Technical Support Manager Jobs in North Carolina
Technical Support Manager jobs in North Carolina are in strong and consistent demand, concentrated in enterprise technology, financial services, healthcare IT, and cloud infrastructure, with openings at every level from team lead through senior director. The heaviest hiring activity is in Charlotte, Raleigh, and Durham, where companies like Lenovo, Red Hat, and Bank of America maintain large technical operations. The most sought-after specializations are ITSM platform management, cloud support operations, and enterprise help desk leadership. Find a role that fits below and apply directly.
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Showing 5 of 31+ Technical Support Manager jobs
Job Summary
Position Summary
With 10+ Years of Experience, Lead operational reporting, analytics, automation, and process improvement initiatives to enhance visibility, efficiency, and governance across Product Data Management (PDM), Engineering Change Management (ECM), BOM operations, and SKU lifecycle processes. Responsible for delivering data-driven insights, executive dashboards, KPI reporting, and automation solutions that improve operational performance, data quality, SLA attainment, and business decision-making.
Key Responsibilities
Develop, maintain, and enhance executive dashboards, KPI scorecards, operational reports, and Power BI solutions to provide visibility into SLA performance, backlog status, cycle times, throughput, quality metrics, and overall operational health.
Design and deliver reporting frameworks that enable effective monitoring of Product Data Management, Change Management, BOM governance, and SKU lifecycle execution processes.
Analyze operational data to identify trends, bottlenecks, risks, root causes, and continuous improvement opportunities.
Drive workflow automation and reporting automation initiatives to reduce manual effort, improve accuracy, accelerate execution, and increase operational scalability.
Collaborate with cross-functional stakeholders to define performance metrics, reporting requirements, and business insights aligned with organizational objectives.
Establish data governance standards, reporting controls, and validation mechanisms to improve data integrity and reporting consistency.
Provide actionable recommendations to leadership through data analytics, operational reviews, and performance assessments.
Support process optimization initiatives by identifying inefficiencies and implementing improvements that enhance productivity, compliance, and operational effectiveness.
Drive continuous improvement programs focused on improving SLA adherence, operational throughput, quality, and customer satisfaction.
Partner with business, engineering, and operations teams to implement scalable reporting and automation solutions that support organizational growth and operational excellence.
Skill Requirements
Strong experience in Power BI, dashboard development, data visualization, and executive reporting.
Hands-on experience AI/LLM Tools (Copilot, Azure DevOps)
Expertise in operational analytics, KPI management, and performance measurement frameworks.
Experience with workflow automation, process optimization, and continuous improvement initiatives.
Strong analytical and problem-solving skills with the ability to convert complex data into actionable business insights.
Knowledge of Product Data Management (PDM), Engineering Change Management (ECM), BOM management, and SKU lifecycle processes.
Proficiency in data analysis, reporting automation, and operational governance.
Excellent stakeholder management and communication skills with experience presenting insights to senior leadership
Other Requirements
Led operational reporting, analytics, automation, and process improvement initiatives, delivering executive dashboards, KPI scorecards, workflow automation, and data-driven insights to improve SLA performance, operational efficiency, governance, and business outcomes across PDM, BOM, Change Management, and SKU lifecycle processes
Maximum Salary (US): 172000
Minimum Salary (US): 87000
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Job Summary
Position Summary
With 10+ Years of Experience, Lead operational reporting, analytics, automation, and process improvement initiatives to enhance visibility, efficiency, and governance across Product Data Management (PDM), Engineering Change Management (ECM), BOM operations, and SKU lifecycle processes. Responsible for delivering data-driven insights, executive dashboards, KPI reporting, and automation solutions that improve operational performance, data quality, SLA attainment, and business decision-making.
Key Responsibilities
Develop, maintain, and enhance executive dashboards, KPI scorecards, operational reports, and Power BI solutions to provide visibility into SLA performance, backlog status, cycle times, throughput, quality metrics, and overall operational health.
Design and deliver reporting frameworks that enable effective monitoring of Product Data Management, Change Management, BOM governance, and SKU lifecycle execution processes.
Analyze operational data to identify trends, bottlenecks, risks, root causes, and continuous improvement opportunities.
Drive workflow automation and reporting automation initiatives to reduce manual effort, improve accuracy, accelerate execution, and increase operational scalability.
Collaborate with cross-functional stakeholders to define performance metrics, reporting requirements, and business insights aligned with organizational objectives.
Establish data governance standards, reporting controls, and validation mechanisms to improve data integrity and reporting consistency.
