D3P) Modernization effort, where you'll contribute to mission-critical capabilities alongside a collaborative, innovative, and growth-oriented team. The role provides technical leadership, product direction, and ongoing execution for a multidisciplinary application team responsible for deploying and sustaining mission-critical application-runtime capabilities. You'll work closely with the Lead Systems Engineer, Release Train Engineer, government stakeholders, and cross-functional engineering teams to translate mission priorities and product roadmap requirements into actionable technical solutions and delivered capabilities. The majority of work is performed on-site at the customer location in Bethesda, MD, with a flexible schedule and occasional opportunities for remote work.
Essential Duties and Responsibilities
- As a Platform Services Technical Lead, you'll provide technical leadership, product direction, and ongoing execution for a multidisciplinary application team responsible for deploying and sustaining mission-critical application-runtime capabilities.
- You'll work closely with the Lead Systems Engineer, Release Train Engineer, government stakeholders, and cross-functional engineering teams to translate mission priorities and product roadmap requirements into actionable technical solutions and delivered capabilities.
- In this role, you'll guide technical design and implementation while managing product priorities, team execution, and delivery commitments.
- You'll help balance new capabilities, operational sustainment, technical debt, and evolving mission requirements to ensure solutions are secure, scalable, reliable, and aligned with program objectives.
- You will work closely with the team on the following key tasks:
- Provide technical leadership and direction for the design, integration, deployment, and sustainment of NDOC's mission applications.
- Collaborate with government stakeholders, Systems Engineers, and the Release Train Engineer to translate mission requirements and product roadmap priorities into executable development plans.
- Own and prioritize the team backlog, decomposing features and requirements into well-defined user stories with clear acceptance criteria.
- Guide technical design and implementation decisions, ensuring solutions align with system architecture, engineering standards, security requirements, and mission objectives.
- Lead technical discussions, evaluate solution alternatives, and help resolve complex engineering challenges across application, integration, and infrastructure components.
- Balance security requirements, defect resolution, sustainment, and technical debt to maintain platform stability and support long-term system evolution.
- Identify and manage technical risks, dependencies, and impediments, coordinating with engineering leadership and other teams to resolve issues affecting delivery.
- Drive execution against Program Increment (PI) objectives and sprint commitments, maintaining visibility into progress, priorities, and delivery risks.
- Lead or support Agile and SAFe activities, including backlog refinement, sprint planning, sprint reviews and demonstrations, retrospectives, and PI Planning.
- Promote engineering best practices, including automated testing, CI/CD, Infrastructure as Code, performance and health monitoring, application security, and continuous process improvement.
- Communicate technical progress, delivery status, risks, and recommended solutions to program management, government stakeholders, and engineering leadership.
- Contribute to technical documentation, design reviews, and planning activities supporting current and future capabilities.
Required Qualifications
- You're a technically strong, collaborative leader who can translate complex mission needs into practical engineering solutions while guiding a team toward successful delivery.
- Experience meeting an applicable education and experience pathway in the equivalency section.
- Strong hands-on experience administering and supporting Kubernetes in a production environment, including cluster lifecycle management, upgrades, configuration, namespace/tenant management, resource quotas, limits, and capacity planning, role-based access control (RBAC), and troubleshooting workload, networking, scheduling, performance, and availability issues.
- Demonstrated experience operating shared platform services such as Elastic and Redis in production, including version management, configuration, scaling, monitoring, high availability, backup/recovery, and incident response.
- Experience implementing and maintaining platform security and hardening practices, including least-privilege access, vulnerability remediation, secure configuration baselines, encryption, audit logging, and secrets management.
- Experience with observability practices and tooling, including metrics, logs, traces, dashboards, alerting, SLOs/SLIs, capacity monitoring, and root-cause analysis.
- Strong knowledge of Linux-based application hosting, containers, container images, networking fundamentals, DNS, TLS/certificates, and storage concepts.
- Experience using infrastructure/platform automation and configuration management tools, such as Cloudformation, Helm, Salt, Ansible, or equivalent.
- Strong written and verbal communication skills, with the ability to translate platform risks, tradeoffs, capacity concerns, and investment needs for technical and nontechnical stakeholders.
