Technical Support Manager Jobs in Austin, TX
Technical Support Manager jobs in Austin are in strong demand, concentrated in the Domain, downtown, and the East Riverside corridor across enterprise software, cloud services, cybersecurity, and SaaS. Employers hiring right now include Brivo, Tesla, and Google. Find a role that fits below and apply directly.
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At Aristocrat, our commitment is to bring happiness to life through the power of play. As a leading global company in gaming content and technology, we excel in providing outstanding performance and inventive solutions. Join our vibrant team and become part of an ambitious community that values creativity and teamwork. As a Technical Support Engineer, you'll have the opportunity to create a significant impact by guaranteeing flawless performance and reliability of our gaming systems. This role suits someone enthusiastic about tackling complex problems and supporting a world-class support team. This is your chance to be part of a proven team competing at the highest level!
What You'll Do
- Manage and prioritise incoming support tickets from casino operators, prioritising by severity and business impact.
- Diagnose and investigate application, system, and data issues through hands-on technical analysis.
- Identify root causes by examining logs, querying databases, and tracing issues through the codebase and system architecture.
- Implement fixes and workarounds directly where appropriate, and bring up complex problems to senior engineers with clear findings and well-formed proposed solutions.
- Collaborate with the wider engineering group to manage the delivery of bug fixes, patches, and enhancements. Make sure issues are recorded, prioritized, and addressed promptly.
- Contribute to platform reliability by identifying patterns across tickets and bringing up underlying engineering issues before they escalate.
- Build and maintain a structured knowledge base of known issues, root causes, resolutions, and workarounds. This makes it easier for the team to resolve issues faster over time and reduces repeat effort.
- Continuously improve support documentation so that institutional knowledge is captured, searchable, and accessible to the whole team.
- Communicate clearly with external customers on issue status, encouraged timelines, and resolution outcomes.
What We're Looking For
- More than 2 years of experience working in technical support engineering, software engineering, or application support roles.
- Ability to read, understand, and debug code — comfortable tracing an issue through application logic to find where things break.
- Ability to write and interpret database queries to investigate data issues; familiarity with SQL is a strong foundation for this role.
- Hands-on experience writing scripts in Python and/or Node.js for automation or tooling.
- Comfortable working in Linux environments for log investigation and operational tasks.
- Experience managing support workflows in Jira or similar ticketing tools.
- Strong analytical and troubleshooting skills — capable of systematically working through a problem to identify its root cause.
- Clear written and verbal communication skills, with confidence engaging directly with external customers.
- Able to work within defined procedures while exercising good judgement on when to bring up issues.
- Cooperative attitude and readiness to partner closely with engineering groups to ensure issues are fully addressed.
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
NonePay Range
$62,300 - $115,700 per yearOur goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.
Additional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
At Aristocrat, our commitment is to bring happiness to life through the power of play. As a leading global company in gaming content and technology, we excel in providing outstanding performance and inventive solutions. Join our vibrant team and become part of an ambitious community that values creativity and teamwork. As a Technical Support Engineer, you'll have the opportunity to create a significant impact by guaranteeing flawless performance and reliability of our gaming systems. This role suits someone enthusiastic about tackling complex problems and supporting a world-class support team. This is your chance to be part of a proven team competing at the highest level!
What You'll Do
- Manage and prioritise incoming support tickets from casino operators, prioritising by severity and business impact.
- Diagnose and investigate application, system, and data issues through hands-on technical analysis.
- Identify root causes by examining logs, querying databases, and tracing issues through the codebase and system architecture.
- Implement fixes and workarounds directly where appropriate, and bring up complex problems to senior engineers with clear findings and well-formed proposed solutions.
- Collaborate with the wider engineering group to manage the delivery of bug fixes, patches, and enhancements. Make sure issues are recorded, prioritized, and addressed promptly.
- Contribute to platform reliability by identifying patterns across tickets and bringing up underlying engineering issues before they escalate.
- Build and maintain a structured knowledge base of known issues, root causes, resolutions, and workarounds. This makes it easier for the team to resolve issues faster over time and reduces repeat effort.
- Continuously improve support documentation so that institutional knowledge is captured, searchable, and accessible to the whole team.
- Communicate clearly with external customers on issue status, encouraged timelines, and resolution outcomes.
What We're Looking For
- More than 2 years of experience working in technical support engineering, software engineering, or application support roles.
- Ability to read, understand, and debug code — comfortable tracing an issue through application logic to find where things break.
- Ability to write and interpret database queries to investigate data issues; familiarity with SQL is a strong foundation for this role.
- Hands-on experience writing scripts in Python and/or Node.js for automation or tooling.
- Comfortable working in Linux environments for log investigation and operational tasks.
- Experience managing support workflows in Jira or similar ticketing tools.
- Strong analytical and troubleshooting skills — capable of systematically working through a problem to identify its root cause.
- Clear written and verbal communication skills, with confidence engaging directly with external customers.
- Able to work within defined procedures while exercising good judgement on when to bring up issues.
- Cooperative attitude and readiness to partner closely with engineering groups to ensure issues are fully addressed.
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
NonePay Range
$62,300 - $115,700 per yearOur goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.
Additional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
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Find JobsTechnical Support Manager Job Market in Austin
Who's Hiring
Top Industries Hiring
- Technology & Software
Technical Support Manager Jobs in Austin: Frequently Asked Questions
How do I get a technical support manager job in Austin?
Austin's strongest hiring happens inside its dense SaaS, cloud infrastructure, and enterprise software companies, with additional demand from fintech and managed services providers clustered in the Domain and downtown. Candidates who move up fastest typically combine hands-on technical support leadership experience with familiarity with ITSM tools like ServiceNow or Zendesk. Demonstrating measurable improvements to ticket resolution times or customer satisfaction scores gives a clear edge in Austin interviews.
Which companies hire technical support managers in Austin?
Companies currently hiring technical support managers in Austin include Brivo, Tesla, and Google, per current listings on Migrate Mate as of August 2026. Austin's employer mix skews heavily toward high-growth technology companies, with additional opportunities at regional headquarters of enterprise software firms and managed IT services providers.
Are there remote technical support manager jobs in Austin?
Yes, though availability depends on the role, since technical support managers who oversee on-site teams or physical infrastructure are typically required in person. About 67% of technical support manager openings tied to Austin are remote or hybrid as of August 2026, with the most flexibility found in companies whose support teams serve distributed or fully remote customers rather than on-site users.
How can I get a technical support manager job in Austin with little or no experience?
The most realistic path in Austin is moving up from a senior technical support engineer or team lead role inside one of the city's many SaaS or cloud companies, where internal promotions into management are common. Austin-based tech firms and their staffing partners also hire support managers from adjacent roles like IT operations lead or customer success manager. Building familiarity with structured escalation processes and coaching junior agents strengthens any early-career application here.
Which industries hire the most technical support managers in Austin?
The sectors hiring the most technical support managers in Austin are Technology & Software, based on current listings on Migrate Mate as of August 2026. Austin's concentration of software company headquarters and regional offices makes it one of the country's more active markets for this role, with consistent demand driven by rapid product growth and expanding customer bases.
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