Technical Services Manager Jobs in North Carolina
Technical Services Manager jobs in North Carolina are in steady demand, with the strongest concentration in advanced manufacturing, life sciences, and enterprise technology services across a range of levels from early-career supervisors through senior program directors. The heaviest hiring happens in the Charlotte, Research Triangle (Raleigh-Durham-Chapel Hill), and Greensboro-Winston-Salem corridors, where employers like Honeywell, Lenovo, and Red Hat maintain significant operations. Networking infrastructure, field services operations, and biotech instrumentation support are among the most in-demand specialties in the state. Find a role that fits below and apply directly.
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Showing 5 of 6+ Technical Services Manager jobs
We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.
If you’re looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you’ll find it here. We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.
About the job
The Technology Services and Enablement division is looking for a Principal Embedded Technical Customer Advisor to serve as a deeply embedded technical partner for strategic customers. In this highly visible, hands-on role, you will work within customer environments to translate business challenges into system designs, proofs of value and scalable SAS architectures.
You will collaborate closely with customer engineering, operations and leadership teams to validate SAS technology, optimize solutions and guide long-term platform evolution. Your work will help customers achieve measurable outcomes while supporting adoption, retention, expanded usage and growth.
- Conduct deep-dive workshops to map customers’ current operational environments and define an evolving SAS ecosystem aligned with their needs.
- Serve as an on-site subject matter expert, recommending best practices that maximize the value, usage and usability of SAS solutions.
- Develop and deliver technically rigorous demonstrations, prototypes and proofs of value using customer data and use cases.
- Partner with Account Executives to plan and implement customer retention, post-sale adoption and expansion strategies.
- Configure SAS solutions and supporting products for validation, knowledge sharing and demonstration purposes.
- Coordinate with sales, pre-sales, technical support, product management and partners to implement and optimize solutions in customer environments.
- Maintain advanced knowledge of SAS offerings, third-party technologies, competitive information and industry trends, and apply that knowledge to customer opportunities.
- Ensure all applicable security policies and processes are followed to support the organization’s secure software development goals.
- Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.
- Mentor other embedded resources to foster career and skill growth
Required qualifications
- Bachelor’s degree in mathematics, statistics, data science, business, computer science or a related field.
- Minimum 12 years of experience in technical sales, solutions architecture, systems engineering, application development, project management, customer advisory, or related technical customer-facing roles.
- Proven experience influencing executive and technical stakeholders within large Financial Services organizations, including Technology, Operations, Data & Analytics, and Line of Business leadership teams.
- Proficiency in technical change enablement, user adoption frameworks, and value realization tracking (e.g., establishing usage KPIs, post-sale enablement roadmaps, and center-of-excellence structures).
- Expertise in detecting fast-moving consumer fraud vectors across digital channels. Knowledge of cross-channel behavioral profiling to evaluate transactions in milliseconds while minimizing false positives and customer friction.
- Experience integrating adaptive analytics into enterprise decisioning engines to respond dynamically to evolving consumer fraud tactics.
- Experience serving as a trusted advisor to executive stakeholders, including CIOs, CTOs, Data Officers, Risk Officers, or Line of Business Leaders, with a demonstrated ability to align technology investments to business outcomes
- Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
Additional competencies, knowledge and skills
- Building Customer Relationships: Builds trusted, productive customer partnerships by understanding needs, ensuring satisfaction, and proactively resolving issues to maintain confidence and loyalty.
- Driving For Results: Sets ambitious goals, measures progress effectively and persistently works to meet or exceed objectives while maintaining a focus on continuous improvement and achievement.
- Influencing: Uses effective persuasion and collaboration strategies to gain acceptance of ideas, build trust, and secure commitment to actions that drive desired business outcomes. Demonstrates the ability to engage stakeholders, address concerns, build a compelling case for change, and motivate others toward shared goals.
- Creating Demand through Insight: Identifies underlying customer business challenges and their root causes, then delivers compelling insights that help decision-makers recognize previously unseen problems or opportunities and understand the value of new solutions that drive long-term business results.
