Vice President of Relationship Management Jobs
Vice President of Relationship Management jobs are open across banking, insurance, wealth management, and technology, at every level from director to C-suite, with specializations in client success, strategic accounts, and enterprise partnerships. Scan the live roles below and apply to whichever ones fit.
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Vice President, Client Relationship Management
Location: New York, NY (hybrid work schedule available)
Reports To: Senior Vice President of Strategic Client Group
Position Overview
We are seeking a highly accomplished, strategic Vice President of Client Relationship Management to lead and strengthen SPS North America's existing client relationships while driving sustainable, profitable revenue growth across our current portfolio.
This individual will be responsible for developing trusted, executive-level relationships with key clients, ensuring exceptional client satisfaction and retention, and identifying opportunities to expand existing partnerships through additional services, solutions, and technology offerings. The role will focus primarily on growing and maximizing the value of current client relationships, with secondary responsibility for identifying and developing select new business opportunities.
The ideal candidate is an experienced enterprise relationship leader with a proven ability to manage complex client portfolios, influence C-suite stakeholders, navigate challenging client situations, and translate client needs into strategic growth opportunities. Success requires a strong combination of relationship management, commercial acumen, consultative selling, and cross-functional leadership.
The Vice President will play a critical role in protecting existing revenue, strengthening client partnerships, expanding SPS's presence within current accounts, and contributing to the company's long-term growth strategy.
Key Responsibilities
- Strategic Client Relationship Management: Serve as a senior relationship leader for a portfolio of strategic enterprise clients, building trusted partnerships with C-suite executives, senior decision-makers, and key stakeholders. Maintain a deep understanding of each client's business, organizational priorities, challenges, and long-term objectives.
- Client Retention & Satisfaction: Develop and execute strategies to strengthen client relationships, improve satisfaction, and proactively address risks to retention. Monitor account health, identify potential concerns, and partner with internal teams to resolve issues before they impact the client relationship or business.
- Existing Account Growth & Revenue Expansion: Identify and develop opportunities to expand SPS's services within current client organizations. Leverage knowledge of client operations, business needs, and organizational changes to introduce additional workplace services, outsourcing solutions, document management, and technology-enabled offerings.
- Executive Engagement & Strategic Reviews: Establish consistent engagement with senior client stakeholders through executive meetings, quarterly business reviews (QBRs), and strategic planning discussions. Communicate performance, demonstrate value, address challenges, and identify opportunities to strengthen and expand the partnership.
- Account Strategy & Portfolio Management: Develop comprehensive strategic account plans for key clients, including retention objectives, growth opportunities, relationship mapping, revenue forecasts, and long-term partnership goals. Prioritize initiatives based on client needs, revenue potential, profitability, and strategic value.
- Cross-Functional Leadership & Client Advocacy: Serve as the voice of the client within SPS, collaborating closely with Operations, Solutions, Finance, Business Development, and other internal teams to ensure service delivery aligns with client expectations. Drive accountability and coordination across departments to deliver a consistent, high-quality client experience.
- Commercial Strategy & Contract Management: Partner with internal stakeholders to manage contract renewals, pricing discussions, scope changes, and service expansions. Identify opportunities to improve account profitability while maintaining competitive and mutually beneficial client relationships.
- Issue Resolution & Escalation Management: Provide executive-level oversight of complex client concerns and escalations. Work collaboratively with operational leadership to develop solutions, restore confidence, and protect long-term client relationships.
- New Business Development: In addition to growing existing accounts, identify select new business opportunities through industry relationships, networking, referrals, and market knowledge. Partner with the broader sales organization to support strategic opportunities and contribute to overall company growth.
- Strategic Planning & Performance Management: Monitor portfolio performance, including client retention, revenue growth, profitability, satisfaction, and account expansion. Provide regular updates to senior leadership and recommend strategies to strengthen client relationships and achieve business objectives.
Required Qualifications & Experience
10+ years of progressive experience in enterprise client relationship management, strategic account management, customer success, business development, or a related commercial leadership role.
Bachelor's or Master's degree in Business Administration, Marketing, Technology, Liberal Arts, or a related discipline.
Proven success managing and growing large, complex enterprise client relationships, preferably within Document Outsourcing, Business Process Outsourcing (BPO), Managed Services, or related industries.
Demonstrated ability to retain and expand existing client accounts, identify additional revenue opportunities, and develop long-term strategic partnerships.
