Training General Manager Jobs
Training General Manager jobs are open across corporate learning, retail, healthcare, and manufacturing, from mid-level manager to senior director, with specializations in leadership development, compliance training, and instructional design. Scan the live roles below and apply to whichever ones fit.
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Position Description
Are you interested in improving customer and employee experience? Seattle Public Utilities (SPU) is recruiting for a Quality Assurance (QA) & Training Manager within its Customer Care Division. In this role, you will lead and modernize the QA & Training program across five major functional areas: Contact Center, Meter Reading, Utility Account Services, Customer Account & Billing, and Affordability Programs.
The QA function operates independently from technical business support roles, with a primary focus on evaluating service delivery, supporting staff development through targeted training, and driving service quality improvements based on performance data, as well as employee and customer feedback. However, the QA & Training Manager and team will work closely with Business Support and IT to understand and share objectives, align on data strategies, and collaborate on process improvements that strengthen operational performance.
About Seattle Public Utilities: SPU is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water, drainage and wastewater, and garbage/recycling/compost. SPU also provides drinking water for 1.5 million customers in the region. SPU's work includes system maintenance and improvements and keeping Seattle clean. Over 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations.
For more information about SPU, check out the:
- SPU Website
- SPU Workplace Expectations
- Strategic Business Plan
SPU commits to Our City Values and Race and Social Justice as core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring and promotional opportunities.
Why Join Our Team?
We know work isn't only about what you do it's also about who you work for and with! SPU provides a fun and family friendly work environment that supports a work life balance, including:
- Hybrid work schedule opportunities
- Family-friendly and multicultural work environment
- Generous benefits package
- Free Orca Pass
- City pension plan with employer/employee contributions
- Growth potential and advancement opportunities
Job Responsibilities
- Lead ongoing development and refinement of the QA and training program, including its structure, tools, and standards, while establishing priorities aligned with divisional service and operational goals.
- Redesign and modernize the QA and Training program by introducing innovative evaluation models, forward-thinking training strategies, and Kaizen-based continuous improvement practices tailored to each operational area.
- Shape and advance service quality and performance practices by developing and implementing policies that guide evaluation approaches, employee development, and training alignment across operational units.
- Advise leadership through clear, data-informed recommendations that highlight service trends, performance risks, and improvement opportunities.
- Supervise a team of eight (8) professional staff responsible for quality assurance, performance analytics, employee training, and change enablement across the Customer Care Division, with the potential for growth based on evolving divisional needs.
- Build a cohesive, high-functioning team by coaching, developing, and aligning staff around a unified vision for service excellence and program accountability.
- Partner with divisional managers to align service expectations, share performance insights, and support continuous improvement efforts across all customer-facing functions.
- Oversee monitoring tools, scoring methodologies, and QA systems to ensure accurate, consistent, and meaningful performance evaluation.
- Ensure equitable service delivery by integrating equity considerations into evaluation practices, training approaches, and performance expectations.
- Coordinate with IT and Business Support when tools, technology solutions, or process redesign efforts align with QA findings or improvement opportunities.
Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Qualifications
Experience: Five (5) years of experience in customer experience operations, performance and/or program management, quality control/analysis, or related field, including prior supervisory experience.
Education: Bachelor’s degree in business administration, public administration, or related field OR two (2) additional years of relevant experience.
Desired Qualifications:
- Expert-level knowledge of quality assurance methodologies, service evaluation practices, and continuous improvement frameworks (e.g., Lean, Kaizen, Six Sigma).
- Proven experience building or redesigning QA and/or training programs, preferably in complex, customer-facing operations.
- Demonstrated success leading high-performing teams and strengthening partially established functions through clear vision, coaching, and structured development.
- Strong background in training design, adult learning methodologies, and aligning training to performance data and service quality trends.
- Proven track record of building strong rapport with internal and external stakeholders and partnering across diverse operational areas.
- Extensive leadership and team-building experience in environments with represented and non-represented staff.
- Experience using performance data, dashboards, and customer feedback to identify trends and drive process improvements.
- Familiarity with billing systems, QA evaluation tools, and customer experience monitoring platforms.
Additional Information
This position allows for the flexibility of a hybrid work schedule. Employees will be required to come into the office twice a week and are encouraged to periodically be in the office three times per week. Individual schedules will be agreed upon by the employee and their supervisor.
Who may apply: The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.
The full salary range for this position is: $118,118.16 - $177,229.44 annually.
For more information regarding this recruitment, please contact: John Lee at john.lee3@seattle.gov.
