TN Visa Account Operations Manager Jobs
Account Operations Manager roles qualify for TN visa sponsorship under the USMCA's Management Consultant category when the position involves systems analysis, operational planning, and cross-functional coordination at a professional level. Canadian citizens can apply at the border or a U.S. consulate without a cap or lottery. Mexican citizens require a consular appointment.
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Reports to Director, Brown University Health Retail Pharmacy Services or Director, Specialty Pharmacy Services as applicable. Responsible for managing all operational, professional, and clinical activities for pharmacy operations at assigned Brown University Health Pharmacy (LP) site. Serves as the designated Pharmacist-in-Charge and Registrant for assigned Brown University Health Pharmacy site and is personally accountable to the Rhode Island (RI) Department of Health (DoH) and federal Drug Enforcement Administration (DEA) for the entire scope of activities intrinsic to these designations. Ensures compliance with state, federal, organizational, and accrediting organization requirements. Ensures appropriate clinical pharmacist, pharmacy technician, and student intern scheduling. Ensures budgetary adherence for labor, payroll, sales, script count, inventory levels, and expenses. Completes annual performance appraisal for clinical pharmacists, pharmacy technicians, and student interns and serves as coach and mentor to develop staff. Oversees and closely reviews the work of clinical pharmacists, pharmacy technicians, and student interns. Collaborates with multidisciplinary care providers to monitor, assess, and intervene as needed to ensure safe, appropriate, and cost-effective medication use.
Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence, as these values guide our everyday actions with patients, customers, and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
- Instill Trust and Value Differences
- Patient and Community Focus and Collaborate
In addition, our leaders will demonstrate an aptitude for:
- Ensure Accountability and Build Effective Teams
- Drive Vision and Purpose and Optimize Work Processes
By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.
Responsibilities
Pursuant to Pharmacist-in-Charge and Registrant designations at the assigned Brown University Health Pharmacy licensed site is responsible to:
- Ensure the assigned LP licensed site meets the requirements set forth by federal and state law, RI Board of Pharmacy rules and regulations, and other applicable state regulations, including those pertaining to:
- All pharmacy licensed employee activities, including those beyond direct and indirect reports.
- All medication use and storage areas under the pharmacy license.
- All dispensing, compounding, order review, collaborative practice, and pharmacy clinical services being performed at the licensed location, even where no direct oversight.
- All pharmacy related policies, procedures, laws, rules and regulations and the activities performed under them.
- Any controlled substance loss or diversion at the assigned LP licensed location, regardless of role of individual diverting.
- All reports of significant controlled substance loss or diversion to State Board of Pharmacy and local Drug Enforcement Agency (DEA).
- Completion of biennial controlled substance inventory and maintenance of required records pertaining to receiving, dispensing, transferring, and reverse distribution of all control substances on site.
- Environmental conditions of all medication areas and assurance of pharmacy staff safety.
- Maintains knowledge of and compliance with regulations related to compounding including those promulgated by the Rhode Island Department of Health, Rhode Island Board of Pharmacy Rules and Regulations, United States Pharmacopoeia (USP) Chapters 795 and 800, and National Institute for Occupational Safety and Health (NIOSH).
- Ensures the highest standards of customer service are consistently executed, and that clinical pharmacist and pharmacy technician scheduling is adequate to meet patient/customer needs.
- Ensures clinical pharmacists consistently execute all established standards of service.
- Ensures budgetary adherence for labor, payroll, sales, script count, inventory levels, and expenses.
- Ensures new budgeted programs, initiatives, and technology are successfully implemented.
- Oversees compliance with the 340B drug purchasing program for pharmacies that serve as a contract pharmacy for one or more 340B covered entities.
- Ensures quality assurance standards are met, continually seeks out measures for improvement.
- Ensures staff participation in quality assessment and improvement activities and total quality management initiatives, including the adverse drug reaction, pharmacist clinical intervention, and medication incident reporting programs.
- Ensures staff is appropriately trained, follow policies and procedures, and complete required continuing education and corporate compliance learning modules.
- Precepts pharmacy interns and residents. Serves as a coach and mentor for all staff by assigning projects and establishing goals while providing continuous feedback.
- Completes annual performance appraisals for clinical pharmacists, pharmacy technicians, and student interns. Initiates and conducts corrective action plans, when appropriate.