- Track record of leading enterprise-scale cloud, data, AI, or analytics transformation programs with measurable business outcomes, including platform adoption, operational modernization, risk reduction, or revenue growth
- Comprehensive medical, prescription, dental and vision plans.
-
Medical plan options include:
- PPO with low annual deductible and copays.
- HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
- Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There’s a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
- An industry-leading 401k plan.
- Tuition Assistance Program and programs and resources to support your development
- Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
- Volunteer Time Off, parental leave and unlimited paid sick days.
- Generous childcare benefits for all full-time employees.
You are welcome here.
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
Let’s stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.
We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.
If you’re looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you’ll find it here. We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.
About the job
The Technology Services and Enablement division is looking for a Principal Embedded Technical Customer Advisor to serve as a deeply embedded technical partner for strategic customers. In this highly visible, hands-on role, you will work within customer environments to translate business challenges into system designs, proofs of value and scalable SAS architectures.
You will collaborate closely with customer engineering, operations and leadership teams to validate SAS technology, optimize solutions and guide long-term platform evolution. Your work will help customers achieve measurable outcomes while supporting adoption, retention, expanded usage and growth.
- Conduct deep-dive workshops to map customers’ current operational environments and define an evolving SAS ecosystem aligned with their needs.
- Serve as an on-site subject matter expert, recommending best practices that maximize the value, usage and usability of SAS solutions.
- Develop and deliver technically rigorous demonstrations, prototypes and proofs of value using customer data and use cases.
- Partner with Account Executives to plan and implement customer retention, post-sale adoption and expansion strategies.
- Configure SAS solutions and supporting products for validation, knowledge sharing and demonstration purposes.
- Coordinate with sales, pre-sales, technical support, product management and partners to implement and optimize solutions in customer environments.
- Maintain advanced knowledge of SAS offerings, third-party technologies, competitive information and industry trends, and apply that knowledge to customer opportunities.
- Ensure all applicable security policies and processes are followed to support the organization’s secure software development goals.
- Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.
- Mentor other embedded resources to foster career and skill growth
Required qualifications
- Bachelor’s degree in mathematics, statistics, data science, business, computer science or a related field.
- Minimum 12 years of experience in technical sales, solutions architecture, systems engineering, application development, project management, customer advisory, or related technical customer-facing roles.
- Proven experience influencing executive and technical stakeholders within large Financial Services organizations, including Technology, Operations, Data & Analytics, and Line of Business leadership teams.
- Proficiency in technical change enablement, user adoption frameworks, and value realization tracking (e.g., establishing usage KPIs, post-sale enablement roadmaps, and center-of-excellence structures).
- Expertise in detecting fast-moving consumer fraud vectors across digital channels. Knowledge of cross-channel behavioral profiling to evaluate transactions in milliseconds while minimizing false positives and customer friction.
- Experience integrating adaptive analytics into enterprise decisioning engines to respond dynamically to evolving consumer fraud tactics.
- Experience serving as a trusted advisor to executive stakeholders, including CIOs, CTOs, Data Officers, Risk Officers, or Line of Business Leaders, with a demonstrated ability to align technology investments to business outcomes
- Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
Additional competencies, knowledge and skills
- Building Customer Relationships: Builds trusted, productive customer partnerships by understanding needs, ensuring satisfaction, and proactively resolving issues to maintain confidence and loyalty.
- Driving For Results: Sets ambitious goals, measures progress effectively and persistently works to meet or exceed objectives while maintaining a focus on continuous improvement and achievement.
- Influencing: Uses effective persuasion and collaboration strategies to gain acceptance of ideas, build trust, and secure commitment to actions that drive desired business outcomes. Demonstrates the ability to engage stakeholders, address concerns, build a compelling case for change, and motivate others toward shared goals.
- Creating Demand through Insight: Identifies underlying customer business challenges and their root causes, then delivers compelling insights that help decision-makers recognize previously unseen problems or opportunities and understand the value of new solutions that drive long-term business results.
