Vice President of Client Management Jobs
Vice President of Client Management jobs are open across financial services, technology, healthcare, and professional services, at levels from senior director to C-suite adjacency, with specializations in enterprise accounts, revenue retention, and strategic partnerships. Find a role that fits below and apply directly.
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Job Description: About EXL Health
We leverage Human Ingenuity and domain expertise to help clients improve outcomes, optimize revenue, and maximize profitability across the healthcare ecosystem. Technology, data, and analytics are at the heart of our solutions. We collaborate closely with clients to transform how care is delivered, managed, and paid.
EXL Health combines deep domain expertise with analytic insights and technology-enabled services to transform how care is delivered, managed, and paid. Leveraging Human Ingenuity, we collaborate with our clients to solve complex problems and enhance their performance with nimble, scalable solutions. With data on more than 260 million lives, we work with hundreds of organizations across the healthcare ecosystem.
We help payers improve member care quality and network performance, manage population risk, and optimize revenue while decreasing administrative waste and reducing health claim expenditures. We help Pharmacy Benefit Managers (PBMs) manage member drug benefits and reduce drug spending while maintaining quality. We help provider organizations proactively manage risk, improve outcomes, and optimize network performance. We provide Life Sciences companies with enriched data, insights through advanced analytics and data visualization tools to get the right treatment to the right patient at the right time.
The VP of Client Success, Program Director - Healthcare will play a pivotal role in leading complex programs for US healthcare clients across the healthcare ecosystem, including payer, provider, PBM, life sciences, and government program clients.
The role will focus on payer and provider care management, case management, population health, quality improvement, and analytics-enabled platform solutions. The role is responsible for aligning program objectives with client business priorities, regulatory expectations, operational performance goals, and EXL Health’s broader growth strategy.
This leader will oversee cross-functional delivery, ensure successful implementation and adoption of healthcare technology and analytics solutions, and drive measurable outcomes such as improved member and patient experience, care coordination, quality performance, operational efficiency, and cost optimization.
Responsibilities: This role requires a strategic healthcare leader with a strong program management discipline, executive communication skills, and a comprehensive understanding of US healthcare operations, data, analytics, and platform delivery.
Primary responsibilities include:
Serve as the primary delivery voice for EXL Health teams, coordinating cross-functional activities for US healthcare payers, provider, PBM, life sciences, and government program clients in a cohesive, outcome-driven manner.
Bridge clinical, operational, regulatory, data, analytics, and digital platform priorities across contracted care management, case management, utilization management, and population health solutions.
Enable EXL Health delivery teams to effectively deliver, communicate, escalate, and prioritize services and solutions aligned to client objectives, service-level commitments, and healthcare program outcomes.
Act as a liaison between the client, business programs, and executive leadership, providing updates addressing concerns, and shaping recommendations that connect client business problems to EXL Health strategy, roadmap priorities, and partnership opportunities.
-
Translate ambiguous or evolving client requests into structured workplans, tactical next steps, executive-ready decision points, and cross-functional action plans.
Think critically about how client business problems, market pressures, regulatory priorities, and operational constraints should inform EXL Health strategy, delivery model, and growth opportunities
Hold delivery teams accountable for measurable healthcare outcomes, including
implementation milestones, adoption, operational performance, quality measures, compliance readiness, and client satisfaction.
Achieving annual growth targets aligned with client objectives and targets.
Develop and maintain an in-depth understanding of EXL Health’s US healthcare portfolio and client base, including payers, providers, PBMs, life sciences organizations, and government healthcare programs, as well as care management, case management, utilization management, quality, risk adjustment, member and patient engagement, data, analytics, and AI-enabled platform solutions.
Collaborate with executive leadership to identify and prioritize initiatives that improve healthcare outcomes, support value-based care objectives, reduce administrative burden, and strengthen client growth opportunities.
Work closely with clinical operations, product, technology, data science, analytics, finance, compliance, security, marketing, sales, and client success teams to ensure seamless healthcare program integration and execution.
