Customer Solutions Specialist Jobs in Wisconsin
Customer Solutions Specialist jobs in Wisconsin are concentrated in Milwaukee, Madison, and Green Bay, where companies like Fiserv, Northwestern Mutual, and Oshkosh Corporation maintain large customer-facing operations. Demand is strongest in financial services technology, insurance administration, and B2B account support, with openings at both entry and senior levels. Wisconsin's deep manufacturing and financial services base keeps consistent need for specialists who can translate complex products into client solutions. Find a role that fits below and apply directly.
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The Customer Service Representative is responsible for providing support for the brands, products and programs within UFP Retail Solutions. They interact with customers through various communication methods to assist with pre-purchase, in-purchase, and post-purchase inquiries. In addition, they are expected to provide a high level and consistent customer experience to new and existing customers. This individual w orks under general supervision but a certain degree of creativity and latitude is required. They will rely on pre-established guidelines to perform the functions of the job
Principle Duties and Responsibilities
- Maintains a positive, empathetic, and professional attitude toward customers at all times
- Responds promptly to customer inquiries
- Communicates with customers through various channels
- Respond to a high volume of incoming calls
- Acknowledges and resolves customer complaints
- Knows our brands, products and systems well to answer questions quickly and efficiently
- Processes orders, forms, applications, and requests
- Keeps records of customer interactions, transactions, comments, and complaints through CRM platform
- Communicates and coordinates with colleagues as necessary
- Provides feedback on the efficiency of the customer service process
- Ensures customer satisfaction and provide professional customer support
- Attends various product trainings, as needed
- Prepares various reports and correspondence as required
- Time-management and organizations skills
- Performs other duties as required.
Qualifications
Knowledge Required
- Minimum of high school graduate
- 1-3 years of experience in customer service or related field is preferred
- Working knowledge and proficiency in the use of computer and business-related software, including CRM platforms and Microsoft applications (Excel, Word, Teams, and Outlook)
- Working knowledge of various office equipment (computer terminal, scanner, etc.)
Skills and abilities
- Proficiency in the use of the English language in reading, writing and speaking
- Proficiency in the use of business math
- Ability to successfully communicate with all organizational levels
- Ability to communicate clearly via phone and email with co-workers and management
- Ability to organize and prioritize workload and manage time
- Ability to work hours mandated by management
- Ability to pass a drug test
Conduct
- Highly motivated and enthusiastic
- Good communication and interpersonal skills
- Strong organization skills and detail oriented
- Be a team player and support the Company’s goals.
- Conducts in a professional manner.
Working Conditions
Requires being consistently available during normal working business hours, sitting/standing at a desk for extended periods of time. Occasional weekends required.
The Company is an Equal Opportunity Employer.
Job Summary
The Customer Service Representative is responsible for providing support for the brands, products and programs within UFP Retail Solutions. They interact with customers through various communication methods to assist with pre-purchase, in-purchase, and post-purchase inquiries. In addition, they are expected to provide a high level and consistent customer experience to new and existing customers. This individual w orks under general supervision but a certain degree of creativity and latitude is required. They will rely on pre-established guidelines to perform the functions of the job
Principle Duties and Responsibilities
- Maintains a positive, empathetic, and professional attitude toward customers at all times
- Responds promptly to customer inquiries
- Communicates with customers through various channels
- Respond to a high volume of incoming calls
- Acknowledges and resolves customer complaints
- Knows our brands, products and systems well to answer questions quickly and efficiently
- Processes orders, forms, applications, and requests
- Keeps records of customer interactions, transactions, comments, and complaints through CRM platform
- Communicates and coordinates with colleagues as necessary
- Provides feedback on the efficiency of the customer service process
- Ensures customer satisfaction and provide professional customer support
- Attends various product trainings, as needed
- Prepares various reports and correspondence as required
- Time-management and organizations skills
- Performs other duties as required.
Qualifications
Knowledge Required
- Minimum of high school graduate
- 1-3 years of experience in customer service or related field is preferred
- Working knowledge and proficiency in the use of computer and business-related software, including CRM platforms and Microsoft applications (Excel, Word, Teams, and Outlook)
- Working knowledge of various office equipment (computer terminal, scanner, etc.)
