Technical Support Manager Jobs in Texas
Technical Support Manager jobs in Texas are consistently in demand, with strong hiring concentrated in enterprise technology, telecommunications, energy sector IT, and managed services, with openings ranging from team lead roles through senior director-level positions. Austin, Dallas, and Houston are the primary hiring centers, home to anchor employers like Dell Technologies, AT&T, and Hewlett Packard Enterprise, all of which maintain large technical support operations across the state. The most sought-after specialties include cloud infrastructure support, enterprise software implementation, and IT service management leadership. Find a role that fits below and apply directly.
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Showing 5 of 123+ Technical Support Manager jobs
POSITION OVERVIEW
Technical Support is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking and problem-solving skills.
ESSENTIAL JOB FUNCTIONS
- Maintain an in-depth knowledge of our complete line of products and services.
- Embrace and learn the Video Surveillance / CCTV technologies and their applications.
- Provide product demo and technical training to the sales team and customers.
- Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
- Build and test PC-based DVR systems to customer's specifications.
- Provide prompt and effective customer service and technical support.
- Service customers in an effective and efficient manner; Partner with internal teams proactively.
- Perform other duties as assigned.
ESSENTIAL REQUIREMENTS
- Ability to communicate clearly, concisely and professionally in written responses to emails and oral responses to calls.
- Ability to maintain confidential business information.
- Ability to respond to customers in a timely and effective manner.
- Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook).
- Ability to work independently with minimum supervision.
- Ability to work under pressure.
- Strong troubleshooting, problem-solving and team player mindset is a plus.
- Proactive and enthusiastic to excel.
OTHER REQUIREMENT
- Domestic and/or International Travel may be required (up to 25%).
- Willing and able to work additional hours when needed.
- Bend, lift, open and move product and related office items varying in weight up to 30lbs.
Education
- 1+ Years of Professional Experience in technical support or related areas.
- Experience in security system industry is highly desired.
- A bachelor's degree in Computer Science, Physics, IT / Network, Engineering or related technical field, or equivalent industry experience is required; Master degree is preferred.
- Fresh graduates will also be considered.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What's your salary expectation?
Ability to Relocate:
- Houston, TX 77063: Relocate before starting work (Required)
Work Location: In person
POSITION OVERVIEW
Technical Support is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking and problem-solving skills.
ESSENTIAL JOB FUNCTIONS
- Maintain an in-depth knowledge of our complete line of products and services.
- Embrace and learn the Video Surveillance / CCTV technologies and their applications.
- Provide product demo and technical training to the sales team and customers.
- Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
- Build and test PC-based DVR systems to customer's specifications.
- Provide prompt and effective customer service and technical support.
- Service customers in an effective and efficient manner; Partner with internal teams proactively.
- Perform other duties as assigned.
ESSENTIAL REQUIREMENTS
- Ability to communicate clearly, concisely and professionally in written responses to emails and oral responses to calls.
- Ability to maintain confidential business information.
- Ability to respond to customers in a timely and effective manner.
- Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook).
- Ability to work independently with minimum supervision.
- Ability to work under pressure.
- Strong troubleshooting, problem-solving and team player mindset is a plus.
- Proactive and enthusiastic to excel.
OTHER REQUIREMENT
- Domestic and/or International Travel may be required (up to 25%).
- Willing and able to work additional hours when needed.
- Bend, lift, open and move product and related office items varying in weight up to 30lbs.
Education
- 1+ Years of Professional Experience in technical support or related areas.
- Experience in security system industry is highly desired.
- A bachelor's degree in Computer Science, Physics, IT / Network, Engineering or related technical field, or equivalent industry experience is required; Master degree is preferred.
- Fresh graduates will also be considered.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What's your salary expectation?
Ability to Relocate:
- Houston, TX 77063: Relocate before starting work (Required)
Work Location: In person
See All 123+ Technical Support Manager Jobs in Texas
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Find JobsTechnical Support Manager Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Technical Support Manager Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Staffing & Recruiting
- Energy
- Electronics & Hardware
- Automotive
What Texas Employers Look For
The qualifications that appear most often in technical support manager jobs across Texas.
- Bachelor's degree in information technology, computer science, or a related technical field required
- Five or more years of technical support experience including at least two in a supervisory role
- Proficiency with ITSM platforms such as ServiceNow, Zendesk, or Jira Service Management
- ITIL Foundation certification or equivalent IT service management credential strongly preferred
- Demonstrated ability to manage SLA compliance and escalation workflows in high-volume environments
- Experience supporting enterprise clients in technology, energy, or telecommunications verticals in Texas
Technical Support Manager Jobs in Texas: Frequently Asked Questions
How do you become a technical support manager in Texas?
There is no state-issued license required to work as a technical support manager in Texas, so the path runs through experience and credentials. Most employers expect a bachelor's degree in information technology or a related field, several years of hands-on technical support work, and a recognized certification such as ITIL Foundation or CompTIA A+. Texas's large technology and energy sectors reward candidates who can show team leadership experience alongside technical depth.
How much do technical support managers make in Texas?
Technical support managers in Texas earn a median of about $171,530 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $106,390 for the lowest 10% to over $277,160 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Texas?
Employers hiring technical support managers in Texas right now include Holt, Atlas Copco, and Motorola Solutions, based on current listings on Migrate Mate as of October 2026. Texas's concentration of Fortune 500 headquarters, major telecom providers, and energy technology firms means demand for experienced support leadership stays consistent throughout the year.
Which Texas cities have the most technical support manager jobs?
Austin, Houston, and Dallas have the most technical support manager openings in Texas. Dallas and Austin lead because of their dense clusters of enterprise technology companies, corporate headquarters, and managed service providers, while Houston's openings are driven heavily by the energy sector's large-scale IT operations and oilfield technology vendors.
Are there remote technical support manager jobs in Texas?
Yes, and more than most fields, since technical support management centers on communication, ticketing systems, and team coordination rather than physical presence. About 45% of technical support manager openings tied to Texas are remote or hybrid as of October 2026, reflecting how broadly the role has shifted toward distributed team leadership. Fully remote positions tend to concentrate in enterprise software and cloud support rather than hardware-focused or on-site managed services roles.
How can I get hired as a technical support manager in Texas with little or no experience?
The most realistic entry path is moving into a team lead or senior technician role first, then stepping into management. Large Texas employers like Dell Technologies, NTT Data, and DXC Technology run internal development programs that promote experienced support staff into supervisory tracks. Starting as a help desk analyst or systems administrator at a mid-size Texas managed service provider builds the hands-on background hiring managers want, and earning an ITIL Foundation certification signals readiness for a leadership role before you have the title.
Where can I find and apply to technical support manager jobs in Texas?
You can find and apply to technical support manager jobs in Texas on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that fit your experience and location, and apply directly to each position.
See All 123+ Technical Support Manager Jobs in Texas
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