Vice President of Service Delivery Jobs
Vice President of Service Delivery jobs are open across technology, healthcare, financial services, and managed services at levels from director-track to C-suite-adjacent, with specializations in IT service management, client operations, and SLA governance. Find a role that fits below and apply directly.
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Enterprise Transformation (Program Delivery), Program Manager - VP
Position Overview
As part of State Street's transformation journey, we are implementing a product and platform operating model to simplify how the firm operates, modernize platforms and processes, accelerate technology and AI adoption, strengthen resiliency and controls, and improve outcomes for clients, employees and shareholders. Transformation is business-led and enterprise-enabled, with the Transformation Management Office providing enterprise coordination, governance, methodology and execution support.
The Program Lead is a senior delivery leader within the TMO Program Delivery team. Reporting to a Transformation Director, the role independently leads a major transformation initiative, workstream or cluster of related workstreams within a Business Unit portfolio or cross-enterprise theme, translating strategy and target-state designs into integrated roadmaps, delivery commitments and measurable outcomes.
The Program Lead serves as the day-to-day integration point across Business, Product, Operations, Technology, Data, Finance, Risk, Compliance, People and Change, with accountability for execution discipline, dependencies, governance, implementation, adoption and benefits realization.
This is a hands-on leadership role requiring the ability to create structure from ambiguity, accelerate decisions, constructively challenge stakeholders and maintain momentum across a complex matrix. Program Leads may be deployed across Business Units and enterprise priorities as needs evolve.
Primary Responsibilities
Transformation Delivery & Integrated Planning
- Lead mobilization and execution of assigned transformation initiatives and workstreams from definition through implementation, adoption and benefits realization.
- Translate strategy, target operating models and portfolio roadmaps into sequenced implementation plans with clear scope, ownership, milestones, dependencies and success measures.
- Maintain an integrated view of delivery commitments, critical path, decisions, risks, issues and required interventions.
- Hold workstream leaders accountable for commitments and initiate recovery actions when delivery, quality, adoption, value or risk outcomes are off track.
- Ensure execution remains aligned with Business Unit objectives, strategic end-state and enterprise transformation standards.
Cross-Functional Orchestration & Dependency Resolution
- Integrate execution across Business, Product, Operations, Technology, Data, Finance, Risk, Compliance, People and Corporate Functions.
- Proactively identify and resolve dependencies, resource constraints, competing priorities, operating-model gaps and implementation barriers.
- Lead working sessions that drive clear decisions, accountable owners and deadlines.
- Escalate material risks, trade-offs and unresolved dependencies with practical options and recommended actions.
- Promote reuse of enterprise capabilities and challenge duplication or fragmented solutions.
Governance, Transparency & Decision Support
- Establish practical governance and operating rhythms that enable disciplined execution and timely decision-making.
- Deliver concise, decision-oriented executive reporting on progress, outcomes, risks, dependencies, investment and required interventions.
- Maintain clear decision, action and escalation records through implementation.
- Provide objective, forward-looking assessments of delivery health and surface emerging issues early.
- Support steering committees, portfolio reviews, Quarterly Business Reviews and transformation governance forums.
Operating Model Implementation & Adoption
- Coordinate implementation of target operating models, governance structures, roles, decision rights and new ways of working.
- Drive adoption of product-centric delivery, Agile practices, simplified processes, automation, data, AI and technology-enabled capabilities.
- Integrate business readiness, communications, training, migration, rollout and transition activities into delivery plans.
- Partner with Change, Communications and specialist teams to identify and address adoption risks.
- Embed new capabilities into operating routines, performance management and sustainable business ownership.
Risk, Controls & Outcome Realization
- Ensure delivery plans incorporate regulatory, risk, cyber, data, architecture, control, operational-resiliency and responsible-AI requirements.
- Partner with Risk, Compliance, Legal, Audit, Technology and control functions to identify issues early and execute mitigation plans.
- Define KPIs, OKRs and success measures, maintaining focus on outcomes rather than activity completion.
- Partner with Finance, Impact Assurance and business owners to track investment, benefits, productivity, client outcomes, operational performance and risk reduction.
- Capture lessons learned and strengthen reusable delivery practices and playbooks.
