INTRODUCTION

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

JOB PURPOSE & SCOPE

Performs complex reviews of high-risk activity leveraging internal and external data sources to detect and mitigate fraud loss for stakeholders.

ESSENTIAL JOB FUNCTIONS:

• Performs proactive fraud reviews derived from various alert and non-alert based sources to minimize fraud impacts.
• Responds to fraud incidents as described within the Bank’s Fraud Risk Management Program.
• Researches and forms initial determinations for moderately complex situations to mitigate potential losses to the Bank and stakeholders while providing detailed documentation.
• Analyzes and investigates unusual activity and transactional patterns through account surveillance, review of client background information, monetary transactions, and branch escalations while responding quickly to high-risk incidents.
• Utilizes various systems to accurately document fraud attempts, trends, and loss events.
• Conducts due diligence research within various third party and internal databases to make fraud determinations.
• Reviews various reporting and provides approvals and guidance to front-line employees.
• Engages management on fraud-related incidents and emerging trends and makes recommendations for process improvement.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of banking laws and regulations.
• Ability to communicate effectively and efficiently both verbally and in writing with all levels of management and staff.
• Ability to handle moderately complex situations requiring analysis or research while using independent judgement.
• Ability to work under general supervision.
• Ability to exercise discretion and sound judgment in decision making and maintain confidentiality.
• Ability to demonstrate initiative to accomplish work objectives.
• Ability to apply logic, interpret documents, and demonstrate ability to comply with procedures.
• Ability to work effectively in a fast paced and team environment.
• Ability to multi-task with excellent organizational skills.
• Ability to read and analyze data for suspicious behavior.
• Ability to maintain attention to detail.
• Ability to demonstrate effective time management skills and meet deadlines in a timely manner.
• Ability to work effectively and demonstrate flexibility in a continually changing environment.
• Ability to work extended hours.
• Skill in using a computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

BASIC QUALIFICATIONS:

• Bachelor’s degree or commensurate work experience, required.
• One (1) or more years of work experience in fraud detection and/or Bank Secrecy Act reporting, required.
• One (1) or more years of prior financial institution work experience required.

JOB EXPECTATIONS:

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

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EEO STATEMENT:

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.