Trainer Jobs in Indianapolis, IN
Trainer jobs in Indianapolis draw steady demand from healthcare systems, corporate operations, and logistics hubs, with roles concentrated in Meridian-Kessler, Downtown, and the Keystone Crossing corridor. Employers actively hiring include Indiana University Health, Franciscan Health, and Community Health Network. Scan the live roles below and apply to whichever ones fit.
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The Performance Assurance Trainer is responsible for collaborating with the Performance Assurance Training Supervisor and Training Development Specialist to develop training curriculum. The incumbent delivers the training curriculum and associated material on key applications, processes, procedures, services, and objectives relative to Customer Operations. The incumbent maintains a classroom environment conducive to effective learning and interactions, while effectively managing conflict, and minimizing classroom disruptions. The incumbent is responsible for evaluating associate during training, documenting observations, and administering assessments to evaluate associate’s fitness to job responsibilities. The incumbent identifies issues and improvement opportunities for instructional content/documents to ensure information is complete and accurate based on current business processes. The incumbent identifies and implements innovative approaches to administer training. The incumbent provides coaching and mentoring to new or advancing associates to foster performance improvements in both a controlled working environment (nesting,) and outside of the traditional training environment as needed. The incumbent works closely with the Performance Assurance Training Supervisor, Manager of Performance Assurance, Training Development Specialist, Performance Assurance Analysts, and other leaders of the operational areas (Contact Center, Billing, Receivables Management, Dispatch, etc.) to continually identify training requirements within Customer Operations.
Citizens Energy Group offers competitive salary and benefits including:
- Health, Dental & Vision
- Defined Benefit Pension Plan
- 401(k) Retirement Plan with company match
- Short Term Incentive Pay (STIP) Plan
- Health Savings Account (HSA) with company contribution
- Wellness Program
- Adoption and tuition assistance
- Employee Credit Union
- PTO and Paid Holidays
If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!
Minimum Salary: $60,900 (Grade 7)
- Maintain appropriate classroom environment to administer training for Billing and Customer Service employees for all necessary applications and business processes, provide coaching and mentoring in a controlled environment and outside of the traditional training environment as needed.
- Evaluate and document performance of attendees to be used by leadership to determine if the employee meets the requirements to start performing new job functions.
- Collaborate with the Performance Training Supervisor and Training Development Specialist to analyze current training curriculum, structure, length, and format periodically and provides feedback to leadership to ensure training remains efficient and impactful.
- Perform other duties as assigned.
- Bachelor’s degree in Education, Information Technology, Business or a related field required, or four years of professional experience in a technical, business, or employee development role required.
- Excellent interpersonal, written, oral, and public speaking communication skills.
- Experience training and/or teaching adults new concepts.
- Ability to provide critical feedback in a constructive manner.
- Demonstrates strong time management skills to meet curricula timelines.
- Excellent organizational and analytical skills.
- Proficient at an Intermediate level of expertise in Microsoft Office applications.
-
Previous experience dealing with sensitive and/or confidential information.
Proficient at an intermediate level with technology. - Proven ability to learn, use, and interpret the information in a variety of computer systems.
- Proven ability to self-manage and complete task deliverables.
- Self-motivated with the ability to work under pressure and to tight deadlines.
- Ability to work independently on multiple tasks and manage priorities effectively.
- Must possess sound decision-making skills utilizing existing processes, policies, and procedures.
Preferred Skills/Qualifications
- Customer Service experience, preferably in the Utility industry.
- One year or more of leadership experience.
- Strong technical understanding of a Customer Information System (CIS) and extensive knowledge of maneuvering through CIS.
Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
The Performance Assurance Trainer is responsible for collaborating with the Performance Assurance Training Supervisor and Training Development Specialist to develop training curriculum. The incumbent delivers the training curriculum and associated material on key applications, processes, procedures, services, and objectives relative to Customer Operations. The incumbent maintains a classroom environment conducive to effective learning and interactions, while effectively managing conflict, and minimizing classroom disruptions. The incumbent is responsible for evaluating associate during training, documenting observations, and administering assessments to evaluate associate’s fitness to job responsibilities. The incumbent identifies issues and improvement opportunities for instructional content/documents to ensure information is complete and accurate based on current business processes. The incumbent identifies and implements innovative approaches to administer training. The incumbent provides coaching and mentoring to new or advancing associates to foster performance improvements in both a controlled working environment (nesting,) and outside of the traditional training environment as needed. The incumbent works closely with the Performance Assurance Training Supervisor, Manager of Performance Assurance, Training Development Specialist, Performance Assurance Analysts, and other leaders of the operational areas (Contact Center, Billing, Receivables Management, Dispatch, etc.) to continually identify training requirements within Customer Operations.