- Experience serving as a Devops, Platform, or Shared Services Technical Lead, lead Systems Engineer, or similar role.
- Experience working in an Agile program, especially SAFe Agile.
Preferred Qualifications
- Experience with AI algorithmically driven processing systems.
- Cloud infrastructure experience.
- Experience with Appian or other low-code software technologies.
- Experience with any of the following technologies: PostgreSQL DevOps practices and tools including Continuous Integration/Continuous Delivery (CI/CD) tools and practices, especially Gitlab or Jenkins Keycloak.
- Hands-on development and/or scripting experience, especially Java, Python,.NET.
- Experience interacting with or administering MSSQL Server databases or other relational databases.
Required Education and Experience Equivalency
- BS in Engineering, Computer Science, Systems Engineering, or related field with 12 or more years of prior relevant experience.
- Masters with 10 or more years of prior relevant experience.
Required Security Clearance
- Active Top Secret/SCI
- Must obtain a CI polygraph after start; Top Secret/SCI required to start.
- U.S. citizenship is required
Equal Employment Opportunity
Base-2 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law, and will not be discriminated against on the basis of disability. Learn more: base-2solutions.com/eeo
Pay & Benefit Highlights
Compensation
- Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
- Employee referral bonuses up to $10,000 per hired referral.
- Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).
Health
- 100% company-paid medical premiums for employees and eligible dependents.
- Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
- 100% company-paid dental premiums for employees and eligible dependents.
- 100% company-paid vision premiums for employees and eligible dependents.
Income Protection
- 100% company-paid premiums for short-term disability.
- 100% company-paid premiums for long-term disability.
- 100% company-paid premiums for accidental death & dismemberment (AD&D).
- 100% company-paid premiums for life insurance up to $200,000.
Retirement
- 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
- 401(k) pre-tax and Roth options.
Leave
- Up to 20 days of flexible paid time off (PTO).
- 11 paid floating holidays.
Work-Life Balance
- Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).
NT
- Requisition ID: 5535
- Standard Title:
- Required Security Clearance: Top Secret/SCI
- Location: Bethesda, MD
- Work Type: On-Site
- Shift: First
- Referral Eligibility: Eligible
- U.S. Citizenship Required? Yes
- Sign-On Bonus:
Position Summary
Base-2 Solutions is seeking a TS/SCI-cleared Platform Services Technical Lead to join a high-energy team deploying and maintaining common application-runtime capabilities in support of the DIA-NDOC (National Digital Exploitation and OSINT Center) DOMEX Technology Platform (DTP). This role is part of a 10-year program supporting the DOMEX Data Discovery Platform (D3P) Modernization effort, where you'll contribute to mission-critical capabilities alongside a collaborative, innovative, and growth-oriented team. The role provides technical leadership, product direction, and ongoing execution for a multidisciplinary application team responsible for deploying and sustaining mission-critical application-runtime capabilities. You'll work closely with the Lead Systems Engineer, Release Train Engineer, government stakeholders, and cross-functional engineering teams to translate mission priorities and product roadmap requirements into actionable technical solutions and delivered capabilities. The majority of work is performed on-site at the customer location in Bethesda, MD, with a flexible schedule and occasional opportunities for remote work.
Essential Duties and Responsibilities
- As a Platform Services Technical Lead, you'll provide technical leadership, product direction, and ongoing execution for a multidisciplinary application team responsible for deploying and sustaining mission-critical application-runtime capabilities.
- You'll work closely with the Lead Systems Engineer, Release Train Engineer, government stakeholders, and cross-functional engineering teams to translate mission priorities and product roadmap requirements into actionable technical solutions and delivered capabilities.
- In this role, you'll guide technical design and implementation while managing product priorities, team execution, and delivery commitments.
- You'll help balance new capabilities, operational sustainment, technical debt, and evolving mission requirements to ensure solutions are secure, scalable, reliable, and aligned with program objectives.
- You will work closely with the team on the following key tasks:
- Provide technical leadership and direction for the design, integration, deployment, and sustainment of NDOC's mission applications.
- Collaborate with government stakeholders, Systems Engineers, and the Release Train Engineer to translate mission requirements and product roadmap priorities into executable development plans.
