Center Manager Visa Sponsorship Jobs in California

Overview:

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties.

As Orange County’s only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region’s only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education.

Responsibilities:

Position Summary: Working in a high volume call center environment, under the direction of the Referral Center Manager, oversees the Referral Center which provides information and education to potential and existing patients regarding UCI Medical Group faculty and services offered at the UCI Medical Center as well as coordinating access to these services. Responsible for the 24 hour, 7 days per week supervision and ongoing training of the Referral Center Representatives. Responsible for development and maintenance of reporting and tracking data systems related to the functions of the Referral Center. Develop and perform marketing response campaigns for events and advertisements. Manages the maintenance of the various systems for call processing, codes, overhead paging and on-call schedules.

QUALIFICATIONS

Required Qualifications:

• Working knowledge of MS Office products including Excel and Access
• Strong written and verbal communication skills
• Strong customer service orientation with ability to identify customer needs and pull together necessary resources to meet those needs
• Proficient in all information systems required for patient scheduling. Familiarity with UC policies and procedures and JCAHO standards.
• Must provide on-call coverage as required
• Minimum 1-2 years experience in a Customer Service position within the health care environment
• Good problem solving, negotiating and research skills
• Excellent communication and telephone skills
• Demonstrated skill to work independently and follow through on assignments with minimal direction
• Ability to work flexible hours, including evenings, nights, weekends and holidays
• Ability to effectively communicate in a clear and concise manner
• Ability to appropriately deal with stressful situations and individuals while remaining calm and professional

Preferred Qualifications:

• High volume Call Center experience
• Demonstrated supervisory experience in a healthcare environment
• Broad based understanding of managed care
• Bilingual skills in English and Spanish and/or Vietnamese
• Administrative experience in a healthcare environment

TOTAL REWARDS

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

CONDITIONS OF EMPLOYMENT:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

CLOSING STATEMENT:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.