Experience engaging and influencing C-suite executives, senior decision-makers, and multiple stakeholders within large organizations.
Track record of managing significant client portfolios, revenue responsibility, contract renewals, and account profitability.
Experience developing and executing strategic account plans focused on client retention, satisfaction, and revenue expansion.
Strong understanding of complex service agreements, contract negotiations, pricing strategies, and service delivery models.
Demonstrated ability to manage client escalations and collaborate with cross-functional teams to resolve complex business challenges.
Experience conducting executive business reviews, presenting performance results, and communicating strategic recommendations.
Ability to identify opportunities to expand existing service offerings and introduce additional solutions based on client needs.
Experience in Financial Services, Banking, Legal, and/or Insurance industries preferred.
Understanding of organizational information management, document processing, workplace services, and/or business process workflows preferred.
Exposure to new business development and enterprise sales opportunities is a plus.
Skills & Competencies
Exceptional executive presence and the ability to establish credibility and build trusted relationships with senior-level stakeholders.
Highly developed relationship management, consultative selling, negotiation, and influencing skills.
Strong commercial acumen, with the ability to identify opportunities for revenue growth while protecting client retention and profitability.
Strategic thinking and business planning capabilities, including the ability to translate client needs into actionable account strategies.
Excellent verbal and written communication skills, including executive-level presentations and business reviews.
Strong analytical and problem-solving abilities, with sound business judgment and decision-making skills.
Demonstrated leadership capabilities and the ability to influence cross-functional teams without direct authority.
Proactive approach to identifying client risks, resolving concerns, and anticipating future business needs.
Excellent organizational skills and the ability to manage multiple strategic relationships and competing priorities.
High level of self-awareness, adaptability, and resilience when navigating complex client environments.
Proficiency with CRM systems, account planning tools, and standard business technology applications.
Ability to work independently while collaborating effectively with cross-functional teams.
Travel Requirements
This position requires travel of approximately 25%, depending on business and client needs.
Physical Demands & Work Environment
Ability to work in both on-site and remote environments and collaborate across multiple time zones as needed.
Ability to sit, stand, walk, bend, and kneel for extended periods as required.
Ability to communicate effectively in person, virtually, and by telephone.
Ability to operate standard office equipment, including computers, printers, and other business-related technology.
Ability to perform tasks requiring fine motor skills, manual dexterity, and visual acuity, including close and distance vision.
Ability to lift or move objects as needed to perform job responsibilities.
Ability to manage competing priorities, deadlines, and challenging business situations in a professional manner.
Other Duties
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Responsibilities and activities may change at any time, with or without notice.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Bonuses: Are available for employee and client referrals for current employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Vice President, Client Relationship Management
Location: New York, NY (hybrid work schedule available)
Reports To: Senior Vice President of Strategic Client Group
Position Overview
We are seeking a highly accomplished, strategic Vice President of Client Relationship Management to lead and strengthen SPS North America's existing client relationships while driving sustainable, profitable revenue growth across our current portfolio.
This individual will be responsible for developing trusted, executive-level relationships with key clients, ensuring exceptional client satisfaction and retention, and identifying opportunities to expand existing partnerships through additional services, solutions, and technology offerings. The role will focus primarily on growing and maximizing the value of current client relationships, with secondary responsibility for identifying and developing select new business opportunities.
The ideal candidate is an experienced enterprise relationship leader with a proven ability to manage complex client portfolios, influence C-suite stakeholders, navigate challenging client situations, and translate client needs into strategic growth opportunities. Success requires a strong combination of relationship management, commercial acumen, consultative selling, and cross-functional leadership.
The Vice President will play a critical role in protecting existing revenue, strengthening client partnerships, expanding SPS's presence within current accounts, and contributing to the company's long-term growth strategy.
Key Responsibilities
- Strategic Client Relationship Management: Serve as a senior relationship leader for a portfolio of strategic enterprise clients, building trusted partnerships with C-suite executives, senior decision-makers, and key stakeholders. Maintain a deep understanding of each client's business, organizational priorities, challenges, and long-term objectives.
- Client Retention & Satisfaction: Develop and execute strategies to strengthen client relationships, improve satisfaction, and proactively address risks to retention. Monitor account health, identify potential concerns, and partner with internal teams to resolve issues before they impact the client relationship or business.