Develop and manage program budgets, ensuring efficient resource allocation and cost-effectiveness
Monitor financial performance against established budgets and implement corrective actions as needed
Maintain a deep understanding of overall program strategy, delivery status, platform roadmap, regulatory dependencies, data integration needs, reporting requirements, and client commitments.
Identify potential risks and develop mitigation strategies to ensure the successful implementation of programs
Monitor external factors that may impact program success, including CMS guidance, payer market trends, interoperability expectations, quality and Stars-related priorities, privacy and security requirements, and evolving client needs, and adapt strategies accordingly.
Establish key performance indicators (KPIs) for each program, including operational, financial, clinical, quality, adoption, compliance, and client satisfaction metrics, and regularly assess performance against these measures.
Prepare and present comprehensive executive reports and client updates that clearly communicate delivery progress, business value, healthcare outcomes, risks, decisions needed, and opportunities for improvement.
Lead, mentor and oversee a team of program/project managers, coordinators, and other relevant staff
-
Cultivate strong relationships with internal and external stakeholders, including clients, vendors, and partners
Co-create collateral, presentations, business reviews, and other materials that effectively communicate the value proposition of EXL Health’s care management, case management, analytics, and platform solutions for US healthcare clients.
Participate in client meetings with account representatives to provide healthcare domain expertise, platform delivery context, analytics-driven insights, and practical interpretation of client needs that build credibility and trust with payer, provider, PBM, life sciences, and government healthcare stakeholders.
Educate internal teams and customers on solution capabilities, implementation approach, workflow impact, reporting outputs, adoption strategy, and measurable business value.
Actively partner with customers, vendors/partners, and internal departments—including sales, marketing, client success, solutioning, services, training, support, clinical operations, technology, data, analytics, privacy, and security teams—to translate healthcare problem statements into scalable solutions.
Measure adoption and utilization of features, products, and services to determine business value for customers and EXL Health, and actively drive increased adoption, workflow optimization, and outcome realization.
- Qualifications: 15+ years of experience in program management within US healthcare payer, provider, care management, case management, data and analytics, and/or platform technology organizations, with direct experience overseeing healthcare case management and analytics platforms.
15+ years of experience delivering complex healthcare platform solutions, including implementation, integration, adoption, operations, and ongoing client value realization.
Strong understanding of US healthcare payer, provider, PBM, life sciences, and government program client needs, including Medicare Advantage, Medicaid, Commercial lines of business, care coordination, utilization management, quality programs, member and patient engagement, and value-based care.
Experience managing programs for a diverse US healthcare client base, including health plans, provider organizations, PBMs, healthcare services organizations, and technology-enabled healthcare operations.
Experience working with healthcare data domains such as claims, eligibility, member, provider, clinical, authorizations, encounters, quality, and financial data, with familiarity in analytics, reporting, interoperability, and data governance expectations.
Working knowledge of healthcare compliance, privacy, and security expectations relevant to US healthcare clients, including HIPAA, data protection, audit readiness, and secure platform delivery practices.
Excellent executive communication, client-facing presentation, and stakeholder management skills, with the ability to engage healthcare business, clinical, technology, compliance, and analytics leaders.
Ability to translate complex healthcare, clinical, operational, technical, and analytical information into clear, actionable terms for executive and operational audiences.
Experience in working with global, multi-cultural and diverse teams across different time zones
Experience in sales enablement or a similar role is a plus
Bachelor's degree in business administration, management, or related field; advanced degree preferred.
Travel of 25%, more if required pending business objectives.
US Citizenship status is required for this role.
Must be able to obtain DOD Security Clearance
Preferred Skills:
Detail-oriented with a commitment to delivering high-quality support
-
Exceptional client translator who can convert business needs, workflow pain points, and executive input into clear tactical actions for delivery teams.
Industry-oriented thinker with deep appreciation for payer care management operations, workflow adoption, and how client realities shape solution success.
Ability to balance healthcare domain expertise, regulatory awareness, client priorities, and practical delivery considerations.
