TN Visa Customer Experience Specialist Jobs
Customer Experience Specialist roles qualify for TN visa sponsorship under the USMCA's Management Consultant category when the position involves analyzing customer data, developing service strategies, and advising on process improvements. Canadian citizens can enter at the border with an employer support letter and no cap or lottery. Mexican citizens need a consular appointment with an employer support letter. Employers prepare documentation to support your TN application—no government filing or prevailing wage requirements apply.
Find TN Visa Customer Experience Specialist JobsOverview
Showing 5 of 16+ Customer Experience Specialist jobs
See all Customer Experience Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Experience Specialist roles.
Get Access To All JobsABOUT LATHAM & WATKINS:
Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.
ABOUT THE ROLE:
The Workplace Experience Systems Analyst is an integral part of Latham’s Workplace Experience team. This role will be responsible for supporting WE Systems Technology, Knowledge, Training, and Reporting platforms, as well as collaborating with cross-functional teams to design, develop, and deploy AI enhancements that improve operational efficiency and user experience. This role will be located in either our New York office or Global Services Office in Downtown Los Angeles. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.
Responsibilities:
Other key responsibilities include:
- Identifying opportunities for new AI technologies and working with the WE Systems team on creating new, or improving existing, machine learning and predictive analytics within Workplace Experience
- Helping to maintain, track, and improve multiple applications, systems, technology tools, and services supported by the WE Systems team and its global partners
- Providing systems access to new users, troubleshooting issues and concerns, and participating in quality assurance testing and monitoring programs
- Creating, drafting, and publishing workflows, reports, presentations, meeting minutes, and project schedules
- Understanding internal and external clients’ requests and maintaining the skills, knowledge, and know-how to clarify requests in order to deliver desired results
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
QUALIFICATIONS
We’d love to hear from you if you:
- Possess knowledge of multiple technology applications with the ability to relay this knowledge through training and resource materials to other team members on a global scale
- Display strong knowledge of graphics programs, such as Adobe Illustrator, as well as Microsoft Office 365 applications
- Demonstrate excellent oral and written communications skills
And have:
- A bachelor’s degree or equivalent in computer science or information systems, preferably
- A minimum of three (3) years of computer-based customer support experience
- Minimum 2 years of hands-on experience working within ServiceNow or a comparable enterprise ticketing platform
- Previous experience as a technology support, help desk, or professional support assistant, preferably
- Experience in technology support, documenting processes, and technical requirements
- Experience working with AI agents and creating complex prompts
BENEFITS & ADDITIONAL INFORMATION:
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
- Healthcare, life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
LOCATION:
This role will be located in either our New York office or Global Services Office in Downtown Los Angeles.
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Pay Range: USD $75,000.00 - USD $90,000.00 /Yr.
ABOUT LATHAM & WATKINS:
Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.
ABOUT THE ROLE:
The Workplace Experience Systems Analyst is an integral part of Latham’s Workplace Experience team. This role will be responsible for supporting WE Systems Technology, Knowledge, Training, and Reporting platforms, as well as collaborating with cross-functional teams to design, develop, and deploy AI enhancements that improve operational efficiency and user experience. This role will be located in either our New York office or Global Services Office in Downtown Los Angeles. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.
Responsibilities:
Other key responsibilities include:
- Identifying opportunities for new AI technologies and working with the WE Systems team on creating new, or improving existing, machine learning and predictive analytics within Workplace Experience
- Helping to maintain, track, and improve multiple applications, systems, technology tools, and services supported by the WE Systems team and its global partners
- Providing systems access to new users, troubleshooting issues and concerns, and participating in quality assurance testing and monitoring programs
- Creating, drafting, and publishing workflows, reports, presentations, meeting minutes, and project schedules
- Understanding internal and external clients’ requests and maintaining the skills, knowledge, and know-how to clarify requests in order to deliver desired results
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
QUALIFICATIONS
We’d love to hear from you if you:
- Possess knowledge of multiple technology applications with the ability to relay this knowledge through training and resource materials to other team members on a global scale
- Display strong knowledge of graphics programs, such as Adobe Illustrator, as well as Microsoft Office 365 applications
- Demonstrate excellent oral and written communications skills
And have:
- A bachelor’s degree or equivalent in computer science or information systems, preferably
- A minimum of three (3) years of computer-based customer support experience
- Minimum 2 years of hands-on experience working within ServiceNow or a comparable enterprise ticketing platform
- Previous experience as a technology support, help desk, or professional support assistant, preferably
- Experience in technology support, documenting processes, and technical requirements
- Experience working with AI agents and creating complex prompts
BENEFITS & ADDITIONAL INFORMATION:
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
- Healthcare, life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
LOCATION:
This role will be located in either our New York office or Global Services Office in Downtown Los Angeles.
