Technical Support Manager Jobs in California
Technical Support Manager jobs in California are in strong demand, with openings concentrated in enterprise software, cloud infrastructure, semiconductor manufacturing, and managed IT services across a seniority range from team lead through senior director. The largest hiring metros are San Jose, San Francisco, and Los Angeles, where companies like Apple, Salesforce, and ServiceNow have deep, established technical support operations. The most sought-after specialties are SaaS platform support, IT service management, and enterprise hardware support. Find a role that fits below and apply directly.
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Showing 5 of 141+ Technical Support Manager jobs
Econolite® is an innovator of Intelligent Transportation System (ITS) solutions, products, and services. Our technology is helping save lives and making the Smart City a reality. If you want to be at the forefront of this intelligent technology revolution, we want to talk to you about being part of our team. Econolite is committed to employing the best talent that will make significant contributions to building a safer, connected world.
Econolite’s ITS solutions ease traffic congestion, provide safer mobility, and improve quality of life. As the one-stop-shop leader for traffic management systems, sensor products, and services, Econolite is committed to the advancement of connected and autonomous vehicles, smart cities, and cybersecurity.
The role of the Technical Support Professional II is to provide world-class technical support for Econolite’s Traffic Controller, Detection, and Cabinet products to Econolite’s Field Support Representatives, Account Managers, and Channel Partners. The Technical Support Professional will also be accountable for timely and comprehensive responses to Econolite sales and field personnel so that customers are provided with the best support experience possible. This candidate should be trained in and have practical work experience with Econolite’s Controller, Detection, and Cabinet products.
DUTIES
- Provide hands-on technical support for Econolite’s Traffic Controller, Cabinet, and Detection products.
- Analyze, document, investigate, and resolve customer issues, while ensuring timely customer communication and managing customer expectations.
- Follow customer support policies and procedures and keep the database of customer tickets constantly updated and refreshed.
- Work closely with Econolite’s sales and distributor personnel, including Account Managers and Field Service Representatives, providing them all the necessary technical assistance and helping in the evaluation of product specifications and applications engineering.
- Assist with internal and external Traffic Controller/Cabinet/Detection product training.
- Provide inputs on the development of Application Notes, Technical Bulletins, and Technical Manuals.
QUALIFICATIONS
- A technical degree, preferably in Civil (transportation) or Electrical Engineering, or evidence of equivalent relevant technical experience
- 5+ years of experience in the installation and troubleshooting of traffic management systems and equipment
- Hands-on experience in the configuration and use of traffic controllers, including traffic operations and signal timing
- Knowledge of different traffic cabinet configurations and system topologies
- Experience in testing and troubleshooting software and hardware products, documenting issues, and getting them resolved
- Excellent customer relationship skills, and written/verbal communication skills
- Knowledge of IP networking, network devices like routers and switches, and networking tools is a plus
- Experience with different operating systems (Linux, VxWorks, Windows) is a plus
- IMSA certification and/or cabinet-level technical experience is highly desirable
BUSINESS TRAVEL
- Some business travel within the United States should be expected.
COMPENSATION
- The base salary range for this full-time exempt position is $70,000 - $90,000 per year plus benefits. Salary ranges are determined by various factors, including role, experience, and location. The salary range displayed reflects the minimum and maximum target for new hire salaries for this position. Within the range, actual individual compensation is determined by various factors, including location, job-related skills, experience, and relevant education or training.
DISCLAIMER
The above statements are intended to indicate the general nature and level of work performed by employees within this classification. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, lactation, ancestry/national origin, citizenship, age, disability, arrest and court records, military & veteran’s status, Genetic Information & Testing, Family & Medical Leave, or any other classification protected by state or federal law.
We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
An Equal Opportunity Employer - Non-Smoking Facility
Econolite® is an innovator of Intelligent Transportation System (ITS) solutions, products, and services. Our technology is helping save lives and making the Smart City a reality. If you want to be at the forefront of this intelligent technology revolution, we want to talk to you about being part of our team. Econolite is committed to employing the best talent that will make significant contributions to building a safer, connected world.
Econolite’s ITS solutions ease traffic congestion, provide safer mobility, and improve quality of life. As the one-stop-shop leader for traffic management systems, sensor products, and services, Econolite is committed to the advancement of connected and autonomous vehicles, smart cities, and cybersecurity.
The role of the Technical Support Professional II is to provide world-class technical support for Econolite’s Traffic Controller, Detection, and Cabinet products to Econolite’s Field Support Representatives, Account Managers, and Channel Partners. The Technical Support Professional will also be accountable for timely and comprehensive responses to Econolite sales and field personnel so that customers are provided with the best support experience possible. This candidate should be trained in and have practical work experience with Econolite’s Controller, Detection, and Cabinet products.
DUTIES
- Provide hands-on technical support for Econolite’s Traffic Controller, Cabinet, and Detection products.
- Analyze, document, investigate, and resolve customer issues, while ensuring timely customer communication and managing customer expectations.
- Follow customer support policies and procedures and keep the database of customer tickets constantly updated and refreshed.
