Technical Support Manager Jobs in North Carolina
Technical Support Manager jobs in North Carolina are in strong and consistent demand, concentrated in enterprise technology, financial services, healthcare IT, and cloud infrastructure, with openings at every level from team lead through senior director. The heaviest hiring activity is in Charlotte, Raleigh, and Durham, where companies like Lenovo, Red Hat, and Bank of America maintain large technical operations. The most sought-after specializations are ITSM platform management, cloud support operations, and enterprise help desk leadership. Find a role that fits below and apply directly.
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Showing 5 of 41+ Technical Support Manager jobs
Technical Support Admin – Help Desk
Reports To: IT Supervisor
FLSA Status: Full-Time, Hourly / Non-Exempt
Hours: M-F (8am-5pm)
Position Summary:
The Technical Support Admin provides remote, phone-based technical support to commercial clients, troubleshooting basic to intermediate IT and system issues without onsite dispatch. This role includes assisting customers over the phone, work order creation, creating and managing customer accounts, as well as supporting other equipment and system configuration tasks remotely. This role requires strong troubleshooting ability, clear phone communication skills, and a customer-first approach to resolving issues efficiently. The Technical Support Admin works closely with the IT Supervisor, Project Managers, Technicians and Install Coordinators to ensure service requests are handled accurately and on schedule.
DEPS operates on EOS (Entrepreneurial Operating System) principles. The Technical Support Admin supports these through reliable performance, clear communication, and ownership of responsibilities.
Key Responsibilities:
Phone-Based Technical Support:
- Answer inbound calls and respond to service tickets, troubleshooting basic to intermediate technical issues with customers over the phone
- Walk customers through step-by-step diagnostics for network, hardware, and system issues
- Escalate complex or unresolved issues to field technicians or senior staff as needed
- Document call details, troubleshooting steps, and resolutions accurately in the CRM system
System Setup & Configuration:
- Set up and configure equipment remotely
- Assist with device provisioning, account setup, and basic system configuration tasks that can be completed without onsite visits
- Verify system functionality remotely where possible, coordinating with field technicians for onsite verification when needed
Customer Interaction & Service:
- Communicate professionally and patiently with customers, IT staff, and vendors over the phone
- Explain system operation, basic troubleshooting, and maintenance steps in clear, accessible terms
- Maintain a customer-focused approach that prioritizes reliability, security, and peace of mind
Coordination & Documentation:
- Coordinate with the IT Supervisor, Project Managers, and Install Coordinators on service requests requiring field support
- Maintain accurate documentation of account setups, configuration changes, and call resolutions
- Identify and communicate recurring issues, system trends, or customer concerns to appropriate staff
Quality & Accountability:
- Meet call-handling and service-level expectations for response time and resolution
- Follow company processes for work order documentation and escalation
- Demonstrate reliability, accountability, and professionalism in all customer interactions
Required Skills & Qualifications:
- Prior experience in technical/help desk support, networking, or related field (minimum 1–2 years preferred)
- Working knowledge of networking concepts, basic system troubleshooting, and remote support tools
- Familiarity with alarm/dialer systems (e.g., CLSS, AlarmNet) a plus; willingness to learn required
- Strong phone-based communication and active listening skills
- Ability to explain technical concepts clearly to non-technical customers
- Strong problem-solving skills and ability to triage issues by urgency and complexity
- Ability to pass a background check and drug screening
- Relevant IT certifications a plus but not required
- Must obtain and maintain active registration with the North Carolina Alarm Systems Licensing Board as required for role duties
Work Environment:
- In-office, help desk-based role; no onsite dispatch or field travel required
- Extended periods of phone use and computer work
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role, in accordance with the Americans with Disabilities Act (ADA)
Additional Information:
DEPS is a registered E-Verify participant.
DEPS is an Equal Opportunity Employer and does not discriminate on the basis of disability or any other protected status.
Expected hours: 40.0 per week
Work Location: In person
Technical Support Admin – Help Desk
Reports To: IT Supervisor
FLSA Status: Full-Time, Hourly / Non-Exempt
Hours: M-F (8am-5pm)
Position Summary:
The Technical Support Admin provides remote, phone-based technical support to commercial clients, troubleshooting basic to intermediate IT and system issues without onsite dispatch. This role includes assisting customers over the phone, work order creation, creating and managing customer accounts, as well as supporting other equipment and system configuration tasks remotely. This role requires strong troubleshooting ability, clear phone communication skills, and a customer-first approach to resolving issues efficiently. The Technical Support Admin works closely with the IT Supervisor, Project Managers, Technicians and Install Coordinators to ensure service requests are handled accurately and on schedule.
DEPS operates on EOS (Entrepreneurial Operating System) principles. The Technical Support Admin supports these through reliable performance, clear communication, and ownership of responsibilities.
