Field Service Manager Jobs in Washington
Field Service Manager jobs in Washington are in strong demand, concentrated in aerospace and defense manufacturing, information technology, utilities and energy, and industrial equipment services, with openings at every level from entry-level field coordinator to senior operations manager. The heaviest hiring activity is in the Seattle-Bellevue-Redmond corridor, Tacoma, and Spokane, where established employers such as Boeing, Amazon Web Services, and Puget Sound Energy regularly bring on field service managers to oversee technician teams and service contracts. The most sought-after specialties in Washington are industrial automation, telecommunications infrastructure, and commercial HVAC and electrical systems. Find a role that fits below and apply directly.
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Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.
Position Summary:
Builds and maintains relationships with customers to retain North American customer install base while performing thorough installations, repairs, preventative maintenance, and product enhancement activities on highly complex Werfen instrumentation and systems. Responsible to meet Service Delivery Key Performance Indicators while maintaining costs and achieving service revenue targets.
Responsibilities:Essential Functions:
- Provides customer support with on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities on Werfen instruments and systems.
- Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action.
- Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention.Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up.
- Escalates and communicates unresolved technical issues.
- Advises customers regarding the proper orientation, maintenance and troubleshooting of Werfen instruments and systems.
- Collaborate and communicate with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead generations.
- Promotes service contracts and follows-up on service contract renewal through customer relationships.
- Ensures compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records, ensuring all records are compliant, complete and accurate.
- Responsible for accurately documenting service activities performed in a customer service report in a timely manner.
- Responsible for the oversight and accuracy of assigned Service Inventory.
- Follows company travel/expenditure and time reporting guidelines; timely submission of expense and time reporting.
- Performs other duties and responsibilities as assigned by the Area Service Manager.
- N/A
To be determined based on department needs, to include interactions such as:
- North America Commercial Operations
- Client Services
- World Wide Service
-
The ideal candidate for this position will exhibit the following skills and capabilities:
- Strong Organizational and Time Management Skills | Ability to Triage & Prioritize | Work Under Pressure | Exercise Good Judgement.
- Ability to communicate effectively to/with a variety of audiences: customers, peers, management.
- Technically and process oriented.
- Ability to work independently, managing assigned territory with minimal direction to achieve daily goals.
- Ability to lift up to 50 lbs.
- Ability to work in a team environment, collaborate with colleagues to achieve Area(s) and National goals.
-
Education:
- Associates degree in Electronics, Medical Technology, Biomedical Engineering or related industry training required. Equivalent experience in lieu of a degree will be considered.
-
Experience:
- Minimum of 3 years of experience in a technical/support role (industry, military and/or customer facing).
-
Additional Skills/Knowledge:
- Working knowledge of personal computers and Windows Operating systems; legacy up to current version preferred.
- Working knowledge of Lab Information Systems and computer network connectivity a plus.
- Working knowledge of Microsoft Office 365 preferred.
- Ability to participate in rotational on-call coverage to provide support as required.
- Ability to work extended and flexible workdays to ensure customer interactions are resolved.
- Required: No
- Up to 90% travel to cover assigned territory.
- Minimum of 70% overnight travel.
- Valid driver’s license required.
This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.
Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.
We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.
www.werfen.com
Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.
Position Summary:
Builds and maintains relationships with customers to retain North American customer install base while performing thorough installations, repairs, preventative maintenance, and product enhancement activities on highly complex Werfen instrumentation and systems. Responsible to meet Service Delivery Key Performance Indicators while maintaining costs and achieving service revenue targets.
Responsibilities:Essential Functions:
- Provides customer support with on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities on Werfen instruments and systems.
- Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action.
- Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention.Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up.
- Escalates and communicates unresolved technical issues.
- Advises customers regarding the proper orientation, maintenance and troubleshooting of Werfen instruments and systems.
- Collaborate and communicate with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead generations.
- Promotes service contracts and follows-up on service contract renewal through customer relationships.
- Ensures compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records, ensuring all records are compliant, complete and accurate.
- Responsible for accurately documenting service activities performed in a customer service report in a timely manner.
- Responsible for the oversight and accuracy of assigned Service Inventory.
- Follows company travel/expenditure and time reporting guidelines; timely submission of expense and time reporting.
- Performs other duties and responsibilities as assigned by the Area Service Manager.
- N/A
To be determined based on department needs, to include interactions such as:
- North America Commercial Operations
- Client Services
- World Wide Service
-
The ideal candidate for this position will exhibit the following skills and capabilities:
- Strong Organizational and Time Management Skills | Ability to Triage & Prioritize | Work Under Pressure | Exercise Good Judgement.