- Work closely with Econolite’s sales and distributor personnel, including Account Managers and Field Service Representatives, providing them all the necessary technical assistance and helping in the evaluation of product specifications and applications engineering.
- Assist with internal and external Traffic Controller/Cabinet/Detection product training.
- Provide inputs on the development of Application Notes, Technical Bulletins, and Technical Manuals.
QUALIFICATIONS
- A technical degree, preferably in Civil (transportation) or Electrical Engineering, or evidence of equivalent relevant technical experience
- 5+ years of experience in the installation and troubleshooting of traffic management systems and equipment
- Hands-on experience in the configuration and use of traffic controllers, including traffic operations and signal timing
- Knowledge of different traffic cabinet configurations and system topologies
- Experience in testing and troubleshooting software and hardware products, documenting issues, and getting them resolved
- Excellent customer relationship skills, and written/verbal communication skills
- Knowledge of IP networking, network devices like routers and switches, and networking tools is a plus
- Experience with different operating systems (Linux, VxWorks, Windows) is a plus
- IMSA certification and/or cabinet-level technical experience is highly desirable
BUSINESS TRAVEL
- Some business travel within the United States should be expected.
COMPENSATION
- The base salary range for this full-time exempt position is $70,000 - $90,000 per year plus benefits. Salary ranges are determined by various factors, including role, experience, and location. The salary range displayed reflects the minimum and maximum target for new hire salaries for this position. Within the range, actual individual compensation is determined by various factors, including location, job-related skills, experience, and relevant education or training.
DISCLAIMER
The above statements are intended to indicate the general nature and level of work performed by employees within this classification. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, lactation, ancestry/national origin, citizenship, age, disability, arrest and court records, military & veteran’s status, Genetic Information & Testing, Family & Medical Leave, or any other classification protected by state or federal law.
We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
An Equal Opportunity Employer - Non-Smoking Facility
See All 141+ Technical Support Manager Jobs in California
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Find JobsTechnical Support Manager Jobs by City in California
Where California roles are concentrated, by current openings.
Technical Support Manager Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software13
- Cybersecurity3
- Electronics & Hardware3
- Science & Research2
- Banking & Financial Services2
What California Employers Look For
The qualifications that appear most often in technical support manager jobs across California.
- Bachelor's degree in computer science, information technology, or a related technical field
- Five or more years of technical support experience with at least two in a supervisory role
- Proficiency with ITSM platforms such as ServiceNow, Zendesk, or Jira Service Management
- ITIL Foundation certification or equivalent IT service management framework knowledge
- Demonstrated ability to manage SLA compliance, escalation workflows, and team KPIs
- Experience supporting enterprise software or hardware customers in a California technology environment
Technical Support Manager Jobs in California: Frequently Asked Questions
How do you become a technical support manager in California?
The most direct path is to build several years of hands-on technical support experience, then step into a team lead or supervisor role before advancing to manager. California employers typically expect a bachelor's degree in computer science, information technology, or a related field, though significant experience can substitute. Earning an ITIL certification strengthens your candidacy considerably, as most California enterprise and SaaS employers treat it as a near-standard requirement for management-level roles.
How much do technical support managers make in California?
Technical support managers in California earn a median of about $218,290 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $129,970 for the lowest 10% to over $325,970 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in California?
Employers hiring technical support managers in California right now include Amazon Web Services, Fortinet, and Palo Alto Networks, based on current listings on Migrate Mate as of October 2026. California's dense concentration of enterprise software, cloud, and semiconductor companies means openings appear continuously across both large headquarters operations and regional support centers throughout the Bay Area and Southern California.
Which California cities have the most technical support manager jobs?
The California cities with the most technical support manager openings are San Francisco, San Diego, and Santa Clara. The distribution follows California's technology employment map: the Bay Area cities are driven by the headquarters of major cloud, SaaS, and semiconductor companies, while Los Angeles reflects a growing enterprise IT and media-technology sector with large support organizations attached to studio, fintech, and healthcare employers.
Are there remote technical support manager jobs in California?
Yes, and more than most fields. About 49% of technical support manager openings tied to California are remote or hybrid as of October 2026, reflecting the role's strong orientation toward software platforms and digital ticketing systems that require no physical presence. The parts of the role most amenable to remote work are strategic oversight, reporting, and SaaS-based support operations, while on-site hardware support teams typically require in-person management.
How can I get hired as a technical support manager in California with little or no experience?
The most realistic entry path is to start as a technical support specialist or IT help desk analyst, then pursue a team lead or shift supervisor role before applying for manager positions. Large California employers like Apple, Cisco, and Kaiser Permanente regularly hire support specialists into structured programs that build toward leadership. Earning an ITIL Foundation certification while in a frontline role signals management readiness and is one of the clearest credentials California hiring managers look for when promoting from within or considering candidates with limited management history.
Where can I find and apply to technical support manager jobs in California?
You can find and apply to technical support manager jobs in California on Migrate Mate, which lists current California openings updated regularly. Find roles that fit your experience and location preference and apply directly to the employers posting them.
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