Technical Support Manager Jobs
Technical Support Manager jobs are open across technology, telecommunications, healthcare, financial services, and managed services, at every level from team lead to senior director, with specializations in enterprise IT support, SaaS customer operations, and help desk management. Find a role that fits from the openings below and apply directly.
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Job Description
EXP Technical is seeking a customer-focused and technically skilled Technical Support Specialist to provide IT assistance, troubleshoot technical problems, and maintain reliable technology environments for business clients.
The ideal candidate will have experience supporting computer systems, Microsoft 365, network infrastructure, and business applications. You will work with technical teams and clients to resolve IT issues and ensure smooth daily operations.
Key Responsibilities
- Provide technical assistance for desktops, laptops, servers, and business applications.
- Diagnose and resolve hardware, software, and operating system problems.
- Respond to technical support requests through phone, email, and ticketing systems.
- Troubleshoot Microsoft 365, Windows Server, and cloud applications.
- Assist with network connectivity, VPN, DNS, and DHCP issues.
- Configure user accounts, permissions, and security settings.
- Support IT infrastructure maintenance and system upgrades.
- Monitor technical issues and identify opportunities for improvement.
- Document troubleshooting procedures and technical solutions.
- Escalate complex infrastructure problems when necessary.
Required Skills
- Experience in technical support, IT support, or help desk services.
- Knowledge of Windows operating systems and Microsoft 365.
- Familiarity with Active Directory, DNS, and DHCP.
- Understanding of networking, firewalls, and VPN technologies.
- Knowledge of Azure, AWS, or virtualization platforms.
- Strong troubleshooting and analytical abilities.
- Excellent customer service and communication skills.
- Ability to work independently and collaboratively.
About the Company
EXP Technical is a Seattle-based IT services and consulting company founded in 2003. The company provides managed IT services, technical support, cloud strategy, cybersecurity, IT project management, and infrastructure solutions.
EXP Technical works with businesses, nonprofits, schools, and other organizations throughout the Puget Sound region. Its engineer-led approach focuses on proactive IT support, dependable technology infrastructure, and long-term client relationships.
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Relocation assistance
Work Location: In person
Technical Support Manager Jobs by Experience Level
Top Cities Hiring Technical Support Managers
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Find JobsTechnical Support Manager Job Market
Who's Hiring
- Ryder System57
- Amazon Web Services19
- Spectrum11
- KLA10
- Amazon10
Top Industries Hiring
- Technology & Software26
- Manufacturing8
- Science & Research7
- Consulting & Professional Services7
- Insurance4
What Employers Look For
The qualifications that appear most often in technical support manager jobs.
- 5 or more years of experience in technical support or IT operations roles
- Proven experience managing and developing a technical support team
- Proficiency with ITSM platforms such as Zendesk, ServiceNow, or Jira Service Management
- Strong knowledge of ITIL framework and service management best practices
- Bachelor's degree in information technology, computer science, or a related field
- Experience with KPI tracking, SLA management, and support performance reporting
Tips for Your Technical Support Manager Job Search
Quantify your team and ticket metrics
Hiring managers want numbers. Include the size of the team you managed, average ticket volume, and resolution time improvements you drove. Vague phrases like 'improved customer satisfaction' carry far less weight than specific before-and-after figures.
Highlight the tools your team ran
List the ticketing and ITSM platforms you've administered, such as Zendesk, ServiceNow, Jira Service Management, or Freshdesk. Recruiters often filter by platform name, so burying them in a paragraph instead of surfacing them clearly costs you screen time.
Apply early to roles that fit
Migrate Mate lists technical support manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your tier
Technical support manager roles vary sharply by scope. A posting for a two-person help desk needs different framing than one managing a 40-person enterprise NOC. Read the reporting structure and headcount in each description before tailoring your resume to avoid mismatched applications.
Prepare a process improvement story
Interviewers consistently ask how you've rebuilt or restructured a support function. Have one concrete story ready that covers what was broken, the changes you made, and the outcome, because generic answers about 'driving efficiency' rarely satisfy technical hiring panels.
Negotiate scope before title or compensation
In technical support management, the size of the team and the technology budget you control determine your long-term career leverage more than the job title on your offer letter. Clarify both before accepting so you're not stepping into a manager role with no real authority.
Technical Support Manager Jobs: Frequently Asked Questions
Which companies are hiring the most technical support managers?
The companies hiring the most technical support managers right now include Ryder System, Amazon Web Services, and Spectrum, with the largest share of openings in Texas, California, and New York, based on current listings on Migrate Mate as of November 2026. Demand is consistently strong at enterprise software companies, managed service providers, and large healthcare systems.
How many technical support manager jobs are remote?
About 54% of technical support manager openings are fully remote or hybrid as of November 2026, with remote options most common in SaaS customer support operations and cloud-based IT environments. Roles that require hands-on oversight of on-site infrastructure or hardware support teams are more likely to require in-person presence.
How do you become a technical support manager?
Most technical support managers start as individual contributors in help desk, desktop support, or IT operations roles, then move into a senior technician or team lead position where they take on scheduling and escalation responsibilities. From there, demonstrating process ownership, mentoring junior staff, and delivering measurable improvements to resolution times or customer satisfaction scores positions you for a formal management role.
Can I get a technical support manager job with limited management experience?
Yes, particularly at smaller companies or startups where the first management hire often comes from within the support team. Framing informal leadership, such as training new hires, handling escalations, or owning a process improvement project, as de facto management experience helps close the gap. Certifications in ITIL or a relevant platform can also strengthen a case that lacks formal title history.
What does the technical support manager interview process look like?
The process typically starts with a recruiter screen focused on team size and tooling experience, followed by a hiring manager interview covering leadership style and escalation handling. Many employers then include a panel round with peers or direct reports, and a final conversation with a director or VP. Some organizations add a case study asking you to diagnose a fictional support team's performance data and recommend improvements.
Where can I find and apply to technical support manager jobs?
You can find and apply to technical support manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and location preference, then apply directly to each listing from the same page.
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