Technical Support Technician Visa Sponsorship Jobs in Florida
Florida's technical support technician roles are concentrated in Miami's fintech corridor, Tampa's growing tech scene, and Orlando's simulation and defense clusters. Major employers like Citrix, Tech Data, and Chewy have sponsored technicians here. With the state's expanding IT services sector, international candidates with hardware, networking, or helpdesk expertise find genuine sponsorship opportunities.
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Get Access To All JobsPosition Type:
Full time
Type Of Hire:
Experienced (relevant combo of work and education)
Education Desired:
General Equivalency Diploma
Job Description
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
About the role:
Assists customers with technical inquiries, resolving issues, and ensuring a positive user experience with our cutting-edge products. Works collaboratively with other support team members to share knowledge and address challenges. Responds promptly to customer inquiries, providing accurate and helpful information.
This is a full time onsite, hybrid position required. Onsite Tuesdays, Wednesdays & Thursdays.
Location:
347 Riverside Ave Jacksonville, FL 32202
Hybrid Schedule:
Monday - Friday
9:00 am to 6:00 pm. No weekends
About the team:
The Integrated Payables Client Support team serves as the primary point of contact for clients, providing timely assistance with platform questions, issue resolution, and service requests. The team works closely with internal product, development, and operations teams to investigate issues, communicate updates, and ensure clients receive effective solutions. In addition to reactive support, the team focuses on client success by providing guidance, training resources, and proactive recommendations to help clients maximize the value of the Integrated Payables platform.
What you will be doing:
In this role, you will be responsible for:
- Provide frontline support for client questions, issues, and service requests.
- Troubleshoot and resolve platform-related incidents while meeting service level commitments.
- Coordinate with internal teams to investigate issues and drive resolution.
- Communicate status updates, root causes, and solutions to clients in a timely manner.
- Deliver guidance, training, and best practices to help clients successfully use the Integrated Payables platform.
What you bring:
Customer Service & Communication
- Ability to communicate clearly, professionally, and empathetically with clients
- Strong verbal and written communication skills
Problem Solving & Troubleshooting
- Ability to identify root causes, investigate issues, and provide effective solutions
- Critical thinking skills to navigate complex payment and platform related issues
Technical Aptitude
- Understanding of file processing, payment workflows and system integrations are beneficial
-
Ability to learn and navigate payment platforms and support related tools
-
Minimum of 1-3 years of customer support, help desk, or client services experience
- Experience using CRM or ticket management systems required
- Required work hours: 9:00 am – 6:00 pm Monday - Friday
- Overtime required: No
- Weekends required: Rarely
- Travel percentage for this role: 0%
Added Bonus if you have:
- Experience in fraud prevention
- Experience with ACH payments, vendor onboarding, account verification, or financial risk management.
- Familiarity with fraud detection tools such as GIACT, Early Warning Services (EWS), LexisNexis, Socure, or similar platforms.
- Experience in fintech, payments, account payable automation or banking operations
- Experience supporting enterprise clients and managing escalations
What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
pridepass
Position Type:
Full time
Type Of Hire:
Experienced (relevant combo of work and education)
Education Desired:
General Equivalency Diploma
Job Description
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
About the role:
Assists customers with technical inquiries, resolving issues, and ensuring a positive user experience with our cutting-edge products. Works collaboratively with other support team members to share knowledge and address challenges. Responds promptly to customer inquiries, providing accurate and helpful information.
This is a full time onsite, hybrid position required. Onsite Tuesdays, Wednesdays & Thursdays.
Location:
347 Riverside Ave Jacksonville, FL 32202
Hybrid Schedule:
Monday - Friday
9:00 am to 6:00 pm. No weekends
About the team:
The Integrated Payables Client Support team serves as the primary point of contact for clients, providing timely assistance with platform questions, issue resolution, and service requests. The team works closely with internal product, development, and operations teams to investigate issues, communicate updates, and ensure clients receive effective solutions. In addition to reactive support, the team focuses on client success by providing guidance, training resources, and proactive recommendations to help clients maximize the value of the Integrated Payables platform.
