Technical Support Manager Jobs
Technical Support Manager jobs are open across technology, telecommunications, healthcare, financial services, and managed services, at every level from team lead to senior director, with specializations in enterprise IT support, SaaS customer operations, and help desk management. Find a role that fits from the openings below and apply directly.
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Overview
At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.
We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.
Credence has an immediate opening for an experienced Acquisition Intelligence Technical Support Manager who will be primarily responsible for supporting the Air Force Life Cycle Management Center (AFLCMC)/IN at Wright Patterson AFB, OH.
AFLCMC/IN is headquartered at Wright-Patterson AFB, OH with units located at Tinker AFB, OK, Robins AFB, GA, Hanscom AFB, MA, Hill AFB, UT, Eglin AFB, FL. The AFLCMC/IN mission is to engage and support AFLCMC programs, projects, technology development and development planning efforts in addressing Intelligence, Surveillance, and Reconnaissance (ISR) supportability, and adversary/threat considerations in the form of Acquisition Intelligence (AI) support. The AFLCMC/IN mission also enables linkages to the Air Force and Joint/National Intelligence Communities (IC), provides predictive battle space awareness to local force protection activities, and provides local/regional Special Security Office (SSO) support and Joint Worldwide Intelligence Communication Services (JWICS) access. AFLCMC/IN is responsible for ensuring information superiority and agile combat support by providing a wide range of intelligence acquisition and sustainment services meeting warfighter requirements for information assurance (IA), communications security, foreign threat and intelligence/force protection products and cyber capabilities. AFLCMC/IN leads the integration of intelligence considerations—both ISR acquisition supportability issues and adversary/threat information—into the Center's programs and projects.
Responsibilities include, but are not limited to the duties listed below:
- Technically and administratively contribute to intelligence-sensitive program development within AFLCMC and address specific program intelligence requirements while assessing the impact of technically advanced threat and security support issues to reduce program and operational risks.
- Provide AI support to program efforts by teaming with program offices, product centers, and the IC to provide system engineering and technical analysis level inputs in support of major acquisition decisions and in accordance with (IAW) current acquisition guidance, including but not limited to AFI 63-101, Department of Defense Instruction (DoDI) 5000.86, Chairman of the Joint Chiefs of Staff Instruction (CJCSI) 3312.01, Defense Intelligence Agency Instruction (DIAI) 5000.002, and Department of Defense Directive (DoDD) 5250.01. A&AS security support shall follow IAW all applicable DoD and AF guidance.
- Perform in AI support positions shall have a mastery of the knowledge of DoD, USAF, AFLCMC and private-sector acquisition principles, guidance, executive orders, regulations and procedures sufficient to develop and provide guidance and expertise to AFLCMC AI personnel and the intelligence-sensitive programs supported.
- Provide AI technical and analytical support as outlined in annual intelligence support taskings from AFLCMC/IN and external Program Executive Officer (PEO) customers.
- Provide AI analytical support services serving as a team member or independently and must have knowledge, skills, abilities, and experience in performing tasks defined below, but are not limited to:
- Identifying AFLCMC PEO programs that have intelligence/ISR sensitivity;
- Reviewing and analyzing threat assessments;
- Reviewing and analyzing Validated On-Line Life-Cycle Threats (VOLT);
- Reviewing and analyzing ISR dependencies and requirements;
- Reviewing and analyzing cross-program analyses;
- Supporting technical Adversary Cyber Threat Assessments (ACTA);
- Supporting technical Intelligence Supportability Analyses (ISA);
- Reviewing and analyzing Information Support Plans (ISP), and;
- Reviewing and analyzing Intelligence Mission Data (IMD) and Life Cycle Mission Data Plans (LMDP).
- Attend meetings and support leadership briefings and visuals.
- Prepare security paperwork, including DD Form 2875 and COMSEC inspection materials.
- Manage access control, escort VTC visitors, and handle administrative communications.
- Conduct self-inspections, report incidents, and support security inspection reporting.
- Perform local courier duties and control program media and information per AFMC security guidelines.
- Update databases for suspense tracking, personnel access, facilities, JWICS, and SharePoint.
- Handle, prepare, and track physical classified materials entering and leaving the facility.
- Plan, edit, publish, and store SAP and TS/SCI materials.
- Support meetings and events for the Senior Intelligence Officer as needed.
- Develop and maintain schedules and calendars across multi-level security systems.
- Perform classification reviews on JWICS IT documentation using current SCGs and source documents.
