Technical Support Manager Jobs in Wisconsin
Technical Support Manager jobs in Wisconsin are concentrated in the manufacturing technology, healthcare IT, and financial services sectors, with strong demand across the state for managers who can lead helpdesk and systems support teams at the mid to senior level. Milwaukee, Madison, and Green Bay are the primary hiring metros, home to established employers like Northwestern Mutual, Epic Systems, and Oshkosh Corporation that maintain substantial technical support operations. The most in-demand specialties include enterprise IT support management, SaaS platform support leadership, and industrial systems helpdesk oversight. Find a role that fits below and apply directly.
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Showing 4 of 37+ Technical Support Manager jobs
About us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What you will do
Johnson Controls is seeking a Technical Product Support Specialist to join the Technical Services team supporting the Foam/Foam Hardware Business Unit. In this role, you will provide responsive technical support, accurate documentation, and practical field guidance that help internal teams, distributors, customers, and end users get the information they need.
This position serves as a subject matter resource for foam and foam hardware products. You will work across Technical Services, Field Sales, Engineering, Manufacturing, Customer Service, and Quality Services to answer technical questions, support product application, prepare and review documentation, and help drive reliable outcomes in the field and in the office.
How you will do it
Prepare Bills of Materials for domestic and international distributors.
Respond to technical questions from distribution, field sales, customers, and end users with clear, timely, and professional guidance.
Consult with engineers, architects, and other technical professionals on product application and system-related matters.
Travel to customer sites to support on-site hazard analysis when required.
Represent Technical Services on technical committees and project teams.
Support Quality Services with warranty claims and technical investigations.
Monitor applicable industry codes and standards, including NFPA, and help guide product compliance discussions.
Review technical literature, manufacturing drawings, and engineering documents for accuracy before release to the field.
Develop, review, and coordinate technical documentation that supports field sales, custom products, and standard products.
Assist with training for Technical Service and Training teams and support customer visits, including factory tours, as needed.
Work with Field Sales, Manufacturing, Engineering, and Customer Service to resolve order issues and product application questions.
Provide technical direction to engineers, drafters, or technicians on specific assignments and contribute to team efforts as needed.
You will own your work with accountability, safety, and integrity by validating technical information carefully and standing behind the guidance you provide.
You will stay close to the work by partnering with field teams, customers, and distributors to remove obstacles and deliver practical solutions quickly.
You will improve every day by bringing candor to technical questions, learning from issues, and using problem-solving to strengthen products and processes.
You will win as one team by collaborating across Technical Services, Engineering, Manufacturing, Sales, Customer Service, and Quality Services.
Use sound technical judgment when preparing BOMs, reviewing drawings, and checking documentation before release.
Keep communication clear, concise, and customer-focused when supporting a range of technical requests.
Stay current on product updates, industry codes, and standards so your guidance remains accurate and dependable.
Bachelor degree in Technology or Engineering or similar background through education or related experience.
0 - 5 years applicable experience
National Institute for Certification in Engineering Technologies (NICET) Level III in Special Hazard Systems or equivalent industry certification a plus
Proficient in Microsoft Office applications
HIRING SALARY RANGE: $72,000- 105,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
About us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What you will do
Johnson Controls is seeking a Technical Product Support Specialist to join the Technical Services team supporting the Foam/Foam Hardware Business Unit. In this role, you will provide responsive technical support, accurate documentation, and practical field guidance that help internal teams, distributors, customers, and end users get the information they need.
This position serves as a subject matter resource for foam and foam hardware products. You will work across Technical Services, Field Sales, Engineering, Manufacturing, Customer Service, and Quality Services to answer technical questions, support product application, prepare and review documentation, and help drive reliable outcomes in the field and in the office.
How you will do it
Prepare Bills of Materials for domestic and international distributors.
Respond to technical questions from distribution, field sales, customers, and end users with clear, timely, and professional guidance.
Consult with engineers, architects, and other technical professionals on product application and system-related matters.
Travel to customer sites to support on-site hazard analysis when required.
Represent Technical Services on technical committees and project teams.
Support Quality Services with warranty claims and technical investigations.
Monitor applicable industry codes and standards, including NFPA, and help guide product compliance discussions.
Review technical literature, manufacturing drawings, and engineering documents for accuracy before release to the field.
Develop, review, and coordinate technical documentation that supports field sales, custom products, and standard products.
Assist with training for Technical Service and Training teams and support customer visits, including factory tours, as needed.
Work with Field Sales, Manufacturing, Engineering, and Customer Service to resolve order issues and product application questions.
Provide technical direction to engineers, drafters, or technicians on specific assignments and contribute to team efforts as needed.
