Technical Support Manager Jobs in Seattle, WA

Please note that this is a 24/7/365 team. You will be asked to select and rank your preferred shift(s) below.

What You'll Do:

The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.

About the Role

As a Bare Metal Support Engineer, you will be responsible for supporting, operating, and maintaining CoreWeave's extensive GPU fleet across our growing data centers in the U.S., Europe, and beyond. You will work closely with customers, data center technicians, and engineering teams to ensure the reliability, performance, and scalability of our infrastructure.

In this role, you will:

Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary.

Develop a deep understanding of customer workloads and use cases to provide tailored technical support.

Coordinate remote troubleshooting and hardware interventions with Data Center Technicians.

Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles.

Participate in an on-call rotation to support production clusters and ensure operational reliability.

Collaborate with engineering teams to improve hardware reliability, software stability, and system performance.

Implement automation and scripting to streamline support workflows and reduce manual interventions.

Perform in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware).

Provide feedback to internal teams on common support issues to drive continuous improvements.

Work with networking teams to troubleshoot connectivity issues affecting customer workloads.

Support supercomputing infrastructure running GPU workloads at scale.

• Drive operational excellence by refining internal processes and support methodologies.

Who You Are:

Demonstrated experience driving resolutions and continuous improvements across cross-functional environments and teams within a data center environment.

Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency.

Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, high-performance computing (HPC), and large-scale data center environments.

Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools.

Hands-on experience with firmware updates, BIOS configurations, and driver management.

Experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers.

Experience working with Jira, Confluence, Notion, or other issue-tracking and documentation platforms.

• Experience in scripting and automation (Python, Bash, Ansible, or similar).

Wondering if you're a good fit? We believe in investing in our people and value candidates who bring unique backgrounds—even if you don't check every box. Here are a few qualities we've found make someone successful on our team. If some of this describes you, we'd love to talk.

You have strong problem-solving skills with a proactive and analytical mindset.

• You have excellent communication skills and a demonstrated ability to work collaboratively in a fast-paced environment.

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
  
• Act Like an Owner
  
• Empower Employees
  
• Deliver Best-in-Class Client Experiences
  
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

The base salary range for this role is $83,000 to $132,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).