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Pay Range: USD $75,000.00 - USD $90,000.00 /Yr.
See all TN Visa Customer Experience Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new TN Visa Customer Experience Specialist Jobs.
Get Access To All JobsTips for Finding TN Visa Sponsorship as a Customer Experience Specialist
Frame your resume around consulting deliverables
TN visa approval hinges on matching the Management Consultant category, so reframe your experience around diagnosing problems, recommending solutions, and measuring outcomes rather than day-to-day support tasks. Generic customer service language weakens the case.
Target employers experienced with visa sponsorship
Companies that have filed work visa petitions before understand the sponsorship process and won't stall at the offer stage. Use Migrate Mate to filter Customer Experience Specialist roles by employers with recent visa filings before applying.
Ask hiring managers about border processing timeline before accepting
Here's the rewritten version: For Canadian citizens, you'll present your employer's support letter directly at the U.S. border or port of entry. For Mexican citizens, your employer will provide a support letter that you'll use to apply at a U.S. consulate—be sure to allow time for the consular appointment to be scheduled. Confirm your prospective employer understands the TN process and can provide documentation promptly.
Prepare a specialty occupation justification memo
CBP officers at the Canadian border and U.S. consular officers evaluating Mexican TN applications both scrutinize whether the role requires a bachelor's degree in a specific field. Draft a brief memo linking your degree field to the analytical duties in the job description.
Align your degree field explicitly in the offer letter
If your degree is in business, communications, or a related discipline, ask your employer to specify in the offer letter that the role requires that field. Mismatches between listed duties and your credential are a leading cause of TN denials for this category.
Plan for Canadian border entry or Mexican consular timelines differently
Canadian citizens can present TN documents at a land border or preclearance airport and receive status the same day. Mexican citizens must schedule a visa appointment at a U.S. consulate, which can add several weeks to your start timeline.
Customer Experience Specialist TN Visa: Frequently Asked Questions
Does a Customer Experience Specialist role qualify for a TN visa?
It can, but the fit depends on how the role is structured. TN visas for this title typically fall under the Management Consultant category, which requires the position to involve advising, analyzing, and recommending improvements rather than frontline support work. If your job description emphasizes strategic customer journey analysis, process redesign, or cross-functional consultation, it's a stronger fit than a role focused on resolving individual tickets.
How does the TN visa compare to H-1B for Customer Experience Specialist roles?
The TN visa has no annual lottery and no cap for Canadian citizens, so you can secure status year-round without waiting for a selection result. H-1B visa requires entering a lottery with roughly a 25 to 30 percent selection rate in recent fiscal years. For Canadians, TN is almost always the faster path. Mexican citizens face a TN allocation limit, but consular processing still avoids the H-1B lottery entirely.
What documents does a Canadian professional need at the border for TN entry?
You need a valid Canadian passport, a signed employer support letter detailing your title, duties, degree requirement, and TN classification, and proof of your qualifying degree. CBP officers adjudicate TN status on the spot at land borders and preclearance airports, so document completeness matters more than processing time. Present all materials directly at the port of entry—there is no advance government filing required for TN status.
Where can I find Customer Experience Specialist jobs that offer TN visa sponsorship?
Migrate Mate is built specifically for Canadian and Mexican professionals searching for roles that may qualify for TN visa sponsorship. You can search by job title, filter for employers with recent visa filings, and see which companies have experience sponsoring work visas, saving you from applying to roles where sponsorship is uncertain or where the employer has never navigated the visa sponsorship process.
Can my employer deny TN sponsorship after extending a job offer?
Yes, and it happens when employers learn the visa sponsorship process requires their involvement. Unlike H-1B, the TN process is relatively straightforward—Canadians present their offer letter and supporting documentation directly at the U.S. border or port of entry with no USCIS petition required. However, some employers still withdraw offers once they realize they need to prepare a support letter and documentation. Targeting companies with prior visa sponsorship experience reduces this risk significantly.