Technical Support Manager Jobs in Ohio
Technical Support Manager jobs in Ohio are in steady demand, concentrated in information technology services, manufacturing technology, healthcare systems, and financial services, with openings at every level from team lead through senior director. Columbus, Cleveland, and Cincinnati account for the majority of postings, where employers like Nationwide, KeyBank, and Procter and Gamble maintain large technology operations and consistently hire for this role. The most sought-after specialties are IT service desk management, enterprise software support, and SaaS platform support. Find a role that fits below and apply directly.
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Showing 5 of 51+ Technical Support Manager jobs
Position Title: Technical Support Coordinator
Department: Operations Support
Last Revised: 8/2026
Reports To: Plant Manager
Position Purpose
The Technical Support Coordinator is responsible for overseeing the day-to-day technical support process for customers, distributors, and internal teams. This role serves as the primary point of coordination for all support activities, ensuring customer issues are addressed promptly, assigned to the appropriate technical resources, documented accurately, and resolved efficiently.
The Technical Support Coordinator does not directly supervise technicians or engineers but is responsible for coordinating support efforts, managing support workflows, and ensuring consistent customer experience. The position works closely with technical staff, distributors, parts personnel, and customers to facilitate effective problem resolution and support continuous improvement initiatives.
Job Functions and Responsibilities
Customer Support Coordination
- Serve as the primary contact for incoming technical support requests.
- Assess customer issues and determine the appropriate support path.
- Route support requests to the appropriate technician, engineer, distributor, or department.
- Monitor open support cases to ensure timely follow-up and resolution.
- Maintain professional and effective communication with customers and distributors throughout the support process.
Support Process Ownership
- Determine whether support requests should be handled by company personnel, distributors, or other support resources.
- Evaluate support requests for warranty eligibility, billable service status, and distributor responsibilities.
- Coordinate support priorities and resource allocation to maximize response effectiveness.
- Ensure all support interactions are documented accurately and completely within company systems.
Documentation and Knowledge Management
- Develop and maintain troubleshooting guides, service procedures, and technical support documentation.
- Create customer-facing and distributor-facing "how-to" instructions for machine maintenance, repairs, and component replacement.
- Maintain a knowledge base of common service issues and solutions.
- Identify recurring support issues and recommend corrective actions.
Distributor Training and Development
- Develop training materials and programs for distributor service technicians.
- Coordinate and conduct technical training sessions as needed.
- Work with engineering and service personnel to ensure distributor training materials remain current and effective.
- Promote consistent support practices across the distributor network.
Parts and Service Administration
- Prepare quotations for spare parts and support-related services.
- Process spare parts orders and coordinate order fulfillment activities.
- Assist with warranty claims and service billing documentation.
- Ensure support-related records, quotes, and transactions are maintained accurately.
Continuous Improvement
- Track support metrics and identify opportunities to improve response times, documentation quality, and customer satisfaction.
- Recommend process improvements to enhance the effectiveness of the technical support function.
- Assist in developing support standards and best practices.
Education and Experience
- Associate or bachelor’s degree in technical, engineering, business, or equivalent industry experience.
- Experience in technical support, customer service, industrial equipment, manufacturing, service operations, or a related field.
- Strong organizational and coordination skills.
- Excellent written and verbal communication abilities.
- Ability to manage multiple priorities and follow issues through to resolution.
- Experience in creating technical documentation and training materials preferred.
- Understanding of industrial machinery, manufacturing equipment, or technical systems preferred. Proficiency with Microsoft Office and ERP/CRM systems preferred.
Supervisory Responsibilities
· None
Physical Requirements
- Alternating long periods of sitting, standing, walking, or talking
- Travel may be required
Tools and Technology
- Comfortable and efficient with office-related products (PC, email, calendar, virtual meeting software)
- Familiarity with ERP tools like quoting, processing orders, service calls
- Understanding of robots, industrial technology
Position Title: Technical Support Coordinator
Department: Operations Support
Last Revised: 8/2026
Reports To: Plant Manager
Position Purpose
The Technical Support Coordinator is responsible for overseeing the day-to-day technical support process for customers, distributors, and internal teams. This role serves as the primary point of coordination for all support activities, ensuring customer issues are addressed promptly, assigned to the appropriate technical resources, documented accurately, and resolved efficiently.
The Technical Support Coordinator does not directly supervise technicians or engineers but is responsible for coordinating support efforts, managing support workflows, and ensuring consistent customer experience. The position works closely with technical staff, distributors, parts personnel, and customers to facilitate effective problem resolution and support continuous improvement initiatives.
Job Functions and Responsibilities
Customer Support Coordination
- Serve as the primary contact for incoming technical support requests.
- Assess customer issues and determine the appropriate support path.
- Route support requests to the appropriate technician, engineer, distributor, or department.
- Monitor open support cases to ensure timely follow-up and resolution.
- Maintain professional and effective communication with customers and distributors throughout the support process.
Support Process Ownership
- Determine whether support requests should be handled by company personnel, distributors, or other support resources.
- Evaluate support requests for warranty eligibility, billable service status, and distributor responsibilities.
- Coordinate support priorities and resource allocation to maximize response effectiveness.
- Ensure all support interactions are documented accurately and completely within company systems.