How to apply: In addition to completing your on-line application, please attach the following:
- Current resume
- Cover letter–highlight your experience leading teams, building or managing a QA/training program, your approach to service quality or performance improvement, and your interest in this team/SPU
Please note that failure to attach both documents will result in your application not receiving further consideration.
This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided with an opportunity to explain or correct background information.
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
Position Description
Are you interested in improving customer and employee experience? Seattle Public Utilities (SPU) is recruiting for a Quality Assurance (QA) & Training Manager within its Customer Care Division. In this role, you will lead and modernize the QA & Training program across five major functional areas: Contact Center, Meter Reading, Utility Account Services, Customer Account & Billing, and Affordability Programs.
The QA function operates independently from technical business support roles, with a primary focus on evaluating service delivery, supporting staff development through targeted training, and driving service quality improvements based on performance data, as well as employee and customer feedback. However, the QA & Training Manager and team will work closely with Business Support and IT to understand and share objectives, align on data strategies, and collaborate on process improvements that strengthen operational performance.
About Seattle Public Utilities: SPU is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water, drainage and wastewater, and garbage/recycling/compost. SPU also provides drinking water for 1.5 million customers in the region. SPU's work includes system maintenance and improvements and keeping Seattle clean. Over 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations.
For more information about SPU, check out the:
- SPU Website
- SPU Workplace Expectations
- Strategic Business Plan
SPU commits to Our City Values and Race and Social Justice as core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring and promotional opportunities.
Why Join Our Team?
We know work isn't only about what you do it's also about who you work for and with! SPU provides a fun and family friendly work environment that supports a work life balance, including:
- Hybrid work schedule opportunities
- Family-friendly and multicultural work environment
- Generous benefits package
- Free Orca Pass
- City pension plan with employer/employee contributions
- Growth potential and advancement opportunities
Job Responsibilities
- Lead ongoing development and refinement of the QA and training program, including its structure, tools, and standards, while establishing priorities aligned with divisional service and operational goals.
- Redesign and modernize the QA and Training program by introducing innovative evaluation models, forward-thinking training strategies, and Kaizen-based continuous improvement practices tailored to each operational area.
- Shape and advance service quality and performance practices by developing and implementing policies that guide evaluation approaches, employee development, and training alignment across operational units.
- Advise leadership through clear, data-informed recommendations that highlight service trends, performance risks, and improvement opportunities.
- Supervise a team of eight (8) professional staff responsible for quality assurance, performance analytics, employee training, and change enablement across the Customer Care Division, with the potential for growth based on evolving divisional needs.
- Build a cohesive, high-functioning team by coaching, developing, and aligning staff around a unified vision for service excellence and program accountability.
- Partner with divisional managers to align service expectations, share performance insights, and support continuous improvement efforts across all customer-facing functions.
- Oversee monitoring tools, scoring methodologies, and QA systems to ensure accurate, consistent, and meaningful performance evaluation.
- Ensure equitable service delivery by integrating equity considerations into evaluation practices, training approaches, and performance expectations.
- Coordinate with IT and Business Support when tools, technology solutions, or process redesign efforts align with QA findings or improvement opportunities.
Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Qualifications
Experience: Five (5) years of experience in customer experience operations, performance and/or program management, quality control/analysis, or related field, including prior supervisory experience.
Education: Bachelor’s degree in business administration, public administration, or related field OR two (2) additional years of relevant experience.
Desired Qualifications:
- Expert-level knowledge of quality assurance methodologies, service evaluation practices, and continuous improvement frameworks (e.g., Lean, Kaizen, Six Sigma).
- Proven experience building or redesigning QA and/or training programs, preferably in complex, customer-facing operations.
- Demonstrated success leading high-performing teams and strengthening partially established functions through clear vision, coaching, and structured development.
- Strong background in training design, adult learning methodologies, and aligning training to performance data and service quality trends.
- Proven track record of building strong rapport with internal and external stakeholders and partnering across diverse operational areas.
- Extensive leadership and team-building experience in environments with represented and non-represented staff.
- Experience using performance data, dashboards, and customer feedback to identify trends and drive process improvements.
- Familiarity with billing systems, QA evaluation tools, and customer experience monitoring platforms.
Additional Information
This position allows for the flexibility of a hybrid work schedule. Employees will be required to come into the office twice a week and are encouraged to periodically be in the office three times per week. Individual schedules will be agreed upon by the employee and their supervisor.
Who may apply: The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.