Provide actionable recommendations to leadership through data analytics, operational reviews, and performance assessments.
Support process optimization initiatives by identifying inefficiencies and implementing improvements that enhance productivity, compliance, and operational effectiveness.
Drive continuous improvement programs focused on improving SLA adherence, operational throughput, quality, and customer satisfaction.
Partner with business, engineering, and operations teams to implement scalable reporting and automation solutions that support organizational growth and operational excellence.
Skill Requirements
Strong experience in Power BI, dashboard development, data visualization, and executive reporting.
Hands-on experience AI/LLM Tools (Copilot, Azure DevOps)
Expertise in operational analytics, KPI management, and performance measurement frameworks.
Experience with workflow automation, process optimization, and continuous improvement initiatives.
Strong analytical and problem-solving skills with the ability to convert complex data into actionable business insights.
Knowledge of Product Data Management (PDM), Engineering Change Management (ECM), BOM management, and SKU lifecycle processes.
Proficiency in data analysis, reporting automation, and operational governance.
Excellent stakeholder management and communication skills with experience presenting insights to senior leadership
Other Requirements
Led operational reporting, analytics, automation, and process improvement initiatives, delivering executive dashboards, KPI scorecards, workflow automation, and data-driven insights to improve SLA performance, operational efficiency, governance, and business outcomes across PDM, BOM, Change Management, and SKU lifecycle processes
Maximum Salary (US): 172000
Minimum Salary (US): 87000
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See All 31 Technical Support Manager Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find JobsTechnical Support Manager Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Technical Support Manager Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
- Telecommunications
- Technology & Software
- Consulting & Professional Services
What North Carolina Employers Look For
The qualifications that appear most often in technical support manager jobs across North Carolina.
- Bachelor's degree in information technology, computer science, or a related technical field
- Five or more years of technical support experience including team leadership responsibility
- Proven experience managing SLAs, escalation procedures, and support ticketing systems
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Zendesk
- ITIL Foundation certification or equivalent service management framework knowledge preferred
- Strong communication skills for cross-functional collaboration with engineering and product teams
Technical Support Manager Jobs in North Carolina: Frequently Asked Questions
How do you become a technical support manager in North Carolina?
Most technical support managers in North Carolina follow a path that begins with a bachelor's degree in information technology, computer science, or a related field, followed by several years in hands-on support or systems administration roles. North Carolina does not require a state-issued license for this position, but employers in the region consistently value ITIL certification and experience with enterprise ITSM tools. Many professionals move into management from senior analyst or team lead roles at the state's large technology and financial services employers.
How much do technical support managers make in North Carolina?
Technical support managers in North Carolina earn a median of about $172,860 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $108,280 for the lowest 10% to over $287,840 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in North Carolina?
Employers hiring technical support managers in North Carolina right now include Billy Graham, VALD, and ALTEN, based on current listings on Migrate Mate as of August 2026. North Carolina's concentration of headquarters operations in Charlotte and Research Triangle Park means many of these roles sit within large corporate IT departments rather than smaller regional firms.
Which North Carolina cities have the most technical support manager jobs?
Charlotte, Raleigh, and North Carolina account for the largest share of technical support manager openings in North Carolina. Charlotte drives demand through its dense concentration of financial services and Fortune 500 corporate IT departments, while Raleigh and Durham benefit from Research Triangle Park's technology and life sciences employers, which require scaled support operations across distributed enterprise environments.
Are there remote technical support manager jobs in North Carolina?
Yes, and more than most fields. About 55% of technical support manager openings tied to North Carolina are remote or hybrid as of August 2026, reflecting how much of the role involves managing teams, platforms, and workflows through digital tools rather than physical presence. The parts of the role most commonly performed remotely are ticket queue oversight, vendor coordination, and reporting, while on-site expectations tend to apply when the manager supports hardware or data center environments.
How can I get hired as a technical support manager in North Carolina with little or no experience?
The most realistic entry path is moving into a team lead or senior analyst role at one of North Carolina's large technology employers before stepping into a full management title. Companies like Lenovo and Red Hat in the Research Triangle area regularly promote from within their support organizations. Earning an ITIL Foundation certification and demonstrating experience owning a support queue or onboarding new technicians significantly strengthens a candidate's profile for first-time manager roles in the state.
Where can I find and apply to technical support manager jobs in North Carolina?
You can find and apply to technical support manager jobs in North Carolina on Migrate Mate, which lists current openings across the state. Find roles that fit your experience and apply directly to the employers posting them.
See All 31 Technical Support Manager Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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