Team player with the ability to collaborate effectively with cross-functional teams
Proactive and self-motivated with a strong sense of ownership and accountability
Detail-oriented with a focus on delivering high-quality work
Easily adapts to a dynamic and fast-paced work environment
Strong business acumen with the strategic ability to connect healthcare platform delivery to client outcomes, revenue growth, operational efficiency, and long-term partnership value.
Job Description: About EXL Health
We leverage Human Ingenuity and domain expertise to help clients improve outcomes, optimize revenue, and maximize profitability across the healthcare ecosystem. Technology, data, and analytics are at the heart of our solutions. We collaborate closely with clients to transform how care is delivered, managed, and paid.
EXL Health combines deep domain expertise with analytic insights and technology-enabled services to transform how care is delivered, managed, and paid. Leveraging Human Ingenuity, we collaborate with our clients to solve complex problems and enhance their performance with nimble, scalable solutions. With data on more than 260 million lives, we work with hundreds of organizations across the healthcare ecosystem.
We help payers improve member care quality and network performance, manage population risk, and optimize revenue while decreasing administrative waste and reducing health claim expenditures. We help Pharmacy Benefit Managers (PBMs) manage member drug benefits and reduce drug spending while maintaining quality. We help provider organizations proactively manage risk, improve outcomes, and optimize network performance. We provide Life Sciences companies with enriched data, insights through advanced analytics and data visualization tools to get the right treatment to the right patient at the right time.
The VP of Client Success, Program Director - Healthcare will play a pivotal role in leading complex programs for US healthcare clients across the healthcare ecosystem, including payer, provider, PBM, life sciences, and government program clients.
The role will focus on payer and provider care management, case management, population health, quality improvement, and analytics-enabled platform solutions. The role is responsible for aligning program objectives with client business priorities, regulatory expectations, operational performance goals, and EXL Health’s broader growth strategy.
This leader will oversee cross-functional delivery, ensure successful implementation and adoption of healthcare technology and analytics solutions, and drive measurable outcomes such as improved member and patient experience, care coordination, quality performance, operational efficiency, and cost optimization.
Responsibilities: This role requires a strategic healthcare leader with a strong program management discipline, executive communication skills, and a comprehensive understanding of US healthcare operations, data, analytics, and platform delivery.
Primary responsibilities include:
Serve as the primary delivery voice for EXL Health teams, coordinating cross-functional activities for US healthcare payers, provider, PBM, life sciences, and government program clients in a cohesive, outcome-driven manner.
Bridge clinical, operational, regulatory, data, analytics, and digital platform priorities across contracted care management, case management, utilization management, and population health solutions.
Enable EXL Health delivery teams to effectively deliver, communicate, escalate, and prioritize services and solutions aligned to client objectives, service-level commitments, and healthcare program outcomes.
Act as a liaison between the client, business programs, and executive leadership, providing updates addressing concerns, and shaping recommendations that connect client business problems to EXL Health strategy, roadmap priorities, and partnership opportunities.
-
Translate ambiguous or evolving client requests into structured workplans, tactical next steps, executive-ready decision points, and cross-functional action plans.
Think critically about how client business problems, market pressures, regulatory priorities, and operational constraints should inform EXL Health strategy, delivery model, and growth opportunities
Hold delivery teams accountable for measurable healthcare outcomes, including
implementation milestones, adoption, operational performance, quality measures, compliance readiness, and client satisfaction.
Achieving annual growth targets aligned with client objectives and targets.
Develop and maintain an in-depth understanding of EXL Health’s US healthcare portfolio and client base, including payers, providers, PBMs, life sciences organizations, and government healthcare programs, as well as care management, case management, utilization management, quality, risk adjustment, member and patient engagement, data, analytics, and AI-enabled platform solutions.
Collaborate with executive leadership to identify and prioritize initiatives that improve healthcare outcomes, support value-based care objectives, reduce administrative burden, and strengthen client growth opportunities.
Work closely with clinical operations, product, technology, data science, analytics, finance, compliance, security, marketing, sales, and client success teams to ensure seamless healthcare program integration and execution.
