Technical Support Manager Jobs in Massachusetts

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IF YOU CARE, THERE’S A PLACE FOR YOU HERE

EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private sectors. Over the last four decades, we have grown from a boutique firm specializing in handling insurance fraud and arson cases and providing expert witness testimony, into a recognized global leader in engineering failure analysis, origin-and-cause investigations, environmental consulting, laboratory testing and specialty consulting. Our forensic investigation, engineering and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts®. Each of our more than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and commitment to professional integrity. Together, our diverse backgrounds and collective insights empower clients to make better-informed business decisions. EFI’s combination of global solutions and local expertise has earned the firm a reputation for delivering timely responses that consistently meet our clients’ expectations—anytime, anywhere. Click here to learn more about EFI Global.

Seeking a Technical Support Specialist with solid writing skills and environmental industry experience/education to support a fast-paced office with proposals, reports and other technical support for Project Managers and Management.

This hybrid role must be based in the greater Boston area.

PRIMARY PURPOSE: To provide professional guidance, consultation, and support to the specialists and experts. Acts as an internal consultant in the coordination and completion of projects.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Provides leadership, consultation, and support to EFI Global staff and clients in the completion of environmental projects.
• Plans, develops, and delivers presentations to clients on various issues relating to the completion of projects.
• Participates in the planning and execution of project analysis and initiatives.
• Provides guidance and support EFI Global staff in the development of plans, objectives, methods and processes for the completion of assigned projects.
• Provides coordination of interdisciplinary experts required to complete the analysis and findings in assigned projects.
• Deals directly with managers and technical staff in the management and resolution of complex environmental issues associated with assigned projects.
• Guides and assists in the development of materials for distribution to clients to better educate and inform them of progress in the completion of a project.
• Serves as a source of professional expertise for the organization on related environmental/RPS topics.
• Maintains and disseminates a current knowledge and understanding of relevant developments, trends, policies, and emerging issues within the environmental/RPS consulting community.
• Performs miscellaneous job-related duties as assigned.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS
Education & Licensing
Preferred Bachelor's degree in Environmental Sciences or a related field from an accredited college or university. Licenses as required.

Experience
Four (4) years of related and practical work experience or equivalent combination of education and experience required.
Skills & Knowledge

• Knowledge of general terms, conditions, nomenclature, etc. associated with the Environmental Services industry.
• Good working knowledge of Microsoft Office Suite and Excel (spreadsheet software)
• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical:

• Travel as required
• Computer keyboarding
• Must be able to stand and/or walk for long periods of time.
• Must be able to kneel, squat or bend.
• Must be able to work outdoors in hot and/or cold weather conditions.
• Have the ability to climb, crawl, stoop, kneel, reaching/working overhead
• Must have continual use of manual dexterity

Auditory/Visual: Hearing, vision and talking

NEXT STEPS

If your application is selected to advance to the next round, you will receive an e-mail notification or phone call from a recruiter to schedule an initial call.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $50,000 - $60,000. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. Always accepting applications.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace