TN Visa Field Operations Supervisor Jobs
Field Operations Supervisor roles qualify for TN visa sponsorship under the USMCA treaty when the position meets the Industrial Engineer or Management Consultant occupational category. Canadian citizens can apply at the port of entry with same-day decisions. Mexican citizens require a consular appointment. No lottery, no cap for Canadians.
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Get Access To All JobsINTRODUCTION
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
ABOUT THE ROLE
The Operations Supervisor will lead a team of operations personnel responsible for supporting commercial deliveries and development with our fleet of autonomous sidewalk robots. Reporting to the Director of Operations, your main objective will be to motivate your direct reports and cross functional partners through effective communication, training, coaching, development, performance monitoring, recognition, and supervision. You will demonstrate expertise with your knowledge of the processes your team is required to perform, ensure your team members are effectively performing job responsibilities utilizing standardized methods, and help the organization drive process improvements that allow the operations function at scale. You’ll also serve as the link between engineering and operations, supporting development tests and providing feedback to inform teams on the products and services we build. You will be the jack of all trades for Operations, with daily contributions adding up to have a significant impact on the organization.
Responsibilities
- Hire, coach and develop team members within an assigned business unit on a day-to-day basis to ensure effective, efficient, and customer-oriented handling of communications with internal and external partners.
- Support daily operations, including management of field agents, robots, and remote operators.
- Conduct thorough one-on-ones, ongoing coaching, and guidance to team members to ensure continuity and quality of service.
- Monitor and evaluate staff performance levels to meet projected needs, customer service objectives, and KPIs.
- In coordination with Operations Management and HR, assist in personnel administration including: performance appraisals, promotions, administrative actions, etc.
- Ensure compliance with company policies and oversee necessary updates.
- Perform additional duties and responsibilities as needed.
BASIC QUALIFICATIONS
- 2+ years of experience hiring and managing a team of 5+ employees
- 3+ years in field operations / delivery / logistics, or similar experience
- Strong oral and written communication skills
- High-level interpersonal skills to work effectively with all levels of the organization, motivate employees and obtain efficient performance results
- Ability to work weekends, evenings, and holidays on-site
- Strong organization, collaboration, and problem-solving skills
- Ability to keep calm under pressure with a can-do attitude to meeting challenges
- Valid US driver’s license
- Ability to lift 70 lbs
- Willingness to be onsite in Orange County 5 days per week.
PREFERRED QUALIFICATIONS
- Bachelor's Degree in Business, Economics
- 3+ Years of Customer Resolution & Support
- Experience at high-growth, fast-paced startups
- Familiarity with G Suite, with an emphasis on Google Docs and Sheets
- Passion for efficiency, innovation, and robotics
- Multi-lingual (Spanish)
INTRODUCTION
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
ABOUT THE ROLE
The Operations Supervisor will lead a team of operations personnel responsible for supporting commercial deliveries and development with our fleet of autonomous sidewalk robots. Reporting to the Director of Operations, your main objective will be to motivate your direct reports and cross functional partners through effective communication, training, coaching, development, performance monitoring, recognition, and supervision. You will demonstrate expertise with your knowledge of the processes your team is required to perform, ensure your team members are effectively performing job responsibilities utilizing standardized methods, and help the organization drive process improvements that allow the operations function at scale. You’ll also serve as the link between engineering and operations, supporting development tests and providing feedback to inform teams on the products and services we build. You will be the jack of all trades for Operations, with daily contributions adding up to have a significant impact on the organization.
Responsibilities
- Hire, coach and develop team members within an assigned business unit on a day-to-day basis to ensure effective, efficient, and customer-oriented handling of communications with internal and external partners.
- Support daily operations, including management of field agents, robots, and remote operators.
- Conduct thorough one-on-ones, ongoing coaching, and guidance to team members to ensure continuity and quality of service.
- Monitor and evaluate staff performance levels to meet projected needs, customer service objectives, and KPIs.
- In coordination with Operations Management and HR, assist in personnel administration including: performance appraisals, promotions, administrative actions, etc.
- Ensure compliance with company policies and oversee necessary updates.
- Perform additional duties and responsibilities as needed.
