Technical Support Manager Internships
Technical support manager internships give university students, recent graduates, and early-career switchers hands-on project experience, mentorship from working support managers, and, at many employers, a path toward a full-time offer. Openings are concentrated across {{top_industries_phrase}}, with General Dynamics Ordnance and Tactical Systems, JSI Telecom, and IPConfigure among the employers posting roles now.
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ompany Description
Founded in 2003 and headquartered in Norfolk, Virginia, IPConfigure. Inc. is a privately held veteran owned video surveillance research and development software company. As a developer of IP video surveillance solutions, IPConfigure offers a variety of products - all of which leverage a browser-based interface while supporting both Windows and Linux architectures and are capable of seamlessly supporting unlimited cameras, locations, and users in a centralized, distributed, or hosted architecture. IPConfigure's Orchid VMS platform and SteelFin Appliances have been successfully deployed in facilities ranging from quick service restaurants to international ports, hospitals, and universities.
Job Summary
IPConfigure, Inc. is searching for a Software Technical Engineer Intern to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office.
Duties/Responsibilities
- Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services.
- Analyze customers’ problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved.
- Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems.
- Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training.
- Identify and report both software bugs and customer suggestions.
Additional Responsibilities
- Build servers that customers have ordered and install required software.
- Cycle new cameras through the lab for testing.
- Install network switches and run cables.
- Visit customer sites and troubleshoot issues if remote access is not available.
- Limited travel may be required to support company events.
Required Skills/Abilities
- Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively.
- Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution.
- Networking background.
- Experience with Linux OR Windows system administration.
- Debugging, troubleshooting skills are required.
- Strong problem solving skills are essential.
- Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired.
- Abide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures.
- All associates will perform duties as requested by management.
Education
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, Electrical Engineering, or a related field.
Bonus Experience
- Helpdesk experience.
- Cloud or hosted infrastructure experience.
- Ability to write scripts for automation.
- Experience with RESTful Web APIs.
IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
ompany Description
Founded in 2003 and headquartered in Norfolk, Virginia, IPConfigure. Inc. is a privately held veteran owned video surveillance research and development software company. As a developer of IP video surveillance solutions, IPConfigure offers a variety of products - all of which leverage a browser-based interface while supporting both Windows and Linux architectures and are capable of seamlessly supporting unlimited cameras, locations, and users in a centralized, distributed, or hosted architecture. IPConfigure's Orchid VMS platform and SteelFin Appliances have been successfully deployed in facilities ranging from quick service restaurants to international ports, hospitals, and universities.
Job Summary
IPConfigure, Inc. is searching for a Software Technical Engineer Intern to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office.
Duties/Responsibilities
- Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services.
- Analyze customers’ problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved.
- Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems.
- Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training.
- Identify and report both software bugs and customer suggestions.
Additional Responsibilities
- Build servers that customers have ordered and install required software.
- Cycle new cameras through the lab for testing.
- Install network switches and run cables.
- Visit customer sites and troubleshoot issues if remote access is not available.
- Limited travel may be required to support company events.
Required Skills/Abilities
- Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively.
- Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution.
- Networking background.
- Experience with Linux OR Windows system administration.
- Debugging, troubleshooting skills are required.
- Strong problem solving skills are essential.
- Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired.
- Abide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures.
- All associates will perform duties as requested by management.
Education
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, Electrical Engineering, or a related field.
Bonus Experience
- Helpdesk experience.
- Cloud or hosted infrastructure experience.
- Ability to write scripts for automation.
- Experience with RESTful Web APIs.
IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
Technical Support Manager Internship Market
Who's Hiring
Tips for Your Technical Support Manager Internship Search
Apply to summer internships in the fall
Large employers open technical support manager internship applications in August or September for cohorts that start the following May or June. Smaller companies and co-op programs post closer to start dates. Checking listings consistently from early fall through spring means you won't miss the window that actually matters for your target employers.
Build a project portfolio before you apply
Hiring teams for technical support manager internships have limited work history to assess, so give them something concrete. Document two or three projects showing you can manage a support queue, write runbooks, configure a helpdesk tool, or analyze ticket trends. Link to a case study or process doc so recruiters can see the work, not just read about it.
Combine campus fairs with direct applications
Career fairs surface structured internship programs tied to your university, and recruiters there often make faster decisions for students they meet in person. Professors and career center staff frequently know which employers recruit from your school before roles post publicly. Applying directly to companies running smaller cohorts alongside campus activity widens your reach significantly.
Practice your technical screen out loud
Technical support manager intern interviews typically include a scenario-based screen covering incident escalation, ticket prioritization, or systems troubleshooting, and sometimes a written or verbal case on root-cause analysis. Practice walking through your reasoning out loud rather than just arriving at an answer, since interviewers weigh how you think through a problem as much as the solution you reach.
Target structured rotational and university programs early
Larger technology, enterprise software, and managed services companies run cohort-based internship programs designed to train people new to support management. These programs recruit in the first wave of fall recruiting and fill fast. Identify the ones that match your background, check their application deadlines specifically, and submit before general posting announcements go out.
Set your work-type filter before you start
On-site roles are 50% of the technical support manager internships listed here. Decide upfront whether you can relocate or commute before you start reviewing openings, then filter by location and work type so you're only spending time on positions you can actually accept.
Technical Support Manager Internships: Frequently Asked Questions
How do I get a technical support manager internship?
Lead with coursework and personal projects rather than work history, since hiring teams expect limited experience at the intern level. Build a portfolio that documents real support workflows, escalation processes, or tools you've configured, giving recruiters something concrete to assess. Apply directly to openings and attend campus career fairs, where recruiters for structured internship cohorts often move faster with students they meet in person.
Can a technical support manager internship turn into a full-time job?
Many employers extend return offers to strong interns, but conversion is never guaranteed. What drives it for technical support manager interns is consistent performance on real tickets and projects, the team's headcount plan at the time offers go out, and clear communication about your interest before the program ends. Position for a return offer throughout the internship, but keep your broader search active.
When should I apply for technical support manager internships?
Earlier than most candidates expect. Large employers recruit summer cohorts the preceding fall, so applications open in August or September for positions that start in May or June. Smaller companies and co-op programs post closer to actual start dates, which means openings appear year-round. Checking listings consistently rather than waiting for a single recruiting season gives you the widest window.
Are technical support manager internships paid?
Most professional technical support manager internships in the U.S. are paid. Compensation varies by company size, industry, and location, and listings show it where the employer chooses to disclose it. Unpaid arrangements are far less common in technical and operations functions than in some other fields, though they do exist at certain nonprofit or startup organizations.
What should a technical support manager internship resume include?
Lead with projects, not work history. Include two or three documented projects that show you can triage issues, manage a knowledge base, or coordinate support workflows, naming the tools used and linking to a case study, process document, or dashboard where available. Add relevant coursework in IT systems, operations, or customer service management. Keep everything to one page.
Are there remote technical support manager internships?
Yes. Remote and hybrid roles make up 50% of the technical support manager internship listings here, with the rest on-site. Remote cohorts fill quickly because they attract applicants from across the country, so apply as soon as you spot a role that fits and filter by work type to surface them without sorting through positions you can't take.
Can international students get technical support manager internships?
Yes. F-1 students can intern through CPT while enrolled or through OPT work authorization after finishing a degree, and the employer does not have to file anything for either, so many companies are open to international interns. Confirm your eligibility and timing with your university's international student office before accepting an offer.
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