Mid Level Technical Support Associate Jobs
Mid level technical support associate jobs go to professionals ready to own complex troubleshooting workflows, mentor junior teammates, and resolve escalated issues with minimal oversight. Hiring runs across Technology & Software, Manufacturing, and Consulting & Professional Services, with 37% of openings remote or hybrid, and employers like LangChain, Fortinet, and Spinnaker Support hiring at this level now.
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Showing 5 of 49+ Mid Level Technical Support Associate jobs
REQUIRED: Must live in or relocate to the Los Angeles, CA area
Keep a major airport development program running, one ticket at a time. You'll be the first line of IT support for a busy capital program team, working across a large airport campus. If you like hands-on troubleshooting, variety in your day, and being the person people trust when things break, this role is for you.
Help Desk & Incident Response:
- Respond to Help Desk emails and log requests in Freshdesk, ServiceNow, and related tracking tools
- Diagnose and troubleshoot system issues using established procedures
- Analyze, document, and assess the severity and impact of production outages and incidents, and escalate as needed
- Keep incidents moving toward a fast resolution, with clear communication throughout
Onboarding, Deployments & Field Support:
- Run staff onboarding and offboarding as people join or leave the program
- Perform hardware and software installations
- Oversee staff deployments and relocations across multiple campus locations
- Provide IT support at division-wide events
Training:
- Deliver on-the-job training and computer orientation for new staff
Technical Experience:
- PC Hardware: Diagnose and resolve component failures (motherboards, power supplies, memory, storage), and handle upgrades, replacements, and configurations
- Networking: Resolve LAN/WAN issues, including cabling faults, switch/router misconfigurations, IP conflicts, wireless, and VPN connectivity
- Windows 10/11: Install, configure, and administer the OS, and apply security patches, system updates, and driver updates
- Microsoft Office / Microsoft 365: Deploy, troubleshoot, and support Word, Excel, PowerPoint, Outlook, OneDrive, and Teams
What You Bring
Required:
- Ability to lift at least 40 lbs
- Ability to move between sites across campus to provide on-site support
- Availability to work various shifts as needed
- Demonstrated experience managing data coordination and conversion projects
- Strong oral and written communication, including the ability to explain complex issues to non-technical users
- Ability to organize short- and long-term tasks and report status to clients and management
- A collaborative, self-starting, results-driven approach, and a willingness to take on additional responsibilities
Education & Certifications:
- Bachelor's degree in Computer Science or a related field preferred, or 5+ years of equivalent job experience
- Relevant professional licensure and certifications preferred
REQUIRED: Must live in or relocate to the Los Angeles, CA area
Keep a major airport development program running, one ticket at a time. You'll be the first line of IT support for a busy capital program team, working across a large airport campus. If you like hands-on troubleshooting, variety in your day, and being the person people trust when things break, this role is for you.
Help Desk & Incident Response:
- Respond to Help Desk emails and log requests in Freshdesk, ServiceNow, and related tracking tools
- Diagnose and troubleshoot system issues using established procedures
- Analyze, document, and assess the severity and impact of production outages and incidents, and escalate as needed
- Keep incidents moving toward a fast resolution, with clear communication throughout
Onboarding, Deployments & Field Support:
- Run staff onboarding and offboarding as people join or leave the program
- Perform hardware and software installations
- Oversee staff deployments and relocations across multiple campus locations
- Provide IT support at division-wide events
Training:
- Deliver on-the-job training and computer orientation for new staff
Technical Experience:
- PC Hardware: Diagnose and resolve component failures (motherboards, power supplies, memory, storage), and handle upgrades, replacements, and configurations
- Networking: Resolve LAN/WAN issues, including cabling faults, switch/router misconfigurations, IP conflicts, wireless, and VPN connectivity
- Windows 10/11: Install, configure, and administer the OS, and apply security patches, system updates, and driver updates
- Microsoft Office / Microsoft 365: Deploy, troubleshoot, and support Word, Excel, PowerPoint, Outlook, OneDrive, and Teams
What You Bring
Required:
- Ability to lift at least 40 lbs
- Ability to move between sites across campus to provide on-site support
- Availability to work various shifts as needed
- Demonstrated experience managing data coordination and conversion projects
- Strong oral and written communication, including the ability to explain complex issues to non-technical users
- Ability to organize short- and long-term tasks and report status to clients and management
- A collaborative, self-starting, results-driven approach, and a willingness to take on additional responsibilities
Education & Certifications:
- Bachelor's degree in Computer Science or a related field preferred, or 5+ years of equivalent job experience
- Relevant professional licensure and certifications preferred
See All 49 Mid Level Technical Support Associate Jobs
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Find JobsMid Level Technical Support Associate Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software25
- Manufacturing5
- Consulting & Professional Services4
- Insurance2
- Staffing & Recruiting2
Mid Level Technical Support Associate Jobs: Frequently Asked Questions
How do I get a mid level technical support associate job?
Position yourself by emphasizing ownership, not just task completion. Highlight instances where you led a troubleshooting process end to end, reduced ticket resolution times, or served as the go-to resource for a product or system. Tailor your application to show that you can operate with limited guidance, handle escalations, and contribute beyond the scope of a single ticket queue.
Which companies hire mid level technical support associates?
Companies hiring mid level technical support associates right now include LangChain, Fortinet, and Spinnaker Support, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from technology companies, managed service providers, and large enterprises that need experienced support professionals who can handle complex technical environments and mentor newer team members.
Are there remote mid level technical support associate jobs?
Yes, remote and hybrid options are a real part of this market. About 37% of mid level technical support associate openings are remote or hybrid as of November 2026, which reflects how broadly distributed support teams have become. Roles requiring hands-on hardware or on-site system access are more likely to be fully in person, while software-focused positions lean toward flexible arrangements.
How do I move up to a mid level technical support associate role?
Moving from entry level into a mid level technical support associate role comes from deepening your technical expertise and taking on broader ownership over time. Focus on mastering one or two product areas thoroughly, documenting your resolutions to build institutional knowledge, and volunteering to handle escalated tickets. Demonstrating measurable impact, such as cutting repeat issues or improving knowledge base quality, signals readiness for the next level.
Which industries hire the most mid level technical support associates?
Mid Level technical support associate roles concentrate in Technology & Software, Manufacturing, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to run complex, business-critical software or hardware environments that depend on experienced support professionals to maintain uptime, manage escalations, and keep end users productive.