- Track record of leading enterprise-scale cloud, data, AI, or analytics transformation programs with measurable business outcomes, including platform adoption, operational modernization, risk reduction, or revenue growth
- Comprehensive medical, prescription, dental and vision plans.
-
Medical plan options include:
- PPO with low annual deductible and copays.
- HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
- Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There’s a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
- An industry-leading 401k plan.
- Tuition Assistance Program and programs and resources to support your development
- Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
- Volunteer Time Off, parental leave and unlimited paid sick days.
- Generous childcare benefits for all full-time employees.
You are welcome here.
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
Let’s stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.
See All 6 Technical Services Manager Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find JobsTechnical Services Manager Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Technical Services Manager Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
What North Carolina Employers Look For
The qualifications that appear most often in technical services manager jobs across North Carolina.
- Bachelor's degree in engineering, information technology, or a closely related technical field
- Five or more years of progressive technical services or field operations experience
- Demonstrated experience managing cross-functional technical teams in a service environment
- Familiarity with ITIL frameworks, service-level agreements, and escalation management processes
- Strong working knowledge of enterprise hardware, software systems, or industrial equipment relevant to the industry
- PMP, CompTIA, or industry-relevant certification preferred by many North Carolina employers
Technical Services Manager Jobs in North Carolina: Frequently Asked Questions
How do you become a technical services manager in North Carolina?
Most technical services managers in North Carolina move into the role after building hands-on experience as a field technician, systems engineer, or IT support lead. There is no single state-issued license required for the general role, but employers in regulated sectors like biotech, medical devices, and utilities often expect candidates to hold relevant industry credentials such as CompTIA certifications, vendor-specific qualifications, or a professional engineering registration through the North Carolina Board of Examiners for Engineers and Surveyors if the work involves regulated engineering oversight.
How much do technical services managers make in North Carolina?
Technical services managers in North Carolina earn a median of about $172,860 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $108,280 for the lowest 10% to over $287,840 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical services managers in North Carolina?
Employers hiring technical services managers in North Carolina right now include SAS, BASF, and Esri, based on current listings on Migrate Mate as of October 2026. North Carolina's mix of major technology headquarters, life sciences campuses in the Research Triangle, and advanced manufacturing plants across the Piedmont region means consistent openings with both corporate and regional employers.
Which North Carolina cities have the most technical services manager jobs?
Charlotte, North Carolina, and Cary have the most technical services manager openings in North Carolina. Charlotte leads because of its dense concentration of financial technology, energy, and enterprise services firms, while the Research Triangle cities of Raleigh and Durham draw demand from the life sciences corridor and major tech company campuses, and Greensboro and Winston-Salem contribute openings from manufacturing and logistics operations in the Piedmont Triad.
Are there remote technical services manager jobs in North Carolina?
Yes, but they are limited. Technical services managers often oversee on-site teams, coordinate field operations, or manage physical infrastructure, which keeps most roles location-dependent. About 100% of technical services manager openings tied to North Carolina are remote or hybrid as of October 2026. The portions of the role most suited to remote work include vendor coordination, reporting, and strategic planning responsibilities within companies that have mature distributed service operations.
How can I get hired as a technical services manager in North Carolina with little or no experience?
The most realistic entry path is moving up from a hands-on technical role such as field service technician, IT support specialist, or systems analyst within a North Carolina employer, then stepping into a team lead or supervisor position before applying for a full management title. Large employers with significant North Carolina footprints, including enterprise technology firms in the Research Triangle and manufacturing operations in the Piedmont, regularly hire associate-level technical leads who grow into management. A CompTIA, vendor certification, or an associate's degree in a technical discipline strengthens early applications.
Where can I find and apply to technical services manager jobs in North Carolina?
You can find and apply to technical services manager jobs in North Carolina on Migrate Mate, which lists current openings across the state. Search the listings for roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 6 Technical Services Manager Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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