- Interviews and hires new staff, ensures new employee on-boarding is completed.
- Adjusts workflow to achieve maximal productivity and efficiency.
- Maintains appropriate documentation and records regarding drug purchasing, storage, preparation, and distribution as required by organizational procedures and/or applicable laws, rules, and regulations.
- Ensures that refrigerated and frozen medications are stored at optimal temperatures and that optimal temperatures are maintained until medications are delivered to the patient.
- Monitors and drives sales and script count goals; interprets financial and performance metrics on a daily, weekly, monthly, and yearly basis as applicable to the site. Understands key business metrics and executes best practices to improve these metrics (i.e., customer satisfaction scores).
- Participates in education and training of healthcare practitioners, including pharmacy students and technicians, physicians and other practitioners, nurses, other care providers, and patients/customers on matters relevant to medication use.
- Maintains professional competence through participation in pharmacy development and skills enhancement programs, ongoing independent study, education-related professional activities, and affiliations. May perform the duties of a clinical pharmacist as needed.
PERFORMANCE STANDARDS
- Effective utilization of resources
- Management of continuous quality improvement
- High quality, high value patient-focused services
- Resource productivity
- Fiscal responsibility
- Development and implementation of effective, quality programs
- Customer satisfaction
- Performance improvements year-to-year
- Positive feedback from colleagues and staff
MINIMUM QUALIFICATIONS
QUALIFICATIONS – EDUCATION
- Bachelor of Science in pharmacy or Doctor of Pharmacy degree from an accredited college of pharmacy.
- Prior to start date, possesses current unrestricted licensure as a licensed pharmacist, or as a licensed 90-day temporary pharmacist, in the State of Rhode Island. Obtains full licensure prior to expiration of 90-day temporary pharmacist license, then possesses and maintains current unrestricted licensure as a licensed pharmacist in the State of Rhode Island.
QUALIFICATIONS - EXPERIENCE
- Three years progressively more responsible related experience, preferably gained in a similarly diverse and operationally complex health care environment is desired.
- Effective interpersonal and communication skills, both written and verbal, to interact appropriately with patients, families, colleagues, and others.
- Effective organizational and presentation skills.
- Knowledge of area/specialty specific technology, including, but not limited to, pharmacy information systems, automated dispensing technology, software, equipment, and automation. Experience with MS Word, Excel, Outlook, and web browsers.
SUPERVISORY RESPONSIBILITY
- Direct supervision of up to 60 FTEs.
Pay Range
$134,035.20-$221,187.20
Location
795 Middle Street - 795 Middle Street Fall River, Massachusetts 02721
Work Type
M-F 7:00am-7:00pm
Work Shift
Day
Daily Hours
8 hours
Driving Required
No
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
SUMMARY
Reports to Director, Brown University Health Retail Pharmacy Services or Director, Specialty Pharmacy Services as applicable. Responsible for managing all operational, professional, and clinical activities for pharmacy operations at assigned Brown University Health Pharmacy (LP) site. Serves as the designated Pharmacist-in-Charge and Registrant for assigned Brown University Health Pharmacy site and is personally accountable to the Rhode Island (RI) Department of Health (DoH) and federal Drug Enforcement Administration (DEA) for the entire scope of activities intrinsic to these designations. Ensures compliance with state, federal, organizational, and accrediting organization requirements. Ensures appropriate clinical pharmacist, pharmacy technician, and student intern scheduling. Ensures budgetary adherence for labor, payroll, sales, script count, inventory levels, and expenses. Completes annual performance appraisal for clinical pharmacists, pharmacy technicians, and student interns and serves as coach and mentor to develop staff. Oversees and closely reviews the work of clinical pharmacists, pharmacy technicians, and student interns. Collaborates with multidisciplinary care providers to monitor, assess, and intervene as needed to ensure safe, appropriate, and cost-effective medication use.
Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence, as these values guide our everyday actions with patients, customers, and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
- Instill Trust and Value Differences
- Patient and Community Focus and Collaborate
In addition, our leaders will demonstrate an aptitude for:
- Ensure Accountability and Build Effective Teams
- Drive Vision and Purpose and Optimize Work Processes
By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.
