Technical Support Manager Jobs in Florida
Technical Support Manager jobs in Florida are in strong demand, with active hiring concentrated in technology services, healthcare IT, financial services, and defense contracting, covering everything from team leads stepping into management for the first time through senior directors overseeing multi-site operations. The heaviest hiring activity runs through Miami, Tampa, and Orlando, where established employers like Conduent, Syniverse Technologies, and Lockheed Martin maintain significant technical operations and support organizations. The most sought-after specialties in Florida right now are IT service desk management, enterprise software support, and cloud infrastructure support leadership. Find a role that fits below and apply directly.
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INTRODUCTION
We are seeking an experienced Customer Support Analyst to support enterprise applications in a production environment. The selected candidate will serve as a primary point of contact for users, handling service desk tickets, troubleshooting technical issues, coordinating with technical teams and vendors, and supporting production releases and phased application deployments.
ROLE AND RESPONSIBILITIES
Key Responsibilities:
- Serve as the primary point of contact for production support requests.
- Receive, review, triage, prioritize, and assign service desk tickets.
- Communicate with technical and non-technical users to gather issue details and business impact.
- Perform Tier 1 and Tier 2 technical troubleshooting.
- Resolve routine issues using documented procedures and knowledge articles.
- Create and manage vendor support tickets for software defects.
- Coordinate with technical teams, business analysts, infrastructure teams, and vendors.
- Monitor tickets through resolution and ensure service-level expectations are met.
- Maintain accurate incident and technical documentation.
- Develop and update knowledge articles and standard operating procedures.
- Identify recurring issues and recommend process improvements.
- Support production releases, validation activities, and post-implementation activities.
- Prepare reports on support trends, recurring incidents, and production health.
- Perform high-volume ticket deduplication and queue management.
- Conduct technical root cause analysis for recurring incidents.
BASIC QUALIFICATIONS
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field, OR 4 years of equivalent experience.
- Experience supporting enterprise software applications.
- Experience in a Help Desk, Service Desk, or IT Support environment.
- Experience with ticket management systems such as ServiceNow, Azure DevOps, Jira, Remedy, or similar.
- Strong analytical and troubleshooting skills.
- Excellent verbal and written communication skills.
- Ability to work effectively with technical and non-technical users.
- Ability to prioritize multiple competing requests in a fast-paced production environment.
- Experience documenting business and technical issues clearly and concisely.
- Ability to successfully complete a Level II Background Check.
PREFERRED QUALIFICATIONS
- Knowledge of ITSM principles, incident management, problem management, and change management.
- Experience supporting large-scale, phased deployments of custom or greenfield enterprise solutions.
INTRODUCTION
We are seeking an experienced Customer Support Analyst to support enterprise applications in a production environment. The selected candidate will serve as a primary point of contact for users, handling service desk tickets, troubleshooting technical issues, coordinating with technical teams and vendors, and supporting production releases and phased application deployments.
ROLE AND RESPONSIBILITIES
Key Responsibilities:
- Serve as the primary point of contact for production support requests.
- Receive, review, triage, prioritize, and assign service desk tickets.
- Communicate with technical and non-technical users to gather issue details and business impact.
- Perform Tier 1 and Tier 2 technical troubleshooting.
- Resolve routine issues using documented procedures and knowledge articles.
- Create and manage vendor support tickets for software defects.
- Coordinate with technical teams, business analysts, infrastructure teams, and vendors.
- Monitor tickets through resolution and ensure service-level expectations are met.
- Maintain accurate incident and technical documentation.
- Develop and update knowledge articles and standard operating procedures.
- Identify recurring issues and recommend process improvements.
- Support production releases, validation activities, and post-implementation activities.
- Prepare reports on support trends, recurring incidents, and production health.
- Perform high-volume ticket deduplication and queue management.
- Conduct technical root cause analysis for recurring incidents.
BASIC QUALIFICATIONS
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field, OR 4 years of equivalent experience.
