Technical Support Manager Jobs in Washington
Technical Support Manager jobs in Washington are in strong demand, concentrated in the state's technology, cloud computing, aerospace, and enterprise software sectors, with openings at every level from team lead through senior director of support operations. Seattle, Bellevue, and Redmond anchor most of the hiring, where established employers like Microsoft, Amazon, and Boeing routinely staff technical support management roles. The most sought-after specializations include cloud infrastructure support, enterprise IT service management, and customer-facing technical operations leadership. Find a role that fits below and apply directly.
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Showing 5 of 33+ Technical Support Manager jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 33 Technical Support Manager Jobs in Washington
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Find JobsTechnical Support Manager Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Technical Support Manager Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What Washington Employers Look For
The qualifications that appear most often in technical support manager jobs across Washington.
- Bachelor's degree in computer science, information technology, or a related technical field
- Five or more years of technical support or IT service delivery experience including team leadership
- Demonstrated experience managing and coaching technical support or help desk teams
- Proficiency with ITSM platforms such as ServiceNow, Zendesk, or Jira Service Management
- ITIL Foundation certification or equivalent IT service management framework knowledge
- Strong analytical skills with experience using support metrics to drive team performance improvements
Technical Support Manager Jobs in Washington: Frequently Asked Questions
How do you become a technical support manager in Washington?
Washington does not require a state-issued license to work as a technical support manager. The typical path starts with a bachelor's degree in information technology, computer science, or a related field, followed by several years in technical support or systems administration roles before moving into a lead or supervisory position. Earning an ITIL certification and gaining hands-on experience with enterprise tooling common in Washington's tech-dense employer base significantly strengthens a candidacy.
How much do technical support managers make in Washington?
Technical support managers in Washington earn a median of about $209,370 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $130,010 for the lowest 10% to over $327,300 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Washington?
Employers hiring technical support managers in Washington right now include Amazon, Zenoti, and CoreWeave, based on current listings on Migrate Mate as of August 2026. Washington's concentration of global technology headquarters and aerospace companies means sustained year-round demand for technical support management across enterprise, cloud, and hardware environments.
Which Washington cities have the most technical support manager jobs?
Seattle, Bellevue, and Redmond have the most technical support manager openings in Washington. Seattle and Bellevue drive the bulk of the volume due to their dense clusters of technology companies, cloud providers, and enterprise software firms, while Redmond's hiring is closely tied to Microsoft's campus operations and the broad ecosystem of vendors and contractors that surround it.
Are there remote technical support manager jobs in Washington?
Yes, and more than many management roles, since technical support operations are increasingly run across distributed teams and cloud-based tooling. About 44% of technical support manager openings tied to Washington are remote or hybrid as of August 2026, reflecting the sector's comfort with distributed work. Fully remote roles are most common in enterprise SaaS support and cloud infrastructure, while roles tied to on-site hardware or data center operations typically require an in-person presence.
How can I get hired as a technical support manager in Washington with little or no experience?
The most realistic entry path is moving into a team lead or shift supervisor role from within a technical support or help desk position, which several large Washington employers use as a formal pipeline into management. Companies like Microsoft and Amazon run internal development programs that surface high-performing support specialists for lead roles. Building an ITIL Foundation certification and experience with Washington's dominant ITSM platforms, combined with a record of mentoring peers, tends to accelerate that transition ahead of a formal application.
Where can I find and apply to technical support manager jobs in Washington?
You can find and apply to technical support manager jobs in Washington on Migrate Mate, which lists current Washington openings updated regularly. Search the available roles, find the ones that match your experience and target location, and apply directly to each one.
See All 33 Technical Support Manager Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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