Responsibilities
Pursuant to Pharmacist-in-Charge and Registrant designations at the assigned Brown University Health Pharmacy licensed site is responsible to:
- Ensure the assigned LP licensed site meets the requirements set forth by federal and state law, RI Board of Pharmacy rules and regulations, and other applicable state regulations, including those pertaining to:
- All pharmacy licensed employee activities, including those beyond direct and indirect reports.
- All medication use and storage areas under the pharmacy license.
- All dispensing, compounding, order review, collaborative practice, and pharmacy clinical services being performed at the licensed location, even where no direct oversight.
- All pharmacy related policies, procedures, laws, rules and regulations and the activities performed under them.
- Any controlled substance loss or diversion at the assigned LP licensed location, regardless of role of individual diverting.
- All reports of significant controlled substance loss or diversion to State Board of Pharmacy and local Drug Enforcement Agency (DEA).
- Completion of biennial controlled substance inventory and maintenance of required records pertaining to receiving, dispensing, transferring, and reverse distribution of all control substances on site.
- Environmental conditions of all medication areas and assurance of pharmacy staff safety.
- Maintains knowledge of and compliance with regulations related to compounding including those promulgated by the Rhode Island Department of Health, Rhode Island Board of Pharmacy Rules and Regulations, United States Pharmacopoeia (USP) Chapters 795 and 800, and National Institute for Occupational Safety and Health (NIOSH).
- Ensures the highest standards of customer service are consistently executed, and that clinical pharmacist and pharmacy technician scheduling is adequate to meet patient/customer needs.
- Ensures clinical pharmacists consistently execute all established standards of service.
- Ensures budgetary adherence for labor, payroll, sales, script count, inventory levels, and expenses.
- Ensures new budgeted programs, initiatives, and technology are successfully implemented.
- Oversees compliance with the 340B drug purchasing program for pharmacies that serve as a contract pharmacy for one or more 340B covered entities.
- Ensures quality assurance standards are met, continually seeks out measures for improvement.
- Ensures staff participation in quality assessment and improvement activities and total quality management initiatives, including the adverse drug reaction, pharmacist clinical intervention, and medication incident reporting programs.
- Ensures staff is appropriately trained, follow policies and procedures, and complete required continuing education and corporate compliance learning modules.
- Precepts pharmacy interns and residents. Serves as a coach and mentor for all staff by assigning projects and establishing goals while providing continuous feedback.
- Completes annual performance appraisals for clinical pharmacists, pharmacy technicians, and student interns. Initiates and conducts corrective action plans, when appropriate.
- Interviews and hires new staff, ensures new employee on-boarding is completed.
- Adjusts workflow to achieve maximal productivity and efficiency.
- Maintains appropriate documentation and records regarding drug purchasing, storage, preparation, and distribution as required by organizational procedures and/or applicable laws, rules, and regulations.
- Ensures that refrigerated and frozen medications are stored at optimal temperatures and that optimal temperatures are maintained until medications are delivered to the patient.
- Monitors and drives sales and script count goals; interprets financial and performance metrics on a daily, weekly, monthly, and yearly basis as applicable to the site. Understands key business metrics and executes best practices to improve these metrics (i.e., customer satisfaction scores).
- Participates in education and training of healthcare practitioners, including pharmacy students and technicians, physicians and other practitioners, nurses, other care providers, and patients/customers on matters relevant to medication use.
- Maintains professional competence through participation in pharmacy development and skills enhancement programs, ongoing independent study, education-related professional activities, and affiliations. May perform the duties of a clinical pharmacist as needed.
PERFORMANCE STANDARDS
- Effective utilization of resources
- Management of continuous quality improvement
- High quality, high value patient-focused services
- Resource productivity
- Fiscal responsibility
- Development and implementation of effective, quality programs
- Customer satisfaction
- Performance improvements year-to-year
- Positive feedback from colleagues and staff
MINIMUM QUALIFICATIONS
QUALIFICATIONS – EDUCATION
- Bachelor of Science in pharmacy or Doctor of Pharmacy degree from an accredited college of pharmacy.
- Prior to start date, possesses current unrestricted licensure as a licensed pharmacist, or as a licensed 90-day temporary pharmacist, in the State of Rhode Island. Obtains full licensure prior to expiration of 90-day temporary pharmacist license, then possesses and maintains current unrestricted licensure as a licensed pharmacist in the State of Rhode Island.