- Experience supporting enterprise software applications.
- Experience in a Help Desk, Service Desk, or IT Support environment.
- Experience with ticket management systems such as ServiceNow, Azure DevOps, Jira, Remedy, or similar.
- Strong analytical and troubleshooting skills.
- Excellent verbal and written communication skills.
- Ability to work effectively with technical and non-technical users.
- Ability to prioritize multiple competing requests in a fast-paced production environment.
- Experience documenting business and technical issues clearly and concisely.
- Ability to successfully complete a Level II Background Check.
PREFERRED QUALIFICATIONS
- Knowledge of ITSM principles, incident management, problem management, and change management.
- Experience supporting large-scale, phased deployments of custom or greenfield enterprise solutions.
See All 67 Technical Support Manager Jobs in Florida
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Find JobsTechnical Support Manager Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Technical Support Manager Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Healthcare & Medical Services
What Florida Employers Look For
The qualifications that appear most often in technical support manager jobs across Florida.
- Bachelor's degree in information technology, computer science, or a related technical field
- Three or more years managing technical support teams or a help desk environment
- Hands-on experience with ITSM platforms such as ServiceNow, Zendesk, or Jira Service Management
- Demonstrated ability to define and report on KPIs including SLA compliance and ticket resolution rates
- ITIL Foundation certification or equivalent service management framework knowledge
- Experience supporting enterprise clients in regulated industries such as healthcare, finance, or government contracting
Technical Support Manager Jobs in Florida: Frequently Asked Questions
How do you become a technical support manager in Florida?
Most technical support managers in Florida move into the role after several years in IT support, systems administration, or a related technical position. Florida does not require a state-issued license for this role. Employers typically look for a bachelor's degree in IT or computer science alongside certifications like ITIL Foundation or CompTIA A+. Gaining team lead or shift supervisor experience within a Florida-based IT department or managed service provider is the most common stepping stone.
How much do technical support managers make in Florida?
Technical support managers in Florida earn a median of about $168,470 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $100,390 for the lowest 10% to over $264,460 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Florida?
Employers hiring technical support managers in Florida right now include Carrier Enterprise, Eola Technology Partners, and Reliance Test & Technology, based on current listings on Migrate Mate as of October 2026. Florida's mix of large defense contractors, regional health systems, and financial technology firms means consistent openings across multiple industries throughout the year.
Which Florida cities have the most technical support manager jobs?
Miami, Orlando, and Tampa post the most technical support manager openings in Florida. Miami's concentration of financial services and multinational technology firms drives volume in South Florida, while Tampa's growth as a cybersecurity and financial technology hub and Orlando's deep base of hospitality technology and defense contractors sustain steady demand in Central Florida.
Are there remote technical support manager jobs in Florida?
Yes, and more than many management roles, since technical support managers often oversee distributed teams and work primarily through ticketing systems and video calls. About 39% of technical support manager openings tied to Florida are remote or hybrid as of October 2026, reflecting genuine flexibility across the sector. Fully remote postings are most common at managed service providers and SaaS companies, while on-site or hybrid arrangements are more typical at healthcare systems and defense contractors.
How can I get hired as a technical support manager in Florida with little or no experience?
The most realistic path is moving from a senior IT support analyst or team lead role into a first-time manager opening at a Florida-based managed service provider or regional hospital IT department. Large Florida employers like AdventHealth and Roper Technologies regularly promote from within, and many post internal leadership development programs for high-performing support staff. Earning an ITIL Foundation certification and completing a project management or leadership course at a Florida state college significantly strengthens a candidacy without prior management titles on your resume.
Where can I find and apply to technical support manager jobs in Florida?
You can find and apply to technical support manager jobs in Florida on Migrate Mate, which lists current Florida openings from employers actively hiring right now. Search the listings below, find roles that match your experience and the region of Florida you want to work in, and apply directly to the employers that fit.
See All 67 Technical Support Manager Jobs in Florida
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