Skills and abilities
- Proficiency in the use of the English language in reading, writing and speaking
- Proficiency in the use of business math
- Ability to successfully communicate with all organizational levels
- Ability to communicate clearly via phone and email with co-workers and management
- Ability to organize and prioritize workload and manage time
- Ability to work hours mandated by management
- Ability to pass a drug test
Conduct
- Highly motivated and enthusiastic
- Good communication and interpersonal skills
- Strong organization skills and detail oriented
- Be a team player and support the Company’s goals.
- Conducts in a professional manner.
Working Conditions
Requires being consistently available during normal working business hours, sitting/standing at a desk for extended periods of time. Occasional weekends required.
The Company is an Equal Opportunity Employer.
See All 5 Customer Solutions Specialist Jobs in Wisconsin
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Find JobsCustomer Solutions Specialist Jobs by City in Wisconsin
Where Wisconsin roles are concentrated, by current openings.
Customer Solutions Specialist Job Market in Wisconsin
A snapshot from current Wisconsin openings, updated as new roles post.
Who's Hiring
What Wisconsin Employers Look For
The qualifications that appear most often in customer solutions specialist jobs across Wisconsin.
- At least one to two years of customer service or account management experience required
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics preferred
- Strong written and verbal communication skills for multi-channel client interactions
- Ability to troubleshoot product or service issues and escalate complex cases appropriately
- Bachelor's degree in business, communications, or a related field preferred by most employers
- Experience working with B2B clients or within a technology or financial services environment
Customer Solutions Specialist Jobs in Wisconsin: Frequently Asked Questions
How do you become a customer solutions specialist in Wisconsin?
Most customer solutions specialist roles in Wisconsin do not require a state-issued license, but employers consistently prefer candidates with a bachelor's degree in business, communications, or a related field alongside demonstrated customer-facing experience. Starting in roles such as customer service representative, account coordinator, or technical support analyst at Wisconsin-based firms in financial services, manufacturing, or insurance is the most direct path into a specialist position.
Which companies hire customer solutions specialists in Wisconsin?
Companies currently hiring customer solutions specialists in Wisconsin include Alphagraphics, RGL Logistics, and Georgia-Pacific, per current listings on Migrate Mate as of October 2026. Wisconsin's strong financial services and manufacturing sectors mean that large headquartered firms and regional B2B companies are among the most consistent sources of these openings.
Which Wisconsin cities have the most customer solutions specialist jobs?
Madison, Green Bay, and Prairie du Chien have the most customer solutions specialist openings in Wisconsin. Milwaukee leads because of its dense concentration of financial technology firms, insurance companies, and corporate headquarters, while Madison's state government operations and growing tech sector drive demand there, and Green Bay's manufacturing and logistics base supports a steady need for B2B-focused specialists.
Are there remote customer solutions specialist jobs in Wisconsin?
Yes, and more than most fields, since customer solutions work is largely desk-based and conducted through phone, email, and CRM platforms. About 100% of customer solutions specialist openings tied to Wisconsin are remote or hybrid as of October 2026, reflecting broader flexibility in the role. Account management and technical support sub-specialties tend to be the most remote-friendly within this field.
How can I get hired as a customer solutions specialist in Wisconsin with little or no experience?
The most realistic entry path is applying for customer service representative or client support associate roles at large Wisconsin employers such as Fiserv, Northwestern Mutual, or regional credit unions and insurance carriers, which regularly hire without prior specialist experience. Building fluency in a CRM platform and completing a short business or communications certificate through the University of Wisconsin system gives candidates a competitive edge over other entry-level applicants.
Where can I find and apply to customer solutions specialist jobs in Wisconsin?
You can find and apply to customer solutions specialist jobs in Wisconsin on Migrate Mate, which lists current openings from employers across the state. Find roles that fit your experience and location and apply directly to the ones that match.
See All 5 Customer Solutions Specialist Jobs in Wisconsin
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