You will own your work with accountability, safety, and integrity by validating technical information carefully and standing behind the guidance you provide.
You will stay close to the work by partnering with field teams, customers, and distributors to remove obstacles and deliver practical solutions quickly.
You will improve every day by bringing candor to technical questions, learning from issues, and using problem-solving to strengthen products and processes.
You will win as one team by collaborating across Technical Services, Engineering, Manufacturing, Sales, Customer Service, and Quality Services.
Use sound technical judgment when preparing BOMs, reviewing drawings, and checking documentation before release.
Keep communication clear, concise, and customer-focused when supporting a range of technical requests.
Stay current on product updates, industry codes, and standards so your guidance remains accurate and dependable.
Bachelor degree in Technology or Engineering or similar background through education or related experience.
0 - 5 years applicable experience
National Institute for Certification in Engineering Technologies (NICET) Level III in Special Hazard Systems or equivalent industry certification a plus
Proficient in Microsoft Office applications
HIRING SALARY RANGE: $72,000- 105,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
See All 37 Technical Support Manager Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
Find JobsTechnical Support Manager Jobs by City in Wisconsin
Where Wisconsin roles are concentrated, by current openings.
Technical Support Manager Job Market in Wisconsin
A snapshot from current Wisconsin openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Banking & Financial Services
What Wisconsin Employers Look For
The qualifications that appear most often in technical support manager jobs across Wisconsin.
- Bachelor's degree in information technology, computer science, or a related technical field
- Five or more years of technical support experience including at least two in a supervisory role
- Demonstrated experience managing helpdesk or IT service desk teams using ticketing systems such as ServiceNow or Jira
- CompTIA, ITIL Foundation, or equivalent service management certification preferred by most Wisconsin employers
- Strong familiarity with enterprise hardware, networking fundamentals, and cloud-based support environments
- Excellent written and verbal communication skills for cross-departmental escalation and vendor coordination
Technical Support Manager Jobs in Wisconsin: Frequently Asked Questions
How do you become a technical support manager in Wisconsin?
There is no state-issued license required to work as a technical support manager in Wisconsin. The standard path begins with a bachelor's degree in information technology or a related field, followed by several years in technical support roles before moving into team leadership. Wisconsin employers, particularly in manufacturing and healthcare IT, value candidates who have earned certifications such as ITIL Foundation or CompTIA A+, and who have hands-on experience managing support queues and mentoring technicians.
How much do technical support managers make in Wisconsin?
Technical support managers in Wisconsin earn a median of about $160,140 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $99,260 for the lowest 10% to over $230,980 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Wisconsin?
Employers hiring technical support managers in Wisconsin right now include Symrise, Fox Valley Elevator, and Johnson Health Tech, based on current listings on Migrate Mate as of October 2026. Wisconsin's concentration of insurance, healthcare software, and advanced manufacturing companies means openings frequently appear at firms with large internal IT operations and dedicated customer-facing support divisions.
Which Wisconsin cities have the most technical support manager jobs?
Appleton, Milwaukee, and Madison have the most technical support manager openings in Wisconsin. Milwaukee drives volume through its dense concentration of financial services, healthcare systems, and corporate headquarters, while Madison's hiring reflects the growth of Epic Systems and other health IT firms, and Green Bay's openings are largely tied to manufacturing and logistics technology operations in the Fox Valley corridor.
Are there remote technical support manager jobs in Wisconsin?
Yes, and more than many management roles, since technical support manager work is largely desk-based and team oversight can often happen through digital tools. About 29% of technical support manager openings tied to Wisconsin are remote or hybrid as of October 2026, reflecting broad employer flexibility in this field. The portions of the role most likely to stay fully remote are policy development, ticket queue oversight, and vendor management, while on-site presence is more common when managing hardware support teams.
How can I get hired as a technical support manager in Wisconsin with little or no experience?
The most realistic entry path is moving into a lead technician or tier-two support specialist role at a larger Wisconsin employer and building supervisory experience from there. Companies like Epic Systems in Madison and large Milwaukee-area healthcare networks regularly hire IT support coordinators and team leads as stepping stones to management. Earning an ITIL Foundation certification and completing a Wisconsin Technical College System program in IT support or network administration gives candidates a practical edge when applying for first-time leadership roles.
Where can I find and apply to technical support manager jobs in Wisconsin?
You can find and apply to technical support manager jobs in Wisconsin on Migrate Mate, which lists current Wisconsin openings across Milwaukee, Madison, Green Bay, and other parts of the state. Find the roles that fit your experience and apply directly to the employers posting them.
See All 37 Technical Support Manager Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
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