Technical Support Associate Jobs in Colorado Springs, CO

Location : Peterson AFB, CO / Colorado Springs, Colorado

About ITI Solutions, Inc.

ITI Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with a strong track record supporting Department of Defense (DoD) programs, including U.S. Army vehicle production, sustainment, and modernization efforts.

Founded by a Service-Disabled Veteran, we bring mission-driven expertise in engineering support, logistics coordination, and program execution to critical national defense initiatives.

As an Equal Opportunity Employer, ITI Solutions is committed to fostering a diverse, inclusive, and respectful workplace. We do not discriminate in employment decisions on the basis of race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. We are dedicated to providing equal employment opportunities to all applicants and employees and maintaining a work environment that is free from discrimination and harassment.

Overview of position: ITI Solutions is seeking a Technical Documentation Specialist to support an effort to develop, implement, manage, and maintain a Risk Management Framework Cybersecurity Program at Peterson Space Force Base, Colorado. The effort provides cybersecurity services, conducts cybersecurity technical assessments, and participates in cybersecurity technical investigations. To be considered for this position, the candidate must be a United States citizen with at least a SECRET clearance and TS/SCI eligibility.

Responsibilities:

• Develop and maintain customer internal website (SharePoint) content.
• Create security test reports using the provided input.
• Assist with the preparation of cybersecurity-specific briefings and presentations.
• Participate in technical meetings and document the meeting minutes.
• Maintain and update the existing documentation repository.
• Review, edit, format, and deliver professional documentation for all aspects of the program.

Experience/Skills:

• Minimum of 5 years of experience developing and producing technical documentation, graphic illustrations, and website content.
• Strong analytical skills.
• Excellent verbal and written communication skills.
• Experience with Risk Management Framework documentation is highly desired.
• Experience and familiarity with Air Force Handbook 33-337, Tongue and Quill , is highly desirable.

Education/Certifications: Associate’s degree or higher is preferred.

Clearance: Must be a US Citizen and hold a current TS/SCI eligibility.

Salary Range: $70,000 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.