- Ability to communicate effectively to/with a variety of audiences: customers, peers, management.
- Technically and process oriented.
- Ability to work independently, managing assigned territory with minimal direction to achieve daily goals.
- Ability to lift up to 50 lbs.
- Ability to work in a team environment, collaborate with colleagues to achieve Area(s) and National goals.
-
Education:
- Associates degree in Electronics, Medical Technology, Biomedical Engineering or related industry training required. Equivalent experience in lieu of a degree will be considered.
-
Experience:
- Minimum of 3 years of experience in a technical/support role (industry, military and/or customer facing).
-
Additional Skills/Knowledge:
- Working knowledge of personal computers and Windows Operating systems; legacy up to current version preferred.
- Working knowledge of Lab Information Systems and computer network connectivity a plus.
- Working knowledge of Microsoft Office 365 preferred.
- Ability to participate in rotational on-call coverage to provide support as required.
- Ability to work extended and flexible workdays to ensure customer interactions are resolved.
- Required: No
- Up to 90% travel to cover assigned territory.
- Minimum of 70% overnight travel.
- Valid driver’s license required.
This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.
Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.
We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.
www.werfen.com
See All 86 Field Service Manager Jobs in Washington
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Find Field Service Manager JobsField Service Manager Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Field Service Manager Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
- Insurance
- Medical Devices
- Consulting & Professional Services
What Washington Employers Look For
The qualifications that appear most often in field service manager jobs across Washington.
- Bachelor's degree in engineering, business, or a related technical field strongly preferred
- Three or more years leading field technician or service operations teams
- Demonstrated experience managing service contracts and meeting customer SLA targets
- Proficiency with field service management software such as ServiceMax or Salesforce Field Service
- Valid Washington State driver's license and ability to travel to customer sites across the state
- Strong knowledge of safety regulations including Washington Industrial Safety and Health Act requirements
Field Service Manager Jobs in Washington: Frequently Asked Questions
How do you become a field service manager in Washington?
Most field service managers in Washington move into the role after several years working as field technicians or service coordinators in industries such as aerospace, utilities, or IT infrastructure. Washington does not issue a state-specific license for the field service manager title itself, but roles in electrical, HVAC, or elevator services require that team members hold Washington State Department of Labor and Industries trade licenses, and managers are typically expected to hold or have previously held those credentials. A bachelor's degree in engineering or a technical management field, combined with demonstrated leadership experience, is the most common hiring standard among major Washington employers.
How much do field service managers make in Washington?
Field service managers in Washington earn a median of about $94,420 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $64,560 for the lowest 10% to over $144,790 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire field service managers in Washington?
Employers hiring field service managers in Washington right now include Quench, Rivian, and Clean Harbors, based on current listings on Migrate Mate as of August 2026. Washington's concentration of aerospace, defense, and technology companies means demand is particularly consistent in the Seattle metro and along the I-5 corridor.
Which Washington cities have the most field service manager jobs?
Seattle, Spokane, and Kent have the most field service manager openings in Washington. Seattle and Bellevue drive the bulk of listings because of the region's dense concentration of technology, aerospace, and utilities employers, while Tacoma's port and industrial base and Spokane's healthcare and manufacturing sector generate consistent demand outside the primary metro.
Are there remote field service manager jobs in Washington?
Yes, but they're rare. Field service manager roles are fundamentally hands-on positions that require overseeing technicians and visiting customer sites, so most openings require regular in-person presence. About 23% of field service manager openings tied to Washington are remote or hybrid as of August 2026, and those positions tend to concentrate the administrative, scheduling, and reporting portions of the job rather than the full management scope.
How can I get hired as a field service manager in Washington with little or no experience?
The most realistic entry path is moving up from a field technician or service coordinator role within a Washington employer that promotes from within. Large companies such as Puget Sound Energy, WESCO International, and Siemens' Washington operations regularly hire field technicians and service specialists who then develop into supervisory roles. Earning a Washington State Department of Labor and Industries journeyman or specialty credential in electrical, HVAC, or a related trade signals readiness for leadership, as does completing a frontline supervisor development program offered through Washington State community and technical colleges.
Where can I find and apply to field service manager jobs in Washington?
You can find and apply to field service manager jobs in Washington on Migrate Mate, which lists current openings tied to Washington employers. Find roles that match your experience and apply directly to the ones that fit.
See All 86 Field Service Manager Jobs in Washington
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