Vice President of Customer Operations Jobs
Vice President of Customer Operations jobs are open across SaaS, financial services, healthcare, retail, and logistics, from director-level promotions to C-suite transitions, with specializations in customer success, service delivery, and operations strategy. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 31+ Vice President of Customer Operations jobs
At a glance: San Francisco, on site, with regular time in Atlanta · $220K to $260K, plus 15 to 20% bonus and meaningful equity · Runs customer operations across San Francisco, Atlanta and our team in Pakistan.
Harper is an AI-native commercial insurance brokerage, backed by Y Combinator, with offices in San Francisco and Atlanta. We do the insurance work end to end for about 1,000 new small businesses a month, with agents and people working the same accounts.
ROLE IN ONE LINE
Build and run the customer operation that takes Harper from thousands of small businesses to millions, with agents doing most of the work and people doing the work only people can.
Every policy we sell turns into a stream of work: getting it bound and active, payments and the finance agreements behind them, certificates and policy changes, cancellations to save, coverage to recover, and the hard cases that need an expert. Today that work runs through sixteen queues, worked by about forty people and more than a hundred bots that are only starting to take real volume. You make it one operation that scales.
WHY NOW
The volume is growing faster than headcount can, and it should. Our queues tell us exactly where the work is and where it waits: some move in hours, others build up for weeks because nobody owns them or the people who work them are spread across too many. We have built the machinery: queue channels, routing, status and assignment bots, task agents. What we need is the operator who decides who works what, sets the cadence, measures it by the hour, and moves work from people to agents one class at a time without dropping a customer.
WHAT YOU OWN
The operation. Every queue from first contact to active policy, renewal and recovery: arrivals, handle times, backlog, owners, service levels and cost per customer. You know every number by queue and by hour.
Capacity. Who works which queue, on which shift, in which office. Planning for 4x volume without 4x people, and for the day volume is ten times that.
The line between agents and people. Which work agents finish end to end, which a person approves, and which stays with a licensed expert. You move that line every week, on evidence.
Three centers. San Francisco for the people who build the system, Atlanta for the frontline and licensed teams, and our team in Pakistan for back-office work, each run by a lead who reports to you.
The talent model. A mix of domain experts (commercial lines, payments, compliance) and high-volume operators, plus an operator in every pod who builds and runs that pod’s agents.
Quality. One owner per account, honest answers to customers, and errors caught before they reach a carrier or a customer.
WHAT DONE MEANS
Every queue has one owner, a service level and a backlog that falls week over week.
Service people per thousand customers fall every quarter while retention rises.
At least two queues run with most items finished by agents, measured, with no rise in errors or complaints.
YOUR FIRST 90 DAYS
Day 30: you have worked the floor in all three locations, own the weekly operating review, and every queue has a named owner.
Day 60: capacity planning by queue and hour is running, and the oldest backlogs are falling.
Day 90: your plan for the next two quarters is written, with volume, agents and hires tied together and a path to millions of customers.
WHO THRIVES HERE
You have scaled customer operations or support to millions of customers or transactions, in delivery, marketplaces, consumer fintech, payments, insurance or SMB software at volume, and can show volume, headcount and cost per contact before and after.
You think in queues, arrivals, handle times and owners, and you have run workforce planning, tiered support, quality programs and offshore or partner teams.
You have moved real volume from people to automation or AI, know where it fails, and stayed accountable for the customer outcome while you did it.
You have led experts and high-volume operators in the same organization and know which work needs which.
You care deeply about customers, and the people who have worked for you would say so.
WHAT WE TEACH, WHAT YOU BRING
We teach commercial insurance and how Harper runs. You bring operations at scale, the judgment to pick which work goes to agents and which to people, and a record of building teams that got better as they grew. You do not need to be an engineer; you do need to use AI tools yourself.
WHO SHOULD NOT APPLY
Your experience is mainly SaaS customer success: strategic accounts, quarterly business reviews, renewals and solutions teams. That may matter here later; it is not this job now.
You manage through dashboards and never take a customer call or sit with a queue.
You scale by adding headcount first.
PAY, SCHEDULE AND PLACE
$220K to $260K, plus a 15 to 20% bonus and meaningful equity.
On site in San Francisco Monday to Friday, with a week in Atlanta most months and regular time with the team in Pakistan.
BENEFITS
Health, dental and vision. Breakfast, lunch and dinner at the office, commuter benefits and a gym membership.
HOW WE HIRE (USUALLY THREE TO FOUR WEEKS)
A conversation with the founders. We reply within 48 hours at every stage.
A working session on our real queue data: what you would change in the first 90 days, and what it takes to serve four times the customers.
