TN Visa Director Of Account Management Jobs
Director of Account Management roles qualify for TN visa sponsorship under the USMCA's Management Consultant category when the position involves advisory functions rather than direct line management. Canadian citizens can enter at the port of entry without a cap; Mexican citizens require a consular appointment. Bring a detailed offer letter outlining your advisory duties.
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Get Access To All JobsTogether we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Get to Know the Opportunity:
The ITSM Consultant is a senior practitioner responsible for the effective operation, governance, measurement, and continual improvement of assigned enterprise IT Service Management processes. The role works across technology teams, service owners, and business stakeholders to strengthen process execution, improve service reliability, and ensure ITSM practices support organizational objectives.
The Consultant applies advanced ITSM and ITIL knowledge to manage complex operational activities, facilitate cross-functional problem solving, analyze service-performance data, and improve process controls and outcomes. The role helps define and execute process-maturity, automation, analytics, and AI-enabled transformation initiatives under the direction of ITSM leadership.
This is an individual contributor role requiring independent judgment, strong facilitation skills, and the ability to establish accountability and drive results across teams without direct authority. The Consultant translates operational and business needs into thoroughly defined requirements and partners with technical teams to design, implement, measure, and continuously improve ITSM capabilities.
The Contributions You’ll Make:
- Operates and continually improves assigned ITSM processes to support reliable, consistent, and effective service-management outcomes.
- Defines and maintains process standards, procedures, controls, roles, and governance in alignment with organizational objectives and ITSM practices.
- Monitors process execution, adherence, data quality, and control effectiveness and works with service owners and technology teams to address identified gaps.
- Helps define and execute process-transformation initiatives involving process maturity, workflow optimization, automation, analytics, and responsible use of artificial intelligence.
- Evaluates current-state processes and identifies improvements that simplify work, reduce manual effort, improve consistency, strengthen controls, and improve service outcomes.
- Translates business and operational needs into clear process and functional requirements and partners with platform, engineering, data, and automation teams through design, implementation, testing, and adoption.
- Defines and improves key performance indicators, operational measures, and reporting used to evaluate process effectiveness, execution, adherence, and business outcomes.
- Analyzes service-management data and performance trends to identify process gaps, recurring demand, operational risks, and improvement priorities.
- Develops and presents actionable reporting and recommendations to ITSM leadership, service owners, and other stakeholders.
- Leads cross-functional workshops, process reviews, and improvement efforts and drives decisions, accountability, and completion of agreed actions without direct authority.
- Supports organizational adoption of process and technology changes through stakeholder engagement, documentation, communication, training, and measurement.
- Maintains awareness of evolving ITSM practices, platform capabilities, automation approaches, analytics, and AI applications relevant to service-management operations.
- Performs other duties and projects as assigned.
Minimum Knowledge & Experience:
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or an equivalent combination of relevant professional experience, training, and industry-recognized certifications.
- Generally seven or more years of experience in an ITSM practitioner, process-management, or service-operations role.
- ITIL Service Management Foundation certification or equivalent experience is required.
- Advanced understanding of ITSM principles, practices, process interactions, governance, controls, measurement, and continual improvement.
- Demonstrated experience operating and improving complex ITSM processes in a large or distributed technology environment.
- Strong knowledge of process-improvement methodologies and experience moving processes from documented design to consistent operational execution.
- Experience identifying process inefficiencies and helping define and implement workflow, automation, analytics, or AI-enabled improvements.
- Ability to translate operational challenges and business objectives into complete functional requirements, process flows, user stories, data requirements, controls, and measurable acceptance criteria.
- Working knowledge of enterprise ITSM platforms, preferably ServiceNow, sufficient to partner effectively with developers, platform owners, architects, data teams, and other technical resources.
- Ability to identify appropriate uses of automation and artificial intelligence while accounting for process controls, data quality, human oversight, security, and measurable business value.
- Strong analytical skills with the ability to define performance measures, interpret operational data, identify trends, assess process effectiveness, and recommend specific actions.
