Technical Support Manager Jobs in Pennsylvania
Technical Support Manager jobs in Pennsylvania are in steady demand, concentrated in enterprise software, healthcare IT, financial services, and managed services, with openings at every level from team lead to director. Philadelphia, Pittsburgh, and Allentown are the primary hiring centers, where employers like Comcast, SAP America, and Highmark Health maintain large technical operations requiring experienced support leadership. The most sought-after specialties include ITIL-aligned service desk management, cloud infrastructure support, and enterprise application administration. Find a role that fits below and apply directly.
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Showing 5 of 37+ Technical Support Manager jobs
What you’ll do
- Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries.
- Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner.
- Administer, support, and optimize Windows Server infrastructure, Active Directory, Group Policy, DNS, storage, and core enterprise services.
- Support and troubleshoot Remote Desktop Services environments, including RD Gateway, RD Web Access, Connection Broker, Session Hosts, SSL/TLS certificates, remote access security, and SSO integrations.
- Implement and manage identity and access management solutions, including Microsoft Entra ID, SSO, MFA, SAML, OAuth, OpenID Connect, IIS and role-based access controls.
- Support VMware-based virtual infrastructure, including provisioning, migrations, snapshots, storage management, backup and recovery, disaster recovery, and capacity planning.
- Provide operational support for Microsoft SQL Server, including maintenance, security, performance troubleshooting, backups, auditing, and migration activities.
- Develop PowerShell automation to improve administration, reporting, auditing, troubleshooting, and operational efficiency.
- Implement Self-Service Password Portal for users to manage their own passwords
- Identify when software or technical issues should be escalated to development and provide clear supporting details.
- Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction.
What we’re looking for
- Bachelor’s degree in human resource management, accounting, business, or equivalent related work experience
- Some knowledge of AP and payroll processes, human resource management workflows.
- Excellent interpersonal, customer service and written and oral communication skills
- Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
- Strong work ethic and self-starter, ability to work independently and as a team player.
- Strong analytical, troubleshooting, and problem-solving abilities
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
- Positive, professional, and solutions-oriented approach
Competencies:
- Action Oriented
- Approachability
- Customer Focus
- Communicative
- Strong Listening Skills
- Patience
- Peer Relationships/Team Player
- Technical Oriented and Adaptability
Required Qualifications:
- Talking to customers to help resolve issues and walk them through procedures. When a phone call is not required, provides steps and written instructions through Team Support.
- Basic knowledge of Microsoft Outlook, Teams, Word and Excel.
- Prior knowledge of ProSoft a plus, but not required.
What will make you stand out
- Use AI to research and resolve issues as well as suggest where AI can help improve current support workflows
- General experience in accounts payable, HR/payroll systems support
- Some basic accounting knowledge
- Creating training videos
- Updating User Guides
- Accounting knowledge will set a candidate apart
Salary: $70,000 - $100,000 USD per year.
What you’ll do
- Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries.
- Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner.
- Administer, support, and optimize Windows Server infrastructure, Active Directory, Group Policy, DNS, storage, and core enterprise services.
- Support and troubleshoot Remote Desktop Services environments, including RD Gateway, RD Web Access, Connection Broker, Session Hosts, SSL/TLS certificates, remote access security, and SSO integrations.
- Implement and manage identity and access management solutions, including Microsoft Entra ID, SSO, MFA, SAML, OAuth, OpenID Connect, IIS and role-based access controls.
- Support VMware-based virtual infrastructure, including provisioning, migrations, snapshots, storage management, backup and recovery, disaster recovery, and capacity planning.
- Provide operational support for Microsoft SQL Server, including maintenance, security, performance troubleshooting, backups, auditing, and migration activities.
- Develop PowerShell automation to improve administration, reporting, auditing, troubleshooting, and operational efficiency.
- Implement Self-Service Password Portal for users to manage their own passwords
- Identify when software or technical issues should be escalated to development and provide clear supporting details.
- Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction.
What we’re looking for
- Bachelor’s degree in human resource management, accounting, business, or equivalent related work experience
- Some knowledge of AP and payroll processes, human resource management workflows.
- Excellent interpersonal, customer service and written and oral communication skills
- Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
- Strong work ethic and self-starter, ability to work independently and as a team player.
