Technical Support Analyst Jobs in Dallas, TX

Austin Industries is one of the nation’s largest, most diversified U.S.-based construction companies. With more than 7,000 employee-owners, Austin Industries provides nearly every type of civil, commercial and industrial construction services through the expertise of our operating companies: Austin Bridge & Road, Austin Commercial and Austin Industrial.

Austin Industries has an outstanding opportunity for an IT Desktop Application Analyst at our corporate headquarters in Dallas, Texas. The IT Applications Analyst will be responsible for managing Austin’s Cloud enterprise file system and all applications for devices in Austin’s portfolio. This role will help facilitate any enterprise application needs of Austin.

Responsibilities

Enterprise File Storage Administration (Egnyte):

• • Manage and govern the organization’s cloud-based file storage environment, including user access, permissions, and folder structures.
  • Provide support for file recovery, archive access, and troubleshooting, while ensuring adherence to best practices and compliance requirements.

Enterprise Systems & Application Support:

• • Administer and support platforms such as Amazon Business, DocuSign, Pype Autospec, P6 (via Citrix), OneStream, and internal build systems.
  • Responsibilities include user access management, configuration, troubleshooting, and coordination with system owners and vendors.

Operational Systems Support (APEX & Plant Technologies):

• • Support asphalt plant systems by managing user access, resolving system and data issues, and assisting with the installation, configuration, and testing of plant hardware and software.
  • Collaborate with internal teams and external vendors to ensure system reliability.

Application & Device Management:

• • Oversee enterprise application deployment, configuration, and updates using Microsoft Intune and related MDM solutions.
  • Manage mobile devices and provisioning processes, including Autopilot configuration and lifecycle management.

Access & Identity Management:

• • Administer Active Directory access and support onboarding, offboarding, and role-based access changes for employees, contractors, and partners.
  • Provide backup support for user lifecycle processes as needed.

Technical Support & Escalations:

• • Deliver advanced troubleshooting and escalation support for enterprise systems, ensuring timely resolution of technical issues.
  • Provide guidance on hardware, software, and device configurations across the organization.

• Additional duties as assigned

Qualifications:

• A bachelor's degree in area of specialty is highly preferred
• 3-5 years of experience in the field or in a related area
• Experience with Cloud enterprise file storage, Intune, Defender 365, Ticketing Systems, Construction Field Technologies, Vendor Management, Advising business partners with relevant application solutions.
• Excellent communication (written and verbal), analytical, customer services, and interpersonal skills
• Ability to work in a fast-paced, deadline driven environment

Requirements:

• High School Diploma/GED or higher
• 3+ years of experience in management enterprise applications and technical support
• Applicants must be legally authorized to work for ANY employer in the United States. Austin Industries is unable to sponsor or take over sponsorship of an employment visa for this position.

Benefits & Compensation

We offer excellent benefits including medical, dental, life and disability insurance, and a matching 401K plan. We are proud to be a 100% Employee-Owned Company (ESOP)! To learn more about our employee-ownership structure, please go to https://www.austin-ind.com/our-company/100-employee-owned (https://www.austin-ind.com/our-company/100-employee-owned).

Austin Industries is an Equal Opportunity Employer.

See the “Know Your Rights” poster available in English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) and Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf).

About Austin Industries

Austin Industries and its operating companies engage in almost every type of civil, commercial and industrial construction. Austin is owned entirely by its employees through its Employee Stock Ownership Plan (ESOP). Austin Industries has a rich history. We are one of the largest and most diversified construction firms in the nation. Austin stands on the core values of Uncompromising Integrity, Employee-ownership, Exemplary Service and Excellence in Safety.

To learn more about our history, culture and operations, visit us at www.austin-ind.com (http://www.austin-ind.com).

No Third-Party Inquiries Please

This Company does not accept and will not consider unsolicited resumes or any other unsolicited candidate information submitted to the Company or any of its employee-owners by staffing agencies, search firms, or third-party recruiters in response to a posted vacancy. The Company will not pay any placement fee(s) without a written agreement to do so (i.e., payment must be required pursuant to the terms of a written agreement).

Any unsolicited resumes or candidate information submitted to this Company or any of its employee-owners becomes the property of the Company.

Accessibility Note

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs or have accessibility concerns, please contact the People Services Team at (877) 831-1217.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.