- Ability to lead meetings, workshops, investigations, and operational response activities involving technical teams, service owners, vendors, and leadership stakeholders.
- Strong written and verbal communication skills, including the ability to communicate complex technical and process information clearly to technical and nontechnical audiences.
- Demonstrated ability to influence, establish accountability, and drive cross-functional work through completion without direct reporting authority.
- Ability to work independently, manage competing operational and transformation priorities, and exercise sound judgment in complex or high-pressure situations.
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$100,070 - $157,470 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Get to Know the Opportunity:
The ITSM Consultant is a senior practitioner responsible for the effective operation, governance, measurement, and continual improvement of assigned enterprise IT Service Management processes. The role works across technology teams, service owners, and business stakeholders to strengthen process execution, improve service reliability, and ensure ITSM practices support organizational objectives.
The Consultant applies advanced ITSM and ITIL knowledge to manage complex operational activities, facilitate cross-functional problem solving, analyze service-performance data, and improve process controls and outcomes. The role helps define and execute process-maturity, automation, analytics, and AI-enabled transformation initiatives under the direction of ITSM leadership.
This is an individual contributor role requiring independent judgment, strong facilitation skills, and the ability to establish accountability and drive results across teams without direct authority. The Consultant translates operational and business needs into thoroughly defined requirements and partners with technical teams to design, implement, measure, and continuously improve ITSM capabilities.
The Contributions You’ll Make:
- Operates and continually improves assigned ITSM processes to support reliable, consistent, and effective service-management outcomes.
- Defines and maintains process standards, procedures, controls, roles, and governance in alignment with organizational objectives and ITSM practices.
- Monitors process execution, adherence, data quality, and control effectiveness and works with service owners and technology teams to address identified gaps.
- Helps define and execute process-transformation initiatives involving process maturity, workflow optimization, automation, analytics, and responsible use of artificial intelligence.
- Evaluates current-state processes and identifies improvements that simplify work, reduce manual effort, improve consistency, strengthen controls, and improve service outcomes.
- Translates business and operational needs into clear process and functional requirements and partners with platform, engineering, data, and automation teams through design, implementation, testing, and adoption.
- Defines and improves key performance indicators, operational measures, and reporting used to evaluate process effectiveness, execution, adherence, and business outcomes.
- Analyzes service-management data and performance trends to identify process gaps, recurring demand, operational risks, and improvement priorities.
- Develops and presents actionable reporting and recommendations to ITSM leadership, service owners, and other stakeholders.
- Leads cross-functional workshops, process reviews, and improvement efforts and drives decisions, accountability, and completion of agreed actions without direct authority.
- Supports organizational adoption of process and technology changes through stakeholder engagement, documentation, communication, training, and measurement.
- Maintains awareness of evolving ITSM practices, platform capabilities, automation approaches, analytics, and AI applications relevant to service-management operations.
- Performs other duties and projects as assigned.
Minimum Knowledge & Experience:
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or an equivalent combination of relevant professional experience, training, and industry-recognized certifications.
- Generally seven or more years of experience in an ITSM practitioner, process-management, or service-operations role.
- ITIL Service Management Foundation certification or equivalent experience is required.
- Advanced understanding of ITSM principles, practices, process interactions, governance, controls, measurement, and continual improvement.
- Demonstrated experience operating and improving complex ITSM processes in a large or distributed technology environment.
- Strong knowledge of process-improvement methodologies and experience moving processes from documented design to consistent operational execution.
- Experience identifying process inefficiencies and helping define and implement workflow, automation, analytics, or AI-enabled improvements.
- Ability to translate operational challenges and business objectives into complete functional requirements, process flows, user stories, data requirements, controls, and measurable acceptance criteria.
- Working knowledge of enterprise ITSM platforms, preferably ServiceNow, sufficient to partner effectively with developers, platform owners, architects, data teams, and other technical resources.
- Ability to identify appropriate uses of automation and artificial intelligence while accounting for process controls, data quality, human oversight, security, and measurable business value.
- Strong analytical skills with the ability to define performance measures, interpret operational data, identify trends, assess process effectiveness, and recommend specific actions.
