Field Service Manager Jobs in Massachusetts
Field Service Manager jobs in Massachusetts are in strong demand, concentrated in medical device maintenance, industrial automation, and enterprise technology services, with openings at every level from junior field coordinator through senior regional manager. Boston, Worcester, and Lowell are the primary hiring hubs, where employers like Thermo Fisher Scientific, Raytheon Technologies, and GE Healthcare have sustained field operations teams. The most sought-after specialties are biomedical equipment management, HVAC and building systems, and complex instrumentation. Find a role that fits below and apply directly.
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JOB SUMMARY
The Service Delivery team at CTS consists of Service PODs and an Incident Response team (NOC/SOC/Escalations). The Field Services Engineer is directly involved with the Service PODs. The PODs are responsible for delivering day to day technical services as per our contracts with our clients. The Field Service Engineer will work within a designated POD which includes a carefully selected list of clients. The Field Service Engineer is responsible for performing scheduled and dispatch field visits to CTS clients or CTS itself. As an FSE, you are responsible for the delivery of impeccable troubleshooting and general support of our clients’ technical environment while also providing impeccable quality work and customer service.
This is a full-time technical position as an individual contributor.
KEY RESPONSIBILITIES
- Provide onsite installation, configuration, and troubleshooting of workstation, server, and cloud applications for CTS and its clients;
- Respond to and resolve service requests/incidents dispatches in accordance with existing procedures and service level agreements (SLAs).
- Liaise with internal teams, vendors, and client contacts.
- Communicate professionally and positively with clients, especially while onsite. Dress professionally and maintain a healthy relationship with the clients.
- Perform onsite recurring maintenance at client sites.
- Track time, communications, and work output via our ConnectWise Manage PSA.
- Create and maintain information and documentation in ConnectWise Manage and ITGlue.
- Serve as a resource, if needed, for internal/client-facing projects.
- Complete summer projects for clients; this involves any and all engineering projects during which time network environments get implemented, upgraded and/or reconfigured. The FS engineer will perform these tasks in collaboration with the Project Coordinators and Engineers.
- Complete assigned book of work items as delegated by Service Delivery Manager or Service Delivery Supervisor.
- Always be on time for Onsite Visits and Dispatches.
REQUIRED SKILLS AND QUALIFICATIONS
- 2+ years of experience in a customer-facing, technical-services environment, with a strong commitment to customer service.
- Experience with networking protocols: TCP/IP, BGP, OSPF, VPN, IPSEC, VoIP, and QoS.
- Experience in WAN/LAN networking—including routing, switching, security, and load balancing.
- Experience in WLAN technologies including, but not limited to, Meraki, UniFi, and Cisco.
- Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem.
- Experience with Grand Stream or other Asterisk based PBX systems;
- Experience with Android, iOS, GSUITE, and Office365.
- Self-motivated, with excellent time management skills and ability to handle and adapt to changing priorities and special projects in a high growth environment.
- Ability to clearly articulate business and technical problems in terms of data and symptoms, causes and effects, and potential remedies; and
- Strong written and oral communication skills are a strict requirement.
- Knowledge: Is an established and steady performer that is beginning to focus on attaining expertise in one or more areas. Learns quickly and makes steady progress without the need for constant or significant feedback from more senior team members.
- Networking: Able to troubleshoot common problems with network equipment such as a switch. Able to configure any network endpoint such as a printer, WAP, or PDU.
- Telecom: Able to support some VoIP or collaboration systems and configure and deploy some endpoints such as phones or conferencing equipment.
- Servers and Systems: Able to support simple server or storage systems such as Windows Server, VMware ESX, Synology, and AD such as to upgrade software versions, safely free up disk space, replace components or perform other maintenance. Able to provide moderate and effective desktop support.
- Servers and Systems: Understands concepts of OUs, Groups, GPOs. Can read stop error logs. A+ or equivalent experience.
- Systems and Data: Able to perform SOP maintenance and basic changes in systems such as Google, O365 or similar. Execute standard SOP changes to client data without errors.
- Coding: Able to understand functions of scripts and code created by others and utilize when appropriate to increase support efficiency and speed.
- Networking: Understands concepts of NAT, firewalls, VLANs, VPNs, ISP peer issues. Intermediate troubleshooting: netstat, arp, nslookup.
- Delivery: Applies learned concepts to solve issues of a clearly defined scope and/or limited complexity. Able to solve technical issues unassisted some of the time. Able to accomplish developmental assignments that require limited decision making and complexity. Documents processes and procedures.
- Communication and Leadership: Able to effectively communicate with internal stakeholders, including peers and managers. Able to communicate assumptions and obtain clarification on tasks to minimize the need for rework. Able to understand generally how their work fits into the larger project and communicate any lack of understanding.
