Senior Level Technical Support Manager Jobs
Senior level technical support manager jobs place experienced professionals in charge of support operations, team performance, and the technical decisions that shape how organizations resolve complex issues at scale. Openings are concentrated across Technology & Software, Retail, and Electronics & Hardware, with a 43% remote or hybrid share, and employers like Amazon, Amazon Web Services, and Race Communications hiring at this level now.
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Open roles163+
Top stateCalifornia
Top employerAmazon
Top cityRemote
Work type57% On-site
Top industryTechnology
Showing 5 of 163+ Senior Level Technical Support Manager jobs
Maintenance Technician III - Technical Support
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New 1m ago
Novo Nordisk, Inc.
Maintenance Technician III - Technical Support
Clayton, North Carolina
New 1m ago
Technical Support Engineering Manager - SmartPay
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New 1m ago
Jack Henry & Associates
Technical Support Engineering Manager - SmartPay
Allen, Texas
New 1m ago
Sr Mgr,Digital Product
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New 1m ago
CVS Health
Sr Mgr,Digital Product
North Carolina
New 1m ago
Sr Mgr,Digital Product
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CVS Health
Sr Mgr,Digital Product
Florida
New 1m ago
Sr Mgr,Digital Product
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CVS Health
Sr Mgr,Digital Product
New Jersey
New 1m ago
New 1m ago
Maintenance Technician III - Technical Support
Novo Nordisk, Inc.·Clayton, North Carolina
Job functions:
7+ yrs exp.
Associate's degree
Full Time
10,000+ employees
Job Description
Maintenance Technician III - Technical Support
Facility: Engineering & Technical
Location:
Clayton, NC, US
About the Department
You will be joining Fill & Finish Expansions (FFEx), which is responsible for all major expansion activities within aseptic production, solid dosage forms, finished products, fill & finish warehousing, and QC across all production areas in Product Supply. The area is anchored in Product Supply, Quality & IT, which globally employ approx. 20,000 of Novo Nordisk’s 50,000 employees.
FFEx is a newly established and growing area with the responsibility to design, plan, and build all new aseptic filling capacity across Novo Nordisk to serve the needs of millions of patients. We do it by rethinking our production facilities with the use of modern technology, as we are setting the standards for the aseptic production of the future. Facilities designed today which we will still be proud of 20 years from now. FF Expansions has a global approach, where you will be working with multiple sites and cultures across the world.
What we offer you:
- Leading pay and annual performance bonus for all positions
- All employees enjoy generous paid time off including 14 paid holidays
- Health Insurance, Dental Insurance, Vision Insurance – effective day one
- Guaranteed 8% 401K contribution plus individual company match option
- Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
- Free access to Novo Nordisk-marketed pharmaceutical products
- Tuition Assistance
- Life & Disability Insurance
- Employee Referral Awards
At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.
The Position
Improve systems & equipment reliability in assigned process area, reduce system/equipment downtime associated with assigned process & support operation of assigned process.
Relationships
Reports to Manager/Supervisor, Technical Support.
Essential Functions
- Work in a safe & environmentally responsible way
- Actively improve performance & reliability of process equipment
- Restore function to equipment in an effective & technically correct manner
- Actively lead Event Response
- Plan & Perform corrective & preventative maintenance on assigned process
- Monitor performance & trends & provide action plans for assigned process(s)
- Support & implement system/equipment reliability improvement projects
- Support & assist in training & coaching of process operations
- Record & review maintenance & repair data in BPR’s & associated forms
- Review & coach the use of SAP to include Work Order oversight & completion
- Other accountabilities, as assigned
Physical Requirements
Moves equipment &/or supplies weighing up to 33 pounds within the facility using various body positions. Routinely operates & inspects manufacturing equipment using hands. Ability to be on feet for up to a 12-hour shift. May require corrected vision to 20/25 based on role. May require color vision based on role. Occasionally ascends/ descends a ladder. May be required to work at elevated heights. Occasionally works around odorous &/or hazardous materials. May be required to wear latex gloves. Occasionally performs critical job functions in extremely cold work environments. Occasionally positions oneself within confined spaces for inspection, repair & maintenance of equipment. Ability to work in loud noise environments with hearing protection. Occasionally works in outdoor weather conditions. Able to pass a driving exam for powered industrial trucks. Does not require a valid driver’s license.
Qualifications
- Education: Associate's Degree in relevant field, or equivalent military training or industrial training (which includes a thorough understanding of mechanical, electrical & control systems) required
- Minimum of seven (7) years of relevant work experience required
- Knowledgeable in the following systems: Compressed Air, Electro-Mechanical controls, Electrical, Mechanical, Instrumentation & robotics required
- Ability & experience with automated records systems such as SAP, schematics, wiring diagrams & other technical documents required
- Computer literacy required
- Knowledge & application experience of various troubleshooting strategies required
- Organization/Planning: Support planning & execution of process functions & lead coordination of planned & corrective maintenance activities to ensure successful process performance required
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
Novo Nordisk, Inc.
Maintenance Technician III - Technical Support
Clayton, North Carolina
New 1m ago10,000+ employees
Job functions:
7+ yrs exp.
