Technical Support Manager Jobs in Washington

Summary

King County’s Business Resource Center (BRC) is seeking an Oracle ERP DBA Operations Lead (IT Manager – Senior) to join our team! The Shared Services team plays a critical role in supporting operations and maintenance and strategic planning efforts for the Oracle Cloud Infrastructure for the County’s ERP systems – Oracle EBS, PeopleSoft, and BI. As the Oracle ERP DBA Operations Lead, you will manage and guide operations and maintenance initiatives and projects while collaborating closely with cross-functional teams to achieve successful results. Experience with Oracle Cloud Infrastructure, Oracle EBS 12.2.X, PeopleSoft HR, and BI systems is highly preferred.

ABOUT THE BUSINESS RESOURCE CENTER (BRC) OVERVIEW:

The BRC oversees King County’s business systems, which include applications, infrastructure, software, and vendor relationships. The team also supports business processes, system governance, and work prioritization to effectively serve county agencies.

BRC Director’s Office: This team provides guidance to the BRC and advises county leaders on strategies to enhance the county’s ERP business systems. They also manage the day-to-day operations of the BRC in support of continuous improvement and a cohesive team approach to govern, manage and support the county’s ERP systems.

Financials and Procurement Team: This team specializes in Oracle EBS Financials and Procurement, Oracle Procurement Cloud, Cloud Suppliers, Cloud Customer Experience, and SAP Concur travel management. The team collaborates with our many business partners and departments to deliver financials, procurement, travel management and expense, and treasury processes and solutions across all county business operations.

PeopleSoft HR and Payroll System Team: This team specializes in PeopleSoft HR, payroll, and retirement systems, collaborating with our business partners and county departments to deliver HR, benefits, and payroll services across all county business operations.

BI Insights Team: This team specializes in developing and managing business intelligence analytics across our suite of Oracle ERP applications and SAP Concur. This team also collaborates and works closely with our business partners and county departments to deliver meaningful analytics in support of county business operations. The team is committed to expanding the use of analytics tools and enhancing ERP data governance across the county.

Shared Services Team: This team specializes in managing the day-to-day operations and maintenance and ensuring the performance of ERP systems in Oracle Cloud Infrastructure as well as coordination of system updates and patches. This team is also responsible for system security, administration, licensing, training, change management, and help desk support.

What people have said about working in the Business Resource Center.

"The Business Resource Center provides an environment with highly diverse work groups and business partners, offering opportunities for professional growth and challenges, learning new skills and the latest technology and applications."

"Employee ideas and contributions are highly valued and supported by supervisors and managers, and employees are able to offer solutions to issues that can be brought before business partners and stakeholders."

"Employees have the freedom to manage their own workload, which is both challenging and rewarding. Work involves not only resolving issues and finding the root cause of problems but also interacting directly with business partners and experiencing the positive feedback of their appreciation."

"The job is constantly evolving, providing new professional challenges and opportunities for growth, and this comes with a supportive environment with others around you who are rooting for your success as much as their own."

Job Duties

Required Qualifications: To be considered for this opportunity, you must at a minimum, demonstrate the knowledge, skill, and ability to:

Leadership and team management

• Lead and manage the day-to-day business and technical operations of the Shared Services DBA team consisting of database administrators and IT engineers and provide technical guidance throughout delivery.
• Support the development and oversee the implementation of short-, mid- and long-term work plans and staffing plans.
• Direct work, manage staff performance, coach and guide team and hold self and people accountable with a focus on inclusion, engagement, transparent communication, and know how to lead and manage to people’s strengths.
• Develop strategies and systems that address and apply equity within the workplace and in the services provided to customers.
• Develop, practice, promote, and set standards for technical work and operations for Oracle ERP database administration and IT engineering tasks, seeking repeatable processes and consistency in configurations across multiple instances and environments. Develop technical and standard work documentation.
• Support annual disaster recovery testing and events.

