Center Manager Visa Sponsorship Jobs in Massachusetts
Center manager roles in Massachusetts span healthcare networks like Mass General Brigham, retail and logistics operations across Greater Boston, and education-sector facilities at institutions including Harvard and MIT. Employers in Boston, Worcester, and Cambridge regularly sponsor qualified international candidates for these positions through work visa programs.
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Get Access To All JobsINTRODUCTION
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.
Exemption Status:
Exempt
Hiring Range:
$53,580.80 - $96,428.80
Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Monday through Friday
Scheduled Hours:
8:00 am to 4:30 pm
Shift:
1 - Day Shift, 8 Hours (United States of America)
Hours:
40
Cost Center:
99940 - 5492 Patient Access Center
This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community, and each other. And everyone, in their own unique way, plays an important part, every day.
ROLE AND RESPONSIBILITIES
Supervises daily operation of assigned areas within the Patient Access Center (PAC). The PAC is designed to be a premier health contact center that provides patients, families, and referring providers multiple pathways to connect to UMass Memorial Health (UMMH). The Supervisor provides operational oversight of the PAC which includes implementing the PAC’s strategic direction, supporting short and long-term goals, staff oversight and accountability, and acting as liaison with patients, referring providers, UMMH providers, hospitals, and senior leadership.
Major Responsibilities:
- Coordinates daily activities for the Patient Access Center, including but not limited to scheduling staff, maintaining work queues, and performing statistical reporting.
a) Evaluates workload across priorities and distributes and monitors the flow of work for an assigned group of employees.
b) Ensures staff coverage and schedule.
c) Serves as the point of contact for escalated phone calls, technical issues, and workflow questions. Resolves or escalates issues where appropriate and provides customer service recovery when necessary.
d) Manages the operations of the PAC to ensure optimal performance, patient, and provider experience. Manages the performance of the scheduling-based team and/or general information functions at his/her assigned PAC location. Oversees and monitors work queues and reports for the Patient Access Center.
e) Examines current resources and identifies opportunities for system support to streamline processes for staff and management, including streamlining workflows.
f) Manages work queues and reports to ensure appropriate productivity and quality standards are achieved.
g) Organizes and maintains clear channels of communication with staff and exhibits appropriate communication with all levels of personnel.
- Responsible for supervising PAC personnel assigned
a) Conducts onboarding and continuous training to ensure employees receive the appropriate skillset development and are appropriately trained. Ensures staff compliance with mandatory education and training.
b) Ensures staff evaluations are completed according to defined PAC performance standards, account evaluation periods, and conducts disciplinary action process as appropriate.
c) Holds individuals accountable to meet or exceed the performance and customer service standards. Provides support to management during challenging staff disciplinary action and/or termination discussions.
d) Oversees collection of patient liabilities as appropriate.
e) Participates in hiring process such as conducting interviews, recommendations for hiring, and coordinate with the Manager and HR.
- Serves as the PAC liaison with assigned clinics and departments
a) Collaborates and works closely with other clinics and departments to promote a harmonious relationship and atmosphere of teamwork and partake in process improvement initiatives.
b) Assists the Manager to identify areas of opportunity and process improvement to improve communication channels, reduce hand-offs and access with the clinic.
- Serves within roles of the Scheduling Agent
a) Handles patients, families, and referring providers to schedule patient appointments. Scheduling scope includes multiple incoming phone calls from providers across multiple clinics/departments, practices across multiple campuses.
b) Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
c) As part of the appointment scheduling process, secures the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor. Processes updates and corrections to patient insurance and demographic information. Collects patient liabilities prior to or on the date of service, as appropriate.
d) Based upon appointment visit type, secures medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care.
e) Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place.
f) Applies relevant functional knowledge of multiple treatment areas, the priority and sequence of associated procedures, tests, and primary care services.
g) Prioritizes visits and services in a manner that will foster more efficient utilization of physician’s clinical staff, and patient’s time, as well as equipment and facilities.
- Position is a working managerial position. May perform duties of supporting staff when necessary.
Standard Supervisor Level Responsibilities:
-
Supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.
-
Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
-
Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives.
-
Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility, and acceptance toward all employees, patients, and visitors.
-
Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
-
Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
-
Finalizes, signs off, and submits payroll on a weekly basis as applicable.
-
Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc. Develops and maintains procedures necessary to meet regulatory requirements.
-
Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.
-
Ensures adequate equipment and supplies for department.
-
Develops and maintains established departmental policies, procedures, and objectives.
-
Ensures compliance to all health and safety regulations and requirements.
-
Performs similar or related duties as required or directed.
All responsibilities are essential job functions.
