Technical Support Manager Jobs in Wisconsin
Technical Support Manager jobs in Wisconsin are concentrated in the manufacturing technology, healthcare IT, and financial services sectors, with strong demand across the state for managers who can lead helpdesk and systems support teams at the mid to senior level. Milwaukee, Madison, and Green Bay are the primary hiring metros, home to established employers like Northwestern Mutual, Epic Systems, and Oshkosh Corporation that maintain substantial technical support operations. The most in-demand specialties include enterprise IT support management, SaaS platform support leadership, and industrial systems helpdesk oversight. Find a role that fits below and apply directly.
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Showing 5 of 22+ Technical Support Manager jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 22 Technical Support Manager Jobs in Wisconsin
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Find JobsTechnical Support Manager Jobs by City in Wisconsin
Where Wisconsin roles are concentrated, by current openings.
Technical Support Manager Job Market in Wisconsin
A snapshot from current Wisconsin openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
- Energy
- Distribution & Wholesale
What Wisconsin Employers Look For
The qualifications that appear most often in technical support manager jobs across Wisconsin.
- Bachelor's degree in information technology, computer science, or a related technical field
- Five or more years of technical support experience including at least two in a supervisory role
- Demonstrated experience managing helpdesk or IT service desk teams using ticketing systems such as ServiceNow or Jira
- CompTIA, ITIL Foundation, or equivalent service management certification preferred by most Wisconsin employers
- Strong familiarity with enterprise hardware, networking fundamentals, and cloud-based support environments
- Excellent written and verbal communication skills for cross-departmental escalation and vendor coordination
Technical Support Manager Jobs in Wisconsin: Frequently Asked Questions
How do you become a technical support manager in Wisconsin?
There is no state-issued license required to work as a technical support manager in Wisconsin. The standard path begins with a bachelor's degree in information technology or a related field, followed by several years in technical support roles before moving into team leadership. Wisconsin employers, particularly in manufacturing and healthcare IT, value candidates who have earned certifications such as ITIL Foundation or CompTIA A+, and who have hands-on experience managing support queues and mentoring technicians.
How much do technical support managers make in Wisconsin?
Technical support managers in Wisconsin earn a median of about $160,140 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $99,260 for the lowest 10% to over $230,980 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Wisconsin?
Employers hiring technical support managers in Wisconsin right now include Generac Power Systems, Johnson Health Tech, and ABB, based on current listings on Migrate Mate as of August 2026. Wisconsin's concentration of insurance, healthcare software, and advanced manufacturing companies means openings frequently appear at firms with large internal IT operations and dedicated customer-facing support divisions.
Which Wisconsin cities have the most technical support manager jobs?
Sussex, Wisconsin, and Madison have the most technical support manager openings in Wisconsin. Milwaukee drives volume through its dense concentration of financial services, healthcare systems, and corporate headquarters, while Madison's hiring reflects the growth of Epic Systems and other health IT firms, and Green Bay's openings are largely tied to manufacturing and logistics technology operations in the Fox Valley corridor.
Are there remote technical support manager jobs in Wisconsin?
Yes, and more than many management roles, since technical support manager work is largely desk-based and team oversight can often happen through digital tools. About 56% of technical support manager openings tied to Wisconsin are remote or hybrid as of August 2026, reflecting broad employer flexibility in this field. The portions of the role most likely to stay fully remote are policy development, ticket queue oversight, and vendor management, while on-site presence is more common when managing hardware support teams.
How can I get hired as a technical support manager in Wisconsin with little or no experience?
The most realistic entry path is moving into a lead technician or tier-two support specialist role at a larger Wisconsin employer and building supervisory experience from there. Companies like Epic Systems in Madison and large Milwaukee-area healthcare networks regularly hire IT support coordinators and team leads as stepping stones to management. Earning an ITIL Foundation certification and completing a Wisconsin Technical College System program in IT support or network administration gives candidates a practical edge when applying for first-time leadership roles.
Where can I find and apply to technical support manager jobs in Wisconsin?
You can find and apply to technical support manager jobs in Wisconsin on Migrate Mate, which lists current Wisconsin openings across Milwaukee, Madison, Green Bay, and other parts of the state. Find the roles that fit your experience and apply directly to the employers posting them.
See All 22 Technical Support Manager Jobs in Wisconsin
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