Technical Support Supervisor Jobs
Technical Support Supervisor jobs are open across technology, telecommunications, healthcare IT, and financial services, from team lead to senior supervisor level, with specializations in helpdesk management, enterprise IT support, and customer experience operations. See the openings below and apply to the ones that match your experience.
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Showing 5 of 18+ Technical Support Supervisor jobs
Work Location Type: Onsite
Req Number 336685
About Grainger
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.
Compensation
The anticipated base pay compensation range for this position is $102,100-136,100. This role is eligible for an incentive target of up to 10% or $, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.
Rewards and Benefits
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
For additional information and details regarding Grainger’s benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
Grainger Benefits
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Position Details
The Support Team Supervisor oversees the daily activities of the technical support team to ensure client and operational issues are handled accurately, consistently, and within established service expectations. Reporting to the Support Team Director, this role coordinates team workload and coverage, provides day-to-day coaching, supports escalated issues, and reinforces established support procedures to help maintain reliable retail technology operations.
You Will
- Oversee daily support activities by coordinating ticket assignments, workload priorities, queue coverage, and follow-up to help ensure requests are addressed within established service expectations.
- Provide day-to-day guidance, coaching, and feedback to support personnel; reinforce team procedures, service standards, and consistent communication.
- Monitors manual review queue and support activities to identify overdue requests, recurring issues, workload imbalances, and service risks; bring significant concerns to the Support Team Director.
- Assists with escalated client, shopper, and operational issues by coordinating investigation, troubleshooting, documentation, and communication with the appropriate technical teams.
- Helps maintain troubleshooting guides, support procedures, and knowledge resources; identify opportunities to improve consistency and recommend process changes to the Support Team Director.
- Assists with onboarding and cross-training, share technical knowledge, and identify team training needs to improve quality and coverage.
- Maintains working knowledge of supported hardware, software, network connectivity, and system workflows to guide technicians and assist with troubleshooting when needed.
- Supports coverage across relevant time zones and participate in after-hours escalation coordination when required by business needs.
You Have
- High School Diploma/GED or equivalent experience High school diploma or equivalent, or a combination of education and relevant experience sufficient to perform the role.
- Associate's Degree Associate's degree in a technology-related field (preferred)
- Bachelor's Degree Bachelor’s degree in a technology-related field (preferred)
- 3+ years related experience
- 3+ years experience in technical support, customer support operations, IT support, or a related field
- 3+ years experience monitoring ticket queues and service levels; and experience supporting retail technology, distributed sites, hardware deployments, or field service operations.
- Experience leading teams responsible for technology operations, application support, systems administration, business application administration, or related IT operational services.
- Knowledge of complex, integrated business applications, enterprise systems, and/or technology platforms that support business operations.
- Understanding of standard IT and business process disciplines, including change management, problem management, work prioritization, quality assurance, documentation, and continuous improvement practices.
- Ability to supervise daily operational work, assign priorities, monitor progress, and support timely completion of team deliverables.
- Ability to analyze operational issues, identify trends, interpret information, and support resolution using established guidelines, procedures, and precedents.
- Client relationship management and collaboration skills.
- 3+ years prior supervisory or team-lead experience (preferred)
- 2+ years equivalent combination of training and supervisory/team lead experience (preferred)
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.
Work Location Type: Onsite
Req Number 336685
About Grainger
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.
Compensation
The anticipated base pay compensation range for this position is $102,100-136,100. This role is eligible for an incentive target of up to 10% or $, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.
Rewards and Benefits
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
For additional information and details regarding Grainger’s benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
Grainger Benefits
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Position Details
The Support Team Supervisor oversees the daily activities of the technical support team to ensure client and operational issues are handled accurately, consistently, and within established service expectations. Reporting to the Support Team Director, this role coordinates team workload and coverage, provides day-to-day coaching, supports escalated issues, and reinforces established support procedures to help maintain reliable retail technology operations.
You Will
- Oversee daily support activities by coordinating ticket assignments, workload priorities, queue coverage, and follow-up to help ensure requests are addressed within established service expectations.
- Provide day-to-day guidance, coaching, and feedback to support personnel; reinforce team procedures, service standards, and consistent communication.
- Monitors manual review queue and support activities to identify overdue requests, recurring issues, workload imbalances, and service risks; bring significant concerns to the Support Team Director.
- Assists with escalated client, shopper, and operational issues by coordinating investigation, troubleshooting, documentation, and communication with the appropriate technical teams.
- Helps maintain troubleshooting guides, support procedures, and knowledge resources; identify opportunities to improve consistency and recommend process changes to the Support Team Director.
- Assists with onboarding and cross-training, share technical knowledge, and identify team training needs to improve quality and coverage.
- Maintains working knowledge of supported hardware, software, network connectivity, and system workflows to guide technicians and assist with troubleshooting when needed.
- Supports coverage across relevant time zones and participate in after-hours escalation coordination when required by business needs.