POSITION QUALIFICATIONS
Licensure/Certification/Education:
Required:
- Associate degree in business, healthcare, or related field.
Preferred:
- Bachelor’s degree.
Experience/Skills:
Required:
-
Minimum of 1+ years of supervisory experience in a health care environment required; or 2+ years of experience in scheduling services.
-
1-3 years of progressive management experience or demonstrated skills to succeed in office management.
-
Performs holiday and/or weekend shift work, as well as after-hours coverage as required.
-
Strong organization skills.
-
Excellent interpersonal skills.
-
Demonstrated expertise in area of responsibility as well as the ability to solve complex problems.
-
Flexibility of schedule.
-
Understanding of third-party payor and managed care requirements, procedures, and regulations.
-
Understanding of primary, secondary, and tertiary insurance requirements, procedures, and regulations.
-
Demonstrated knowledge of business office products.
-
Demonstrated knowledge of medical terminology.
-
Face-to-face and telephone customer service skills and experience.
-
Ability to effectively communicate with a variety of internal and external customers.
-
Ability to receive and express detailed information through oral and written communications.
-
Ability to work in high volume, team-oriented environment.
-
Ability to take directions and work independently.
-
Ability to use specialized applications software and computer systems for patient registration and scheduling.
Unless certification is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
Department-specific competencies, including age-specific competencies, and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with the position incumbents.
PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS:
Work is considered sedentary. Position requires work indoors in a normal office environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community, and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.
INTRODUCTION
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.
Exemption Status:
Exempt
Hiring Range:
$53,580.80 - $96,428.80
Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Monday through Friday
Scheduled Hours:
8:00 am to 4:30 pm
Shift:
1 - Day Shift, 8 Hours (United States of America)
Hours:
40
Cost Center:
99940 - 5492 Patient Access Center
This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community, and each other. And everyone, in their own unique way, plays an important part, every day.
ROLE AND RESPONSIBILITIES
Supervises daily operation of assigned areas within the Patient Access Center (PAC). The PAC is designed to be a premier health contact center that provides patients, families, and referring providers multiple pathways to connect to UMass Memorial Health (UMMH). The Supervisor provides operational oversight of the PAC which includes implementing the PAC’s strategic direction, supporting short and long-term goals, staff oversight and accountability, and acting as liaison with patients, referring providers, UMMH providers, hospitals, and senior leadership.
Major Responsibilities:
- Coordinates daily activities for the Patient Access Center, including but not limited to scheduling staff, maintaining work queues, and performing statistical reporting.
a) Evaluates workload across priorities and distributes and monitors the flow of work for an assigned group of employees.
b) Ensures staff coverage and schedule.
c) Serves as the point of contact for escalated phone calls, technical issues, and workflow questions. Resolves or escalates issues where appropriate and provides customer service recovery when necessary.
d) Manages the operations of the PAC to ensure optimal performance, patient, and provider experience. Manages the performance of the scheduling-based team and/or general information functions at his/her assigned PAC location. Oversees and monitors work queues and reports for the Patient Access Center.
e) Examines current resources and identifies opportunities for system support to streamline processes for staff and management, including streamlining workflows.
f) Manages work queues and reports to ensure appropriate productivity and quality standards are achieved.
g) Organizes and maintains clear channels of communication with staff and exhibits appropriate communication with all levels of personnel.
- Responsible for supervising PAC personnel assigned
a) Conducts onboarding and continuous training to ensure employees receive the appropriate skillset development and are appropriately trained. Ensures staff compliance with mandatory education and training.
b) Ensures staff evaluations are completed according to defined PAC performance standards, account evaluation periods, and conducts disciplinary action process as appropriate.
c) Holds individuals accountable to meet or exceed the performance and customer service standards. Provides support to management during challenging staff disciplinary action and/or termination discussions.
d) Oversees collection of patient liabilities as appropriate.
e) Participates in hiring process such as conducting interviews, recommendations for hiring, and coordinate with the Manager and HR.
- Serves as the PAC liaison with assigned clinics and departments
a) Collaborates and works closely with other clinics and departments to promote a harmonious relationship and atmosphere of teamwork and partake in process improvement initiatives.
b) Assists the Manager to identify areas of opportunity and process improvement to improve communication channels, reduce hand-offs and access with the clinic.
- Serves within roles of the Scheduling Agent
a) Handles patients, families, and referring providers to schedule patient appointments. Scheduling scope includes multiple incoming phone calls from providers across multiple clinics/departments, practices across multiple campuses.
b) Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
c) As part of the appointment scheduling process, secures the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor. Processes updates and corrections to patient insurance and demographic information. Collects patient liabilities prior to or on the date of service, as appropriate.
d) Based upon appointment visit type, secures medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care.
e) Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place.
f) Applies relevant functional knowledge of multiple treatment areas, the priority and sequence of associated procedures, tests, and primary care services.
g) Prioritizes visits and services in a manner that will foster more efficient utilization of physician’s clinical staff, and patient’s time, as well as equipment and facilities.
