Technical Support Manager Jobs in Pennsylvania
Technical Support Manager jobs in Pennsylvania are in steady demand, concentrated in enterprise software, healthcare IT, financial services, and managed services, with openings at every level from team lead to director. Philadelphia, Pittsburgh, and Allentown are the primary hiring centers, where employers like Comcast, SAP America, and Highmark Health maintain large technical operations requiring experienced support leadership. The most sought-after specialties include ITIL-aligned service desk management, cloud infrastructure support, and enterprise application administration. Find a role that fits below and apply directly.
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Showing 5 of 33+ Technical Support Manager jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 33 Technical Support Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find JobsTechnical Support Manager Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Technical Support Manager Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Government & Public Sector
What Pennsylvania Employers Look For
The qualifications that appear most often in technical support manager jobs across Pennsylvania.
- Bachelor's degree in information technology, computer science, or a related technical field
- Five or more years of technical support experience, including two or more in a supervisory role
- Demonstrated proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Zendesk
- ITIL Foundation certification or higher, recognized across Pennsylvania's enterprise and healthcare IT employers
- Experience building KPIs, SLAs, and escalation frameworks for multi-tier support teams
- Strong background supporting Windows and cloud environments including Microsoft Azure or AWS
Technical Support Manager Jobs in Pennsylvania: Frequently Asked Questions
How do you become a technical support manager in Pennsylvania?
Technical support manager is not a state-licensed role in Pennsylvania, so there is no board exam or registration required. Most hiring managers in Pennsylvania expect a bachelor's degree in IT, computer science, or a related field, combined with hands-on support experience progressing into a team lead position. Earning an ITIL Foundation certification and familiarity with enterprise ITSM tools strengthens candidacy significantly, particularly for healthcare IT and financial services employers concentrated in Philadelphia and Pittsburgh.
How much do technical support managers make in Pennsylvania?
Technical support managers in Pennsylvania earn a median of about $163,910 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $101,520 for the lowest 10% to over $246,580 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Pennsylvania?
Employers hiring technical support managers in Pennsylvania right now include Synopsys, T38Fax, and The Hershey Company, based on current listings on Migrate Mate as of August 2026. Pennsylvania's concentration of large healthcare networks, financial institutions, and enterprise technology firms means demand for support leadership is consistent and distributed across the state's major metros.
Which Pennsylvania cities have the most technical support manager jobs?
Philadelphia, Pittsburgh, and Pennsylvania account for the largest share of technical support manager openings in Pennsylvania. Philadelphia leads because of its density of corporate headquarters, health systems, and financial services firms, while Pittsburgh's growing technology and healthcare sectors drive consistent demand, and suburban markets like Allentown reflect the expansion of managed services and regional enterprise operations.
Are there remote technical support manager jobs in Pennsylvania?
Yes, and more than most fields, because technical support management is inherently desk-based and well suited to distributed work. About 50% of technical support manager openings tied to Pennsylvania are remote or hybrid as of August 2026, reflecting how broadly the role has shifted since enterprise IT operations moved to cloud-based platforms. Fully remote postings tend to concentrate in SaaS companies and managed service providers rather than on-premise healthcare or manufacturing environments.
How can I get hired as a technical support manager in Pennsylvania with little or no experience?
The most realistic entry path is moving up from a senior technical support analyst or IT help desk lead role within the same Pennsylvania employer. Large health systems like UPMC and Penn Medicine, along with regional managed service providers, regularly promote strong individual contributors into supervisory positions. Earning an ITIL Foundation certification before applying signals readiness for process ownership. Building a portfolio of SLA improvements or escalation reductions from a current support role is the credential that most consistently moves a candidate past the experience threshold.
Where can I find and apply to technical support manager jobs in Pennsylvania?
You can find and apply to technical support manager jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings updated in real time. Search by location, specialization, or employer type to narrow results to what fits your background. Find roles that match and apply directly from each listing.
See All 33 Technical Support Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
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