Technical Support Manager Jobs in Texas
Technical Support Manager jobs in Texas are consistently in demand, with strong hiring concentrated in enterprise technology, telecommunications, energy sector IT, and managed services, with openings ranging from team lead roles through senior director-level positions. Austin, Dallas, and Houston are the primary hiring centers, home to anchor employers like Dell Technologies, AT&T, and Hewlett Packard Enterprise, all of which maintain large technical support operations across the state. The most sought-after specialties include cloud infrastructure support, enterprise software implementation, and IT service management leadership. Find a role that fits below and apply directly.
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Showing 5 of 111+ Technical Support Manager jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 111+ Technical Support Manager Jobs in Texas
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Find JobsTechnical Support Manager Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Technical Support Manager Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Staffing & Recruiting
- Energy
- Agriculture & Farming
- Electronics & Hardware
What Texas Employers Look For
The qualifications that appear most often in technical support manager jobs across Texas.
- Bachelor's degree in information technology, computer science, or a related technical field required
- Five or more years of technical support experience including at least two in a supervisory role
- Proficiency with ITSM platforms such as ServiceNow, Zendesk, or Jira Service Management
- ITIL Foundation certification or equivalent IT service management credential strongly preferred
- Demonstrated ability to manage SLA compliance and escalation workflows in high-volume environments
- Experience supporting enterprise clients in technology, energy, or telecommunications verticals in Texas
Technical Support Manager Jobs in Texas: Frequently Asked Questions
How do you become a technical support manager in Texas?
There is no state-issued license required to work as a technical support manager in Texas, so the path runs through experience and credentials. Most employers expect a bachelor's degree in information technology or a related field, several years of hands-on technical support work, and a recognized certification such as ITIL Foundation or CompTIA A+. Texas's large technology and energy sectors reward candidates who can show team leadership experience alongside technical depth.
How much do technical support managers make in Texas?
Technical support managers in Texas earn a median of about $171,530 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $106,390 for the lowest 10% to over $277,160 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Texas?
Employers hiring technical support managers in Texas right now include Motorola Solutions, Palo Alto Networks, and Jack Henry & Associates, based on current listings on Migrate Mate as of August 2026. Texas's concentration of Fortune 500 headquarters, major telecom providers, and energy technology firms means demand for experienced support leadership stays consistent throughout the year.
Which Texas cities have the most technical support manager jobs?
Dallas, Houston, and Plano have the most technical support manager openings in Texas. Dallas and Austin lead because of their dense clusters of enterprise technology companies, corporate headquarters, and managed service providers, while Houston's openings are driven heavily by the energy sector's large-scale IT operations and oilfield technology vendors.
Are there remote technical support manager jobs in Texas?
Yes, and more than most fields, since technical support management centers on communication, ticketing systems, and team coordination rather than physical presence. About 48% of technical support manager openings tied to Texas are remote or hybrid as of August 2026, reflecting how broadly the role has shifted toward distributed team leadership. Fully remote positions tend to concentrate in enterprise software and cloud support rather than hardware-focused or on-site managed services roles.
How can I get hired as a technical support manager in Texas with little or no experience?
The most realistic entry path is moving into a team lead or senior technician role first, then stepping into management. Large Texas employers like Dell Technologies, NTT Data, and DXC Technology run internal development programs that promote experienced support staff into supervisory tracks. Starting as a help desk analyst or systems administrator at a mid-size Texas managed service provider builds the hands-on background hiring managers want, and earning an ITIL Foundation certification signals readiness for a leadership role before you have the title.
Where can I find and apply to technical support manager jobs in Texas?
You can find and apply to technical support manager jobs in Texas on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that fit your experience and location, and apply directly to each position.
See All 111+ Technical Support Manager Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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