- Position is a working managerial position. May perform duties of supporting staff when necessary.
Standard Supervisor Level Responsibilities:
-
Supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.
-
Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
-
Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives.
-
Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility, and acceptance toward all employees, patients, and visitors.
-
Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
-
Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
-
Finalizes, signs off, and submits payroll on a weekly basis as applicable.
-
Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc. Develops and maintains procedures necessary to meet regulatory requirements.
-
Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.
-
Ensures adequate equipment and supplies for department.
-
Develops and maintains established departmental policies, procedures, and objectives.
-
Ensures compliance to all health and safety regulations and requirements.
-
Performs similar or related duties as required or directed.
All responsibilities are essential job functions.
POSITION QUALIFICATIONS
Licensure/Certification/Education:
Required:
- Associate degree in business, healthcare, or related field.
Preferred:
- Bachelor’s degree.
Experience/Skills:
Required:
-
Minimum of 1+ years of supervisory experience in a health care environment required; or 2+ years of experience in scheduling services.
-
1-3 years of progressive management experience or demonstrated skills to succeed in office management.
-
Performs holiday and/or weekend shift work, as well as after-hours coverage as required.
-
Strong organization skills.
-
Excellent interpersonal skills.
-
Demonstrated expertise in area of responsibility as well as the ability to solve complex problems.
-
Flexibility of schedule.
-
Understanding of third-party payor and managed care requirements, procedures, and regulations.
-
Understanding of primary, secondary, and tertiary insurance requirements, procedures, and regulations.
-
Demonstrated knowledge of business office products.
-
Demonstrated knowledge of medical terminology.
-
Face-to-face and telephone customer service skills and experience.
-
Ability to effectively communicate with a variety of internal and external customers.
-
Ability to receive and express detailed information through oral and written communications.
-
Ability to work in high volume, team-oriented environment.
-
Ability to take directions and work independently.
-
Ability to use specialized applications software and computer systems for patient registration and scheduling.
Unless certification is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
Department-specific competencies, including age-specific competencies, and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with the position incumbents.
PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS:
Work is considered sedentary. Position requires work indoors in a normal office environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community, and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.
Center Manager Job Roles in Massachusetts
See all 69+ Center Manager Jobs in Massachusetts
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Center Manager Jobs in MassachusettsCenter Manager Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for center managers in Massachusetts?
Healthcare systems including Mass General Brigham, Beth Israel Deaconess Medical Center, and Dana-Farber Cancer Institute have established visa sponsorship programs and frequently hire center managers. Large retail and logistics operators with significant Massachusetts footprints, along with universities and research institutions in the Greater Boston area, also sponsor international candidates for center management positions.
Which visa types are most common for center manager roles in Massachusetts?
The H-1B visa is the most common visa for center managers whose roles qualify as specialty occupations, typically requiring at least a bachelor's degree in a relevant field such as healthcare administration, business, or operations management. The L-1A is an option for managers transferring from a foreign affiliate. Candidates with extraordinary ability may explore the O-1 visa, and some positions at qualifying research or educational institutions may offer J-1 visa sponsorship.
Which cities in Massachusetts have the most center manager sponsorship jobs?
Boston and its immediate suburbs, including Cambridge and Somerville, account for the largest concentration of center manager sponsorship opportunities, driven by the healthcare, biotech, and higher education sectors. Worcester is a secondary hub, particularly in healthcare administration. The Route 128 technology corridor also generates demand for operations and center management roles at corporate campuses and distribution facilities.
How to find center manager visa sponsorship jobs in Massachusetts?
Migrate Mate filters center manager jobs in Massachusetts specifically by visa sponsorship availability, so you are not sorting through listings from employers who do not sponsor. You can search by location, employer type, and role to find positions in Boston, Worcester, or Cambridge where sponsorship is confirmed. This saves time compared to applying broadly and discovering sponsorship limitations late in the process.
Are there state-specific considerations for center managers seeking visa sponsorship in Massachusetts?
Massachusetts has a high cost of living, which influences the prevailing wage calculations that employers must meet when filing H-1B Labor Condition Applications for center manager roles. The state's large healthcare and academic employer base means many organizations have experienced HR and immigration teams familiar with sponsorship processes. Candidates should confirm that their specific role meets the specialty occupation standard, as operational management positions can sometimes face additional USCIS scrutiny.
What is the prevailing wage for sponsored center manager jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.