Team & Stakeholder Leadership
- Lead direct and indirect resources assigned to the initiative, including analysts, subject-matter experts and external resources.
- Establish clear accountability across workstreams and foster collaboration, constructive challenge and timely escalation.
- Build trusted relationships with executive sponsors, Business Unit leaders and technology, operations, risk and control partners.
- Coach team members and build delivery capability across the initiative.
- Communicate complex transformation issues clearly to executive and operational audiences.
Experience, Skills & Leadership Capabilities
- Significant experience leading complex transformation programs, workstreams or strategic initiatives within financial services or another highly regulated industry.
- Demonstrated success translating strategy and target-state designs into integrated roadmaps and measurable business outcomes.
- Experience leading initiatives spanning business, operations, product, technology, data, finance, risk and controls.
- Strong expertise in program delivery, integrated planning, dependency management, governance, implementation, adoption and benefits realization.
- Working knowledge of operating-model transformation, process redesign, technology modernization, automation, data, AI, Agile delivery and product/platform models.
- Credibility engaging executive sponsors, workstream leaders, control functions and operational stakeholders across organizational boundaries.
- Excellent executive communication, facilitation, analytical, problem-solving and decision-making skills.
- Ability to create clarity in ambiguous environments, balance strategic context with hands-on execution and adapt to changing priorities.
- Enterprise mindset, sound risk judgment, personal accountability and a strong focus on measurable outcomes.
- Bachelor's degree or equivalent relevant experience required; advanced degree preferred. Relevant transformation, program management, Agile, Lean or change-management credentials are advantageous.
Success Measures
Success in this role will be measured through:
- Delivery of assigned initiatives against agreed outcomes, milestones, scope and critical dependencies.
- Effective implementation and sustained adoption of target operating models, processes, technologies and capabilities.
- Timely identification and resolution of material risks, issues, decisions and cross-functional dependencies.
- Achievement of validated financial and non-financial benefits, including productivity, client, operational, technology and risk outcomes.
- Quality and timeliness of governance, executive decision support and delivery transparency.
- Strong control effectiveness, regulatory readiness, operational resiliency and responsible-AI outcomes.
- Stakeholder confidence in execution leadership, accountability and cross-functional alignment.
- Development of team capability and reusable delivery practices.
Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
Salary Range:
$110,000 - $181,250 AnnualThe range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home .
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Enterprise Transformation (Program Delivery), Program Manager - VP
Position Overview
As part of State Street's transformation journey, we are implementing a product and platform operating model to simplify how the firm operates, modernize platforms and processes, accelerate technology and AI adoption, strengthen resiliency and controls, and improve outcomes for clients, employees and shareholders. Transformation is business-led and enterprise-enabled, with the Transformation Management Office providing enterprise coordination, governance, methodology and execution support.
The Program Lead is a senior delivery leader within the TMO Program Delivery team. Reporting to a Transformation Director, the role independently leads a major transformation initiative, workstream or cluster of related workstreams within a Business Unit portfolio or cross-enterprise theme, translating strategy and target-state designs into integrated roadmaps, delivery commitments and measurable outcomes.
The Program Lead serves as the day-to-day integration point across Business, Product, Operations, Technology, Data, Finance, Risk, Compliance, People and Change, with accountability for execution discipline, dependencies, governance, implementation, adoption and benefits realization.
This is a hands-on leadership role requiring the ability to create structure from ambiguity, accelerate decisions, constructively challenge stakeholders and maintain momentum across a complex matrix. Program Leads may be deployed across Business Units and enterprise priorities as needs evolve.
Primary Responsibilities
Transformation Delivery & Integrated Planning
- Lead mobilization and execution of assigned transformation initiatives and workstreams from definition through implementation, adoption and benefits realization.
- Translate strategy, target operating models and portfolio roadmaps into sequenced implementation plans with clear scope, ownership, milestones, dependencies and success measures.
- Maintain an integrated view of delivery commitments, critical path, decisions, risks, issues and required interventions.
- Hold workstream leaders accountable for commitments and initiate recovery actions when delivery, quality, adoption, value or risk outcomes are off track.
- Ensure execution remains aligned with Business Unit objectives, strategic end-state and enterprise transformation standards.
