IT Support Technician Visa Sponsorship Jobs in Hawaii
IT support technician roles in Hawaii are concentrated around Honolulu, where federal contractors, defense agencies, and hospitality groups like Hilton and Marriott maintain large IT operations. The University of Hawaii system and state government also employ support technicians. Employers with federal contracts have established visa sponsorship infrastructure, making them practical targets for international candidates.
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Get Access To All JobsCBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.
CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.
Minimum Qualifications
- Associate's degree from accredited college or technical school OR two or more years IT and/or field service experience
- Able to use all related computer hardware and software
- Able to use job related tools
- Able to safely use step ladder
- Able to lift and/or move up to 100+ pounds of equipment
- Possess a valid driver's license in the employee's state of residence, allowing legal operation of a company vehicle
- Provide documentation verifying a minimum age of 21 to meet company car insurance requirements
- Maintain residence in assigned territory
About the Role
Field Service Technicians support Edward Jones branch offices, vendor sites, and home FA locations within their assigned territory. Field Service Technicians are responsible for installing, upgrading, and maintaining both primary and backup branch connectivity, as well as site infrastructure, including network hardware, computers, telephones, printers, and cabling. They manage maintenance, IMAC (Install, Move, Add, Change) tasks, and various projects while ensuring compliance with SLAs, rollout schedules, and deadlines. Field Service Technicians must remain adept with evolving technologies and provide client training on newly implemented systems.
Travel Requirement
This position supports the Honolulu, Hawaii territory and requires regular travel up to 3 hours in one direction to Edward Jones branch locations within the assigned region. You will drive a company-provided vehicle to complete on-site service calls throughout your territory.
Although the role is tied to the firm’s headquarters in Maryland Heights, MO, you will not be required to travel there, except for one week of technical training shortly after your start date.
This position is listed as Hybrid, but day-to-day work is primarily in the field within your designated territory (Honolulu, Hawaii).
Essential Functions and Primary Duties
- Work independently to efficiently and effectively complete maintenance, project, and IMAC calls within deadlines.
- Provide backup coverage for neighboring service areas when needed.
- Monitor and manage the ticket queue, assuming ownership of tickets in assigned area and following up to resolution in accordance with SLAs.
- Schedule ETA (Estimated Time of Arrival) commitments in alignment with client preferences, ensuring safe and timely arrival.
- Perform ticket updates, including entering relevant dates, times, resolution codes, hardware usage, and other pertinent details.
- Maintain compliance with Asset Management duties, including timely asset transactions, proper equipment packaging, and up-to-date shipping logs.
- Provide timely technical support to clients with minimal disruption to their daily operations.
- Maintain a current inventory of required parts and tools, ensuring they are readily available for client visits.
- Stay familiar with documentation, and tools necessary for on-site and remote repairs.
- Schedule and have maintenance completed for company vehicles per manufacturer and CBIZ Network Solutions specifications.
- Troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment, desktop terminals, monitors, printers, telephony devices, and cabling.
- Operate a company vehicle for transportation to and from work assignments.
- Deliver excellent customer service, fostering trust and confidence in your technical expertise.
- Participate in additional projects and related work as needed.
- Carry and respond to a company-issued cellphone for on-call support as required.
Preferred Qualifications
- Capable of reading and reviewing information on computer monitors for prolonged durations.
- Maintain reliable high-speed internet access for work-related tasks.
- Ensure a clean and safe environment for equipment repairs as needed.
- Reside within the assigned territory to meet operational requirements.
- Physically able to engage in extended periods of walking, sitting, and standing as required.
- Perform physical activities such as bending, squatting, crawling, climbing, twisting, kneeling, and reaching at ground level and overhead.
- Ability to hold and grip objects securely for extended periods.
- Strong problem-solving abilities with keen attention to detail.
- Effective communication skills for both technical and non-technical audiences.
- Excellent time management and organizational skills to manage multiple tasks efficiently.
- Ability to work independently and collaboratively as part of a team.
- Physical ability to lift and transport equipment and perform tasks in various environments, including confined spaces.
CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.
CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.
Minimum Qualifications
- Associate's degree from accredited college or technical school OR two or more years IT and/or field service experience
- Able to use all related computer hardware and software
- Able to use job related tools
- Able to safely use step ladder
- Able to lift and/or move up to 100+ pounds of equipment
- Possess a valid driver's license in the employee's state of residence, allowing legal operation of a company vehicle
- Provide documentation verifying a minimum age of 21 to meet company car insurance requirements
- Maintain residence in assigned territory
About the Role
Field Service Technicians support Edward Jones branch offices, vendor sites, and home FA locations within their assigned territory. Field Service Technicians are responsible for installing, upgrading, and maintaining both primary and backup branch connectivity, as well as site infrastructure, including network hardware, computers, telephones, printers, and cabling. They manage maintenance, IMAC (Install, Move, Add, Change) tasks, and various projects while ensuring compliance with SLAs, rollout schedules, and deadlines. Field Service Technicians must remain adept with evolving technologies and provide client training on newly implemented systems.
