Technical Support Manager Jobs in Georgia
Technical Support Manager jobs in Georgia are in strong demand, concentrated in enterprise technology, fintech, healthcare IT, and managed services sectors, with openings at every level from team lead through senior director. Atlanta anchors the majority of hiring, alongside Alpharetta and Savannah, where companies like NCR Voyix, Fiserv, and Delta Air Lines maintain substantial technical operations. The most in-demand specialties include cloud infrastructure support, SaaS platform management, and IT helpdesk operations leadership. Find a role that fits below and apply directly.
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Showing 4 of 33+ Technical Support Manager jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 33 Technical Support Manager Jobs in Georgia
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Find JobsTechnical Support Manager Jobs by City in Georgia
Where Georgia roles are concentrated, by current openings.
Technical Support Manager Job Market in Georgia
A snapshot from current Georgia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
- Cybersecurity
- Manufacturing
- Staffing & Recruiting
What Georgia Employers Look For
The qualifications that appear most often in technical support manager jobs across Georgia.
- Bachelor's degree in information technology, computer science, or a related technical field
- Three or more years of experience leading technical support or IT helpdesk teams
- Proficiency with ITSM platforms such as ServiceNow, Zendesk, or Jira Service Management
- ITIL Foundation certification or equivalent IT service management credential preferred
- Demonstrated ability to define SLAs, KPIs, and escalation workflows for support teams
- Experience supporting enterprise SaaS, cloud, or fintech environments in a Georgia market
Technical Support Manager Jobs in Georgia: Frequently Asked Questions
How do you become a technical support manager in Georgia?
Most technical support managers in Georgia follow a path from hands-on IT support roles into team lead positions before moving into management. Georgia does not require a state-issued license for this role. Employers typically expect a bachelor's degree in information technology or computer science, several years of front-line technical support experience, and a credential such as ITIL Foundation or CompTIA Network+. Building experience with enterprise ITSM tools widely used by Atlanta-area employers accelerates advancement.
How much do technical support managers make in Georgia?
Technical support managers in Georgia earn a median of about $173,940 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $119,110 for the lowest 10% to over $279,640 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Georgia?
Employers hiring technical support managers in Georgia right now include Infor, UCB, and Hays, based on current listings on Migrate Mate as of August 2026. Georgia's concentration of fintech headquarters, managed service providers, and large healthcare systems means consistent openings across both enterprise and mid-market organizations throughout the Atlanta metro and its northern suburbs.
Which Georgia cities have the most technical support manager jobs?
Atlanta, Alpharetta, and Duluth have the most technical support manager openings in Georgia. Atlanta drives the bulk of demand as the state's primary corporate and technology hub, while Alpharetta's dense corridor of fintech and SaaS companies generates strong suburban hiring, and Savannah's growing logistics and port-tech sector supports openings outside the metro.
Are there remote technical support manager jobs in Georgia?
Yes, and they're more common than in many management roles. About 58% of technical support manager openings tied to Georgia are remote or hybrid as of August 2026, reflecting the desk-based and system-driven nature of the work. Fully remote positions tend to concentrate in SaaS and managed services companies, while roles requiring on-site team oversight at data centers or corporate campuses remain largely in-person.
How can I get hired as a technical support manager in Georgia with little or no experience?
The most realistic entry path is moving up from a senior technical support specialist or IT team lead role at a Georgia employer. Large Atlanta-area technology companies and managed service providers regularly hire associate support leads and promote from within. Earning an ITIL Foundation certification and gaining experience with ServiceNow or similar ITSM platforms used across Georgia's fintech and healthcare IT sectors signals readiness for management. Lateral moves from QA lead or systems administrator roles are also a recognized route into support management in this market.
Where can I find and apply to technical support manager jobs in Georgia?
You can find and apply to technical support manager jobs in Georgia on Migrate Mate, which lists current Georgia openings across Atlanta, Alpharetta, Savannah, and beyond. Find the roles that fit your experience and apply directly to the employers posting them.
See All 33 Technical Support Manager Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
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