- Own and prioritize the team backlog, decomposing features and requirements into well-defined user stories with clear acceptance criteria.
- Guide technical design and implementation decisions, ensuring solutions align with system architecture, engineering standards, security requirements, and mission objectives.
- Lead technical discussions, evaluate solution alternatives, and help resolve complex engineering challenges across application, integration, and infrastructure components.
- Balance security requirements, defect resolution, sustainment, and technical debt to maintain platform stability and support long-term system evolution.
- Identify and manage technical risks, dependencies, and impediments, coordinating with engineering leadership and other teams to resolve issues affecting delivery.
- Drive execution against Program Increment (PI) objectives and sprint commitments, maintaining visibility into progress, priorities, and delivery risks.
- Lead or support Agile and SAFe activities, including backlog refinement, sprint planning, sprint reviews and demonstrations, retrospectives, and PI Planning.
- Promote engineering best practices, including automated testing, CI/CD, Infrastructure as Code, performance and health monitoring, application security, and continuous process improvement.
- Communicate technical progress, delivery status, risks, and recommended solutions to program management, government stakeholders, and engineering leadership.
- Contribute to technical documentation, design reviews, and planning activities supporting current and future capabilities.
Required Qualifications
- You're a technically strong, collaborative leader who can translate complex mission needs into practical engineering solutions while guiding a team toward successful delivery.
- Experience meeting an applicable education and experience pathway in the equivalency section.
- Strong hands-on experience administering and supporting Kubernetes in a production environment, including cluster lifecycle management, upgrades, configuration, namespace/tenant management, resource quotas, limits, and capacity planning, role-based access control (RBAC), and troubleshooting workload, networking, scheduling, performance, and availability issues.
- Demonstrated experience operating shared platform services such as Elastic and Redis in production, including version management, configuration, scaling, monitoring, high availability, backup/recovery, and incident response.
- Experience implementing and maintaining platform security and hardening practices, including least-privilege access, vulnerability remediation, secure configuration baselines, encryption, audit logging, and secrets management.
- Experience with observability practices and tooling, including metrics, logs, traces, dashboards, alerting, SLOs/SLIs, capacity monitoring, and root-cause analysis.
- Strong knowledge of Linux-based application hosting, containers, container images, networking fundamentals, DNS, TLS/certificates, and storage concepts.
- Experience using infrastructure/platform automation and configuration management tools, such as Cloudformation, Helm, Salt, Ansible, or equivalent.
- Strong written and verbal communication skills, with the ability to translate platform risks, tradeoffs, capacity concerns, and investment needs for technical and nontechnical stakeholders.
- Experience serving as a Devops, Platform, or Shared Services Technical Lead, lead Systems Engineer, or similar role.
- Experience working in an Agile program, especially SAFe Agile.
Preferred Qualifications
- Experience with AI algorithmically driven processing systems.
- Cloud infrastructure experience.
- Experience with Appian or other low-code software technologies.
- Experience with any of the following technologies: PostgreSQL DevOps practices and tools including Continuous Integration/Continuous Delivery (CI/CD) tools and practices, especially Gitlab or Jenkins Keycloak.
- Hands-on development and/or scripting experience, especially Java, Python,.NET.
- Experience interacting with or administering MSSQL Server databases or other relational databases.
Required Education and Experience Equivalency
- BS in Engineering, Computer Science, Systems Engineering, or related field with 12 or more years of prior relevant experience.
- Masters with 10 or more years of prior relevant experience.
Required Security Clearance
- Active Top Secret/SCI
- Must obtain a CI polygraph after start; Top Secret/SCI required to start.
- U.S. citizenship is required
Equal Employment Opportunity
Base-2 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law, and will not be discriminated against on the basis of disability. Learn more: base-2solutions.com/eeo
Pay & Benefit Highlights
Compensation
- Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
- Employee referral bonuses up to $10,000 per hired referral.
- Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).
Health
- 100% company-paid medical premiums for employees and eligible dependents.
- Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
- 100% company-paid dental premiums for employees and eligible dependents.
- 100% company-paid vision premiums for employees and eligible dependents.