- Provide administrative support for management, acquisition, and operations functions.
Requirements Education, Requirements and Qualifications:
- Clearance: TS/SCI
- Bachelor’s or Master’s Degree in a related field and at least three years of experience in the respective technical / professional discipline being performed, three of which must be in the DoD or
- Seven years of directly related experience with proper certifications, five of which must be in the DoD
- Familiarity with Validated On-Line Life-Cycle Threats (VOLT)
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
Overview
At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.
We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.
Credence has an immediate opening for an experienced Acquisition Intelligence Technical Support Manager who will be primarily responsible for supporting the Air Force Life Cycle Management Center (AFLCMC)/IN at Wright Patterson AFB, OH.
AFLCMC/IN is headquartered at Wright-Patterson AFB, OH with units located at Tinker AFB, OK, Robins AFB, GA, Hanscom AFB, MA, Hill AFB, UT, Eglin AFB, FL. The AFLCMC/IN mission is to engage and support AFLCMC programs, projects, technology development and development planning efforts in addressing Intelligence, Surveillance, and Reconnaissance (ISR) supportability, and adversary/threat considerations in the form of Acquisition Intelligence (AI) support. The AFLCMC/IN mission also enables linkages to the Air Force and Joint/National Intelligence Communities (IC), provides predictive battle space awareness to local force protection activities, and provides local/regional Special Security Office (SSO) support and Joint Worldwide Intelligence Communication Services (JWICS) access. AFLCMC/IN is responsible for ensuring information superiority and agile combat support by providing a wide range of intelligence acquisition and sustainment services meeting warfighter requirements for information assurance (IA), communications security, foreign threat and intelligence/force protection products and cyber capabilities. AFLCMC/IN leads the integration of intelligence considerations—both ISR acquisition supportability issues and adversary/threat information—into the Center's programs and projects.
Responsibilities include, but are not limited to the duties listed below:
- Technically and administratively contribute to intelligence-sensitive program development within AFLCMC and address specific program intelligence requirements while assessing the impact of technically advanced threat and security support issues to reduce program and operational risks.
- Provide AI support to program efforts by teaming with program offices, product centers, and the IC to provide system engineering and technical analysis level inputs in support of major acquisition decisions and in accordance with (IAW) current acquisition guidance, including but not limited to AFI 63-101, Department of Defense Instruction (DoDI) 5000.86, Chairman of the Joint Chiefs of Staff Instruction (CJCSI) 3312.01, Defense Intelligence Agency Instruction (DIAI) 5000.002, and Department of Defense Directive (DoDD) 5250.01. A&AS security support shall follow IAW all applicable DoD and AF guidance.
- Perform in AI support positions shall have a mastery of the knowledge of DoD, USAF, AFLCMC and private-sector acquisition principles, guidance, executive orders, regulations and procedures sufficient to develop and provide guidance and expertise to AFLCMC AI personnel and the intelligence-sensitive programs supported.
- Provide AI technical and analytical support as outlined in annual intelligence support taskings from AFLCMC/IN and external Program Executive Officer (PEO) customers.
- Provide AI analytical support services serving as a team member or independently and must have knowledge, skills, abilities, and experience in performing tasks defined below, but are not limited to:
- Identifying AFLCMC PEO programs that have intelligence/ISR sensitivity;
- Reviewing and analyzing threat assessments;
- Reviewing and analyzing Validated On-Line Life-Cycle Threats (VOLT);
- Reviewing and analyzing ISR dependencies and requirements;
- Reviewing and analyzing cross-program analyses;
- Supporting technical Adversary Cyber Threat Assessments (ACTA);
- Supporting technical Intelligence Supportability Analyses (ISA);
- Reviewing and analyzing Information Support Plans (ISP), and;
- Reviewing and analyzing Intelligence Mission Data (IMD) and Life Cycle Mission Data Plans (LMDP).
- Attend meetings and support leadership briefings and visuals.
- Prepare security paperwork, including DD Form 2875 and COMSEC inspection materials.
- Manage access control, escort VTC visitors, and handle administrative communications.
- Conduct self-inspections, report incidents, and support security inspection reporting.
- Perform local courier duties and control program media and information per AFMC security guidelines.
- Update databases for suspense tracking, personnel access, facilities, JWICS, and SharePoint.
- Handle, prepare, and track physical classified materials entering and leaving the facility.
- Plan, edit, publish, and store SAP and TS/SCI materials.
- Support meetings and events for the Senior Intelligence Officer as needed.
- Develop and maintain schedules and calendars across multi-level security systems.
- Perform classification reviews on JWICS IT documentation using current SCGs and source documents.
- Provide administrative support for management, acquisition, and operations functions.
Requirements Education, Requirements and Qualifications:
- Clearance: TS/SCI
- Bachelor’s or Master’s Degree in a related field and at least three years of experience in the respective technical / professional discipline being performed, three of which must be in the DoD or
- Seven years of directly related experience with proper certifications, five of which must be in the DoD
- Familiarity with Validated On-Line Life-Cycle Threats (VOLT)
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
See All 770+ Technical Support Manager Jobs
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Find JobsTechnical Support Manager Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Amazon61
- Yardi Systems19
- Google18
- Axon10
- Vivint10
Top Industries Hiring
- Technology & Software201
- Manufacturing60
- Electronics & Hardware46
- Healthcare & Medical Services38
- Consulting & Professional Services37
What Employers Look For
The qualifications that appear most often in technical support manager jobs.
- 5 or more years of experience in technical support or IT operations roles
- Proven experience managing and developing a technical support team
- Proficiency with ITSM platforms such as Zendesk, ServiceNow, or Jira Service Management
- Strong knowledge of ITIL framework and service management best practices
- Bachelor's degree in information technology, computer science, or a related field
- Experience with KPI tracking, SLA management, and support performance reporting
Tips for Your Technical Support Manager Job Search
Quantify your team and ticket metrics
Hiring managers want numbers. Include the size of the team you managed, average ticket volume, and resolution time improvements you drove. Vague phrases like 'improved customer satisfaction' carry far less weight than specific before-and-after figures.
Highlight the tools your team ran
List the ticketing and ITSM platforms you've administered, such as Zendesk, ServiceNow, Jira Service Management, or Freshdesk. Recruiters often filter by platform name, so burying them in a paragraph instead of surfacing them clearly costs you screen time.
Apply early to roles that fit
Migrate Mate lists technical support manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your tier
Technical support manager roles vary sharply by scope. A posting for a two-person help desk needs different framing than one managing a 40-person enterprise NOC. Read the reporting structure and headcount in each description before tailoring your resume to avoid mismatched applications.
Prepare a process improvement story
Interviewers consistently ask how you've rebuilt or restructured a support function. Have one concrete story ready that covers what was broken, the changes you made, and the outcome, because generic answers about 'driving efficiency' rarely satisfy technical hiring panels.
Negotiate scope before title or compensation
In technical support management, the size of the team and the technology budget you control determine your long-term career leverage more than the job title on your offer letter. Clarify both before accepting so you're not stepping into a manager role with no real authority.
Technical Support Manager Jobs: Frequently Asked Questions
Which companies are hiring the most technical support managers?
The companies hiring the most technical support managers right now include Amazon, Yardi Systems, and Google, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of June 2026. Demand is consistently strong at enterprise software companies, managed service providers, and large healthcare systems.
How many technical support manager jobs are remote?
About 26% of technical support manager openings are fully remote or hybrid as of June 2026, with remote options most common in SaaS customer support operations and cloud-based IT environments. Roles that require hands-on oversight of on-site infrastructure or hardware support teams are more likely to require in-person presence.
How do you become a technical support manager?
Most technical support managers start as individual contributors in help desk, desktop support, or IT operations roles, then move into a senior technician or team lead position where they take on scheduling and escalation responsibilities. From there, demonstrating process ownership, mentoring junior staff, and delivering measurable improvements to resolution times or customer satisfaction scores positions you for a formal management role.
Can I get a technical support manager job with limited management experience?
Yes, particularly at smaller companies or startups where the first management hire often comes from within the support team. Framing informal leadership, such as training new hires, handling escalations, or owning a process improvement project, as de facto management experience helps close the gap. Certifications in ITIL or a relevant platform can also strengthen a case that lacks formal title history.
What does the technical support manager interview process look like?
The process typically starts with a recruiter screen focused on team size and tooling experience, followed by a hiring manager interview covering leadership style and escalation handling. Many employers then include a panel round with peers or direct reports, and a final conversation with a director or VP. Some organizations add a case study asking you to diagnose a fictional support team's performance data and recommend improvements.
Where can I find and apply to technical support manager jobs?
You can find and apply to technical support manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and location preference, then apply directly to each listing from the same page.
See All 770+ Technical Support Manager Jobs
Jump back to the full list of openings and apply to any technical support manager role that fits.
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