Associate's degree
Full Time
Job Description
Maintenance Technician III - Technical Support
Facility: Engineering & Technical
Location:
Clayton, NC, US
About the Department
You will be joining Fill & Finish Expansions (FFEx), which is responsible for all major expansion activities within aseptic production, solid dosage forms, finished products, fill & finish warehousing, and QC across all production areas in Product Supply. The area is anchored in Product Supply, Quality & IT, which globally employ approx. 20,000 of Novo Nordisk’s 50,000 employees.
FFEx is a newly established and growing area with the responsibility to design, plan, and build all new aseptic filling capacity across Novo Nordisk to serve the needs of millions of patients. We do it by rethinking our production facilities with the use of modern technology, as we are setting the standards for the aseptic production of the future. Facilities designed today which we will still be proud of 20 years from now. FF Expansions has a global approach, where you will be working with multiple sites and cultures across the world.
What we offer you:
- Leading pay and annual performance bonus for all positions
- All employees enjoy generous paid time off including 14 paid holidays
- Health Insurance, Dental Insurance, Vision Insurance – effective day one
- Guaranteed 8% 401K contribution plus individual company match option
- Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
- Free access to Novo Nordisk-marketed pharmaceutical products
- Tuition Assistance
- Life & Disability Insurance
- Employee Referral Awards
At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.
The Position
Improve systems & equipment reliability in assigned process area, reduce system/equipment downtime associated with assigned process & support operation of assigned process.
Relationships
Reports to Manager/Supervisor, Technical Support.
Essential Functions
- Work in a safe & environmentally responsible way
- Actively improve performance & reliability of process equipment
- Restore function to equipment in an effective & technically correct manner
- Actively lead Event Response
- Plan & Perform corrective & preventative maintenance on assigned process
- Monitor performance & trends & provide action plans for assigned process(s)
- Support & implement system/equipment reliability improvement projects
- Support & assist in training & coaching of process operations
- Record & review maintenance & repair data in BPR’s & associated forms
- Review & coach the use of SAP to include Work Order oversight & completion
- Other accountabilities, as assigned
Physical Requirements
Moves equipment &/or supplies weighing up to 33 pounds within the facility using various body positions. Routinely operates & inspects manufacturing equipment using hands. Ability to be on feet for up to a 12-hour shift. May require corrected vision to 20/25 based on role. May require color vision based on role. Occasionally ascends/ descends a ladder. May be required to work at elevated heights. Occasionally works around odorous &/or hazardous materials. May be required to wear latex gloves. Occasionally performs critical job functions in extremely cold work environments. Occasionally positions oneself within confined spaces for inspection, repair & maintenance of equipment. Ability to work in loud noise environments with hearing protection. Occasionally works in outdoor weather conditions. Able to pass a driving exam for powered industrial trucks. Does not require a valid driver’s license.
Qualifications
- Education: Associate's Degree in relevant field, or equivalent military training or industrial training (which includes a thorough understanding of mechanical, electrical & control systems) required
- Minimum of seven (7) years of relevant work experience required
- Knowledgeable in the following systems: Compressed Air, Electro-Mechanical controls, Electrical, Mechanical, Instrumentation & robotics required
- Ability & experience with automated records systems such as SAP, schematics, wiring diagrams & other technical documents required
- Computer literacy required
- Knowledge & application experience of various troubleshooting strategies required
- Organization/Planning: Support planning & execution of process functions & lead coordination of planned & corrective maintenance activities to ensure successful process performance required
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
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Find JobsSenior Level Technical Support Manager Job Market
Who's Hiring
- Amazon11
- Amazon Web Services6
- Race Communications6
- CVS Health5
- LangChain4
Top Industries Hiring
- Technology & Software32
- Retail15
- Electronics & Hardware13
- Healthcare & Medical Services13
- E-Commerce & Online Marketplaces11
Senior Level Technical Support Manager Jobs: Frequently Asked Questions
How do I get a senior level technical support manager job?
Employers at this level look for candidates who have led support teams through measurable outcomes, not just managed day-to-day tickets. Demonstrate ownership of escalation frameworks, cross-functional initiatives, or support infrastructure improvements. Highlight experience mentoring team leads, influencing product or engineering decisions, and building processes that scale. A record of reducing resolution times or improving customer satisfaction through structural changes carries significant weight.
Which companies hire senior level technical support managers?
Companies hiring senior level technical support managers right now include Amazon, Amazon Web Services, and Race Communications, based on current listings on Migrate Mate as of July 2026. Hiring at this level tends to concentrate in technology-forward enterprises, SaaS companies, and large organizations where support operations are a strategic function rather than a purely reactive one.
Are there remote senior level technical support manager jobs?
Yes, though availability varies by industry and employer size. About 43% of senior level technical support manager openings are remote or hybrid as of July 2026, reflecting demand for experienced managers who can lead distributed teams effectively. Enterprise and SaaS employers account for a meaningful share of fully remote postings at this experience level.
What makes a technical support manager role senior level?
Senior level roles are defined by ownership and scope rather than task completion. Candidates are expected to set support strategy, own team development, manage escalations that reach executive stakeholders, and influence tooling or process decisions across departments. Technical depth matters too, as senior managers are often called on to evaluate infrastructure, contribute to product feedback loops, and mentor managers or senior individual contributors.
Which industries hire the most senior level technical support managers?
Senior Level technical support manager roles concentrate in Technology & Software, Retail, and Electronics & Hardware, based on current listings on Migrate Mate as of July 2026. These sectors drive demand because their customers and internal users depend on complex platforms or systems where senior-level support leadership directly affects retention, uptime, and product adoption.