Technical Support Manager Jobs
Technical Support Manager jobs are open across technology, telecommunications, healthcare, financial services, and managed services, at every level from team lead to senior director, with specializations in enterprise IT support, SaaS customer operations, and help desk management. Find a role that fits from the openings below and apply directly.
Find JobsLooking for remote work? View remote technical support manager jobs →Student or new grad? View technical support manager internships →Overview
Showing 5 of 1,310+ Technical Support Manager jobs
Technical Support Engineer
Location: New York City
Salary: $60,000 - $90,000
Who are we?
Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).
Why Options?
- Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
- Continuous career development opportunities: We provide professional skills development and technical training.
- The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
- Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
The Role
As an Options Technology Support On-Site Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure. You will work closely with the client’s technology team, and other technology professionals to ensure the smooth operation of our options trading platform. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global alternative investment firm. We are seeking a talented and motivated Options Technology Support On-Site Engineer to join our dynamic team in New York City.
Typical Job duties would include:
- On-Site Technical Support: Serve as the primary technical point of contact for the client, providing on-site support for all options trading technology systems.
- System Monitoring and Maintenance: Monitor the health and performance of internal systems, ensuring that they are operating optimally. Conduct regular maintenance activities, including software updates and configuration changes, to keep systems up to date.
- Troubleshooting and Issue Resolution: Diagnose and resolve technical issues. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions.
- Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately.
- Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client.
- System Enhancements and Upgrades: Collaborate with the Options Technology development team to implement system enhancements and upgrades. Participate in testing and validation activities to ensure smooth deployment.
- Training and Knowledge Sharing: Conduct training sessions for the client's technical staff to enhance their understanding of the options trading systems. Share technical knowledge and best practices with both internal teams and the client to foster continuous improvement.
We’re looking for someone who has technical proficiency in:
- 1-2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.
- Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
- Technical Expertise: desirable to have specifically strong knowledge of 365, Azure, Endpoint Management, Device Deployment. AV troubleshooting.
- Problem-Solving Skills: Ability to analyse complex technical issues, identify root causes, and propose effective solutions. Strong troubleshooting and diagnostic skills with the ability to handle high-pressure situations calmly.
- Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely. Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams.
- Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service. Proactive in anticipating client needs and exceeding their expectations.
- Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment. Willingness to adapt to changing priorities and take on additional responsibilities as required.
We’re also looking for candidates with:
- Strong research, writing and communication skills.
- Exceptional organisational skills and strong attention to detail.
- Desire to travel and see the world.
- Ability to work independently and manage your own projects in a professional manner.
- A passion for innovation and the financial technology sector.
- Project management skills and proven ability to manage own workload.
Certifications:
CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar certifications are advantageous but not required.
Apply Now!
Submit a CV and cover letter to the Technical Support Engineer (New York) role. On your CV, please include a section on your Hobbies and Interests. If you have any questions about this position, please contact careers@options-it.com. We look forward to reviewing your application and discussing how you can make an impact at Options Technology!
Technical Support Engineer
Location: New York City
Salary: $60,000 - $90,000
Who are we?
Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).
Why Options?
- Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
- Continuous career development opportunities: We provide professional skills development and technical training.
- The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
- Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
The Role
As an Options Technology Support On-Site Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure. You will work closely with the client’s technology team, and other technology professionals to ensure the smooth operation of our options trading platform. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global alternative investment firm. We are seeking a talented and motivated Options Technology Support On-Site Engineer to join our dynamic team in New York City.
Typical Job duties would include:
- On-Site Technical Support: Serve as the primary technical point of contact for the client, providing on-site support for all options trading technology systems.
- System Monitoring and Maintenance: Monitor the health and performance of internal systems, ensuring that they are operating optimally. Conduct regular maintenance activities, including software updates and configuration changes, to keep systems up to date.
- Troubleshooting and Issue Resolution: Diagnose and resolve technical issues. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions.
- Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately.
- Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client.
- System Enhancements and Upgrades: Collaborate with the Options Technology development team to implement system enhancements and upgrades. Participate in testing and validation activities to ensure smooth deployment.
- Training and Knowledge Sharing: Conduct training sessions for the client's technical staff to enhance their understanding of the options trading systems. Share technical knowledge and best practices with both internal teams and the client to foster continuous improvement.
We’re looking for someone who has technical proficiency in:
- 1-2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.
- Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
- Technical Expertise: desirable to have specifically strong knowledge of 365, Azure, Endpoint Management, Device Deployment. AV troubleshooting.
- Problem-Solving Skills: Ability to analyse complex technical issues, identify root causes, and propose effective solutions. Strong troubleshooting and diagnostic skills with the ability to handle high-pressure situations calmly.
- Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely. Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams.
- Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service. Proactive in anticipating client needs and exceeding their expectations.
- Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment. Willingness to adapt to changing priorities and take on additional responsibilities as required.
We’re also looking for candidates with:
- Strong research, writing and communication skills.
- Exceptional organisational skills and strong attention to detail.
- Desire to travel and see the world.
- Ability to work independently and manage your own projects in a professional manner.
- A passion for innovation and the financial technology sector.
- Project management skills and proven ability to manage own workload.
Certifications:
CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar certifications are advantageous but not required.
Apply Now!
Submit a CV and cover letter to the Technical Support Engineer (New York) role. On your CV, please include a section on your Hobbies and Interests. If you have any questions about this position, please contact careers@options-it.com. We look forward to reviewing your application and discussing how you can make an impact at Options Technology!
Technical Support Manager Jobs by Experience Level
Top Cities Hiring Technical Support Managers
Explore technical support manager openings in the cities hiring most right now.
See All 1,310+ Technical Support Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsTechnical Support Manager Job Market
Who's Hiring
- Amazon Web Services24
- CVS Health20
- Spectrum16
- Dell Technologies13
- GEICO12
Top Industries Hiring
- Technology & Software35
- Manufacturing12
- Electronics & Hardware7
- Education4
- Telecommunications4
What Employers Look For
The qualifications that appear most often in technical support manager jobs.
- 5 or more years of experience in technical support or IT operations roles
- Proven experience managing and developing a technical support team
- Proficiency with ITSM platforms such as Zendesk, ServiceNow, or Jira Service Management
- Strong knowledge of ITIL framework and service management best practices
- Bachelor's degree in information technology, computer science, or a related field
- Experience with KPI tracking, SLA management, and support performance reporting
Tips for Your Technical Support Manager Job Search
Quantify your team and ticket metrics
Hiring managers want numbers. Include the size of the team you managed, average ticket volume, and resolution time improvements you drove. Vague phrases like 'improved customer satisfaction' carry far less weight than specific before-and-after figures.
Highlight the tools your team ran
List the ticketing and ITSM platforms you've administered, such as Zendesk, ServiceNow, Jira Service Management, or Freshdesk. Recruiters often filter by platform name, so burying them in a paragraph instead of surfacing them clearly costs you screen time.
Apply early to roles that fit
Migrate Mate lists technical support manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your tier
Technical support manager roles vary sharply by scope. A posting for a two-person help desk needs different framing than one managing a 40-person enterprise NOC. Read the reporting structure and headcount in each description before tailoring your resume to avoid mismatched applications.
Prepare a process improvement story
Interviewers consistently ask how you've rebuilt or restructured a support function. Have one concrete story ready that covers what was broken, the changes you made, and the outcome, because generic answers about 'driving efficiency' rarely satisfy technical hiring panels.
Negotiate scope before title or compensation
In technical support management, the size of the team and the technology budget you control determine your long-term career leverage more than the job title on your offer letter. Clarify both before accepting so you're not stepping into a manager role with no real authority.
Technical Support Manager Jobs: Frequently Asked Questions
Which companies are hiring the most technical support managers?
The companies hiring the most technical support managers right now include Amazon Web Services, CVS Health, and Spectrum, with the largest share of openings in Texas, California, and Florida, based on current listings on Migrate Mate as of September 2026. Demand is consistently strong at enterprise software companies, managed service providers, and large healthcare systems.
How many technical support manager jobs are remote?
About 56% of technical support manager openings are fully remote or hybrid as of September 2026, with remote options most common in SaaS customer support operations and cloud-based IT environments. Roles that require hands-on oversight of on-site infrastructure or hardware support teams are more likely to require in-person presence.
How do you become a technical support manager?
Most technical support managers start as individual contributors in help desk, desktop support, or IT operations roles, then move into a senior technician or team lead position where they take on scheduling and escalation responsibilities. From there, demonstrating process ownership, mentoring junior staff, and delivering measurable improvements to resolution times or customer satisfaction scores positions you for a formal management role.
Can I get a technical support manager job with limited management experience?
Yes, particularly at smaller companies or startups where the first management hire often comes from within the support team. Framing informal leadership, such as training new hires, handling escalations, or owning a process improvement project, as de facto management experience helps close the gap. Certifications in ITIL or a relevant platform can also strengthen a case that lacks formal title history.
What does the technical support manager interview process look like?
The process typically starts with a recruiter screen focused on team size and tooling experience, followed by a hiring manager interview covering leadership style and escalation handling. Many employers then include a panel round with peers or direct reports, and a final conversation with a director or VP. Some organizations add a case study asking you to diagnose a fictional support team's performance data and recommend improvements.
Where can I find and apply to technical support manager jobs?
You can find and apply to technical support manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and location preference, then apply directly to each listing from the same page.
See All 1,310+ Technical Support Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs