Technical Support Manager Jobs
Technical Support Manager jobs are open across technology, telecommunications, healthcare, financial services, and managed services, at every level from team lead to senior director, with specializations in enterprise IT support, SaaS customer operations, and help desk management. Find a role that fits from the openings below and apply directly.
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Showing 5 of 1,207+ Technical Support Manager jobs
- Join a passionate US team at a worldwide leading educational video company
- Support our customers and enhance video learning experiences for schools
- Full-time permanent position, working remotely or in our Charleston office
Why Join Us?
Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are. At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organization. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment. Are you ready to take your first step with us?
The Role
We are looking for a talented Technical Support Specialist to help us continue to provide exceptional product and technical support to our customers across the US for both ClickView and Streamable Learning. We are looking for an individual who has a genuine love of customer service and technology and has a great attitude and work ethic to match. The ideal candidate will love following processes whilst using their initiative to solve problems, and maintain regular proactive contact with customers to build brand advocacy within the community. This role offers you the opportunity to lead the product support function in the US, whilst being supported by an enthusiastic and professional team globally. You'll be responsible for a wide variety of technical tasks which will allow you to showcase your technical and customer skills in a fast paced and innovative work environment.
Your Responsibilities Include
- Leading and supporting K-12 district partners through the setup, configuration, and successful implementation of Single Sign-On (SSO) platforms, including SAML-based integrations
- Serving as the primary point of contact for technical onboarding, ensuring smooth integration with district systems (SSO, SAML, LMS, etc.) and minimizing barriers to adoption
- Collaborating with district technology teams and instructional leaders to align implementations with instructional technology goals and classroom needs
- Troubleshooting and resolving technical setup issues with a customer-first mindset, while escalating complex cases appropriately and working with global teams
- Documenting all actions and information on cases, maintaining an accurate database of interactions and next steps with customers
- Running daily live zoom programs for customers and providing technical support to our customers
- Data management (e.g. daily program registration management and attendance data), data entry and managing the day-to-day of program updates and schedules
- Ad hoc tasks such as supporting with landing pages and making modifications to our programs as required
- You'll also be supporting our UK customers with technical support and SSO setup as required
Nice To Have Skills
- Experience onboarding and implementing Single Sign-On services (Clever, ClassLink, SAML)
- Experience of working with and technically supporting SaaS products
- K-12 instructional technology experience, with a strong understanding of how digital tools and platforms are adopted and used by teachers, librarians, and district technology teams
- Experience working with Salesforce CRM
Benefits
- Paid leave - 20 days paid annual leave, paid sick leave and extra paid Wellbeing and Volunteering leave
- 401k match and Platinum health insurance - (80% coverage) with vision and dental included
- Flexible working - to accommodate hours and arrangements and ability to work remotely from a different location for up to 100 calendar days per year
- Generous parental leave policy - offering 16 week’s full pay
- Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you
- Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do
- Join a passionate US team at a worldwide leading educational video company
- Support our customers and enhance video learning experiences for schools
- Full-time permanent position, working remotely or in our Charleston office
Why Join Us?
Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are. At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organization. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment. Are you ready to take your first step with us?
The Role
We are looking for a talented Technical Support Specialist to help us continue to provide exceptional product and technical support to our customers across the US for both ClickView and Streamable Learning. We are looking for an individual who has a genuine love of customer service and technology and has a great attitude and work ethic to match. The ideal candidate will love following processes whilst using their initiative to solve problems, and maintain regular proactive contact with customers to build brand advocacy within the community. This role offers you the opportunity to lead the product support function in the US, whilst being supported by an enthusiastic and professional team globally. You'll be responsible for a wide variety of technical tasks which will allow you to showcase your technical and customer skills in a fast paced and innovative work environment.
Your Responsibilities Include
- Leading and supporting K-12 district partners through the setup, configuration, and successful implementation of Single Sign-On (SSO) platforms, including SAML-based integrations
- Serving as the primary point of contact for technical onboarding, ensuring smooth integration with district systems (SSO, SAML, LMS, etc.) and minimizing barriers to adoption
- Collaborating with district technology teams and instructional leaders to align implementations with instructional technology goals and classroom needs
- Troubleshooting and resolving technical setup issues with a customer-first mindset, while escalating complex cases appropriately and working with global teams
- Documenting all actions and information on cases, maintaining an accurate database of interactions and next steps with customers
- Running daily live zoom programs for customers and providing technical support to our customers
- Data management (e.g. daily program registration management and attendance data), data entry and managing the day-to-day of program updates and schedules
- Ad hoc tasks such as supporting with landing pages and making modifications to our programs as required
- You'll also be supporting our UK customers with technical support and SSO setup as required
Nice To Have Skills
- Experience onboarding and implementing Single Sign-On services (Clever, ClassLink, SAML)
- Experience of working with and technically supporting SaaS products
- K-12 instructional technology experience, with a strong understanding of how digital tools and platforms are adopted and used by teachers, librarians, and district technology teams
- Experience working with Salesforce CRM
Benefits
- Paid leave - 20 days paid annual leave, paid sick leave and extra paid Wellbeing and Volunteering leave
- 401k match and Platinum health insurance - (80% coverage) with vision and dental included
- Flexible working - to accommodate hours and arrangements and ability to work remotely from a different location for up to 100 calendar days per year
- Generous parental leave policy - offering 16 week’s full pay
- Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you
- Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do
Technical Support Manager Jobs by Experience Level
Top Cities Hiring Technical Support Managers
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Find JobsTechnical Support Manager Job Market
Who's Hiring
- Amazon22
- Thermo Fisher Scientific13
- SBF Search10
- Motorola Solutions10
- Jack Henry & Associates10
Top Industries Hiring
- Technology & Software75
- Manufacturing29
- Electronics & Hardware18
- Consulting & Professional Services10
- Agriculture & Farming7
What Employers Look For
The qualifications that appear most often in technical support manager jobs.
- 5 or more years of experience in technical support or IT operations roles
- Proven experience managing and developing a technical support team
- Proficiency with ITSM platforms such as Zendesk, ServiceNow, or Jira Service Management
- Strong knowledge of ITIL framework and service management best practices
- Bachelor's degree in information technology, computer science, or a related field
- Experience with KPI tracking, SLA management, and support performance reporting
Tips for Your Technical Support Manager Job Search
Quantify your team and ticket metrics
Hiring managers want numbers. Include the size of the team you managed, average ticket volume, and resolution time improvements you drove. Vague phrases like 'improved customer satisfaction' carry far less weight than specific before-and-after figures.
Highlight the tools your team ran
List the ticketing and ITSM platforms you've administered, such as Zendesk, ServiceNow, Jira Service Management, or Freshdesk. Recruiters often filter by platform name, so burying them in a paragraph instead of surfacing them clearly costs you screen time.
Apply early to roles that fit
Migrate Mate lists technical support manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your tier
Technical support manager roles vary sharply by scope. A posting for a two-person help desk needs different framing than one managing a 40-person enterprise NOC. Read the reporting structure and headcount in each description before tailoring your resume to avoid mismatched applications.
Prepare a process improvement story
Interviewers consistently ask how you've rebuilt or restructured a support function. Have one concrete story ready that covers what was broken, the changes you made, and the outcome, because generic answers about 'driving efficiency' rarely satisfy technical hiring panels.
Negotiate scope before title or compensation
In technical support management, the size of the team and the technology budget you control determine your long-term career leverage more than the job title on your offer letter. Clarify both before accepting so you're not stepping into a manager role with no real authority.
Technical Support Manager Jobs: Frequently Asked Questions
Which companies are hiring the most technical support managers?
The companies hiring the most technical support managers right now include Amazon, Thermo Fisher Scientific, and SBF Search, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of August 2026. Demand is consistently strong at enterprise software companies, managed service providers, and large healthcare systems.
How many technical support manager jobs are remote?
About 51% of technical support manager openings are fully remote or hybrid as of August 2026, with remote options most common in SaaS customer support operations and cloud-based IT environments. Roles that require hands-on oversight of on-site infrastructure or hardware support teams are more likely to require in-person presence.
How do you become a technical support manager?
Most technical support managers start as individual contributors in help desk, desktop support, or IT operations roles, then move into a senior technician or team lead position where they take on scheduling and escalation responsibilities. From there, demonstrating process ownership, mentoring junior staff, and delivering measurable improvements to resolution times or customer satisfaction scores positions you for a formal management role.
Can I get a technical support manager job with limited management experience?
Yes, particularly at smaller companies or startups where the first management hire often comes from within the support team. Framing informal leadership, such as training new hires, handling escalations, or owning a process improvement project, as de facto management experience helps close the gap. Certifications in ITIL or a relevant platform can also strengthen a case that lacks formal title history.
What does the technical support manager interview process look like?
The process typically starts with a recruiter screen focused on team size and tooling experience, followed by a hiring manager interview covering leadership style and escalation handling. Many employers then include a panel round with peers or direct reports, and a final conversation with a director or VP. Some organizations add a case study asking you to diagnose a fictional support team's performance data and recommend improvements.
Where can I find and apply to technical support manager jobs?
You can find and apply to technical support manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and location preference, then apply directly to each listing from the same page.
See All 1,207+ Technical Support Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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