Technical Support Manager Jobs in California
Technical Support Manager jobs in California are in strong demand, with openings concentrated in enterprise software, cloud infrastructure, semiconductor manufacturing, and managed IT services across a seniority range from team lead through senior director. The largest hiring metros are San Jose, San Francisco, and Los Angeles, where companies like Apple, Salesforce, and ServiceNow have deep, established technical support operations. The most sought-after specialties are SaaS platform support, IT service management, and enterprise hardware support. Find a role that fits below and apply directly.
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Showing 4 of 108+ Technical Support Manager jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 108+ Technical Support Manager Jobs in California
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Find JobsTechnical Support Manager Jobs by City in California
Where California roles are concentrated, by current openings.
Technical Support Manager Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software16
- Electronics & Hardware6
- Cybersecurity3
- Biotechnology & Pharmaceuticals3
- Science & Research2
What California Employers Look For
The qualifications that appear most often in technical support manager jobs across California.
- Bachelor's degree in computer science, information technology, or a related technical field
- Five or more years of technical support experience with at least two in a supervisory role
- Proficiency with ITSM platforms such as ServiceNow, Zendesk, or Jira Service Management
- ITIL Foundation certification or equivalent IT service management framework knowledge
- Demonstrated ability to manage SLA compliance, escalation workflows, and team KPIs
- Experience supporting enterprise software or hardware customers in a California technology environment
Technical Support Manager Jobs in California: Frequently Asked Questions
How do you become a technical support manager in California?
The most direct path is to build several years of hands-on technical support experience, then step into a team lead or supervisor role before advancing to manager. California employers typically expect a bachelor's degree in computer science, information technology, or a related field, though significant experience can substitute. Earning an ITIL certification strengthens your candidacy considerably, as most California enterprise and SaaS employers treat it as a near-standard requirement for management-level roles.
How much do technical support managers make in California?
Technical support managers in California earn a median of about $218,290 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $129,970 for the lowest 10% to over $325,970 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in California?
Employers hiring technical support managers in California right now include Verkada, Fortinet, and CHARGETRONIX, based on current listings on Migrate Mate as of August 2026. California's dense concentration of enterprise software, cloud, and semiconductor companies means openings appear continuously across both large headquarters operations and regional support centers throughout the Bay Area and Southern California.
Which California cities have the most technical support manager jobs?
The California cities with the most technical support manager openings are San Diego, San Francisco, and Irvine. The distribution follows California's technology employment map: the Bay Area cities are driven by the headquarters of major cloud, SaaS, and semiconductor companies, while Los Angeles reflects a growing enterprise IT and media-technology sector with large support organizations attached to studio, fintech, and healthcare employers.
Are there remote technical support manager jobs in California?
Yes, and more than most fields. About 46% of technical support manager openings tied to California are remote or hybrid as of August 2026, reflecting the role's strong orientation toward software platforms and digital ticketing systems that require no physical presence. The parts of the role most amenable to remote work are strategic oversight, reporting, and SaaS-based support operations, while on-site hardware support teams typically require in-person management.
How can I get hired as a technical support manager in California with little or no experience?
The most realistic entry path is to start as a technical support specialist or IT help desk analyst, then pursue a team lead or shift supervisor role before applying for manager positions. Large California employers like Apple, Cisco, and Kaiser Permanente regularly hire support specialists into structured programs that build toward leadership. Earning an ITIL Foundation certification while in a frontline role signals management readiness and is one of the clearest credentials California hiring managers look for when promoting from within or considering candidates with limited management history.
Where can I find and apply to technical support manager jobs in California?
You can find and apply to technical support manager jobs in California on Migrate Mate, which lists current California openings updated regularly. Find roles that fit your experience and location preference and apply directly to the employers posting them.
See All 108+ Technical Support Manager Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
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