PREFERRED SKILLS AND QUALIFICATIONS
- MSP experience;
- Knowledge of Cisco ASA and SonicWALL firewalls;
- Experience with MSP related tools: ConnectWise, Kaseya VSA, PRTG, and ITGlue.
WORK SCHEDULE & LOCATION
This is a full-time position, 9am to 5:30pm.
We are serving 2 locations in Massachusetts: Springfield and Burlington.
This is Field Services position, which requires 2 to 3 visits per week to client sites. There will be work from home days occasionally with the expectation that if a dispatch is needed the engineer will be able to fulfill it.
COMPENSATION
The salary range for this role is $60,000-$80,000/annually
BENEFITS
- Competitive compensation
- Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Employee Assistance Program (EAP)
- Retirement Plan (401(k)) with company match
- Commuter Benefits
- Short-Term Disability Insurance fully paid by the company
- Long-Term Disability Insurance fully paid by the company
- Life and AD&D Insurance, with optional Supplemental Life Insurance
- Paid Time Off, including Paid Parental Leave
- 10 Holidays
- 2 Floating Holidays
CTS participates in the E-Verify Program. As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States.
Learn more at www.e-verify.gov (information available in English and Spanish).
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in Burlington, MA 01803
JOB SUMMARY
The Service Delivery team at CTS consists of Service PODs and an Incident Response team (NOC/SOC/Escalations). The Field Services Engineer is directly involved with the Service PODs. The PODs are responsible for delivering day to day technical services as per our contracts with our clients. The Field Service Engineer will work within a designated POD which includes a carefully selected list of clients. The Field Service Engineer is responsible for performing scheduled and dispatch field visits to CTS clients or CTS itself. As an FSE, you are responsible for the delivery of impeccable troubleshooting and general support of our clients’ technical environment while also providing impeccable quality work and customer service.
This is a full-time technical position as an individual contributor.
KEY RESPONSIBILITIES
- Provide onsite installation, configuration, and troubleshooting of workstation, server, and cloud applications for CTS and its clients;
- Respond to and resolve service requests/incidents dispatches in accordance with existing procedures and service level agreements (SLAs).
- Liaise with internal teams, vendors, and client contacts.
- Communicate professionally and positively with clients, especially while onsite. Dress professionally and maintain a healthy relationship with the clients.
- Perform onsite recurring maintenance at client sites.
- Track time, communications, and work output via our ConnectWise Manage PSA.
- Create and maintain information and documentation in ConnectWise Manage and ITGlue.
- Serve as a resource, if needed, for internal/client-facing projects.
- Complete summer projects for clients; this involves any and all engineering projects during which time network environments get implemented, upgraded and/or reconfigured. The FS engineer will perform these tasks in collaboration with the Project Coordinators and Engineers.
- Complete assigned book of work items as delegated by Service Delivery Manager or Service Delivery Supervisor.
- Always be on time for Onsite Visits and Dispatches.
REQUIRED SKILLS AND QUALIFICATIONS
- 2+ years of experience in a customer-facing, technical-services environment, with a strong commitment to customer service.
- Experience with networking protocols: TCP/IP, BGP, OSPF, VPN, IPSEC, VoIP, and QoS.
- Experience in WAN/LAN networking—including routing, switching, security, and load balancing.
- Experience in WLAN technologies including, but not limited to, Meraki, UniFi, and Cisco.
- Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem.
- Experience with Grand Stream or other Asterisk based PBX systems;
- Experience with Android, iOS, GSUITE, and Office365.
- Self-motivated, with excellent time management skills and ability to handle and adapt to changing priorities and special projects in a high growth environment.
- Ability to clearly articulate business and technical problems in terms of data and symptoms, causes and effects, and potential remedies; and
- Strong written and oral communication skills are a strict requirement.
- Knowledge: Is an established and steady performer that is beginning to focus on attaining expertise in one or more areas. Learns quickly and makes steady progress without the need for constant or significant feedback from more senior team members.
- Networking: Able to troubleshoot common problems with network equipment such as a switch. Able to configure any network endpoint such as a printer, WAP, or PDU.
- Telecom: Able to support some VoIP or collaboration systems and configure and deploy some endpoints such as phones or conferencing equipment.
- Servers and Systems: Able to support simple server or storage systems such as Windows Server, VMware ESX, Synology, and AD such as to upgrade software versions, safely free up disk space, replace components or perform other maintenance. Able to provide moderate and effective desktop support.
- Servers and Systems: Understands concepts of OUs, Groups, GPOs. Can read stop error logs. A+ or equivalent experience.
- Systems and Data: Able to perform SOP maintenance and basic changes in systems such as Google, O365 or similar. Execute standard SOP changes to client data without errors.
- Coding: Able to understand functions of scripts and code created by others and utilize when appropriate to increase support efficiency and speed.
- Networking: Understands concepts of NAT, firewalls, VLANs, VPNs, ISP peer issues. Intermediate troubleshooting: netstat, arp, nslookup.