Key Responsibilities:
Phone-Based Technical Support:
- Answer inbound calls and respond to service tickets, troubleshooting basic to intermediate technical issues with customers over the phone
- Walk customers through step-by-step diagnostics for network, hardware, and system issues
- Escalate complex or unresolved issues to field technicians or senior staff as needed
- Document call details, troubleshooting steps, and resolutions accurately in the CRM system
System Setup & Configuration:
- Set up and configure equipment remotely
- Assist with device provisioning, account setup, and basic system configuration tasks that can be completed without onsite visits
- Verify system functionality remotely where possible, coordinating with field technicians for onsite verification when needed
Customer Interaction & Service:
- Communicate professionally and patiently with customers, IT staff, and vendors over the phone
- Explain system operation, basic troubleshooting, and maintenance steps in clear, accessible terms
- Maintain a customer-focused approach that prioritizes reliability, security, and peace of mind
Coordination & Documentation:
- Coordinate with the IT Supervisor, Project Managers, and Install Coordinators on service requests requiring field support
- Maintain accurate documentation of account setups, configuration changes, and call resolutions
- Identify and communicate recurring issues, system trends, or customer concerns to appropriate staff
Quality & Accountability:
- Meet call-handling and service-level expectations for response time and resolution
- Follow company processes for work order documentation and escalation
- Demonstrate reliability, accountability, and professionalism in all customer interactions
Required Skills & Qualifications:
- Prior experience in technical/help desk support, networking, or related field (minimum 1–2 years preferred)
- Working knowledge of networking concepts, basic system troubleshooting, and remote support tools
- Familiarity with alarm/dialer systems (e.g., CLSS, AlarmNet) a plus; willingness to learn required
- Strong phone-based communication and active listening skills
- Ability to explain technical concepts clearly to non-technical customers
- Strong problem-solving skills and ability to triage issues by urgency and complexity
- Ability to pass a background check and drug screening
- Relevant IT certifications a plus but not required
- Must obtain and maintain active registration with the North Carolina Alarm Systems Licensing Board as required for role duties
Work Environment:
- In-office, help desk-based role; no onsite dispatch or field travel required
- Extended periods of phone use and computer work
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role, in accordance with the Americans with Disabilities Act (ADA)
Additional Information:
DEPS is a registered E-Verify participant.
DEPS is an Equal Opportunity Employer and does not discriminate on the basis of disability or any other protected status.
Expected hours: 40.0 per week
Work Location: In person
See All 41 Technical Support Manager Jobs in North Carolina
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Find JobsTechnical Support Manager Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Technical Support Manager Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
- Telecommunications
- Technology & Software
What North Carolina Employers Look For
The qualifications that appear most often in technical support manager jobs across North Carolina.
- Bachelor's degree in information technology, computer science, or a related technical field
- Five or more years of technical support experience including team leadership responsibility
- Proven experience managing SLAs, escalation procedures, and support ticketing systems
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Zendesk
- ITIL Foundation certification or equivalent service management framework knowledge preferred
- Strong communication skills for cross-functional collaboration with engineering and product teams
Technical Support Manager Jobs in North Carolina: Frequently Asked Questions
How do you become a technical support manager in North Carolina?
Most technical support managers in North Carolina follow a path that begins with a bachelor's degree in information technology, computer science, or a related field, followed by several years in hands-on support or systems administration roles. North Carolina does not require a state-issued license for this position, but employers in the region consistently value ITIL certification and experience with enterprise ITSM tools. Many professionals move into management from senior analyst or team lead roles at the state's large technology and financial services employers.
How much do technical support managers make in North Carolina?
Technical support managers in North Carolina earn a median of about $172,860 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $108,280 for the lowest 10% to over $287,840 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in North Carolina?
Employers hiring technical support managers in North Carolina right now include Spectrum, Protective Industrial Products, and DNP Imagingcomm America Corporation, based on current listings on Migrate Mate as of October 2026. North Carolina's concentration of headquarters operations in Charlotte and Research Triangle Park means many of these roles sit within large corporate IT departments rather than smaller regional firms.
Which North Carolina cities have the most technical support manager jobs?
Charlotte, Raleigh, and Greensboro account for the largest share of technical support manager openings in North Carolina. Charlotte drives demand through its dense concentration of financial services and Fortune 500 corporate IT departments, while Raleigh and Durham benefit from Research Triangle Park's technology and life sciences employers, which require scaled support operations across distributed enterprise environments.
Are there remote technical support manager jobs in North Carolina?
Yes, and more than most fields. About 56% of technical support manager openings tied to North Carolina are remote or hybrid as of October 2026, reflecting how much of the role involves managing teams, platforms, and workflows through digital tools rather than physical presence. The parts of the role most commonly performed remotely are ticket queue oversight, vendor coordination, and reporting, while on-site expectations tend to apply when the manager supports hardware or data center environments.
How can I get hired as a technical support manager in North Carolina with little or no experience?
The most realistic entry path is moving into a team lead or senior analyst role at one of North Carolina's large technology employers before stepping into a full management title. Companies like Lenovo and Red Hat in the Research Triangle area regularly promote from within their support organizations. Earning an ITIL Foundation certification and demonstrating experience owning a support queue or onboarding new technicians significantly strengthens a candidate's profile for first-time manager roles in the state.
Where can I find and apply to technical support manager jobs in North Carolina?
You can find and apply to technical support manager jobs in North Carolina on Migrate Mate, which lists current openings across the state. Find roles that fit your experience and apply directly to the employers posting them.
See All 41 Technical Support Manager Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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