Develop and manage program budgets, ensuring efficient resource allocation and cost-effectiveness
Monitor financial performance against established budgets and implement corrective actions as needed
Maintain a deep understanding of overall program strategy, delivery status, platform roadmap, regulatory dependencies, data integration needs, reporting requirements, and client commitments.
Identify potential risks and develop mitigation strategies to ensure the successful implementation of programs
Monitor external factors that may impact program success, including CMS guidance, payer market trends, interoperability expectations, quality and Stars-related priorities, privacy and security requirements, and evolving client needs, and adapt strategies accordingly.
Establish key performance indicators (KPIs) for each program, including operational, financial, clinical, quality, adoption, compliance, and client satisfaction metrics, and regularly assess performance against these measures.
Prepare and present comprehensive executive reports and client updates that clearly communicate delivery progress, business value, healthcare outcomes, risks, decisions needed, and opportunities for improvement.
Lead, mentor and oversee a team of program/project managers, coordinators, and other relevant staff
-
Cultivate strong relationships with internal and external stakeholders, including clients, vendors, and partners
Co-create collateral, presentations, business reviews, and other materials that effectively communicate the value proposition of EXL Health’s care management, case management, analytics, and platform solutions for US healthcare clients.
Participate in client meetings with account representatives to provide healthcare domain expertise, platform delivery context, analytics-driven insights, and practical interpretation of client needs that build credibility and trust with payer, provider, PBM, life sciences, and government healthcare stakeholders.
Educate internal teams and customers on solution capabilities, implementation approach, workflow impact, reporting outputs, adoption strategy, and measurable business value.
Actively partner with customers, vendors/partners, and internal departments—including sales, marketing, client success, solutioning, services, training, support, clinical operations, technology, data, analytics, privacy, and security teams—to translate healthcare problem statements into scalable solutions.
Measure adoption and utilization of features, products, and services to determine business value for customers and EXL Health, and actively drive increased adoption, workflow optimization, and outcome realization.
- Qualifications: 15+ years of experience in program management within US healthcare payer, provider, care management, case management, data and analytics, and/or platform technology organizations, with direct experience overseeing healthcare case management and analytics platforms.
15+ years of experience delivering complex healthcare platform solutions, including implementation, integration, adoption, operations, and ongoing client value realization.
Strong understanding of US healthcare payer, provider, PBM, life sciences, and government program client needs, including Medicare Advantage, Medicaid, Commercial lines of business, care coordination, utilization management, quality programs, member and patient engagement, and value-based care.
Experience managing programs for a diverse US healthcare client base, including health plans, provider organizations, PBMs, healthcare services organizations, and technology-enabled healthcare operations.
Experience working with healthcare data domains such as claims, eligibility, member, provider, clinical, authorizations, encounters, quality, and financial data, with familiarity in analytics, reporting, interoperability, and data governance expectations.
Working knowledge of healthcare compliance, privacy, and security expectations relevant to US healthcare clients, including HIPAA, data protection, audit readiness, and secure platform delivery practices.
Excellent executive communication, client-facing presentation, and stakeholder management skills, with the ability to engage healthcare business, clinical, technology, compliance, and analytics leaders.
Ability to translate complex healthcare, clinical, operational, technical, and analytical information into clear, actionable terms for executive and operational audiences.
Experience in working with global, multi-cultural and diverse teams across different time zones
Experience in sales enablement or a similar role is a plus
Bachelor's degree in business administration, management, or related field; advanced degree preferred.
Travel of 25%, more if required pending business objectives.
US Citizenship status is required for this role.
Must be able to obtain DOD Security Clearance
Preferred Skills:
Detail-oriented with a commitment to delivering high-quality support
-
Exceptional client translator who can convert business needs, workflow pain points, and executive input into clear tactical actions for delivery teams.
Industry-oriented thinker with deep appreciation for payer care management operations, workflow adoption, and how client realities shape solution success.
Ability to balance healthcare domain expertise, regulatory awareness, client priorities, and practical delivery considerations.
Team player with the ability to collaborate effectively with cross-functional teams
Proactive and self-motivated with a strong sense of ownership and accountability
Detail-oriented with a focus on delivering high-quality work
Easily adapts to a dynamic and fast-paced work environment
Strong business acumen with the strategic ability to connect healthcare platform delivery to client outcomes, revenue growth, operational efficiency, and long-term partnership value.