- Delivery: Applies learned concepts to solve issues of a clearly defined scope and/or limited complexity. Able to solve technical issues unassisted some of the time. Able to accomplish developmental assignments that require limited decision making and complexity. Documents processes and procedures.
- Communication and Leadership: Able to effectively communicate with internal stakeholders, including peers and managers. Able to communicate assumptions and obtain clarification on tasks to minimize the need for rework. Able to understand generally how their work fits into the larger project and communicate any lack of understanding.
PREFERRED SKILLS AND QUALIFICATIONS
- MSP experience;
- Knowledge of Cisco ASA and SonicWALL firewalls;
- Experience with MSP related tools: ConnectWise, Kaseya VSA, PRTG, and ITGlue.
WORK SCHEDULE & LOCATION
This is a full-time position, 9am to 5:30pm.
We are serving 2 locations in Massachusetts: Springfield and Burlington.
This is Field Services position, which requires 2 to 3 visits per week to client sites. There will be work from home days occasionally with the expectation that if a dispatch is needed the engineer will be able to fulfill it.
COMPENSATION
The salary range for this role is $60,000-$80,000/annually
BENEFITS
- Competitive compensation
- Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Employee Assistance Program (EAP)
- Retirement Plan (401(k)) with company match
- Commuter Benefits
- Short-Term Disability Insurance fully paid by the company
- Long-Term Disability Insurance fully paid by the company
- Life and AD&D Insurance, with optional Supplemental Life Insurance
- Paid Time Off, including Paid Parental Leave
- 10 Holidays
- 2 Floating Holidays
CTS participates in the E-Verify Program. As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States.
Learn more at www.e-verify.gov (information available in English and Spanish).
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in Burlington, MA 01803
See All 82 Field Service Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Field Service Manager JobsField Service Manager Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Field Service Manager Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
- Technology & Software
- Consulting & Professional Services
What Massachusetts Employers Look For
The qualifications that appear most often in field service manager jobs across Massachusetts.
- Bachelor's degree in engineering, electronics, or a closely related technical field
- Five or more years of hands-on field service experience in a relevant industry
- Demonstrated ability to manage field technicians and coordinate service scheduling across multiple sites
- Proficiency with service management software such as Salesforce Field Service or ServiceMax
- Valid Massachusetts driver's license and willingness to travel throughout the region
- Strong customer communication skills with experience managing service-level agreements
Field Service Manager Jobs in Massachusetts: Frequently Asked Questions
How do you become a field service manager in Massachusetts?
Most field service managers in Massachusetts start with a bachelor's degree in electrical engineering, mechanical engineering, or a related technical discipline, then build several years of hands-on field technician experience before moving into management. Massachusetts does not require a state-issued license for the management role itself, though specific industries like biomedical equipment or HVAC systems may require certifications such as CBET or EPA 608 that Massachusetts employers expect candidates to hold.
How much do field service managers make in Massachusetts?
Field service managers in Massachusetts earn a median of about $92,250 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $59,540 for the lowest 10% to over $129,970 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire field service managers in Massachusetts?
Employers hiring field service managers in Massachusetts right now include Honeywell, Tesla, and Quench, based on current listings on Migrate Mate as of October 2026. Massachusetts's dense concentration of life sciences, defense, and advanced manufacturing firms means sustained demand for experienced field service managers across the Greater Boston corridor and into the Central Massachusetts region.
Which Massachusetts cities have the most field service manager jobs?
Boston, Marlborough, and Waltham account for the largest share of field service manager openings in Massachusetts. Boston anchors demand through its life sciences and technology sectors, Worcester draws openings from its manufacturing base and major medical institutions like UMass Memorial, and Lowell and surrounding Merrimack Valley communities reflect longstanding industrial and defense contractor activity that keeps field operations roles consistently active.
Are there remote field service manager jobs in Massachusetts?
Yes, but they're rare. Field service managers typically oversee on-site technicians, conduct equipment installations, and respond to client escalations in person, making fully remote work uncommon for this role. About 26% of field service manager openings tied to Massachusetts are remote or hybrid as of October 2026, and those positions tend to involve account oversight, reporting, and scheduling functions rather than direct field work.
How can I get hired as a field service manager in Massachusetts with little or no experience?
The most realistic entry path is to start as a field service technician at a Massachusetts-based employer, then move into a team lead or field supervisor role before stepping into management. Companies like Thermo Fisher Scientific and GE Healthcare run associate service programs that develop technical staff into management candidates. A credential such as CBET for biomedical or EPA 608 for HVAC gives early-career applicants a meaningful edge when competing for coordinator or junior manager openings.
Where can I find and apply to field service manager jobs in Massachusetts?
You can find and apply to field service manager jobs in Massachusetts on Migrate Mate, which lists current openings across the state updated regularly. Search the listings for roles that match your experience level and specialty area, then apply directly to the ones that fit your background.
See All 82 Field Service Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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