TN Visa IT Support Analyst Jobs
IT Support Analyst roles qualify for TN visa sponsorship under the USMCA's Computer Systems Analyst category, covering positions focused on systems troubleshooting, network support, and helpdesk operations. Canadian citizens can secure TN status at the border or a U.S. port of entry without a lottery. Mexican citizens apply through a U.S. consulate with an employer-backed petition.
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Get Access To All JobsWHY DO WE NEED YOU?
CertainTeed is seeking an experienced IT Senior Systems Analyst - SAP Production Planning & Variant Configuration (VC) to design, deliver, and support technology solutions that enable and optimize our Supply Chain and Manufacturing operations. In this role, you will leverage SAP best practices while partnering closely with business stakeholders to develop solutions that meet operational needs and support strategic objectives.
The successful candidate will lead key initiatives, analyze business processes, translate requirements into scalable SAP solutions, and provide ongoing production support. This individual will work in a fast-paced, collaborative environment with business users, internal IT teams, and external partners, while also contributing to future SAP S/4HANA implementation and upgrade initiatives.
Key Responsibilities:
Business Process & Solution Governance
- Partner with business stakeholders, IT team members, and process owners to evaluate and improve business processes.
- Identify opportunities for automation, efficiency, and process optimization.
- Support the development of scalable, sustainable SAP solutions aligned with business objectives.
- Provide guidance on SAP best practices and system capabilities.
Production Support & Maintenance
- Manage and resolve incidents, service requests, change requests, and user inquiries.
- Troubleshoot issues, identify root causes, and implement effective solutions.
- Document resolutions and system changes within the service management platform.
- Provide end-user support and training to ensure effective system utilization.
Change Management & System Enhancements
- Lead system enhancements and configuration activities while ensuring compliance with internal controls, SOX, and Segregation of Duties (SOD) requirements.
- Coordinate all phases of change implementation, including requirements gathering, design, testing, documentation, training, and deployment.
- Support user acceptance testing and ensure successful adoption of new functionality.
Project Delivery
- Participate in and lead project activities including:
- Business process analysis
- Solution design
- Functional specifications
- SAP configuration
- Testing and validation
- Training and documentation
- Cutover planning and go-live support
- Maintain project documentation and ensure timely delivery of project milestones.
- Collaborate with project managers and stakeholders to ensure project success.
Project Leadership (as Needed)
- Lead small-to-medium-sized IT projects and initiatives.
- Coordinate project resources and manage deliverables, timelines, and quality expectations.
- Recommend and implement improvements to project methodologies and support processes.
Candidates must be able to support and collaborate during Eastern Time Zone business hours.
IS THIS JOB FOR YOU?
- Bachelor's degree in Information Technology, Business, Supply Chain, Manufacturing, or a related field; or equivalent combination of education and experience.
- 7+ years of experience supporting SAP Production Planning (PP), including at least 5+ years of hands-on experience with SAP Variant Configuration (VC).
- 7+ years of experience supporting manufacturing and supply chain business processes.
- Experience with SAP configuration, requirements gathering, testing, issue resolution, enhancements, and production support.
- Demonstrated ability to analyze business requirements and translate them into scalable technical solutions.
- Experience leading or supporting SAP projects, enhancements, implementations, or system upgrades.
- Strong communication, collaboration, and stakeholder management skills with the ability to influence across functional teams.
- Ability to work independently in a remote environment while supporting Eastern Time Zone business hours.
- Experience with SAP S/4HANA implementations, upgrades, or migration projects is preferred.
A LITTLE MORE ABOUT US
Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years.
Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, trim, insulation, drywall and ceilings. A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada.
LEGAL STATEMENT
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com.
BENEFITS IN JOINING US
Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $111,000 to $177,000 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 15% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $127,600 to $203,500. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.
Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.
- Health and Well-being – Supporting your wellbeing, to thrive in life and work.
- Medical, Prescription Drug, Vision, and Dental Insurance
- Healthcare Saving Account and Flexible Spending Account options
- LiveWell Wellness Program
- Employee Assistance Program (EAP)
- Paid Time Off and Paid Parental Leave
- Retirement and Protection – Helping to make the future life you want a reality.
