Technical Support Manager Jobs in Seattle, WA

AWS enables customers of all sizes to run their applications on our industry leading cloud infrastructure. As customers around the world move to the cloud, we need high-powered, technical, and analytical Product Managers to understand how customers around the world deploy, manage, and pay for their GenAI/ML and Compute, Storage, and Networking infrastructure and how AWS pricing and product capabilities should fit the unique needs of the global customer base. Customers around the world rely on AWS to provide elastic, high performance, secure, and cost-effective resources to scale their infrastructure to keep up with their changing business needs.

AWS is looking for a Senior Product Manager to join the Private Pricing Deals Desk to help define and build the future of cloud computing and networking. The ideal candidate has a passion for building hyper-scale cloud products and enabling businesses to take their compute infrastructures and applications to the Cloud. As a member of Deals Desk, you will help build our worldwide private pricing strategy as well as pricing models designed to accelerate cloud adoption, simplify complex migrations, and transition customers financial planning from capex to opex.

Within this team, you will help build our worldwide pricing strategy as well as pricing models designed to accelerate cloud adoption and simplify migrations; and the tooling we require to improve the customer experience. As a member of the broader AWS Product Management team, you'll join other respected product and engineering leaders to create the future of the compute and networking platform. In this role you will play a pivotal role in solving challenges for our large and strategic customers, defining products, go-to-market strategy, and tirelessly champion the needs of our customers. Given the breadth of the AWS services this role will require coordination across many internal and external teams and will be visible at the highest levels of the company. You’ll work with our customers, partners, strategic sales teams and operational stakeholders in structuring solutions, prioritize product roadmap features, and spearhead the definition of new capabilities through expertly crafted business requirements documents.

Key job responsibilities
You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:

• Develop detailed, crisp business narratives and user stories that can be used to create pricing strategies, product specifications and new features
• Define business cases, competitive analysis, pricing analysis, and financial (P&L) models
• Work closely with product and service leaders, sales teams, solution architects, business development and engineering teams to solve complex product and pricing issues
• Become the subject matter expert on specific services and use cases; recommend features, functionality, and tools to help customers more easily adopt AWS products and services
• Define high-quality roadmaps based on team strategy and vision
• Manage prioritization and trade-offs between customer experience, performance and operational support load
• Develop high quality reporting for executive leadership