Time with the teams in San Francisco and Atlanta, and a call with the Pakistan team.
References, then a decision within a week.
HOW TO APPLY
Send your resume and tell us about the largest customer operation you have run: how many customers or contacts, how many people, what you automated, and what the numbers looked like when you arrived and when you left.
Harper is an equal opportunity employer. If you need an accommodation at any point in the process, tell us and we will make it work. We will consider qualified applicants with arrest and conviction records in a manner consistent with the San Francisco Fair Chance Ordinance.
Compensation Range: $220K - $260K
At a glance: San Francisco, on site, with regular time in Atlanta · $220K to $260K, plus 15 to 20% bonus and meaningful equity · Runs customer operations across San Francisco, Atlanta and our team in Pakistan.
Harper is an AI-native commercial insurance brokerage, backed by Y Combinator, with offices in San Francisco and Atlanta. We do the insurance work end to end for about 1,000 new small businesses a month, with agents and people working the same accounts.
ROLE IN ONE LINE
Build and run the customer operation that takes Harper from thousands of small businesses to millions, with agents doing most of the work and people doing the work only people can.
Every policy we sell turns into a stream of work: getting it bound and active, payments and the finance agreements behind them, certificates and policy changes, cancellations to save, coverage to recover, and the hard cases that need an expert. Today that work runs through sixteen queues, worked by about forty people and more than a hundred bots that are only starting to take real volume. You make it one operation that scales.
WHY NOW
The volume is growing faster than headcount can, and it should. Our queues tell us exactly where the work is and where it waits: some move in hours, others build up for weeks because nobody owns them or the people who work them are spread across too many. We have built the machinery: queue channels, routing, status and assignment bots, task agents. What we need is the operator who decides who works what, sets the cadence, measures it by the hour, and moves work from people to agents one class at a time without dropping a customer.
WHAT YOU OWN
The operation. Every queue from first contact to active policy, renewal and recovery: arrivals, handle times, backlog, owners, service levels and cost per customer. You know every number by queue and by hour.
Capacity. Who works which queue, on which shift, in which office. Planning for 4x volume without 4x people, and for the day volume is ten times that.
The line between agents and people. Which work agents finish end to end, which a person approves, and which stays with a licensed expert. You move that line every week, on evidence.
Three centers. San Francisco for the people who build the system, Atlanta for the frontline and licensed teams, and our team in Pakistan for back-office work, each run by a lead who reports to you.
The talent model. A mix of domain experts (commercial lines, payments, compliance) and high-volume operators, plus an operator in every pod who builds and runs that pod’s agents.
Quality. One owner per account, honest answers to customers, and errors caught before they reach a carrier or a customer.
WHAT DONE MEANS
Every queue has one owner, a service level and a backlog that falls week over week.
Service people per thousand customers fall every quarter while retention rises.
At least two queues run with most items finished by agents, measured, with no rise in errors or complaints.
YOUR FIRST 90 DAYS
Day 30: you have worked the floor in all three locations, own the weekly operating review, and every queue has a named owner.
Day 60: capacity planning by queue and hour is running, and the oldest backlogs are falling.
Day 90: your plan for the next two quarters is written, with volume, agents and hires tied together and a path to millions of customers.
WHO THRIVES HERE
You have scaled customer operations or support to millions of customers or transactions, in delivery, marketplaces, consumer fintech, payments, insurance or SMB software at volume, and can show volume, headcount and cost per contact before and after.
You think in queues, arrivals, handle times and owners, and you have run workforce planning, tiered support, quality programs and offshore or partner teams.
You have moved real volume from people to automation or AI, know where it fails, and stayed accountable for the customer outcome while you did it.
You have led experts and high-volume operators in the same organization and know which work needs which.
You care deeply about customers, and the people who have worked for you would say so.
WHAT WE TEACH, WHAT YOU BRING
We teach commercial insurance and how Harper runs. You bring operations at scale, the judgment to pick which work goes to agents and which to people, and a record of building teams that got better as they grew. You do not need to be an engineer; you do need to use AI tools yourself.
WHO SHOULD NOT APPLY
Your experience is mainly SaaS customer success: strategic accounts, quarterly business reviews, renewals and solutions teams. That may matter here later; it is not this job now.
You manage through dashboards and never take a customer call or sit with a queue.
You scale by adding headcount first.
PAY, SCHEDULE AND PLACE
$220K to $260K, plus a 15 to 20% bonus and meaningful equity.
On site in San Francisco Monday to Friday, with a week in Atlanta most months and regular time with the team in Pakistan.
BENEFITS
Health, dental and vision. Breakfast, lunch and dinner at the office, commuter benefits and a gym membership.