Travel Requirement
This position supports the Honolulu, Hawaii territory and requires regular travel up to 3 hours in one direction to Edward Jones branch locations within the assigned region. You will drive a company-provided vehicle to complete on-site service calls throughout your territory.
Although the role is tied to the firm’s headquarters in Maryland Heights, MO, you will not be required to travel there, except for one week of technical training shortly after your start date.
This position is listed as Hybrid, but day-to-day work is primarily in the field within your designated territory (Honolulu, Hawaii).
Essential Functions and Primary Duties
- Work independently to efficiently and effectively complete maintenance, project, and IMAC calls within deadlines.
- Provide backup coverage for neighboring service areas when needed.
- Monitor and manage the ticket queue, assuming ownership of tickets in assigned area and following up to resolution in accordance with SLAs.
- Schedule ETA (Estimated Time of Arrival) commitments in alignment with client preferences, ensuring safe and timely arrival.
- Perform ticket updates, including entering relevant dates, times, resolution codes, hardware usage, and other pertinent details.
- Maintain compliance with Asset Management duties, including timely asset transactions, proper equipment packaging, and up-to-date shipping logs.
- Provide timely technical support to clients with minimal disruption to their daily operations.
- Maintain a current inventory of required parts and tools, ensuring they are readily available for client visits.
- Stay familiar with documentation, and tools necessary for on-site and remote repairs.
- Schedule and have maintenance completed for company vehicles per manufacturer and CBIZ Network Solutions specifications.
- Troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment, desktop terminals, monitors, printers, telephony devices, and cabling.
- Operate a company vehicle for transportation to and from work assignments.
- Deliver excellent customer service, fostering trust and confidence in your technical expertise.
- Participate in additional projects and related work as needed.
- Carry and respond to a company-issued cellphone for on-call support as required.
Preferred Qualifications
- Capable of reading and reviewing information on computer monitors for prolonged durations.
- Maintain reliable high-speed internet access for work-related tasks.
- Ensure a clean and safe environment for equipment repairs as needed.
- Reside within the assigned territory to meet operational requirements.
- Physically able to engage in extended periods of walking, sitting, and standing as required.
- Perform physical activities such as bending, squatting, crawling, climbing, twisting, kneeling, and reaching at ground level and overhead.
- Ability to hold and grip objects securely for extended periods.
- Strong problem-solving abilities with keen attention to detail.
- Effective communication skills for both technical and non-technical audiences.
- Excellent time management and organizational skills to manage multiple tasks efficiently.
- Ability to work independently and collaboratively as part of a team.
- Physical ability to lift and transport equipment and perform tasks in various environments, including confined spaces.
IT Support Technician Job Roles in Hawaii
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Search IT Support Technician Jobs in HawaiiIT Support Technician Jobs in Hawaii: Frequently Asked Questions
Which companies sponsor visas for IT support technicians in Hawaii?
Federal contractors operating in Hawaii, including Booz Allen Hamilton, SAIC, and Leidos, have sponsored IT support technicians through the H-1B program due to their defense and government IT contracts. Large hospitality groups and healthcare networks like The Queen's Health Systems also appear in sponsorship records. Government contractors tend to have dedicated HR and immigration infrastructure, making them more consistent sponsors than smaller local firms.
Which visa types are most common for IT support technician roles in Hawaii?
The H-1B is the most common visa for IT support technicians in Hawaii, provided the role meets the specialty occupation standard, meaning it typically requires a bachelor's degree in computer science, information technology, or a related field. Some positions at multinational hotel chains or defense contractors may qualify for L-1 transfers for internal company moves. TN visas are available to Canadian and Mexican nationals whose roles meet the qualifying criteria.
Which cities in Hawaii have the most IT support technician sponsorship jobs?
Honolulu accounts for the large majority of IT support technician sponsorship activity in Hawaii. The concentration of federal agencies, military contractors, large hotels, and the University of Hawaii system makes Oahu the primary hiring hub. Kailua-Kona and Kahului on Maui have a smaller number of openings, typically tied to resort and healthcare operations, but sponsorship at those locations is far less common.
How to find it support technician visa sponsorship jobs in Hawaii?
Migrate Mate filters job listings specifically for roles where employers have a documented history of visa sponsorship, so you can focus on IT support technician positions in Hawaii without sifting through listings that won't support international candidates. The platform is built for this search, covering employers active in Honolulu's federal contracting, healthcare, and hospitality sectors. Setting a location filter to Hawaii will surface the most relevant active openings.
Are there any Hawaii-specific considerations for IT support technician visa sponsorship?
Hawaii's IT job market is shaped by its heavy reliance on federal and military contracts, tourism infrastructure, and a relatively small private tech sector compared to mainland states. Prevailing wage determinations for IT support technicians in Hawaii reflect Honolulu's cost of living, which is among the highest in the country. Employers filing Labor Condition Applications must meet those local prevailing wages, so offers in Hawaii tend to reflect the higher regional cost base.
What is the prevailing wage for sponsored it support technician jobs in Hawaii?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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