Cross-Functional Orchestration & Dependency Resolution
- Integrate execution across Business, Product, Operations, Technology, Data, Finance, Risk, Compliance, People and Corporate Functions.
- Proactively identify and resolve dependencies, resource constraints, competing priorities, operating-model gaps and implementation barriers.
- Lead working sessions that drive clear decisions, accountable owners and deadlines.
- Escalate material risks, trade-offs and unresolved dependencies with practical options and recommended actions.
- Promote reuse of enterprise capabilities and challenge duplication or fragmented solutions.
Governance, Transparency & Decision Support
- Establish practical governance and operating rhythms that enable disciplined execution and timely decision-making.
- Deliver concise, decision-oriented executive reporting on progress, outcomes, risks, dependencies, investment and required interventions.
- Maintain clear decision, action and escalation records through implementation.
- Provide objective, forward-looking assessments of delivery health and surface emerging issues early.
- Support steering committees, portfolio reviews, Quarterly Business Reviews and transformation governance forums.
Operating Model Implementation & Adoption
- Coordinate implementation of target operating models, governance structures, roles, decision rights and new ways of working.
- Drive adoption of product-centric delivery, Agile practices, simplified processes, automation, data, AI and technology-enabled capabilities.
- Integrate business readiness, communications, training, migration, rollout and transition activities into delivery plans.
- Partner with Change, Communications and specialist teams to identify and address adoption risks.
- Embed new capabilities into operating routines, performance management and sustainable business ownership.
Risk, Controls & Outcome Realization
- Ensure delivery plans incorporate regulatory, risk, cyber, data, architecture, control, operational-resiliency and responsible-AI requirements.
- Partner with Risk, Compliance, Legal, Audit, Technology and control functions to identify issues early and execute mitigation plans.
- Define KPIs, OKRs and success measures, maintaining focus on outcomes rather than activity completion.
- Partner with Finance, Impact Assurance and business owners to track investment, benefits, productivity, client outcomes, operational performance and risk reduction.
- Capture lessons learned and strengthen reusable delivery practices and playbooks.
Team & Stakeholder Leadership
- Lead direct and indirect resources assigned to the initiative, including analysts, subject-matter experts and external resources.
- Establish clear accountability across workstreams and foster collaboration, constructive challenge and timely escalation.
- Build trusted relationships with executive sponsors, Business Unit leaders and technology, operations, risk and control partners.
- Coach team members and build delivery capability across the initiative.
- Communicate complex transformation issues clearly to executive and operational audiences.
Experience, Skills & Leadership Capabilities
- Significant experience leading complex transformation programs, workstreams or strategic initiatives within financial services or another highly regulated industry.
- Demonstrated success translating strategy and target-state designs into integrated roadmaps and measurable business outcomes.
- Experience leading initiatives spanning business, operations, product, technology, data, finance, risk and controls.
- Strong expertise in program delivery, integrated planning, dependency management, governance, implementation, adoption and benefits realization.
- Working knowledge of operating-model transformation, process redesign, technology modernization, automation, data, AI, Agile delivery and product/platform models.
- Credibility engaging executive sponsors, workstream leaders, control functions and operational stakeholders across organizational boundaries.
- Excellent executive communication, facilitation, analytical, problem-solving and decision-making skills.
- Ability to create clarity in ambiguous environments, balance strategic context with hands-on execution and adapt to changing priorities.
- Enterprise mindset, sound risk judgment, personal accountability and a strong focus on measurable outcomes.
- Bachelor's degree or equivalent relevant experience required; advanced degree preferred. Relevant transformation, program management, Agile, Lean or change-management credentials are advantageous.
Success Measures
Success in this role will be measured through:
- Delivery of assigned initiatives against agreed outcomes, milestones, scope and critical dependencies.
- Effective implementation and sustained adoption of target operating models, processes, technologies and capabilities.
- Timely identification and resolution of material risks, issues, decisions and cross-functional dependencies.
- Achievement of validated financial and non-financial benefits, including productivity, client, operational, technology and risk outcomes.
- Quality and timeliness of governance, executive decision support and delivery transparency.
- Strong control effectiveness, regulatory readiness, operational resiliency and responsible-AI outcomes.
- Stakeholder confidence in execution leadership, accountability and cross-functional alignment.
- Development of team capability and reusable delivery practices.
Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
Salary Range:
$110,000 - $181,250 AnnualThe range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home .
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
See All 86 Vice President of Service Delivery Jobs
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Find JobsVice President of Service Delivery Job Market
Who's Hiring
- JPMorganChase11
- Humana8
- State Street7
- BNY5
- Citi2
Top Industries Hiring
- Insurance
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in vice president of service delivery jobs.
- 10 or more years of progressive experience in service delivery or IT operations leadership
- Demonstrated experience managing large cross-functional or geographically distributed service teams
- ITIL certification or deep hands-on experience with ITSM frameworks and processes
- Proven ability to define, govern, and report on SLAs, KPIs, and operational dashboards
- Experience owning client relationships and managing escalations at the executive level
- Bachelor's degree in business, information technology, or a related field
Tips for Your Vice President of Service Delivery Job Search
Quantify service outcomes on your resume
VP of service delivery hiring managers want to see measurable impact. Replace vague statements with outcomes like cost savings from process improvements, reductions in ticket resolution time, or client retention rates tied directly to your leadership decisions.
Align your resume to ITIL or ITSM frameworks
Many postings explicitly require ITIL certification or deep ITSM experience. If you hold either, name the version and context in your resume header and your most relevant roles, not buried in a skills list at the bottom.
Apply early to roles that fit
Migrate Mate lists vice president of service delivery openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by delivery model and industry
A VP role at a managed services provider looks very different from one at an in-house enterprise IT function. Filter your search by company type so your cover letter and resume can speak to the specific delivery model, client base, or internal stakeholder structure the employer actually uses.
Prepare a P and L story for interviews
Interviewers at the VP level routinely ask about budget ownership and cost accountability. Walk into every interview with a clear, specific example of a service delivery budget you managed, the tradeoffs you made, and the financial outcome, even if the numbers are directional rather than exact.
Negotiate scope alongside salary at the offer stage
At the VP level, the scope of authority matters as much as compensation. During offer discussions, clarify which teams report to this role, whether you own vendor contracts, and how much autonomy you have over headcount decisions before you accept.
Vice President of Service Delivery Jobs: Frequently Asked Questions
Which companies are hiring the most vice president of service deliverys?
JPMorganChase, Humana, and State Street are hiring the most vice president of service deliverys right now, with openings concentrated in Texas, New York, and Florida, based on current listings on Migrate Mate as of November 2026. Managed services providers, large health systems, and enterprise technology firms tend to post the highest volume of these roles consistently.
How many vice president of service delivery jobs are remote?
About 94% of vice president of service delivery openings are fully remote or hybrid as of November 2026, with remote arrangements most common in IT service management and client success functions where teams are already distributed. Roles tied to on-site operations centers or facility-dependent service lines are more likely to require a physical presence.
How do you become a vice president of service delivery?
Most vice presidents of service delivery move up through director or senior manager roles in IT operations, client services, or technical support, building progressively larger team and budget ownership along the way. Earning an ITIL certification, taking on cross-functional project leadership, and developing executive communication skills all accelerate the path. Exposure to P and L responsibility and client escalation management are typically what differentiate strong VP candidates from directors.
Can I get a vice president of service delivery role with limited leadership experience?
Candidates with strong individual contributor or program management backgrounds can bridge the gap by emphasizing moments where they informally led teams, owned vendor relationships, or drove process improvements across departments. Targeting smaller companies or high-growth startups where the VP title reflects scope rather than tenure gives you a realistic entry point. Supplementing with an ITIL certification and a clear narrative about operational outcomes strengthens your case considerably.
What does the vice president of service delivery interview process look like?
The process typically starts with a recruiter screen, followed by a hiring manager conversation focused on operational philosophy and leadership style. Later rounds usually include panel interviews with peers in product, engineering, or finance and a presentation round where you are asked to outline how you would assess or improve the existing service delivery function. Executive sponsors or the CISO or CTO may join final rounds at larger organizations.
Where can I find and apply to vice president of service delivery jobs?
You can find and apply to vice president of service delivery jobs on Migrate Mate, which lists current openings from companies across the United States. Search the listings to find roles that match your background, industry focus, and preferred delivery model, then apply directly to each one that fits.
See All 86 Vice President of Service Delivery Jobs
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