- Strong analytical, troubleshooting, and problem-solving abilities
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
- Positive, professional, and solutions-oriented approach
Competencies:
- Action Oriented
- Approachability
- Customer Focus
- Communicative
- Strong Listening Skills
- Patience
- Peer Relationships/Team Player
- Technical Oriented and Adaptability
Required Qualifications:
- Talking to customers to help resolve issues and walk them through procedures. When a phone call is not required, provides steps and written instructions through Team Support.
- Basic knowledge of Microsoft Outlook, Teams, Word and Excel.
- Prior knowledge of ProSoft a plus, but not required.
What will make you stand out
- Use AI to research and resolve issues as well as suggest where AI can help improve current support workflows
- General experience in accounts payable, HR/payroll systems support
- Some basic accounting knowledge
- Creating training videos
- Updating User Guides
- Accounting knowledge will set a candidate apart
Salary: $70,000 - $100,000 USD per year.
See All 37 Technical Support Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find JobsTechnical Support Manager Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Technical Support Manager Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Government & Public Sector
What Pennsylvania Employers Look For
The qualifications that appear most often in technical support manager jobs across Pennsylvania.
- Bachelor's degree in information technology, computer science, or a related technical field
- Five or more years of technical support experience, including two or more in a supervisory role
- Demonstrated proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Zendesk
- ITIL Foundation certification or higher, recognized across Pennsylvania's enterprise and healthcare IT employers
- Experience building KPIs, SLAs, and escalation frameworks for multi-tier support teams
- Strong background supporting Windows and cloud environments including Microsoft Azure or AWS
Technical Support Manager Jobs in Pennsylvania: Frequently Asked Questions
How do you become a technical support manager in Pennsylvania?
Technical support manager is not a state-licensed role in Pennsylvania, so there is no board exam or registration required. Most hiring managers in Pennsylvania expect a bachelor's degree in IT, computer science, or a related field, combined with hands-on support experience progressing into a team lead position. Earning an ITIL Foundation certification and familiarity with enterprise ITSM tools strengthens candidacy significantly, particularly for healthcare IT and financial services employers concentrated in Philadelphia and Pittsburgh.
How much do technical support managers make in Pennsylvania?
Technical support managers in Pennsylvania earn a median of about $163,910 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $101,520 for the lowest 10% to over $246,580 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Pennsylvania?
Employers hiring technical support managers in Pennsylvania right now include West Pharmaceutical Services, T38Fax, and City of Philadelphia, PA, based on current listings on Migrate Mate as of October 2026. Pennsylvania's concentration of large healthcare networks, financial institutions, and enterprise technology firms means demand for support leadership is consistent and distributed across the state's major metros.
Which Pennsylvania cities have the most technical support manager jobs?
Philadelphia, Exton, and Pittsburgh account for the largest share of technical support manager openings in Pennsylvania. Philadelphia leads because of its density of corporate headquarters, health systems, and financial services firms, while Pittsburgh's growing technology and healthcare sectors drive consistent demand, and suburban markets like Allentown reflect the expansion of managed services and regional enterprise operations.
Are there remote technical support manager jobs in Pennsylvania?
Yes, and more than most fields, because technical support management is inherently desk-based and well suited to distributed work. About 58% of technical support manager openings tied to Pennsylvania are remote or hybrid as of October 2026, reflecting how broadly the role has shifted since enterprise IT operations moved to cloud-based platforms. Fully remote postings tend to concentrate in SaaS companies and managed service providers rather than on-premise healthcare or manufacturing environments.
How can I get hired as a technical support manager in Pennsylvania with little or no experience?
The most realistic entry path is moving up from a senior technical support analyst or IT help desk lead role within the same Pennsylvania employer. Large health systems like UPMC and Penn Medicine, along with regional managed service providers, regularly promote strong individual contributors into supervisory positions. Earning an ITIL Foundation certification before applying signals readiness for process ownership. Building a portfolio of SLA improvements or escalation reductions from a current support role is the credential that most consistently moves a candidate past the experience threshold.
Where can I find and apply to technical support manager jobs in Pennsylvania?
You can find and apply to technical support manager jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings updated in real time. Search by location, specialization, or employer type to narrow results to what fits your background. Find roles that match and apply directly from each listing.
See All 37 Technical Support Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
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