- Ability to lead meetings, workshops, investigations, and operational response activities involving technical teams, service owners, vendors, and leadership stakeholders.
- Strong written and verbal communication skills, including the ability to communicate complex technical and process information clearly to technical and nontechnical audiences.
- Demonstrated ability to influence, establish accountability, and drive cross-functional work through completion without direct reporting authority.
- Ability to work independently, manage competing operational and transformation priorities, and exercise sound judgment in complex or high-pressure situations.
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$100,070 - $157,470 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
See all 507+ TN Visa Director Of Account Management Jobs
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Get Access To All JobsTips for Finding TN Visa Sponsorship in Director Of Account Management
Frame your role as advisory not supervisory
TN visa eligibility under Management Consultant requires demonstrating advisory functions. Before applying, reframe your resume and offer letter to emphasize client strategy, process improvement, and recommendations rather than headcount ownership or budget authority.
Request a duty-specific offer letter
CBP officers assess TN eligibility at the border based on your offer letter alone. Ask your employer to list specific advisory deliverables, client-facing responsibilities, and the consulting nature of the role rather than generic management titles.
Target employers with cross-border client portfolios
Companies managing Canadian or Mexican client accounts understand USMCA professional categories and are more likely to have navigated TN sponsorship before. Focus your search on B2B firms, SaaS companies, and professional services organizations with documented cross-border operations.
Use Migrate Mate to find verified TN sponsors
Search Migrate Mate to identify Director of Account Management roles at employers who have actively sponsored TN professionals. This surfaces verified opportunities so you spend your time on applications that won't stall at the offer stage over visa eligibility.
Prepare credential documentation before outreach
Have your degree transcripts, professional certifications, and a translated credential evaluation ready before you start interviewing. Delays in producing these documents after an offer is extended can push your start date past what most employers will tolerate.
Clarify the port of entry process for Canadian citizens
If you're Canadian, you don't need a visa stamp. You present your offer letter, credentials, and TN application directly to a CBP officer. Confirm with your employer that your start date allows a same-day border crossing rather than scheduling an appointment weeks out.
Director Of Account Management TN Visa: Frequently Asked Questions
Does a Director of Account Management role qualify for TN visa status?
It depends on how the role is defined. TN visa status for this title typically falls under the Management Consultant category, which requires the position to involve advisory or consultative functions. If the role is primarily operational line management with direct reports and budget control, CBP may deny the application. An offer letter that explicitly describes client advisory work, strategic recommendations, and consulting deliverables significantly strengthens eligibility.
How does the TN visa compare to H-1B for Director of Account Management positions?
The TN visa has no annual lottery and no numerical cap for Canadian citizens, so you can obtain status at a port of entry as soon as you have a qualifying offer. H-1B visa requires employer sponsorship, a lottery selection, and a wait until October 1 of the fiscal year. For Mexicans, TN has a limited annual allocation, but consular processing is still faster and more predictable than the H-1B lottery cycle.
Where can I find Director of Account Management jobs that offer TN visa sponsorship?
Migrate Mate is built specifically for this search. It filters Director of Account Management roles by employers with recent visa filings, so you're not guessing whether a company has experience supporting visa sponsorship during the offer process. Generic job boards don't surface employer sponsorship history, which makes it harder to identify viable opportunities before investing time in an application.
Can Mexican citizens apply for TN status for this role at the border like Canadians can?
No. Mexican nationals must apply for a TN visa at a U.S. consulate in Mexico rather than at a port of entry. You'll need to schedule a consular appointment, complete the DS-160, pay the visa application fee, and attend an interview. The qualifying documents are the same as for Canadian applicants, but the process takes longer and requires advance planning around consular appointment availability.
What happens if my Director of Account Management role changes after I enter on TN status?
If your duties shift materially, your existing TN may no longer cover the updated role. A promotion that adds significant budget authority or moves you fully into operational management rather than advisory work could put your status at risk. You and your employer should reassess TN eligibility whenever your title or core responsibilities change, and file an amended or new TN application before the role change takes effect.