Technical Support Manager Jobs in Georgia

LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 20 Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.

Summary of Position:

We are seeking a talented individual to join our Technical Support/Customer Support team. This position will provide technical training to our sales team and customers in regards to our product lines and services and performs physical and administrative tasks involving warehousing, shipping, receiving, installation, order fulfillment of products, supplies and equipment. The ideal candidate is well organized, customer-focused, self-starter, and has great multi-tasking abilities.

Key Responsibilities:

• Maintain an in-depth knowledge of our complete line of products and services.
• Embrace and learn the Video Surveillance / CCTV technologies and their applications.
• Provide product demo and technical training to the sales team and customers.
• Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and

peripherals.

• Build and test PC-based DVR systems to customer's specifications.
• Provide prompt and effective customer service and technical support.
• Service customers in an effective and efficient manner; Partner with internal teams in a

proactively.

• Keep warehouse neat, clean and a safe working environment.
• Organize product, bin, lot, packaging supply, and equipment locations
• Unpack and check goods received against purchase orders/invoices and update product inventory locations in the system.
• Accurately pick products based on part numbers and quantities on pick list and pack shipments with care and efficiency in mind.
• Process customer returns according to company RMA policy.
• Install hard drives, update firmware, and test DVR and NVR systems to customer's specifications.
• Other duties as assigned.

Job Requirements:

Education/Experience:

• 1+ Years of Professional Experience in technical support or related areas
• Experience in security system industry is highly desired
• A bachelors degree in Computer Science, Physics, IT / Network, Engineering or related technical

field, or equivalent industry experience is required, Master degree is preferred

• Bilingual Korena a plus
• Fresh graduates will also be considered

Skills:

• Ability to communicate clearly, concisely and professionally in written responses to emails and

oral responses to calls

• Ability to maintain confidential business information
• Ability to respond to customers in a timely and effective manner
• Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
• Ability to work independently with minimum supervision
• Ability to work under pressure
• Strong troubleshooting, problem-solving and team player mindset is a plus
• Proactive and enthusiastic to excel

Special Physical and/or Mental Requirements:

• Domestic and/or International Travel may be required (up to 25%)
• Willing and able to work additional hours when needed
• Bend, lift, open and move product and related office items varying in weight from 1 to 30lbs,

depending on need

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• What is your salary expectation?

Experience:

• Tech support: 1 year (Preferred)

Work Location: In person