- Existing Account Growth & Revenue Expansion: Identify and develop opportunities to expand SPS's services within current client organizations. Leverage knowledge of client operations, business needs, and organizational changes to introduce additional workplace services, outsourcing solutions, document management, and technology-enabled offerings.
- Executive Engagement & Strategic Reviews: Establish consistent engagement with senior client stakeholders through executive meetings, quarterly business reviews (QBRs), and strategic planning discussions. Communicate performance, demonstrate value, address challenges, and identify opportunities to strengthen and expand the partnership.
- Account Strategy & Portfolio Management: Develop comprehensive strategic account plans for key clients, including retention objectives, growth opportunities, relationship mapping, revenue forecasts, and long-term partnership goals. Prioritize initiatives based on client needs, revenue potential, profitability, and strategic value.
- Cross-Functional Leadership & Client Advocacy: Serve as the voice of the client within SPS, collaborating closely with Operations, Solutions, Finance, Business Development, and other internal teams to ensure service delivery aligns with client expectations. Drive accountability and coordination across departments to deliver a consistent, high-quality client experience.
- Commercial Strategy & Contract Management: Partner with internal stakeholders to manage contract renewals, pricing discussions, scope changes, and service expansions. Identify opportunities to improve account profitability while maintaining competitive and mutually beneficial client relationships.
- Issue Resolution & Escalation Management: Provide executive-level oversight of complex client concerns and escalations. Work collaboratively with operational leadership to develop solutions, restore confidence, and protect long-term client relationships.
- New Business Development: In addition to growing existing accounts, identify select new business opportunities through industry relationships, networking, referrals, and market knowledge. Partner with the broader sales organization to support strategic opportunities and contribute to overall company growth.
- Strategic Planning & Performance Management: Monitor portfolio performance, including client retention, revenue growth, profitability, satisfaction, and account expansion. Provide regular updates to senior leadership and recommend strategies to strengthen client relationships and achieve business objectives.
Required Qualifications & Experience
10+ years of progressive experience in enterprise client relationship management, strategic account management, customer success, business development, or a related commercial leadership role.
Bachelor's or Master's degree in Business Administration, Marketing, Technology, Liberal Arts, or a related discipline.
Proven success managing and growing large, complex enterprise client relationships, preferably within Document Outsourcing, Business Process Outsourcing (BPO), Managed Services, or related industries.
Demonstrated ability to retain and expand existing client accounts, identify additional revenue opportunities, and develop long-term strategic partnerships.
Experience engaging and influencing C-suite executives, senior decision-makers, and multiple stakeholders within large organizations.
Track record of managing significant client portfolios, revenue responsibility, contract renewals, and account profitability.
Experience developing and executing strategic account plans focused on client retention, satisfaction, and revenue expansion.
Strong understanding of complex service agreements, contract negotiations, pricing strategies, and service delivery models.
Demonstrated ability to manage client escalations and collaborate with cross-functional teams to resolve complex business challenges.
Experience conducting executive business reviews, presenting performance results, and communicating strategic recommendations.
Ability to identify opportunities to expand existing service offerings and introduce additional solutions based on client needs.
Experience in Financial Services, Banking, Legal, and/or Insurance industries preferred.
Understanding of organizational information management, document processing, workplace services, and/or business process workflows preferred.
Exposure to new business development and enterprise sales opportunities is a plus.
Skills & Competencies
Exceptional executive presence and the ability to establish credibility and build trusted relationships with senior-level stakeholders.
Highly developed relationship management, consultative selling, negotiation, and influencing skills.
Strong commercial acumen, with the ability to identify opportunities for revenue growth while protecting client retention and profitability.
Strategic thinking and business planning capabilities, including the ability to translate client needs into actionable account strategies.
Excellent verbal and written communication skills, including executive-level presentations and business reviews.
Strong analytical and problem-solving abilities, with sound business judgment and decision-making skills.
Demonstrated leadership capabilities and the ability to influence cross-functional teams without direct authority.
Proactive approach to identifying client risks, resolving concerns, and anticipating future business needs.
Excellent organizational skills and the ability to manage multiple strategic relationships and competing priorities.
High level of self-awareness, adaptability, and resilience when navigating complex client environments.
Proficiency with CRM systems, account planning tools, and standard business technology applications.
Ability to work independently while collaborating effectively with cross-functional teams.
Travel Requirements
This position requires travel of approximately 25%, depending on business and client needs.