QUALIFICATIONS - EXPERIENCE
- Three years progressively more responsible related experience, preferably gained in a similarly diverse and operationally complex health care environment is desired.
- Effective interpersonal and communication skills, both written and verbal, to interact appropriately with patients, families, colleagues, and others.
- Effective organizational and presentation skills.
- Knowledge of area/specialty specific technology, including, but not limited to, pharmacy information systems, automated dispensing technology, software, equipment, and automation. Experience with MS Word, Excel, Outlook, and web browsers.
SUPERVISORY RESPONSIBILITY
- Direct supervision of up to 60 FTEs.
Pay Range
$134,035.20-$221,187.20
Location
795 Middle Street - 795 Middle Street Fall River, Massachusetts 02721
Work Type
M-F 7:00am-7:00pm
Work Shift
Day
Daily Hours
8 hours
Driving Required
No
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
See all TN Visa Account Operations Manager Jobs
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Get Access To All JobsTips for Finding TN Visa Sponsorship as an Account Operations Manager
Frame your credentials around management consulting
TN visa classification for this role depends on aligning your duties to the Management Consultant category. Pull language from your offer letter that emphasizes advisory, analytical, and planning functions rather than general supervisory tasks.
Target employers with dedicated HR immigration teams
Mid-to-large operations-driven companies in logistics, SaaS, and financial services are accustomed to preparing TN support letters. Smaller employers may not know that TN requires a detailed job offer letter, not a petition, which slows offers down.
Verify your degree matches the role's consulting scope
CBP officers assess whether your undergraduate or graduate degree supports a consulting-level operations function. A business administration or industrial engineering degree strengthens your case more than a general management credential with no quantitative coursework.
Request a duty-specific offer letter before crossing
Canadian professionals applying at the port of entry need an offer letter that describes specific operational and analytical duties, not just a job title. Vague letters citing only 'managing accounts' have led to CBP requests for clarification or outright deferrals.
Search for TN-ready roles through Migrate Mate
Filter for Account Operations Manager positions where employers have confirmed TN sponsorship capacity. Migrate Mate surfaces these roles so you spend your time on applications, not cold-calling HR teams about visa eligibility.
Prepare for Mexican nationals' consular documentation requirements
Mexican citizens must schedule a consular interview and bring a complete package including the employer's support letter, your credentials, and evidence of the consulting nature of the role. While TN visas don't involve prevailing wage requirements, salary documentation helps establish legitimacy and strengthen your application.
Account Operations Manager TN Visa: Frequently Asked Questions
Does an Account Operations Manager role qualify for a TN visa?
It can, but the classification depends on how the role is structured. TN visas don't have a dedicated 'operations manager' category. The position typically qualifies under Management Consultant, which requires that your duties center on advising, analyzing, and recommending operational improvements rather than direct staff supervision or routine account administration.
How does TN visa sponsorship compare to H-1B for this role?
TN is significantly more accessible for Account Operations Managers. There's no annual lottery, no cap for Canadian citizens, and employers don't file a petition with USCIS. For Canadians, you present your offer letter and credentials directly at the U.S. port of entry—no advance government filing required. H-1B visa requires a lottery selection, prevailing wage certification, and months of processing. For qualified Canadians in particular, TN is a faster path to starting work.
What documentation does my employer need to provide for TN sponsorship?
Your employer prepares a support letter on company letterhead that describes your specific duties, confirms the professional nature of the role, states your salary, and explains why a Management Consultant classification applies. The letter should reference your credentials and tie the operational responsibilities to consulting-level analysis. Canadian citizens present this letter at the port of entry; Mexican citizens bring it to their consular interview.
Where can I find Account Operations Manager jobs that offer TN visa sponsorship?
Migrate Mate is built specifically for Canadian and Mexican professionals seeking roles with confirmed TN visa sponsorship. Rather than filtering through generic job postings and guessing at employer willingness to sponsor, you can search roles where sponsorship capacity is already established for TN-eligible candidates.
Can I switch employers while on a TN visa as an Account Operations Manager?
Yes, but you need a new TN authorization before starting with the new employer. Your TN status is tied to the specific employer and role listed at entry. Canadians can apply at the port of entry with a new offer letter from the incoming employer. Mexican nationals must return to a U.S. consulate. There's no USCIS petition required, but you can't begin work until the new TN is approved.