Technical Support Manager Jobs in Massachusetts
Technical Support Manager jobs in Massachusetts are in strong demand, concentrated in the life sciences, financial technology, and enterprise software sectors, with openings at every level from team lead through senior director. The heaviest hiring is in Greater Boston, Cambridge, and Worcester, where established employers like Fidelity Investments, Wayfair, and MathWorks maintain large technical operations. The most sought-after specialties include cloud infrastructure support, SaaS platform management, and IT service delivery. Find a role that fits below and apply directly.
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Showing 5 of 29+ Technical Support Manager jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 29 Technical Support Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find JobsTechnical Support Manager Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Technical Support Manager Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Electronics & Hardware
- Healthcare & Medical Services
What Massachusetts Employers Look For
The qualifications that appear most often in technical support manager jobs across Massachusetts.
- Bachelor's degree in information technology, computer science, or a related technical field
- Five or more years of technical support or IT operations experience, including team leadership
- Proven ability to manage escalations, SLA compliance, and cross-functional incident response
- Experience with enterprise ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong background in cloud platforms including AWS, Azure, or Google Cloud environments
- ITIL Foundation certification or equivalent IT service management framework knowledge
Technical Support Manager Jobs in Massachusetts: Frequently Asked Questions
How do you become a technical support manager in Massachusetts?
Most technical support managers in Massachusetts move into the role from senior individual-contributor positions in IT support, systems administration, or network operations after demonstrating leadership during escalations or project work. Massachusetts employers typically expect a bachelor's degree in a technical field, though candidates with associate degrees and substantial hands-on experience are considered at many mid-market firms. Earning an ITIL Foundation certification strengthens candidacy considerably, as most large Massachusetts technology and financial services employers use ITIL-aligned service frameworks.
How much do technical support managers make in Massachusetts?
Technical support managers in Massachusetts earn a median of about $214,960 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $134,390 for the lowest 10% to over $308,250 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Massachusetts?
Employers hiring technical support managers in Massachusetts right now include The Granite, Amazon, and ITW, based on current listings on Migrate Mate as of August 2026. Massachusetts's dense concentration of biotech, financial services, and enterprise software companies means openings appear regularly across both established corporations and well-funded growth-stage firms in the Greater Boston corridor.
Which Massachusetts cities have the most technical support manager jobs?
The cities with the most technical support manager openings in Massachusetts are Boston, Reading, and Waltham. Boston and Cambridge dominate because of the region's concentration of financial technology firms, life sciences companies, and university-affiliated research institutions, while Worcester draws openings from its growing healthcare IT sector and proximity to a cluster of regional insurance and manufacturing operations.
Are there remote technical support manager jobs in Massachusetts?
Yes, and more than most fields. About 64% of technical support manager openings tied to Massachusetts are remote or hybrid as of August 2026, reflecting how much of the coordination, reporting, and escalation work can be handled off-site. The most fully remote postings tend to cover SaaS support leadership and cloud operations management, while roles requiring hands-on lab or hardware oversight are more likely to require on-site presence.
How can I get hired as a technical support manager in Massachusetts with little or no experience?
The most realistic entry path is moving from a senior technical support specialist or IT help desk lead role at a Massachusetts employer into a supervisory position during a team expansion or manager departure. Large Massachusetts employers in financial services and life sciences, including insurance carriers and hospital networks in the Boston and Worcester areas, regularly hire from internal IT support pools for first-time team lead roles. Building an ITIL Foundation certification and documenting metrics like ticket resolution rates and customer satisfaction scores strengthens a candidacy significantly before applying.
Where can I find and apply to technical support manager jobs in Massachusetts?
You can find and apply to technical support manager jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings updated regularly. Search the listings for roles that match your experience level and specialization, then apply directly to the ones that fit.
See All 29 Technical Support Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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