Operations Engineer Visa Sponsorship Jobs in Colorado
Colorado's operations engineer market spans aerospace contractors like Lockheed Martin and Raytheon in the Denver metro, cloud infrastructure teams across Boulder's tech corridor, and energy operations firms along the Front Range. Denver, Boulder, and Colorado Springs are the primary hiring hubs, with several established employers holding active H-1B visa sponsorship histories for this role.
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Get Access To All JobsINTRODUCTION
Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.
JOB DESCRIPTION
BETSOL is hiring remote Contact Center / Telephony Operations Engineers to support an enterprise client's migration off Avaya and Cisco contact center platforms to Five9 CCaaS. You will provide Cisco contact center end-user support and overall ticket management while the client's colleagues transition their skills to Five9. This is a fully remote role; offshore candidates are welcome and must work U.S. business hours, or, where that is not possible, provide overlap until noon Eastern on U.S. business days.
KEY RESPONSIBILITIES
- Implement and support enterprise voice platforms — primarily Cisco, with some Avaya, Five9, and Microsoft Teams
- Troubleshoot voice issues (call quality, connectivity, log-in/authentication, endpoints) across multi-vendor environments
- Perform incident triage, escalation, and root cause analysis using tools such as Wireshark, Aternity, and Nectar
- Manage ServiceNow queues, ticket documentation, and user support workflows
- Support carrier integrations, SIP trunking, and telecom lifecycle activities (adds, moves, changes)
- Monitor and optimize voice performance (MOS, latency, jitter, packet loss)
- Collaborate with IT, network, vendors, and business teams to deliver and maintain solutions
- Maintain documentation, call flows, and operational procedures
- Provide mentoring, knowledge sharing, and operational support in a 24x7 environment
- Apply AI to proactively identify and resolve voice issues, accelerate diagnostics and resolution, automate ticket triage and self-service workflows, and analyze incident and call-quality trends for continuous improvement
QUALIFICATIONS
Required Skills & Experience
- 3-5 years of hands-on support experience across enterprise voice platforms (Cisco, Avaya, Five9, Microsoft Teams)
- Proficiency with diagnostic and monitoring tools (Wireshark, Aternity, Nectar)
- ServiceNow ticket and queue management
- Understanding of SIP trunking, carrier integrations, and voice quality metrics (MOS, latency, jitter, packet loss)
- Familiarity applying AI and automation to voice operations and support workflows
- Strong troubleshooting, documentation, and collaboration skills; comfortable in a 24x7 operational environment
All your information will be kept confidential according to EEO guidelines.
INTRODUCTION
Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.
JOB DESCRIPTION
BETSOL is hiring remote Contact Center / Telephony Operations Engineers to support an enterprise client's migration off Avaya and Cisco contact center platforms to Five9 CCaaS. You will provide Cisco contact center end-user support and overall ticket management while the client's colleagues transition their skills to Five9. This is a fully remote role; offshore candidates are welcome and must work U.S. business hours, or, where that is not possible, provide overlap until noon Eastern on U.S. business days.
KEY RESPONSIBILITIES
- Implement and support enterprise voice platforms — primarily Cisco, with some Avaya, Five9, and Microsoft Teams
- Troubleshoot voice issues (call quality, connectivity, log-in/authentication, endpoints) across multi-vendor environments
- Perform incident triage, escalation, and root cause analysis using tools such as Wireshark, Aternity, and Nectar
- Manage ServiceNow queues, ticket documentation, and user support workflows
- Support carrier integrations, SIP trunking, and telecom lifecycle activities (adds, moves, changes)
- Monitor and optimize voice performance (MOS, latency, jitter, packet loss)
- Collaborate with IT, network, vendors, and business teams to deliver and maintain solutions
- Maintain documentation, call flows, and operational procedures
- Provide mentoring, knowledge sharing, and operational support in a 24x7 environment
- Apply AI to proactively identify and resolve voice issues, accelerate diagnostics and resolution, automate ticket triage and self-service workflows, and analyze incident and call-quality trends for continuous improvement
QUALIFICATIONS
Required Skills & Experience
- 3-5 years of hands-on support experience across enterprise voice platforms (Cisco, Avaya, Five9, Microsoft Teams)
- Proficiency with diagnostic and monitoring tools (Wireshark, Aternity, Nectar)
- ServiceNow ticket and queue management
- Understanding of SIP trunking, carrier integrations, and voice quality metrics (MOS, latency, jitter, packet loss)
- Familiarity applying AI and automation to voice operations and support workflows
- Strong troubleshooting, documentation, and collaboration skills; comfortable in a 24x7 operational environment
All your information will be kept confidential according to EEO guidelines.
Operations Engineer Job Roles in Colorado
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Search Operations Engineer Jobs in ColoradoOperations Engineer Jobs in Colorado: Frequently Asked Questions
Which companies sponsor visas for operations engineers in Colorado?
Colorado employers with documented H-1B sponsorship histories for operations engineers include Lockheed Martin, Raytheon, Ball Corporation, and Amazon Web Services, which maintains significant infrastructure operations in the Denver area. Enterprise technology firms in Boulder and Broomfield also appear regularly in Department of Labor LCA filings for operations engineer roles. Sponsorship activity is concentrated in aerospace, cloud infrastructure, and energy sectors.
Which visa types are most common for operations engineer roles in Colorado?
The H-1B is the most common visa for operations engineers in Colorado, as the role typically qualifies as a specialty occupation requiring a bachelor's degree in engineering, computer science, or a related field. Candidates from Canada or Mexico may qualify for TN visa status under the engineer category. Individuals with exceptional records in operations research or systems engineering sometimes pursue O-1A classification.
Which cities in Colorado have the most operations engineer sponsorship jobs?
Denver accounts for the largest share of operations engineer sponsorship activity in Colorado, driven by its concentration of aerospace primes, tech firms, and corporate headquarters. Boulder and Broomfield follow, with strong representation from cloud and software infrastructure employers. Colorado Springs is a secondary market with notable activity from defense contractors and government-adjacent operations teams at nearby military installations.
How to find operations engineer visa sponsorship jobs in Colorado?
Migrate Mate filters job listings specifically for visa sponsorship eligibility, making it straightforward to identify operations engineer roles in Colorado posted by employers with active sponsorship histories. You can narrow results by location to focus on Denver, Boulder, or Colorado Springs. Because sponsorship willingness varies significantly by employer, using a sponsorship-focused platform like Migrate Mate saves time compared to sorting through general listings manually.
Are there state-specific considerations for operations engineers seeking sponsorship in Colorado?
Colorado employers filing H-1B Labor Condition Applications must pay the prevailing wage for the specific operations engineer role and work location, as determined by Department of Labor wage data for the Denver-Aurora or Boulder metropolitan areas. Colorado's aerospace and defense sector also means some positions require security clearances, which can complicate or extend the hiring and sponsorship timeline for international candidates without existing clearance eligibility.
What is the prevailing wage for sponsored operations engineer jobs in Colorado?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.