- 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan
- Company-provided Life Insurance, AD&D, Short-Term Disability
- Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance
- Additional Benefits – Helping shape the experience and impact you want
- Commuter Benefits
- Group Legal
- Identity Theft Protection
- Auto and Home Insurance
- Pet Insurance and Discounts
- Back-up Child and Elder Care
- PerkSpot Employee Discount Program
- Volunteer Day
Job Reference: USA15831
WHY DO WE NEED YOU?
CertainTeed is seeking an experienced IT Senior Systems Analyst - SAP Production Planning & Variant Configuration (VC) to design, deliver, and support technology solutions that enable and optimize our Supply Chain and Manufacturing operations. In this role, you will leverage SAP best practices while partnering closely with business stakeholders to develop solutions that meet operational needs and support strategic objectives.
The successful candidate will lead key initiatives, analyze business processes, translate requirements into scalable SAP solutions, and provide ongoing production support. This individual will work in a fast-paced, collaborative environment with business users, internal IT teams, and external partners, while also contributing to future SAP S/4HANA implementation and upgrade initiatives.
Key Responsibilities:
Business Process & Solution Governance
- Partner with business stakeholders, IT team members, and process owners to evaluate and improve business processes.
- Identify opportunities for automation, efficiency, and process optimization.
- Support the development of scalable, sustainable SAP solutions aligned with business objectives.
- Provide guidance on SAP best practices and system capabilities.
Production Support & Maintenance
- Manage and resolve incidents, service requests, change requests, and user inquiries.
- Troubleshoot issues, identify root causes, and implement effective solutions.
- Document resolutions and system changes within the service management platform.
- Provide end-user support and training to ensure effective system utilization.
Change Management & System Enhancements
- Lead system enhancements and configuration activities while ensuring compliance with internal controls, SOX, and Segregation of Duties (SOD) requirements.
- Coordinate all phases of change implementation, including requirements gathering, design, testing, documentation, training, and deployment.
- Support user acceptance testing and ensure successful adoption of new functionality.
Project Delivery
- Participate in and lead project activities including:
- Business process analysis
- Solution design
- Functional specifications
- SAP configuration
- Testing and validation
- Training and documentation
- Cutover planning and go-live support
- Maintain project documentation and ensure timely delivery of project milestones.
- Collaborate with project managers and stakeholders to ensure project success.
Project Leadership (as Needed)
- Lead small-to-medium-sized IT projects and initiatives.
- Coordinate project resources and manage deliverables, timelines, and quality expectations.
- Recommend and implement improvements to project methodologies and support processes.
Candidates must be able to support and collaborate during Eastern Time Zone business hours.
IS THIS JOB FOR YOU?
- Bachelor's degree in Information Technology, Business, Supply Chain, Manufacturing, or a related field; or equivalent combination of education and experience.
- 7+ years of experience supporting SAP Production Planning (PP), including at least 5+ years of hands-on experience with SAP Variant Configuration (VC).
- 7+ years of experience supporting manufacturing and supply chain business processes.
- Experience with SAP configuration, requirements gathering, testing, issue resolution, enhancements, and production support.
- Demonstrated ability to analyze business requirements and translate them into scalable technical solutions.
- Experience leading or supporting SAP projects, enhancements, implementations, or system upgrades.
- Strong communication, collaboration, and stakeholder management skills with the ability to influence across functional teams.
- Ability to work independently in a remote environment while supporting Eastern Time Zone business hours.
- Experience with SAP S/4HANA implementations, upgrades, or migration projects is preferred.
A LITTLE MORE ABOUT US
Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years.
Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, trim, insulation, drywall and ceilings. A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada.
LEGAL STATEMENT
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com.
BENEFITS IN JOINING US
Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $111,000 to $177,000 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 15% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $127,600 to $203,500. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.
Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.
- Health and Well-being – Supporting your wellbeing, to thrive in life and work.