Physical Demands & Work Environment
Ability to work in both on-site and remote environments and collaborate across multiple time zones as needed.
Ability to sit, stand, walk, bend, and kneel for extended periods as required.
Ability to communicate effectively in person, virtually, and by telephone.
Ability to operate standard office equipment, including computers, printers, and other business-related technology.
Ability to perform tasks requiring fine motor skills, manual dexterity, and visual acuity, including close and distance vision.
Ability to lift or move objects as needed to perform job responsibilities.
Ability to manage competing priorities, deadlines, and challenging business situations in a professional manner.
Other Duties
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Responsibilities and activities may change at any time, with or without notice.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Bonuses: Are available for employee and client referrals for current employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
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Find JobsVice President of Relationship Management Job Market
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Investment & Asset Management
What Employers Look For
The qualifications that appear most often in vice president of relationship management jobs.
- Ten or more years of client-facing relationship management or business development experience
- Demonstrated ability to manage and grow a large book of business
- Experience leading and mentoring relationship management teams
- Strong proficiency with CRM platforms and pipeline reporting tools
- Bachelor's degree in business, finance, or a related field
- Industry-specific certifications such as CFP, CFA, or CISA depending on sector
Tips for Your Vice President of Relationship Management Job Search
Quantify your portfolio retention numbers
Hiring managers for this role want to see revenue retained, accounts grown, and churn reduced. Pull the actual figures from your last two roles and lead with them in your resume summary and in every bullet that describes client outcomes.
Tailor your resume to the vertical
A vice president of relationship management resume that works for a regional bank will read differently to a fintech or an insurance carrier. Adjust industry language, product terminology, and regulatory references to match each employer's sector before you apply.
Apply early to roles that fit
Migrate Mate lists vice president of relationship management openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies at a growth inflection
Firms expanding into new markets or launching new product lines hire relationship management VPs to anchor those efforts. Look at earnings calls and press releases for language about client expansion or strategic growth, then focus your applications there.
Prepare a client scenario for the first interview
Expect interviewers to ask how you would handle a key account at risk of churning or a strategic client asking for concessions. Walk in with a real example from your career that shows how you diagnosed the issue, engaged stakeholders, and resolved it.
Negotiate against a written offer, not a verbal one
VP-level relationship management offers often include variable compensation tied to book-of-business metrics. Ask for the full written offer before you counter, so you can evaluate base, bonus structure, and account assignment terms together rather than reacting to a headline number.
Vice President of Relationship Management Jobs: Frequently Asked Questions
Which companies are hiring the most vice president of relationship managements?
The companies hiring the most vice president of relationship managements right now include Banc of California, First Financial Bankshares, and Fifth Third Bank, with the largest share of openings in California, New York, and Texas, based on current listings on Migrate Mate as of November 2026. Financial services, insurance, and enterprise technology firms account for a significant portion of active postings.
How many vice president of relationship management jobs are remote?
About 67% of vice president of relationship management openings are fully remote or hybrid as of November 2026, reflecting the relationship-intensive nature of the role that often requires in-person client engagement. Strategic accounts and enterprise partnership roles tend to offer the most flexible remote arrangements compared to portfolio-heavy or regionally focused positions.
How do you become a vice president of relationship management?
Most vice presidents of relationship management move up through progressively senior client-facing roles, starting as relationship managers or account executives, then advancing to director-level positions before reaching the VP level. Building a consistent record of growing and retaining a revenue-generating book of business is the core credential employers look for, alongside experience managing teams and influencing cross-functional stakeholders.
Can you get a vice president of relationship management job without senior experience?
Getting hired at the VP level without senior experience is uncommon, but candidates coming from director or senior manager roles in adjacent functions like sales, client success, or business development can make a strong case by emphasizing account ownership, revenue impact, and leadership scope. Smaller firms and high-growth companies occasionally promote strong performers earlier if they can demonstrate client expansion results.
What does the vice president of relationship management interview process look like?
The interview process typically includes an initial recruiter screen, one or two rounds with senior leadership or the hiring executive, and a final panel that may include peers in sales, product, or operations. Candidates are often asked to walk through a specific client situation they managed, present a view on client retention strategy, or discuss how they would build relationships with a named account segment.
Where can I find and apply to vice president of relationship management jobs?
You can find and apply to vice president of relationship management jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your background and target industry, and apply directly to each listing that fits.
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