What you will be doing:
In this role, you will be responsible for:
- Provide frontline support for client questions, issues, and service requests.
- Troubleshoot and resolve platform-related incidents while meeting service level commitments.
- Coordinate with internal teams to investigate issues and drive resolution.
- Communicate status updates, root causes, and solutions to clients in a timely manner.
- Deliver guidance, training, and best practices to help clients successfully use the Integrated Payables platform.
What you bring:
Customer Service & Communication
- Ability to communicate clearly, professionally, and empathetically with clients
- Strong verbal and written communication skills
Problem Solving & Troubleshooting
- Ability to identify root causes, investigate issues, and provide effective solutions
- Critical thinking skills to navigate complex payment and platform related issues
Technical Aptitude
- Understanding of file processing, payment workflows and system integrations are beneficial
-
Ability to learn and navigate payment platforms and support related tools
-
Minimum of 1-3 years of customer support, help desk, or client services experience
- Experience using CRM or ticket management systems required
- Required work hours: 9:00 am – 6:00 pm Monday - Friday
- Overtime required: No
- Weekends required: Rarely
- Travel percentage for this role: 0%
Added Bonus if you have:
- Experience in fraud prevention
- Experience with ACH payments, vendor onboarding, account verification, or financial risk management.
- Familiarity with fraud detection tools such as GIACT, Early Warning Services (EWS), LexisNexis, Socure, or similar platforms.
- Experience in fintech, payments, account payable automation or banking operations
- Experience supporting enterprise clients and managing escalations
What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
pridepass
Technical Support Technician Job Roles in Florida
See all Technical Support Technician Jobs in Florida
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Search Technical Support Technician Jobs in FloridaTechnical Support Technician Jobs in Florida: Frequently Asked Questions
Which companies in Florida sponsor visas for technical support technicians?
Florida-based employers with documented H-1B visa sponsorship histories for technical support roles include Citrix Systems in Fort Lauderdale, Tech Data in Clearwater, Chewy in Dania Beach, and Raymond James Financial in St. Petersburg. Large healthcare systems like AdventHealth and HCA Florida also sponsor technical support staff. Staffing firms and managed service providers operating across Tampa and Miami frequently file on behalf of their technician placements.
What visa types are most commonly used for technical support technician roles in Florida?
The H-1B is the most common visa for technical support technicians in Florida, applicable when the role requires at least a bachelor's degree in a relevant field such as computer science, information systems, or electrical engineering. The TN visa is available to Canadian and Mexican nationals in qualifying technical classifications. Some technicians on F-1 OPT, particularly STEM-designated graduates, use that period to secure employer H-1B sponsorship.
Which cities in Florida have the most technical support technician visa sponsorship jobs?
Miami and Fort Lauderdale lead in volume, driven by financial services, logistics, and technology companies concentrated in South Florida. Tampa and St. Petersburg are strong alternatives, with growing IT services firms and financial institutions actively hiring. Orlando sees consistent demand from defense contractors, simulation companies, and hospitality technology providers. Jacksonville also has notable activity, anchored by banking and insurance sector IT departments.
How to find technical support technician visa sponsorship jobs in Florida?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to identify technical support technician openings in Florida without manually screening hundreds of postings. You can filter by location, role, and sponsorship type. Because Florida's IT market spans multiple industries, including fintech, healthcare, and defense, Migrate Mate's category filters help you focus on the sectors most active in sponsoring international technicians.
Are there state-specific considerations for technical support technicians seeking visa sponsorship in Florida?
Florida has no state income tax, which affects how employers structure compensation benchmarks relative to Department of Labor prevailing wage requirements for H-1B positions. The state's large concentration of staffing and IT services firms means many sponsorship arrangements are through third-party employers rather than direct hires. Florida's university pipeline, including University of Florida and University of South Florida graduates, creates competition in the technician market that international candidates should factor into their applications.
What is the prevailing wage for sponsored technical support technician jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.