Entry Level Technical Support Manager Jobs

JOB POSTING TITLE

US Technical Support Representative - Hybrid Cloud Services

REQUIRED SKILLS:

This role requires experience administering Google Workspace environments, including user lifecycle management, identity and access management, organizational unit configuration, and security policy enforcement. Candidates should be proficient in troubleshooting authentication issues, admin console configurations, group and role management, domain settings, and compliance controls. Experience supporting enterprise customers with SSO integrations, directory synchronization, access provisioning, and account security policies is required. The SME profile should additionally demonstrate deep expertise in complex administrative troubleshooting, cross-product dependencies, and mentoring TSRs on advanced configuration scenarios. A seasoned technical professional with expertise in multiple towers, clouds, tools, and technologies, this individual is an expert at solving medium to complex problems with minimal assistance. They can independently manage small-scale projects from start to finish, demonstrating strong leadership and organizational skills. In their role as a Technical Support Representative for Hybrid Cloud Services, they possess in-depth knowledge of the client's environment, enabling them to perform daily lower-level engineering tasks, such as installing new or rebuilding existing servers, configuring hardware, and managing services, settings, directories, and storage requirements. The Infrastructure Specialist is responsible for provisioning and managing infrastructure resources using code, ensuring seamless integration, consistency, and automation in the cloud environment. This role requires a deep understanding of cloud technologies, DevOps practices, and automation tools, enabling the professional to streamline infrastructure management and reduce manual intervention.