Citizens Energy Group offers competitive salary and benefits including:
- Health, Dental & Vision
- Defined Benefit Pension Plan
- 401(k) Retirement Plan with company match
- Short Term Incentive Pay (STIP) Plan
- Health Savings Account (HSA) with company contribution
- Wellness Program
- Adoption and tuition assistance
- Employee Credit Union
- PTO and Paid Holidays
If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!
Minimum Salary: $60,900 (Grade 7)
- Maintain appropriate classroom environment to administer training for Billing and Customer Service employees for all necessary applications and business processes, provide coaching and mentoring in a controlled environment and outside of the traditional training environment as needed.
- Evaluate and document performance of attendees to be used by leadership to determine if the employee meets the requirements to start performing new job functions.
- Collaborate with the Performance Training Supervisor and Training Development Specialist to analyze current training curriculum, structure, length, and format periodically and provides feedback to leadership to ensure training remains efficient and impactful.
- Perform other duties as assigned.
- Bachelor’s degree in Education, Information Technology, Business or a related field required, or four years of professional experience in a technical, business, or employee development role required.
- Excellent interpersonal, written, oral, and public speaking communication skills.
- Experience training and/or teaching adults new concepts.
- Ability to provide critical feedback in a constructive manner.
- Demonstrates strong time management skills to meet curricula timelines.
- Excellent organizational and analytical skills.
- Proficient at an Intermediate level of expertise in Microsoft Office applications.
-
Previous experience dealing with sensitive and/or confidential information.
Proficient at an intermediate level with technology. - Proven ability to learn, use, and interpret the information in a variety of computer systems.
- Proven ability to self-manage and complete task deliverables.
- Self-motivated with the ability to work under pressure and to tight deadlines.
- Ability to work independently on multiple tasks and manage priorities effectively.
- Must possess sound decision-making skills utilizing existing processes, policies, and procedures.
Preferred Skills/Qualifications
- Customer Service experience, preferably in the Utility industry.
- One year or more of leadership experience.
- Strong technical understanding of a Customer Information System (CIS) and extensive knowledge of maneuvering through CIS.
Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
See All 17 Trainer Jobs in Indianapolis
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Find Trainer JobsTrainer Job Market in Indianapolis
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Non-Profit & Social Services
Trainer Jobs in Indianapolis: Frequently Asked Questions
How do I get a trainer job in Indianapolis?
Focus your search on Indianapolis's largest hiring sectors: healthcare systems on the north side, corporate training departments Downtown and along the Meridian corridor, and distribution and logistics employers near the airport and Plainfield. Candidates with a background in instructional design, LMS administration, or hands-on facilitation stand out locally. Tailoring your resume to the specific industry, whether clinical onboarding or warehouse safety, gives you a concrete edge in this market.
Which companies hire trainers in Indianapolis?
Indianapolis trainer roles are posted by Indiana University Health, Franciscan Health, and Community Health Network and others right now, based on current listings on Migrate Mate as of July 2026. The local market leans heavily on large health networks, financial services firms, and regional distribution centers, all of which maintain dedicated training functions year-round.
Are there remote trainer jobs in Indianapolis?
Yes, though trainer roles vary widely: hands-on, on-site facilitation is rarely remote, while curriculum development, e-learning design, and LMS coordination are frequently done remotely. About 20% of trainer openings tied to Indianapolis are remote or hybrid as of July 2026, with the remote share concentrated in corporate learning-and-development roles at the city's larger financial services and technology employers.
How can I get a trainer job in Indianapolis with little or no experience?
The most realistic entry path in Indianapolis is through a training coordinator or onboarding specialist role at one of the city's large healthcare or logistics employers, which regularly hire candidates with strong communication skills and some classroom or peer-coaching background. Community roles at workforce development organizations near downtown can also build a credible portfolio. Earning a certification in instructional design or a specific LMS platform makes a measurable difference when competing for these entry-level openings locally.
Which industries hire the most trainers in Indianapolis?
The sectors hiring the most trainers in Indianapolis are Healthcare & Medical Services and Non-Profit & Social Services, based on current listings on Migrate Mate as of July 2026. Indianapolis's role as a regional healthcare hub and its dense concentration of distribution and financial operations create consistent, year-round demand for training professionals across those fields.
See All 17 Trainer Jobs in Indianapolis
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