Technical Support Manager Jobs in Dallas, TX

In this role, you would be responsible for support day-to-day depot operations by resolving Production issues and fitness to run decisions. Also, identify and implement safe, cost effective, containment and countermeasures to identified product safety and reliability issues; managed by the utilization of standard Project Management principles.

The Wayside Technical Support Engineer will also be in charge of undertake work streams to improve the product and deliver customer Variation Orders to improve the margin of the contract.

Position based at our Dallas location.

• Identify and implement safe, cost effective, containment and countermeasures to
  identified product safety issues and track them through from accurate reporting of safety issues to on time implementation of countermeasures.
• Develop and deliver engineering change to improve Wayside/system reliability performance, reduce cost of maintenance & deliver customer variation solutions.
• Support the Local site to resolve operational issues and arbitrate fitness to run decisions. Planning and delivery readiness (incl. BoM’s, work instructions & configuration) for planned maintenance activities, as defined by the Vehicle Maintenance Schedule
• Support the Project Reliability Board to implement containment and countermeasures on identified key reliability failure modes.
• Lead improvement projects to reduce train maintenance and operation costs, whilst ensuring that the specified fleet maintenance regime is certificated, adhered to, and complies with all relevant legislation, and associated limitations are effectively managed through controls such as concessions.
• Help Implementing customer variation orders, train presentation / customer ambience improvements as well as identification and follow through of Risk and opportunity management to improve Safety, Reliability & Profitability of the trains.
• Incident Root cause analysis and performance attribution IAW The railway group standards i.e. ‘The Rule Book’.
• Support day-to-day the operations teams in resolving arising fleet issues – this could include the requirement to undertake out of hours on-call / night shift duties as part of a roster.

• Degree in an engineering or Technical related subject.
• Achieved or working towards Degree or Higher Certificate in engineering/technical discipline.
• Experience in fleet maintenance or asset management environment.
• Experience in organization and project planning/ management skills, governance, and execution.
• Strong engineering knowledge of Wayside systems (ATC, Wireless Mesh Networks, Wireless Radio, Guideway Switches and rolling stock maintenance policies and practices.
• Understanding of key engineering processes (ex: risk assessments, Field Request…) and standards.
• Problem-solving abilities and practical experience of root cause analysis techniques.
• The role drives for change, the prospective employee should be reasonably autonomous in leading cross-functional projects and flexible to changing needs of the business.
• Computer literate (MS Windows + Office, SISM/Maximo, SAP).
  
  Other Qualifications / Experience
• Experience in delivering rail and Wayside engineering change, including risk assessments and approvals.
• Knowledge of rail industry legislation and safety case obligations.
• Relevant engineering experience in similar industries (i.e.: public transportation) with some management responsibilities.

• Other Qualifications / Experience
• Experience in delivering rail and Wayside engineering change, including risk assessments and approvals.
• Knowledge of rail industry legislation and safety case obligations.
• Relevant engineering experience in similar industries (i.e.: public transportation) with some management responsibilities.

Demonstrable use of engineering knowledge, problem-solving skills, standard project management techniques and awareness of standards and the constraints of the delivery organization to support, justify and manage changes.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
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