Documentation and Knowledge Management
- Develop and maintain troubleshooting guides, service procedures, and technical support documentation.
- Create customer-facing and distributor-facing "how-to" instructions for machine maintenance, repairs, and component replacement.
- Maintain a knowledge base of common service issues and solutions.
- Identify recurring support issues and recommend corrective actions.
Distributor Training and Development
- Develop training materials and programs for distributor service technicians.
- Coordinate and conduct technical training sessions as needed.
- Work with engineering and service personnel to ensure distributor training materials remain current and effective.
- Promote consistent support practices across the distributor network.
Parts and Service Administration
- Prepare quotations for spare parts and support-related services.
- Process spare parts orders and coordinate order fulfillment activities.
- Assist with warranty claims and service billing documentation.
- Ensure support-related records, quotes, and transactions are maintained accurately.
Continuous Improvement
- Track support metrics and identify opportunities to improve response times, documentation quality, and customer satisfaction.
- Recommend process improvements to enhance the effectiveness of the technical support function.
- Assist in developing support standards and best practices.
Education and Experience
- Associate or bachelor’s degree in technical, engineering, business, or equivalent industry experience.
- Experience in technical support, customer service, industrial equipment, manufacturing, service operations, or a related field.
- Strong organizational and coordination skills.
- Excellent written and verbal communication abilities.
- Ability to manage multiple priorities and follow issues through to resolution.
- Experience in creating technical documentation and training materials preferred.
- Understanding of industrial machinery, manufacturing equipment, or technical systems preferred. Proficiency with Microsoft Office and ERP/CRM systems preferred.
Supervisory Responsibilities
· None
Physical Requirements
- Alternating long periods of sitting, standing, walking, or talking
- Travel may be required
Tools and Technology
- Comfortable and efficient with office-related products (PC, email, calendar, virtual meeting software)
- Familiarity with ERP tools like quoting, processing orders, service calls
- Understanding of robots, industrial technology
See All 51 Technical Support Manager Jobs in Ohio
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Find JobsTechnical Support Manager Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Technical Support Manager Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Automotive
- Manufacturing
What Ohio Employers Look For
The qualifications that appear most often in technical support manager jobs across Ohio.
- Bachelor's degree in information technology, computer science, or a closely related field
- Three or more years of experience leading technical support or help desk teams
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Zendesk
- ITIL Foundation certification or equivalent service management credential preferred
- Demonstrated ability to develop SLAs, KPIs, and escalation procedures for support operations
- Strong communication skills for coordinating across engineering, product, and business units
Technical Support Manager Jobs in Ohio: Frequently Asked Questions
How do you become a technical support manager in Ohio?
Most technical support managers in Ohio follow a path that starts with a bachelor's degree in information technology or a related field, combined with hands-on experience in a support analyst or team lead role. Ohio does not require a state-issued license for this position, but earning an ITIL Foundation certification significantly strengthens candidacy with larger Ohio employers. Many hiring managers at Ohio-based technology and manufacturing firms expect several years of progressive support experience before promoting or hiring into a management seat.
How much do technical support managers make in Ohio?
Technical support managers in Ohio earn a median of about $163,640 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $100,900 for the lowest 10% to over $233,510 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Ohio?
Employers hiring technical support managers in Ohio right now include Vertiv, 7-Eleven, and Spectrum, based on current listings on Migrate Mate as of October 2026. Ohio's concentration of insurance, financial services, and advanced manufacturing headquarters means demand is steady year-round, particularly in the Columbus and Cleveland metro areas.
Which Ohio cities have the most technical support manager jobs?
Cincinnati, Akron, and Columbus post the most technical support manager openings in Ohio. Columbus drives the largest share of listings because of its dense cluster of insurance carriers, fintech firms, and technology consultancies, while Cleveland and Cincinnati reflect demand from healthcare systems, manufacturing operations, and regional bank headquarters that each maintain substantial internal IT support functions.
Are there remote technical support manager jobs in Ohio?
Yes, and they are more common than in many management roles, since technical support oversight and escalation coordination translate well to distributed work. About 44% of technical support manager openings tied to Ohio are remote or hybrid as of October 2026, reflecting broader flexibility in technology-sector management. Roles tied to SaaS platforms or enterprise software vendors tend to offer the most remote-friendly arrangements, while positions embedded in manufacturing or healthcare operations typically require on-site presence.
How can I get hired as a technical support manager in Ohio with little or no experience?
The most realistic entry path is moving into a team lead or senior support analyst role first, then building toward management. Large Ohio employers like Nationwide, Cardinal Health, and Huntington Bancshares regularly hire for senior help desk and IT support specialist positions that carry informal team lead responsibilities and create a direct bridge to management. Earning an ITIL Foundation certification before applying gives candidates with limited formal management experience a concrete credential Ohio hiring managers recognize, and it signals readiness for process ownership.
Where can I find and apply to technical support manager jobs in Ohio?
You can find and apply to technical support manager jobs in Ohio on Migrate Mate, which lists current Ohio openings across Columbus, Cleveland, Cincinnati, and other markets throughout the state. Find roles that fit your background and apply directly to the positions that match.
See All 51 Technical Support Manager Jobs in Ohio
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