Claims Team Lead Jobs
Claims Team Lead jobs are open across insurance, healthcare, financial services, and third-party administrators, from senior adjuster to director-level, with specializations in property and casualty, liability, and workers' compensation. Find a role that fits from the openings below and apply directly.
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Showing 5 of 24+ Claims Team Lead jobs
Job Summary
This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.
Job Duties
Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
Coach and counsel employees on performance in a responsive and timely manner.
Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan.
Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
Maintain knowledge of current industry developments and best practices.
Participate in committees and projects that will support the organization's goals and objectives.
Qualifications
Bachelors Equivalent combination of education and experience Preferred
4-6 years Automotive Claims handling Required
1-3 years Supervisory Preferred
Advanced organizational, planning and delegation skills critical.
Advanced oral and written communication skills necessary.
Advanced interpersonal skills essential.
Ability to effectively lead change required.
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
Chartered Property Casualty Underwriter - Insurance Institute of America Preferred
Travel Requirements
Occasional travel to off-site business meetings or conferences. (5% proficiency)
#LI-SM1
The starting pay range for this position is: $92,600.00 - $123,600.00
Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
Remarkable benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance,
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
Job Summary
This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.
Job Duties
Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
Coach and counsel employees on performance in a responsive and timely manner.
Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan.
Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
Maintain knowledge of current industry developments and best practices.
Participate in committees and projects that will support the organization's goals and objectives.
Qualifications
Bachelors Equivalent combination of education and experience Preferred
4-6 years Automotive Claims handling Required
1-3 years Supervisory Preferred
Advanced organizational, planning and delegation skills critical.
Advanced oral and written communication skills necessary.
Advanced interpersonal skills essential.
Ability to effectively lead change required.
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
Chartered Property Casualty Underwriter - Insurance Institute of America Preferred
Travel Requirements
Occasional travel to off-site business meetings or conferences. (5% proficiency)
#LI-SM1
The starting pay range for this position is: $92,600.00 - $123,600.00
Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
Remarkable benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance,
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
Claims Team Lead Jobs by Experience Level
See All 24 Claims Team Lead Jobs
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Find Claims Team Lead JobsClaims Team Lead Job Market
Who's Hiring
Top Industries Hiring
- Insurance
- Government & Public Sector
What Employers Look For
The qualifications that appear most often in claims team lead jobs.
- 3 to 5 years of claims adjusting experience with supervisory or team lead exposure
- Active multi-state property and casualty or workers' compensation adjuster license
- Proficiency in claims management systems such as Guidewire, Duck Creek, or Majesco
- Demonstrated ability to coach adjusters on coverage interpretation and reserve accuracy
- Bachelor's degree in business, risk management, or a related field preferred
- Certification such as AIC, CPCU, or ARM from the Insurance Institute of America
Tips for Your Claims Team Lead Job Search
Quantify your claims closure metrics
Hiring managers want to see throughput, cycle time, and accuracy numbers on your resume. Pull your average days-to-close, denial rate reductions, or team productivity gains from your current role and lead with those figures in your bullets.
Highlight your specific line of coverage
Employers hiring for property and casualty leads are not interchangeable with those hiring for workers' compensation or liability. Tailor your resume headline and summary to match the exact line of coverage in each posting so your application reads as a direct fit.
Earn an adjuster license before you apply
Many states require a licensed adjuster to supervise a claims team. If you don't already hold a multi-state adjuster license, obtaining one before applying removes a common screening objection and signals you're ready to step into a lead role immediately.
Apply early to roles that fit
Migrate Mate lists claims team lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for a file-review interview exercise
Many claims lead interviews include a written or live scenario where you assess a complex file and explain your coverage decision. Practice walking through liability determination, reserve-setting rationale, and escalation judgment out loud so your reasoning is clear under pressure.
Negotiate scope authority, not just base pay
When you reach the offer stage, ask about your reserve authority ceiling, headcount responsibility, and whether the role has direct input on vendor panels. These define the actual seniority of the position and matter as much as title for your next career move.
Claims Team Lead Jobs: Frequently Asked Questions
Which companies are hiring the most claims team leads?
The companies hiring the most claims team leads right now include Sedgwick, Reserv, and Automobile Club of Missouri, with the largest share of openings in California, Texas, and Florida, based on current listings on Migrate Mate as of August 2026. Demand tends to be highest at regional carriers, third-party administrators, and large self-insured employers managing high claim volumes.
How many claims team lead jobs are remote?
About 87% of claims team lead openings are fully remote or hybrid as of August 2026, with remote availability concentrated in liability, workers' compensation, and auto claims rather than in property roles that often require field inspection coordination. Employers in third-party administration tend to offer the most flexible arrangements.
How do you become a claims team lead?
Start by building three or more years of hands-on adjusting experience in a single line of coverage so you develop deep technical credibility. Obtain an adjuster license in your state and pursue an industry certification such as AIC or CPCU. Then take on informal mentoring or quality-review duties to demonstrate leadership before applying for a formal lead role.
Can you get a claims team lead job with limited supervisory experience?
Yes, but you need to make a deliberate case for your readiness. Employers hiring first-time leads look for adjusters who have mentored colleagues, conducted file reviews, or handled complex litigation files independently. Framing those informal contributions as leadership evidence, combined with a strong adjuster license and technical record, can bridge the experience gap effectively.
What does the claims team lead interview process look like?
Most processes run two to three rounds. The first is a phone screen focused on your adjusting background and line-of-coverage expertise. The second round typically includes a structured behavioral interview with a hiring manager and a senior leader, often followed by a file-review scenario or coverage analysis exercise. Final rounds sometimes add a panel interview with operations or HR.
Where can I find and apply to claims team lead jobs?
You can find and apply to claims team lead jobs on Migrate Mate, which lists current openings from employers across the United States. Find roles that match your line of coverage and experience level, then apply directly to each listing from the page.
See All 24 Claims Team Lead Jobs
Find roles that match your experience and apply in just a few clicks.
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