The full salary range for this position is: $118,118.16 - $177,229.44 annually.
For more information regarding this recruitment, please contact: John Lee at john.lee3@seattle.gov.
How to apply: In addition to completing your on-line application, please attach the following:
- Current resume
- Cover letter–highlight your experience leading teams, building or managing a QA/training program, your approach to service quality or performance improvement, and your interest in this team/SPU
Please note that failure to attach both documents will result in your application not receiving further consideration.
This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided with an opportunity to explain or correct background information.
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
Training General Manager Jobs by Experience Level
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Find Training General Manager JobsTraining General Manager Job Market
Who's Hiring
- Love’s Travel Stops94
- Domino's38
- Hoogland Restaurant34
- Pizza King20
- Sonic Drive-In17
Top Industries Hiring
- Energy
- Retail
- Consumer Goods
- Food & Beverage
- Non-Profit & Social Services
What Employers Look For
The qualifications that appear most often in training general manager jobs.
- 5 or more years of experience managing training teams or learning and development functions
- Proven ability to design, implement, and evaluate enterprise-wide training programs
- Experience with learning management systems such as Cornerstone, Workday Learning, or similar platforms
- Bachelor's degree in human resources, organizational development, education, or a related field
- Certification such as CPTD, ATD, or equivalent professional credential preferred
- Strong data analysis skills to measure training effectiveness and report on key performance indicators
Tips for Your Training General Manager Job Search
Quantify training program outcomes on your resume
Hiring managers for this role want numbers: completion rates, time-to-productivity improvements, or cost savings from reduced turnover. Pull those figures from past programs and put them in your bullet points, not just in a summary paragraph.
Align your credentials to the target industry
A CPTD or ATD certification carries more weight in some industries than others. When you apply to roles in healthcare or financial services, emphasize compliance and regulatory training experience. For retail or manufacturing, highlight onboarding volume and frontline workforce programs.
Apply early to roles that fit
Migrate Mate lists training general manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your LMS by name
Many job descriptions call out a specific learning management system. If you have hands-on experience with Cornerstone, Workday Learning, or a similar platform, mirror that language exactly in your resume so automated screening tools surface your application.
Prepare a portfolio of training materials you built
Bring two or three examples of curricula, facilitator guides, or eLearning modules you designed. Interviewers for this role routinely ask to see artifacts, not just hear about them, so having a concise portfolio ready before the first round sets you apart.
Negotiate scope before you negotiate salary
Before accepting an offer, clarify the team size, budget authority, and whether the role owns vendor relationships or only internal delivery. Misaligned expectations about scope are a leading reason training general managers leave within the first year.
Training General Manager Jobs: Frequently Asked Questions
Which companies are hiring the most training general managers?
The most active employers for training general managers right now are Love’s Travel Stops, Domino's, and Hoogland Restaurant, and the most openings are in Texas, Indiana, and Wisconsin, based on current listings on Migrate Mate as of November 2026. Industries with the highest volume of postings tend to be retail, healthcare systems, and large financial services firms.
How many training general manager jobs are remote?
About 11% of training general manager openings are fully remote or hybrid as of November 2026, reflecting broader flexibility in learning and development roles. Sub-areas like eLearning program management and instructional design oversight tend to be the most remote-friendly, while roles that involve hands-on frontline training or multi-site coordination are more likely to require on-site presence.
How do you become a training general manager?
Start by building a foundation in instructional design, facilitation, or HR, then move into a training coordinator or specialist role where you own program delivery end to end. From there, take on a team lead or supervisor title that gives you budget and headcount responsibility. Earning a professional certification in learning and development strengthens your candidacy when you apply for manager and director-level roles.
Can you get hired as a training general manager without direct management experience?
It's possible if you've led cross-functional projects, managed external vendors, or informally supervised contractors, since those experiences signal readiness for direct reports. Focus your resume on scope and accountability rather than title. Applying to smaller organizations or newly created training functions can lower the experience bar, as those employers often prioritize subject-matter depth over prior people-management history.
What does the training general manager interview process look like?
Most processes run three to four rounds. An initial recruiter screen is followed by a hiring manager conversation focused on your philosophy around adult learning and program measurement. A panel interview with cross-functional stakeholders, often including operations or HR leadership, typically comes next. Many employers also ask for a work sample or presentation where you walk through a training program you designed or improved.
Where can I find and apply to training general manager jobs?
You can find and apply to training general manager jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and industry background, and apply directly to each listing that fits.
See All 370+ Training General Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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