HOW WE HIRE (USUALLY THREE TO FOUR WEEKS)
A conversation with the founders. We reply within 48 hours at every stage.
A working session on our real queue data: what you would change in the first 90 days, and what it takes to serve four times the customers.
Time with the teams in San Francisco and Atlanta, and a call with the Pakistan team.
References, then a decision within a week.
HOW TO APPLY
Send your resume and tell us about the largest customer operation you have run: how many customers or contacts, how many people, what you automated, and what the numbers looked like when you arrived and when you left.
Harper is an equal opportunity employer. If you need an accommodation at any point in the process, tell us and we will make it work. We will consider qualified applicants with arrest and conviction records in a manner consistent with the San Francisco Fair Chance Ordinance.
Compensation Range: $220K - $260K
Vice President of Customer Operations Jobs by Experience Level
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Find JobsVice President of Customer Operations Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
- Insurance
What Employers Look For
The qualifications that appear most often in vice president of customer operations jobs.
- 10 or more years of experience in customer operations, customer success, or service leadership roles
- Demonstrated ability to lead and scale large customer-facing teams across multiple geographies
- Proficiency with CRM platforms and customer support or service management software
- Experience setting and tracking KPIs such as CSAT, NPS, churn rate, and time-to-resolution
- Strong cross-functional collaboration with product, engineering, sales, and finance teams
- Bachelor's degree in business, operations management, or a related field, with an MBA preferred
Tips for Your Vice President of Customer Operations Job Search
Quantify retention and efficiency gains
Hiring panels for this role want to see outcomes, not responsibilities. Pull CSAT scores, churn reduction percentages, and cost-per-contact improvements from your past roles and lead your resume bullets with those numbers, not the initiatives that produced them.
Apply early to roles that fit
Migrate Mate lists vice president of customer operations openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to company stage
A Series B startup needs someone who can build a support org from scratch, while an enterprise wants a leader who can scale an existing team. Read each job description for language like 'build' versus 'optimize' and mirror that framing in your resume summary.
Target postings by tech stack mentioned
Many listings name the customer platform, ticketing system, or CRM the team runs on. If your experience matches that stack, say so explicitly in your application materials. It signals you can contribute on day one rather than spending months learning the tooling.
Prepare a cross-functional influence story
Interviewers at this level probe how you've aligned customer operations with product, engineering, and finance. Have a specific example ready where you influenced a product roadmap decision using customer data, including who the stakeholders were and what changed as a result.
Negotiate scope before you negotiate terms
Before discussing compensation, clarify headcount, budget authority, and reporting structure. If the role is scoped narrowly but titled broadly, you'll want to know that before you accept. Asking these questions also signals executive-level thinking to the hiring committee.
Vice President of Customer Operations Jobs: Frequently Asked Questions
Which companies are hiring the most vice president of customer operationss?
BNY, Intuit, and ClickView are hiring the most vice president of customer operationss right now, with openings concentrated in California, New York, and Utah, based on current listings on Migrate Mate as of November 2026. Demand is especially active at high-growth SaaS companies and large-scale service organizations undergoing operational transformation.
How many vice president of customer operations jobs are remote?
About 88% of vice president of customer operations openings are fully remote or hybrid as of November 2026, reflecting the executive-level flexibility many companies now offer. Customer success strategy and operations planning sub-functions tend to be the most remote-friendly, while roles that require on-site contact center oversight are more likely to require in-person presence.
How do you become a vice president of customer operations?
Most vice presidents of customer operations move up through director or senior director roles in customer success, support, or service delivery before stepping into a VP seat. Building a strong record of leading large teams, owning P&L or budget lines, and influencing cross-functional decisions accelerates that path. Gaining exposure to CRM platforms, workforce management, and data-driven reporting makes candidates significantly more competitive at the VP level.
Can I get a vice president of customer operations role without prior VP experience?
Yes, candidates who have held a director-level role with broad scope, including budget ownership and multi-team leadership, are regularly considered for VP openings, particularly at mid-sized companies or high-growth startups where titles often compress. The key is demonstrating that you've operated at VP-level scope even if your title has not caught up, and framing your resume around strategic impact rather than day-to-day management.
What does the vice president of customer operations interview process look like?
The process typically starts with a recruiter screen followed by a conversation with the CHRO or a peer executive, then a panel interview with cross-functional leaders from product, finance, and sales. Most companies at this level include a case study or presentation where you are asked to diagnose a fictional customer operations problem and present a plan. Final rounds usually involve a conversation with the CEO or COO before an offer is extended.
Where can I find and apply to vice president of customer operations jobs?
You can find and apply to vice president of customer operations jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the roles available, find the ones that match your background and goals, and apply directly to each listing that fits.
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