Field Service Manager Jobs in Massachusetts

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

With years of experience supporting the metalworking community, Haas Factory Outlet Trident is the best-in-class and exclusive distributor for Haas Automation CNC machine tools and rotary products. We’re proud to represent America’s largest machine tool builder, offering a complete range of 5-axis universal machining centers, vertical machining centers, horizontal machining centers, CNC lathes, CNC mills, rotary tables and 5C collet indexers. All Haas products are built to deliver high accuracy, repeatability and durability.

HFO Trident is seeking a team oriented and ambitious CNC Field Service Technician for our Massachusetts territory.

Job Responsibilities:

The CNC Field Service Technician shall have an extensive understanding of electrical, pneumatic, and hydraulic schematics to effectively detect and resolve issues with electrical and mechanical components. Duties include, but are not limited to:

• Traveling to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizations.

• Use machine tool manuals, technical documents, internal and vendor resources to research machine issues.

• Ensure accurate documentation is completed and submitted to the office and customer regarding the status of machine issues, repairs, and installation.

• Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training.

• Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company.

Other Functions:

• Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific lists of responsibilities does not exclude them from the position if the work is similar or a logical assignment to the position.

Job Qualifications and Proficiencies

• Self-motivated positive attitude with a willingness to learn complex tasks with on-the-job training and all supporting documents.

• Experience in mechanical/electrical repair of diesel engines, generators, automotive, industrial machinery, HVAC, EDM/Laser/Waterjet/CNC machine tools; Haas CNC Repair background a plus.

• Intermediate to sophisticated proficiency in Microsoft Office Suite.

• Ability to read and interpret drawings and schematics.

• Excellent customer service, technical, communication, and presentation skills.

• Ability to meet the physical requirements of the job.

• Flexible hours and frequent travel, including driving throughout the New England regional territory.

What’s in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary

• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance

• Paid Time Off, starting with 23 paid days off in your first year.

• 10 Company Paid Holidays

• 401(k) retirement plan with company contribution

• Tuition reimbursement

• Employee appreciation events and perks

• Employee Assistance Program

Mental and Physical Requirements:

The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.

• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.

• Ability to sit for prolonged period of times.

• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.

• Ability to frequently use hands and arms.

• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to:

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.

• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.

• Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.

• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Job Requisition ID#: 1781C

Springfield, MA