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Find JobsVice President of Client Management Job Market
Who's Hiring
Top Industries Hiring
- Insurance
- Transportation & Logistics
What Employers Look For
The qualifications that appear most often in vice president of client management jobs.
- 7 or more years of client management or account management experience at senior levels
- Demonstrated ability to manage and grow enterprise or strategic client portfolios
- Experience leading and developing client-facing teams of account managers or customer success managers
- Proficiency with CRM platforms to track pipeline health, renewal risk, and account activity
- Strong executive presence and experience presenting to C-suite stakeholders internally and externally
- Bachelor's degree in business, marketing, or a related field, with an MBA preferred for enterprise roles
Tips for Your Vice President of Client Management Job Search
Quantify retention and growth outcomes
Your resume needs to show net revenue retention rates, portfolio growth in dollar terms, and client expansion rates you personally drove. Hiring managers at this level expect numbers tied to your decisions, not your team's aggregate results.
Align your resume to account tier
VP of client management roles differ sharply between SMB, mid-market, and enterprise books of business. Tailor your resume to reflect the client size and contract values you managed, because recruiters screen for exact experience at that tier.
Apply early to roles that fit
Migrate Mate lists vice president of client management openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies with recent contract wins
Companies that have just closed major enterprise deals or expanded into new verticals are actively hiring client management leadership to onboard and retain those accounts. Look for recent press releases before you apply.
Prepare a client story for every interview stage
VP-level interviews in client management almost always include a scenario question about a deteriorating key account. Have a structured example ready that shows how you diagnosed the risk, engaged the executive sponsor, and reversed churn before it escalated.
Negotiate scope before you negotiate compensation
Before discussing pay, clarify how many accounts you own, what revenue you are accountable for, and whether you have P&L authority. Scope determines your leverage, your bonus structure, and how the role translates on your resume afterward.
Vice President of Client Management Jobs: Frequently Asked Questions
Which companies are hiring the most vice president of client managements?
The most active employers for vice president of client managements right now are JPMorganChase, BNY, and EXL Service, and the most openings are in New York, California, and Massachusetts, based on current listings on Migrate Mate as of November 2026. Financial services firms, enterprise SaaS companies, and large healthcare organizations consistently represent the deepest demand for this role.
How many vice president of client management jobs are remote?
About 93% of vice president of client management openings are fully remote or hybrid as of November 2026, reflecting the relationship-driven nature of the role. Sub-areas tied to digital products or software platforms tend to have more remote flexibility, while roles overseeing large enterprise accounts in regulated industries such as financial services and healthcare more often require on-site presence or regular client travel.
How do you become a vice president of client management?
Most vice presidents of client management move up from director or senior director roles in account management or customer success after demonstrating consistent portfolio growth and team leadership. Building experience managing high-value accounts, developing renewal and expansion strategies, and leading client-facing teams gives you the foundation. Executive communication skills and familiarity with revenue forecasting and CRM reporting accelerate the path to VP consideration.
Can you get hired as a vice president of client management without direct VP-level experience?
Yes, candidates promoted from a director-level role can be competitive if they can show ownership of a large book of business, measurable retention and expansion outcomes, and direct management of account teams. Firms that are scaling quickly or entering a new vertical sometimes hire strong directors into VP roles when the candidate's client portfolio size and cross-functional influence match the scope of the opening.
What does the vice president of client management interview process look like?
The process typically moves from an initial screen with a talent acquisition partner to a panel interview with the chief revenue officer, chief customer officer, or a VP peer, followed by a presentation or case study round where you walk through how you would manage a named account scenario or build a retention strategy. Final stages often include a conversation with a cross-functional leader such as the head of product or finance to assess how you partner across the organization.
Where can I find and apply to vice president of client management jobs?
You can find and apply to vice president of client management jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and account focus, then apply directly to each opening that fits.
See All 38 Vice President of Client Management Jobs
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