- Medical, Prescription Drug, Vision, and Dental Insurance
- Healthcare Saving Account and Flexible Spending Account options
- LiveWell Wellness Program
- Employee Assistance Program (EAP)
- Paid Time Off and Paid Parental Leave
- Retirement and Protection – Helping to make the future life you want a reality.
- 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan
- Company-provided Life Insurance, AD&D, Short-Term Disability
- Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance
- Additional Benefits – Helping shape the experience and impact you want
- Commuter Benefits
- Group Legal
- Identity Theft Protection
- Auto and Home Insurance
- Pet Insurance and Discounts
- Back-up Child and Elder Care
- PerkSpot Employee Discount Program
- Volunteer Day
Job Reference: USA15831
See all TN Visa IT Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new TN Visa IT Support Analyst Jobs.
Get Access To All JobsTips for Finding TN Visa Sponsorship as an IT Support Analyst
Align your credentials to Computer Systems Analyst
TN visa classification requires your role to fit the Computer Systems Analyst category. Pull your degree transcript and map your coursework to systems analysis, networking, or IT infrastructure so your credentials clearly support the job description before you apply.
Target employers with active IT departments
Focus your search on organizations large enough to have dedicated IT infrastructure teams rather than generalist admin roles. Companies in healthcare, finance, and manufacturing routinely sponsor TN status for IT Support Analysts and understand the filing process.
Request a support letter before your border crossing
Canadians presenting at a port of entry need a detailed employer support letter describing your role, compensation, and TN category. Without it, CBP officers have no basis to adjudicate your status on the spot, and you'll be turned away.
Clarify helpdesk versus analyst scope in your offer letter
If your role blends tier-1 helpdesk tasks with systems analysis, ensure the offer letter emphasizes analytical and planning duties. Roles framed purely as helpdesk technicians have faced TN denials because they don't clearly fit the Computer Systems Analyst definition.
Use Migrate Mate to find employers that sponsor TN visas
Filtering job postings by visa sponsorship willingness saves significant time. Migrate Mate surfaces IT Support Analyst roles from employers already set up to file TN petitions, so you're not cold-pitching companies unfamiliar with the process.
Confirm your employer files USCIS petitions for Mexican nationals
Mexican citizens require consular processing, which means your employer must prepare a petition package before your appointment. Confirm early that HR or legal counsel has handled TN filings for Mexican professionals specifically, not just Canadian border crossings.
IT Support Analyst TN Visa: Frequently Asked Questions
Does an IT Support Analyst role actually qualify for TN visa status?
Yes, but the job title alone isn't enough. The position must fit the Computer Systems Analyst TN category, which means the role needs to center on analyzing, planning, or supporting computer systems rather than purely performing manual helpdesk tasks. Roles mixing both functions qualify when the offer letter emphasizes the analytical scope of the work.
How does the TN visa compare to H-1B for IT Support Analyst jobs?
The TN visa has no annual lottery and no numerical cap for Canadians, so you can start work as soon as your status is approved at the port of entry or consulate. H-1B visa selection is random with roughly a one-in-four chance in recent years, meaning you could wait years without being selected. TN is renewable indefinitely in three-year increments as long as you maintain a qualifying employer relationship.
How long does TN visa processing take for IT Support Analysts?
Canadian citizens applying at a U.S. port of entry typically receive a same-day decision from CBP. Mexican citizens must schedule a consular appointment, and processing after the interview is usually a few business days, though consulate workload drives variance. Either way, TN is significantly faster than waiting for H-1B cap selection and October 1 employment start dates.
Where can I find IT Support Analyst jobs that offer TN visa sponsorship?
Most general job boards don't filter by visa type, which means you end up cold-applying to employers who've never sponsored a TN. Migrate Mate is built specifically for this search, letting you find IT Support Analyst roles from employers already familiar with TN filings for Canadian and Mexican professionals, cutting out the guesswork.
Can I switch IT Support Analyst employers while on TN status?
Yes. TN status is employer-specific, so when you change jobs you need a new TN approval tied to the new employer before you start working for them. Canadians can get this approved at a port of entry on their way back into the country. Mexican nationals need to apply at a consulate. There's no grace period for employment gaps between TN employers the way there is with H-1B status.