Vice President of Services Jobs

The Vice President evaluates clinical needs, evidence, outcomes, and emerging practices to determine how the organization’s model of care should evolve across mental health, substance use/SUPR, crisis, outpatient and community-based services, care coordination, psychiatric rehabilitation, targeted case management, peer support, and other CCBHC services.

Working in close partnership with the Vice President of Clinical Operations, medical leadership, Quality, Compliance, and program leadership, this role defines clinical direction and desired outcomes. Clinical Operations determines how that strategy will be operationalized, while program directors and clinical leaders are responsible for implementing the strategy within their respective service areas.

Responsibilities:

Clinical Strategy & Model of Care

• Define and continuously evaluate the organization’s overarching model of care across behavioral health and CCBHC services.

• Determine what clinical services, treatment approaches, and evidence-based or evidence-informed practices are needed to meet the needs of the populations served.

• Articulate the clinical rationale, expected outcomes, and standards that guide service design and strategic decision-making.

• Use clinical evidence, community need, outcomes, and emerging best practices to recommend changes to the model of care and service continuum.

• Provide clinical direction to directors and clinical leaders responsible for program-level implementation.

Clinical Quality, Outcomes & Evidence-Based Practice

• Establish organization-wide expectations for clinical quality, treatment effectiveness, client safety, and clinical outcomes.

• Define the clinical outcomes and measures used to evaluate whether the model of care is achieving its intended impact.

• Analyze clinical outcome trends to identify opportunities to modify treatment approaches, service models, or clinical strategy.

• Provide strategic leadership for adoption and sustainability of evidence-based and evidence-informed practices.

Mental Health, Substance Use & Crisis Strategy

• Establish the clinical framework and standards guiding mental health, substance use/SUPR, crisis, and recovery services.

• Define expectations for assessment, diagnosis, treatment planning, level-of-care determination, intervention, transitions, discharge, and continuity of care.

• Establish clinical standards for crisis assessment, suicide/self-harm and violence risk assessment, safety planning, clinical disposition, escalation, and follow-up.

• Ensure the model of care appropriately addresses serious mental illness, serious emotional disturbance, co-occurring conditions, and other complex behavioral health needs.

Integrated Care & Continuum Strategy

• Define the clinical approach to integration of behavioral health, substance use, primary care, and social support services.

• Establish clinical expectations for care coordination, referrals, transitions, information sharing, and continuity across the service continuum.

• Partner with medical leadership to define appropriate primary care screening and monitoring expectations for the CCBHC population.

• Partner with Clinical Operations to translate the clinical model into scalable workflows, access strategies, and operational processes.

Clinical Supervision & Professional Practice

• Establish an enterprise level clinical supervision framework, including expectations for professional practice, competencies, credentials, scope of practice, and clinical accountability.

• Define standards for supervision appropriate to staff credentials, responsibilities, populations served, and regulatory requirements.

• Provide functional clinical leadership to clinical directors and other designated clinical leaders.

• Develop organization-wide strategies to strengthen clinical leadership capability and succession across behavioral health services.

Clinical Risk, Safety & Documentation Standards

• Establish the organization’s clinical risk management and client safety framework.

• Define standards for clinical review of serious incidents, root-cause analysis, and clinical performance improvement.

• Establish standards for timely, accurate, complete, and clinically appropriate documentation.

• Define clinical documentation requirements that support quality, continuity of care, medical necessity, reimbursement, and regulatory compliance.

Clinical Compliance & CCBHC Strategy

• Partner with Quality and Compliance to ensure the clinical model and clinical standards align with CCBHC, Medicaid, IDHS/SUPR, licensing, accreditation, and other applicable requirements.

• Provide clinical leadership during regulatory reviews, certification activities, payer audits, accreditation surveys, and clinical corrective action processes.

• Ensure clinical policies and standards remain aligned with regulatory requirements and evolving best practices.

• Partner with Clinical Operations to ensure clinical requirements are translated into sustainable operational systems.

Strategic Service Development

• Assess clinical and community needs to inform development, expansion, redesign, or discontinuation of services and models of care.

• Provide clinical strategy and subject-matter leadership for new programs, grants, contracts, partnerships, and service delivery models.

• Evaluate whether current services and clinical models are producing intended outcomes and recommend strategic changes when needed.

• Partner with Clinical Operations and Finance to evaluate the feasibility and sustainability of proposed clinical strategies without transferring ownership of operational execution.

Experience:

• Minimum of 10 years of progressive behavioral health experience, including at least 5 years in senior clinical or executive leadership with responsibility across multiple programs or service lines.

• Significant experience developing, evaluating, or transforming models of care for community mental health and complex behavioral health populations.

• Demonstrated expertise in clinical quality, outcomes, evidence-based practice, clinical risk, regulatory compliance, and performance improvement.

• Experience providing enterprise-level clinical leadership across multidisciplinary behavioral health services and influencing strategy across multiple programs or locations.

• Experience with CCBHC services, crisis programs, substance use/SUPR services, Medicaid, and integrated behavioral healthcare strongly preferred.

• Demonstrated ability to use clinical evidence, outcome data, and community need to shape clinical strategy and service design.

Education:

• Master’s degree in Social Work, Counseling, Psychology, Behavioral Health, or a related clinical discipline required; doctoral degree preferred.

• Current Illinois independent behavioral health clinical licensure strongly preferred, such as LCSW, LCPC, Licensed Clinical Psychologist, or another applicable independent clinical credential.