You Have
- High School Diploma/GED or equivalent experience High school diploma or equivalent, or a combination of education and relevant experience sufficient to perform the role.
- Associate's Degree Associate's degree in a technology-related field (preferred)
- Bachelor's Degree Bachelor’s degree in a technology-related field (preferred)
- 3+ years related experience
- 3+ years experience in technical support, customer support operations, IT support, or a related field
- 3+ years experience monitoring ticket queues and service levels; and experience supporting retail technology, distributed sites, hardware deployments, or field service operations.
- Experience leading teams responsible for technology operations, application support, systems administration, business application administration, or related IT operational services.
- Knowledge of complex, integrated business applications, enterprise systems, and/or technology platforms that support business operations.
- Understanding of standard IT and business process disciplines, including change management, problem management, work prioritization, quality assurance, documentation, and continuous improvement practices.
- Ability to supervise daily operational work, assign priorities, monitor progress, and support timely completion of team deliverables.
- Ability to analyze operational issues, identify trends, interpret information, and support resolution using established guidelines, procedures, and precedents.
- Client relationship management and collaboration skills.
- 3+ years prior supervisory or team-lead experience (preferred)
- 2+ years equivalent combination of training and supervisory/team lead experience (preferred)
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.
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Find JobsTechnical Support Supervisor Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in technical support supervisor jobs.
- Three to five years of technical support experience with at least one year in a supervisory or lead role
- Proficiency with a major ticketing and service management platform such as ServiceNow or Zendesk
- Demonstrated ability to manage, coach, and performance-review a support team of five or more
- Strong knowledge of ITIL frameworks and service desk best practices
- CompTIA A+, CompTIA Network+, or an equivalent technical certification
- Experience writing and maintaining standard operating procedures and escalation workflows
Tips for Your Technical Support Supervisor Job Search
Quantify your team leadership metrics
Hiring managers for technical support supervisors want to see numbers: ticket resolution rates, team size you managed, and customer satisfaction scores you influenced. Pull those figures from your performance reviews and put them in your resume's experience bullets.
Highlight escalation handling experience explicitly
Many candidates bury their escalation management experience under generic support duties. Write a dedicated bullet describing how you triaged and resolved tier-two or tier-three escalations, because that is one of the first things interviewers screen for.
Target openings that match your ticketing platform
Job postings for technical support supervisors almost always name a specific platform like ServiceNow, Zendesk, or Jira Service Management. Filter your search by that tool so your resume speaks directly to the tech stack the team already runs on.
Apply early to roles that fit
Migrate Mate lists technical support supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a team performance turnaround story
Interviewers for supervisory roles consistently ask how you improved an underperforming team or process. Have one concrete example ready that covers what the problem was, the actions you took, and the measurable outcome you achieved.
Negotiate using total compensation, not base only
Technical support supervisor offers often include on-call stipends, shift differentials, or performance bonuses that add real value. Before accepting or countering, ask for the full compensation breakdown so you're comparing complete packages.
Technical Support Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most technical support supervisors?
The most active employers for technical support supervisors right now are Reliance Test & Technology, HME, and Gensco, and the most openings are in Florida, Texas, and Colorado, based on current listings on Migrate Mate as of November 2026. Demand tends to be strongest at large managed service providers and enterprise technology companies with dedicated internal helpdesks.
How many technical support supervisor jobs are remote?
About 50% of technical support supervisor openings are fully remote or hybrid as of November 2026, reflecting broader flexibility in IT operations roles. Positions focused on cloud-based support, software-as-a-service platforms, and remote workforce management tend to have the highest share of fully remote arrangements, while roles that require hands-on hardware support or on-site team oversight remain largely in-person.
How do you become a technical support supervisor?
Start by building several years of hands-on technical support experience at the tier-two or tier-three level, then take on informal leadership by mentoring junior agents or leading shift coverage. Earning a certification in ITIL foundations or a relevant vendor platform strengthens your resume. From there, apply for team lead roles as an intermediate step before moving into a full supervisory title.
Can you get a technical support supervisor job without prior supervisory experience?
Yes, candidates who have never held a supervisory title can still compete for technical support supervisor roles by demonstrating informal leadership. Examples include training new hires, owning an escalation queue, or leading a process improvement project. Framing those contributions clearly on your resume, and backing them up with specific outcomes during the interview, helps close the experience gap effectively.
What does the technical support supervisor interview process look like?
The process typically starts with a recruiter screening focused on your team management background and familiarity with the company's ticketing environment. A hiring manager interview follows, often including scenario questions about handling an underperforming agent or a surge in ticket volume. Some employers add a panel interview with peers or a brief written exercise asking you to draft an escalation policy or coaching plan.
Where can I find and apply to technical support supervisor jobs?
You can find and apply to technical support supervisor jobs on Migrate Mate, which lists current openings from companies across the United States. Search for roles that match your experience level, industry background, and preferred work arrangement, then apply directly to each listing that fits.
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