Income Protection
- 100% company-paid premiums for short-term disability.
- 100% company-paid premiums for long-term disability.
- 100% company-paid premiums for accidental death & dismemberment (AD&D).
- 100% company-paid premiums for life insurance up to $200,000.
Retirement
- 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
- 401(k) pre-tax and Roth options.
Leave
- Up to 20 days of flexible paid time off (PTO).
- 11 paid floating holidays.
Work-Life Balance
- Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).
NT
See All 24 Technical Services Lead Jobs
Find roles that match your experience and apply in just a few clicks.
Find Technical Services Lead JobsTechnical Services Lead Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in technical services lead jobs.
- 5 or more years of experience in technical services, field operations, or IT support
- Proven leadership of technical support or field service teams
- Proficiency with ITSM platforms and ticketing systems such as ServiceNow
- ITIL Foundation certification or equivalent service management framework knowledge
- Strong skills in SLA management, escalation handling, and performance reporting
- Bachelor's degree in information technology, engineering, or a related technical field
Tips for Your Technical Services Lead Job Search
Quantify your team and resolution metrics
Hiring managers for technical services leads want to see how many technicians you supervised, your team's first-call resolution rate, and how you reduced escalations. Pull those numbers from your most recent role before you write a single bullet.
Tailor your resume to service delivery models
Some employers run break-fix models, others run managed services or outcome-based contracts. Read the job posting carefully and mirror its language. A resume written for a break-fix shop will read as a poor fit for a managed services provider.
Apply early to roles that fit
Migrate Mate lists technical services lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Get your ITIL or CompTIA certifications current
Many technical services lead postings list ITIL Foundation or CompTIA A+ as preferred or required. If yours have lapsed or you have neither, finish one before you apply so you're not filtered out at the screening stage.
Prepare a service improvement story for interviews
Interviewers for this role almost always ask you to walk through a time you improved a struggling service team. Have a tight, specific story ready: the gap you identified, the change you made, and the measurable outcome. Generic answers about being a team player do not land.
Negotiate scope alongside compensation
When you receive an offer, clarify what your team size, budget authority, and escalation limits will be before you accept. Technical services leads often discover after starting that scope is narrower than the posting implied, which affects your ability to deliver and your next promotion.
Technical Services Lead Jobs: Frequently Asked Questions
Which companies are hiring the most technical services leads?
The most active employers for technical services leads right now are Jacobs, Fearless, and JPMorganChase, and the most openings are in Maryland, Texas, and New Jersey, based on current listings on Migrate Mate as of November 2026. Demand tends to be highest at managed services providers, enterprise IT organizations, and large-scale field services operations.
How many technical services lead jobs are remote?
About 85% of technical services lead openings are fully remote or hybrid as of November 2026, though the share varies significantly by sub-role. Positions focused on service desk management, escalation coordination, and reporting are more likely to be remote, while roles requiring on-site field team oversight are almost always location-specific.
How do you become a technical services lead?
Start by building several years of hands-on experience in technical support, field service, or IT operations so you understand the work your future team will do. Move into a senior individual contributor or team lead role to gain people management exposure. Earn a service management certification such as ITIL Foundation to signal readiness for leadership. Demonstrate your ability to improve SLA performance and reduce escalations, since those outcomes are what hiring managers screen for.
Can you get hired as a technical services lead without formal management experience?
Yes, some employers will consider strong senior technicians or informal leads who have mentored others, coordinated schedules, or owned a critical service queue without a formal title. To strengthen your case, document any project leadership, cross-team coordination, or process improvements you drove. Smaller organizations and startups are more open to this than large enterprises with structured leveling.
What does the technical services lead interview process look like?
Most technical services lead interviews run three to four rounds. The first is a recruiter screen covering your background and leadership experience. Next comes a hiring manager interview focused on how you handle escalations, underperforming team members, and SLA misses. A panel or cross-functional round often follows, where you may meet operations, account management, or engineering stakeholders. Some employers add a practical exercise asking you to review a service report and outline how you would address the gaps.
Where can I find and apply to technical services lead jobs?
You can find and apply to technical services lead jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and location, then apply directly to each one that fits.
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