BASIC QUALIFICATIONS
- 2+ years of experience hiring and managing a team of 5+ employees
- 3+ years in field operations / delivery / logistics, or similar experience
- Strong oral and written communication skills
- High-level interpersonal skills to work effectively with all levels of the organization, motivate employees and obtain efficient performance results
- Ability to work weekends, evenings, and holidays on-site
- Strong organization, collaboration, and problem-solving skills
- Ability to keep calm under pressure with a can-do attitude to meeting challenges
- Valid US driver’s license
- Ability to lift 70 lbs
- Willingness to be onsite in Orange County 5 days per week.
PREFERRED QUALIFICATIONS
- Bachelor's Degree in Business, Economics
- 3+ Years of Customer Resolution & Support
- Experience at high-growth, fast-paced startups
- Familiarity with G Suite, with an emphasis on Google Docs and Sheets
- Passion for efficiency, innovation, and robotics
- Multi-lingual (Spanish)
See all 12+ Field Operations Supervisor jobs
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Get Access To All JobsTips for Finding TN Visa Sponsorship as a Field Operations Supervisor
Match your credentials to TN categories
Field Operations Supervisor roles don't map to a single TN category. Confirm your degree aligns with Industrial Engineer or Management Consultant before applying. A mismatch at the port of entry means a same-day denial with no appeal.
Target employers with recent visa filings
Search Migrate Mate for employers with recent visa filings in operations and engineering management roles. These employers have demonstrated experience with work visa sponsorship and are more likely to understand visa processes for professional roles like Field Operations Supervisor.
Get your offer letter TN-ready before the border
Your employer's offer letter must specify the TN occupational category, your duties, and the employment period. Vague letters citing only job titles get challenged by CBP officers. Ask HR to confirm the letter addresses specialty occupation language explicitly.
Prepare for Mexican consular appointment timelines
Mexican citizens can't self-petition at a port of entry like Canadians can. Budget four to eight weeks for a consular appointment at a U.S. embassy in Mexico. Factor this into your employer's start date expectations before signing an offer.
Use Migrate Mate to find sponsoring employers
Search Migrate Mate to filter Field Operations Supervisor roles by TN visa sponsorship history. It surfaces employers who have filed for similar positions before, cutting out the guesswork of cold-applying to companies unfamiliar with the TN process.
Clarify TN renewal expectations with your employer
TN status is granted in three-year increments with unlimited renewals, but each renewal requires continued qualifying employment. Confirm your employer is prepared to support renewals and understands that any role change may require a new TN filing.
Field Operations Supervisor jobs are hiring across the US. Find yours.
Find Field Operations Supervisor JobsField Operations Supervisor TN Visa: Frequently Asked Questions
Does a Field Operations Supervisor role qualify for TN visa sponsorship?
It depends on how the role is structured and what degree you hold. Field Operations Supervisor positions most commonly qualify under the Industrial Engineer or Management Consultant TN categories. The job duties and your credentials must align with one of those categories. A supervisor role that lacks an engineering or business analysis component may not qualify, and CBP officers at the border make the final call.
How does TN visa sponsorship compare to H-1B for Field Operations Supervisors?
TN has no lottery and no annual cap for Canadian citizens, so you can start work as soon as CBP approves your application at the port of entry, often the same day. H-1B requires entering a random lottery each April with a roughly one-in-four selection rate. For Canadian professionals in operations management, TN is a faster and more predictable path. Mexican citizens still need a consular appointment, but there is no lottery.
Where can I find Field Operations Supervisor jobs that offer TN visa sponsorship?
Migrate Mate is built specifically for this search. You can filter roles by TN visa sponsorship and see which employers have a history of filing for similar positions. Most general job boards don't surface visa sponsorship details at all, which means you end up spending time on applications that go nowhere because the employer isn't set up to support TN workers.
What documents does my employer need to provide for my TN application?
Your employer must provide a support letter on company letterhead that specifies the TN occupational category, a description of your duties, the qualifications required, the employment period, and your offered compensation. Canadian citizens present this letter along with their credentials at the port of entry. Mexican citizens submit it as part of their visa application package at a U.S. consulate. Missing or vague letters are the most common reason for TN denials.
Can I switch employers while working in the United States on TN status as a Field Operations Supervisor?
Yes, but you need a new TN approval tied to your new employer before you start working for them. Canadian citizens can obtain a new TN at a port of entry when changing employers. Mexican citizens need a new consular appointment. There is no H-1B-style portability for TN, so you can't begin work with a new employer while a new petition is pending.
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