Technical Support Manager Jobs in Florida
Technical Support Manager jobs in Florida are in strong demand, with active hiring concentrated in technology services, healthcare IT, financial services, and defense contracting, covering everything from team leads stepping into management for the first time through senior directors overseeing multi-site operations. The heaviest hiring activity runs through Miami, Tampa, and Orlando, where established employers like Conduent, Syniverse Technologies, and Lockheed Martin maintain significant technical operations and support organizations. The most sought-after specialties in Florida right now are IT service desk management, enterprise software support, and cloud infrastructure support leadership. Find a role that fits below and apply directly.
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Showing 5 of 57+ Technical Support Manager jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 57 Technical Support Manager Jobs in Florida
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Find JobsTechnical Support Manager Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Technical Support Manager Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Consulting & Professional Services
- Insurance
- Electronics & Hardware
What Florida Employers Look For
The qualifications that appear most often in technical support manager jobs across Florida.
- Bachelor's degree in information technology, computer science, or a related technical field
- Three or more years managing technical support teams or a help desk environment
- Hands-on experience with ITSM platforms such as ServiceNow, Zendesk, or Jira Service Management
- Demonstrated ability to define and report on KPIs including SLA compliance and ticket resolution rates
- ITIL Foundation certification or equivalent service management framework knowledge
- Experience supporting enterprise clients in regulated industries such as healthcare, finance, or government contracting
Technical Support Manager Jobs in Florida: Frequently Asked Questions
How do you become a technical support manager in Florida?
Most technical support managers in Florida move into the role after several years in IT support, systems administration, or a related technical position. Florida does not require a state-issued license for this role. Employers typically look for a bachelor's degree in IT or computer science alongside certifications like ITIL Foundation or CompTIA A+. Gaining team lead or shift supervisor experience within a Florida-based IT department or managed service provider is the most common stepping stone.
How much do technical support managers make in Florida?
Technical support managers in Florida earn a median of about $168,470 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $100,390 for the lowest 10% to over $264,460 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Florida?
Employers hiring technical support managers in Florida right now include ServiceTitan, Willis Lease Finance Corporation, and School District of Palm Beach County, Florida, based on current listings on Migrate Mate as of August 2026. Florida's mix of large defense contractors, regional health systems, and financial technology firms means consistent openings across multiple industries throughout the year.
Which Florida cities have the most technical support manager jobs?
Miami, Tampa, and Jacksonville post the most technical support manager openings in Florida. Miami's concentration of financial services and multinational technology firms drives volume in South Florida, while Tampa's growth as a cybersecurity and financial technology hub and Orlando's deep base of hospitality technology and defense contractors sustain steady demand in Central Florida.
Are there remote technical support manager jobs in Florida?
Yes, and more than many management roles, since technical support managers often oversee distributed teams and work primarily through ticketing systems and video calls. About 43% of technical support manager openings tied to Florida are remote or hybrid as of August 2026, reflecting genuine flexibility across the sector. Fully remote postings are most common at managed service providers and SaaS companies, while on-site or hybrid arrangements are more typical at healthcare systems and defense contractors.
How can I get hired as a technical support manager in Florida with little or no experience?
The most realistic path is moving from a senior IT support analyst or team lead role into a first-time manager opening at a Florida-based managed service provider or regional hospital IT department. Large Florida employers like AdventHealth and Roper Technologies regularly promote from within, and many post internal leadership development programs for high-performing support staff. Earning an ITIL Foundation certification and completing a project management or leadership course at a Florida state college significantly strengthens a candidacy without prior management titles on your resume.
Where can I find and apply to technical support manager jobs in Florida?
You can find and apply to technical support manager jobs in Florida on Migrate Mate, which lists current Florida openings from employers actively hiring right now. Search the listings below, find roles that match your experience and the region of Florida you want to work in, and apply directly to the employers that fit.
See All 57 Technical Support Manager Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
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