Oracle ERP and technology expertise

• Possess strong technical and functional knowledge of Oracle ERP database administration and IT engineering support for Oracle Cloud infrastructure and EBS 12.2.X.
• Skills, knowledge, and experience with Oracle ERP application technologies, including Oracle database administration (install, patch, upgrade, backup, recovery, tuning, RAC, Data Guard) and DevOps tooling and scripting (OCI CLI preferable).
• Experience with Oracle EBS release update cycles and quarterly update impact analysis.
• Experience planning, testing, and implementing Oracle architecture updates and new infrastructure.

Operations and maintenance support experience

• Develop and implement plans for ERP systems maintenance, including application, database, middleware, and security updates.
• Participate in planning and budgeting for Oracle Cloud Infrastructure and application changes.
• Be responsible for the availability, performance, and recoverability of assigned ERP applications and databases.
• Implement solutions and patches to quickly respond to vulnerability alerts and events to protect ERP applications, data, and environments.
• Lead applications/system upgrades and technology projects.
• Perform capacity planning, forecasting Oracle Cloud Infrastructure needed to support business requirements.
• Coordinate and support patching, upgrades, and performance tuning of databases, middleware, integration, and application technologies and related IaaS and PaaS infrastructure components.

Assessment, planning, and partnerships

• Lead the evaluation of new technologies, develop architecture options and designs, and prepare proposals with costing for review and approval by architecture review teams and management.
• Collaborate with vendor technical resources to research new technical products and solutions.
• Partner, collaborate, and work confidently with BRC peers who manage the ERP Applications, King County IT peers, and vendors to prioritize business and technology needs, identify strategic opportunities, and develop recommendations for potential solutions.

Experience, Qualifications, Knowledge, Skills

We are looking for candidates who have:

• Strong interpersonal skills to engage and build relationships with diverse cultures and a customer-focused approach, fostering positive relationships with agencies and staff.
• Ability to work collaboratively across teams and engage with customers in a manner that fosters, and models open dialogue and communication, curiosity and cohesive team building.
• Can flex and adapt as required, while working in a multi-faceted and sometimes ambiguous environment.
• Ability to support and foster a culture that encourages employee skills development, cohesive team building, and demonstrate it in daily interactions with peers, staff, and customers.
• Have education, certification, or equivalent experience in computer science, Information Systems, Engineering, or related field.
• Familiarity with Oracle ERP and ERP cloud products, integration approaches, tools, architecture and infrastructure, and other applicable technological features.
• Demonstrated proficiency providing Oracle ERP database administration and IT engineering support for Oracle cloud infrastructure to support ERP applications Peoplesoft 9.2 or higher.
• Familiarity with Enterprise Reporting solutions in Oracle technologies, such as BI Publisher, OBIEE, and Oracle Reports.
• Experience with Jira and ITSM helpdesk tools (Cherwell, Neurons).
• Experience or certifications in IT Service Management Best Practices (ITIL/ITSM).
• Passion and desire to deliver a government that is more transparent, efficient, and accountable.
• Ability to uphold King County values: serve with integrity, humility and empathy; work as one, adaptable, mission-driven team; prioritize outcomes over optics; develop relationships and partnerships; align resources with needs; solve problems with a “Yes, and” mindset by integrating competing priorities and propose actionable solutions with trade-offs clearly outlined; show initiative and work hard by anticipating needs, taking ownership, and following through; and focus on continuous improvement.

WORK SCHEDULE: This position is Exempt from the provisions of the Fair Labor Standards Act and therefore is not overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday.

UNION REPRESENTATION: This position is represented by Teamsters Local 117.

WORK LOCATION: The BRC Shared Services Team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is Chinook Building 401 5th Avenue Seattle, Washington, 98104.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely.

The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

This recruitment is an effort to fill our immediate vacancies as well as create a hire list that will be used for any positions that become vacant within the next 6 months, including additional Term Limited Temporary (TLT) and Career Service (CS) positions.

Supplemental Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.