Technical Support Manager Jobs in Ohio
Technical Support Manager jobs in Ohio are in steady demand, concentrated in information technology services, manufacturing technology, healthcare systems, and financial services, with openings at every level from team lead through senior director. Columbus, Cleveland, and Cincinnati account for the majority of postings, where employers like Nationwide, KeyBank, and Procter and Gamble maintain large technology operations and consistently hire for this role. The most sought-after specialties are IT service desk management, enterprise software support, and SaaS platform support. Find a role that fits below and apply directly.
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Showing 5 of 31+ Technical Support Manager jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 31 Technical Support Manager Jobs in Ohio
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Find JobsTechnical Support Manager Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Technical Support Manager Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
What Ohio Employers Look For
The qualifications that appear most often in technical support manager jobs across Ohio.
- Bachelor's degree in information technology, computer science, or a closely related field
- Three or more years of experience leading technical support or help desk teams
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Zendesk
- ITIL Foundation certification or equivalent service management credential preferred
- Demonstrated ability to develop SLAs, KPIs, and escalation procedures for support operations
- Strong communication skills for coordinating across engineering, product, and business units
Technical Support Manager Jobs in Ohio: Frequently Asked Questions
How do you become a technical support manager in Ohio?
Most technical support managers in Ohio follow a path that starts with a bachelor's degree in information technology or a related field, combined with hands-on experience in a support analyst or team lead role. Ohio does not require a state-issued license for this position, but earning an ITIL Foundation certification significantly strengthens candidacy with larger Ohio employers. Many hiring managers at Ohio-based technology and manufacturing firms expect several years of progressive support experience before promoting or hiring into a management seat.
How much do technical support managers make in Ohio?
Technical support managers in Ohio earn a median of about $163,640 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $100,900 for the lowest 10% to over $233,510 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Ohio?
Employers hiring technical support managers in Ohio right now include LangChain, SJE, and STERIS, based on current listings on Migrate Mate as of August 2026. Ohio's concentration of insurance, financial services, and advanced manufacturing headquarters means demand is steady year-round, particularly in the Columbus and Cleveland metro areas.
Which Ohio cities have the most technical support manager jobs?
Cincinnati, Columbus, and Cleveland post the most technical support manager openings in Ohio. Columbus drives the largest share of listings because of its dense cluster of insurance carriers, fintech firms, and technology consultancies, while Cleveland and Cincinnati reflect demand from healthcare systems, manufacturing operations, and regional bank headquarters that each maintain substantial internal IT support functions.
Are there remote technical support manager jobs in Ohio?
Yes, and they are more common than in many management roles, since technical support oversight and escalation coordination translate well to distributed work. About 54% of technical support manager openings tied to Ohio are remote or hybrid as of August 2026, reflecting broader flexibility in technology-sector management. Roles tied to SaaS platforms or enterprise software vendors tend to offer the most remote-friendly arrangements, while positions embedded in manufacturing or healthcare operations typically require on-site presence.
How can I get hired as a technical support manager in Ohio with little or no experience?
The most realistic entry path is moving into a team lead or senior support analyst role first, then building toward management. Large Ohio employers like Nationwide, Cardinal Health, and Huntington Bancshares regularly hire for senior help desk and IT support specialist positions that carry informal team lead responsibilities and create a direct bridge to management. Earning an ITIL Foundation certification before applying gives candidates with limited formal management experience a concrete credential Ohio hiring managers recognize, and it signals readiness for process ownership.
Where can I find and apply to technical support manager jobs in Ohio?
You can find and apply to technical support manager jobs in Ohio on Migrate Mate, which lists current Ohio openings across Columbus, Cleveland, Cincinnati, and other markets throughout the state. Find roles that fit your background and apply directly to the positions that match.
See All 31 Technical Support Manager Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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