TN Visa Customer Experience Specialist Jobs
Customer Experience Specialist roles qualify for TN visa sponsorship under the USMCA's Management Consultant category when the position involves analyzing customer data, developing service strategies, and advising on process improvements. Canadian citizens can enter at the border with an employer support letter and no cap or lottery. Mexican citizens need a consular appointment with an employer support letter. Employers prepare documentation to support your TN application—no government filing or prevailing wage requirements apply.
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Get Access To All JobsExplore opportunities with Home Office, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.
As the Regional Home Health Quality and Patient Experience Coordinator, you will report to the Home Health Quality and Patient Experience Zone Manager and be responsible for facilitating overall agency quality improvement and outcome performance.
Primary Responsibilities:
- Perform at least one annual on-site assessment and perform site visits to identify and address factors to improve quality performance (Value-based Purchasing, HHCAHPS, STAR, and publicly reported quality measures)
- Analyze data and partner with agency leadership to develop, implement, and monitor actions to mitigate quality-related findings
- Monitor internal quality chart review results and provide feedback on action plan development
- Support agencies during state and Joint Commission surveys, assist in action plan development, and monitor follow-through
- Maintain current knowledge of regulations and act as a resource for agency leadership
- Communicate face-to-face with Agency leaders and internal upper leadership
- Prepare for and participate in monthly quality review calls
- Ability to travel within service area
- Perform other assigned duties timely and adequately
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor's Degree in a healthcare-related field or RN with Associate Degree
- 3+ years of healthcare experience in home care or healthcare quality-related experience
- Demonstrated understanding of CMS Conditions of Participation, Joint Commission Standards, and state licensing standards
- Proficient computer skills with knowledge of Microsoft Word and Excel
- Current Driver's License, vehicle insurance, and access to a dependable vehicle
Preferred Qualifications:
- Effective written and verbal communication skills
- Demonstrated fiscal responsibility and accountability
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $68,904 to $103,356 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Explore opportunities with Home Office, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.
As the Regional Home Health Quality and Patient Experience Coordinator, you will report to the Home Health Quality and Patient Experience Zone Manager and be responsible for facilitating overall agency quality improvement and outcome performance.
Primary Responsibilities:
- Perform at least one annual on-site assessment and perform site visits to identify and address factors to improve quality performance (Value-based Purchasing, HHCAHPS, STAR, and publicly reported quality measures)
- Analyze data and partner with agency leadership to develop, implement, and monitor actions to mitigate quality-related findings
- Monitor internal quality chart review results and provide feedback on action plan development
- Support agencies during state and Joint Commission surveys, assist in action plan development, and monitor follow-through
- Maintain current knowledge of regulations and act as a resource for agency leadership
- Communicate face-to-face with Agency leaders and internal upper leadership
- Prepare for and participate in monthly quality review calls
- Ability to travel within service area
- Perform other assigned duties timely and adequately
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor's Degree in a healthcare-related field or RN with Associate Degree
- 3+ years of healthcare experience in home care or healthcare quality-related experience
- Demonstrated understanding of CMS Conditions of Participation, Joint Commission Standards, and state licensing standards
- Proficient computer skills with knowledge of Microsoft Word and Excel
- Current Driver's License, vehicle insurance, and access to a dependable vehicle
Preferred Qualifications:
- Effective written and verbal communication skills
- Demonstrated fiscal responsibility and accountability
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $68,904 to $103,356 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
See all TN Visa Customer Experience Specialist Jobs
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Get Access To All JobsTips for Finding TN Visa Sponsorship as a Customer Experience Specialist
Frame your resume around consulting deliverables
TN visa approval hinges on matching the Management Consultant category, so reframe your experience around diagnosing problems, recommending solutions, and measuring outcomes rather than day-to-day support tasks. Generic customer service language weakens the case.
Target employers experienced with visa sponsorship
Companies that have filed work visa petitions before understand the sponsorship process and won't stall at the offer stage. Use Migrate Mate to filter Customer Experience Specialist roles by employers with recent visa filings before applying.
Ask hiring managers about border processing timeline before accepting
Here's the rewritten version: For Canadian citizens, you'll present your employer's support letter directly at the U.S. border or port of entry. For Mexican citizens, your employer will provide a support letter that you'll use to apply at a U.S. consulate—be sure to allow time for the consular appointment to be scheduled. Confirm your prospective employer understands the TN process and can provide documentation promptly.
Prepare a specialty occupation justification memo
CBP officers at the Canadian border and U.S. consular officers evaluating Mexican TN applications both scrutinize whether the role requires a bachelor's degree in a specific field. Draft a brief memo linking your degree field to the analytical duties in the job description.
Align your degree field explicitly in the offer letter
If your degree is in business, communications, or a related discipline, ask your employer to specify in the offer letter that the role requires that field. Mismatches between listed duties and your credential are a leading cause of TN denials for this category.
Plan for Canadian border entry or Mexican consular timelines differently
Canadian citizens can present TN documents at a land border or preclearance airport and receive status the same day. Mexican citizens must schedule a visa appointment at a U.S. consulate, which can add several weeks to your start timeline.
Customer Experience Specialist TN Visa: Frequently Asked Questions
Does a Customer Experience Specialist role qualify for a TN visa?
It can, but the fit depends on how the role is structured. TN visas for this title typically fall under the Management Consultant category, which requires the position to involve advising, analyzing, and recommending improvements rather than frontline support work. If your job description emphasizes strategic customer journey analysis, process redesign, or cross-functional consultation, it's a stronger fit than a role focused on resolving individual tickets.
How does the TN visa compare to H-1B for Customer Experience Specialist roles?
The TN visa has no annual lottery and no cap for Canadian citizens, so you can secure status year-round without waiting for a selection result. H-1B visa requires entering a lottery with roughly a 25 to 30 percent selection rate in recent fiscal years. For Canadians, TN is almost always the faster path. Mexican citizens face a TN allocation limit, but consular processing still avoids the H-1B lottery entirely.
What documents does a Canadian professional need at the border for TN entry?
You need a valid Canadian passport, a signed employer support letter detailing your title, duties, degree requirement, and TN classification, and proof of your qualifying degree. CBP officers adjudicate TN status on the spot at land borders and preclearance airports, so document completeness matters more than processing time. Present all materials directly at the port of entry—there is no advance government filing required for TN status.
Where can I find Customer Experience Specialist jobs that offer TN visa sponsorship?
Migrate Mate is built specifically for Canadian and Mexican professionals searching for roles that may qualify for TN visa sponsorship. You can search by job title, filter for employers with recent visa filings, and see which companies have experience sponsoring work visas, saving you from applying to roles where sponsorship is uncertain or where the employer has never navigated the visa sponsorship process.
Can my employer deny TN sponsorship after extending a job offer?
Yes, and it happens when employers learn the visa sponsorship process requires their involvement. Unlike H-1B, the TN process is relatively straightforward—Canadians present their offer letter and supporting documentation directly at the U.S. border or port of entry with no USCIS petition required. However, some employers still withdraw offers once they realize they need to prepare a support letter and documentation. Targeting companies with prior visa sponsorship experience reduces this risk significantly.