Technical Support Manager Jobs in Virginia
Technical Support Manager jobs in Virginia are in strong demand, concentrated in the defense contracting, federal IT services, cybersecurity, and cloud computing sectors that define the Northern Virginia and greater Washington, D.C. corridor, with openings at every level from team lead to senior director. The heaviest hiring is in Northern Virginia, Richmond, and Hampton Roads, where employers like Leidos, Booz Allen Hamilton, and Perspecta maintain large operations. The most sought-after specialties are IT help desk operations, cloud infrastructure support, and managed services team management. Find a role that fits below and apply directly.
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Showing 5 of 45+ Technical Support Manager jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 45 Technical Support Manager Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find JobsTechnical Support Manager Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Technical Support Manager Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Biotechnology & Pharmaceuticals
What Virginia Employers Look For
The qualifications that appear most often in technical support manager jobs across Virginia.
- Relevant industry certification such as CompTIA A+, ITIL, or Microsoft credentials required
- Bachelor's degree in information technology, computer science, or a related field
- Minimum of three to five years leading or supervising a technical support team
- Experience supporting Department of Defense or federal government clients is strongly preferred
- Proficiency with enterprise ticketing and ITSM platforms such as ServiceNow or Jira
- Strong written communication skills and ability to produce clear technical documentation
Technical Support Manager Jobs in Virginia: Frequently Asked Questions
How do you become a technical support manager in Virginia?
The most direct path is to build hands-on experience as a technical support specialist or systems administrator, then move into a team lead role. Virginia employers, particularly in the defense and federal IT sectors, place significant weight on industry certifications such as ITIL Foundation, CompTIA Network+, or Microsoft certifications alongside a bachelor's degree in an IT-related field. There is no state-issued license required to work as a technical support manager in Virginia.
How much do technical support managers make in Virginia?
Technical support managers in Virginia earn a median of about $201,490 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $133,320 for the lowest 10% to over $300,720 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Virginia?
Employers hiring technical support managers in Virginia right now include Amazon Web Services, Amazon, and TechnoMile, based on current listings on Migrate Mate as of August 2026. Virginia's concentration of defense contractors and federal agencies in the Northern Virginia corridor makes it one of the most active states for IT management hiring year-round.
Which Virginia cities have the most technical support manager jobs?
Richmond, McLean, and Arlington have the most technical support manager openings in Virginia. Northern Virginia dominates because of its dense cluster of federal agencies, defense contractors, and data centers, while Richmond draws hiring from financial services and healthcare systems, and Hampton Roads reflects demand from the large military installations and government contractors headquartered in that region.
Are there remote technical support manager jobs in Virginia?
Yes, and more than most fields. About 65% of technical support manager openings tied to Virginia are remote or hybrid as of August 2026, reflecting how much of the role centers on team oversight, ticket queue management, and vendor coordination rather than on-site hardware work. Fully remote openings are most common at companies running cloud-based or SaaS support operations.
How can I get hired as a technical support manager in Virginia with little or no experience?
The most realistic entry path is to start as a tier-one or tier-two support technician at a Virginia-based federal contractor or managed services provider, then advance into a team lead position within two to three years. Large Virginia employers like Leidos and Booz Allen Hamilton run associate and rotational programs for recent graduates. Earning an ITIL Foundation certification and building hands-on experience with enterprise ticketing systems significantly strengthens a candidate's profile before applying to manager-level roles.
Where can I find and apply to technical support manager jobs in Virginia?
You can find and apply to technical support manager jobs in Virginia on Migrate Mate, which lists current Virginia openings from employers across Northern Virginia, Richmond, Hampton Roads, and beyond. Find roles that fit your background and apply directly to the ones that match.
See All 45 Technical Support Manager Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
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