IT Support Technician Visa Sponsorship Jobs in Nebraska
IT support technician jobs with visa sponsorship in Nebraska are concentrated in Omaha and Lincoln, where employers like Nebraska Medicine, Mutual of Omaha, First National Bank, and the University of Nebraska system regularly hire for technical support roles. The state's growing healthcare, financial services, and higher education sectors create steady demand for skilled IT support professionals.
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Under moderate supervision, the IT Support Specialist—Desktop (ITSS-DT), provides technical solutions to faculty, staff, and students for all aspects of PC/Mac/Mobile Device support and configuration within a wide variety of end user environments. All tasks and outcomes are documented and communicated within a ticketing application. The ITSS-DT works within an ITIL-structured and metrics driven service operation environment, providing technical set-up, support, service, and creative solutions for technology users. The ITSS-DT functions as a member of the Mobile Action Team, owning and sharing tasks as workload and volume dictate – they will also coordinate with our Service Desk and Learning Environments teams to deliver fully comprehensive support. Must be capable of remote, phone, and chat support, as well as on-site visits and working a service counter. All IT Support Specialists work in a 0—3 Tiered support environment. Any specialist may be required to work in any of the four tiers as needed. The ITSS-DT must be able to work independently on moderately complex Windows and Apple computers while following documented protocols. All ITSS-DT team members craft documentation for the division’s knowledge base, and must remain current with emerging technologies via training, self-study, and peer interaction. ITSS-DTs are expected to understand and follow consistent defined processes for all service interactions, while observing established standards. The ITSS-DT focuses on continual improvement of their own skills as well as the documented service and troubleshooting processes used by the myIT division.
At all times employees are expected to uphold Creighton’s core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
Responsibilities
- Assists users (via telephone, remote tool and/or on-site visits) in troubleshooting and resolving Windows and Apple hardware and software issues on campus and at various satellite locations.
- Recommends technical solutions for Creighton Users.
- Documents all workflows using standard incident/request management tools.
- Solves moderately complex problems and may coordinate required effort from multiple support groups.
- Tier1 and Tier2 incident and service request fulfillment.
- Basic operational support.
- May have defined role within a team working towards stated objectives.
- All workflow and results documented using a Creighton-supported ticketing application.
- Process and maintain Knowledge Base documentation for self-service content.
- Moderately complex solution development and implementation for common problems and services.
- Work incidents and service requests that require moderate planning, testing, evaluating, and coordination.
- May involve multiple myIT groups and vendors to resolve.
- Maintains and applies knowledge of Windows/Apple hardware, software, and operating systems, including mobile technology such as Apple iOS, Windows, and Android.
- An ITSS-DT is expected to spend time learning modern technologies and sharing associated knowledge with the myIT Division.
- Team Meetings – other duties as assigned.
- Effectively communicate needs with various teams and supervisors.
Qualifications
- Bachelor's degree in related area and/or equivalent technical experience preferred.
- Minimum of 2 years combined experience in one or more of the following:
- Deskside and/or remote based technical experience.
- Working with Ivanti and/or Apple JAMF endpoint management platforms (or equivalent).
- Supporting Mobile devices including Apple/iOS and Android/Windows.
- Working with basic TCP/IP, network topologies and related technology.
Knowledge, Skills, And Abilities
- Mobile Device Support - End User
- Service Desk Support - End User
- Hardware Support - End User
- Microsoft Office Suite Support including O365
- Microsoft Windows - Platform/OS
- Application Support - End User
- Apple OSX - Platform/OS
- Peripheral Support - End User
- Video Conferencing - Video/Voice
- Android support
- Apple iOS support
- Remote conferencing familiarity including Zoom and MS Teams
- Projection and display system support
- A/V presentation & capture systems
- JAMF – Mobile Device Management System
- TCP/IP network concepts
- Accountable
- Adaptable
- Collaborative and teamwork-oriented
- Customer relationship manager
- Innovative and creative thinker
- Mission and service-oriented
- Openness (zest) for learning
- Results-oriented
- Excellent communication skills
- Professional phone etiquette
- Self-starter
- Detail-oriented
- Dependable
Licenses/Certifications
- ITIL Foundations Certification or pass within first 6 months of accepting this position.
- Dell Tech Direct certification expected within first 6 months.
- Windows and Apple certifications preferred.
About us
Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination. Creighton complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Applicants with disabilities needing reasonable accommodations to complete the application or hiring process should contact Human Resources at HR@creighton.edu. Creighton University seeks candidates who understand, respect, and can contribute to the University's mission and values.
Job Description
Under moderate supervision, the IT Support Specialist—Desktop (ITSS-DT), provides technical solutions to faculty, staff, and students for all aspects of PC/Mac/Mobile Device support and configuration within a wide variety of end user environments. All tasks and outcomes are documented and communicated within a ticketing application. The ITSS-DT works within an ITIL-structured and metrics driven service operation environment, providing technical set-up, support, service, and creative solutions for technology users. The ITSS-DT functions as a member of the Mobile Action Team, owning and sharing tasks as workload and volume dictate – they will also coordinate with our Service Desk and Learning Environments teams to deliver fully comprehensive support. Must be capable of remote, phone, and chat support, as well as on-site visits and working a service counter. All IT Support Specialists work in a 0—3 Tiered support environment. Any specialist may be required to work in any of the four tiers as needed. The ITSS-DT must be able to work independently on moderately complex Windows and Apple computers while following documented protocols. All ITSS-DT team members craft documentation for the division’s knowledge base, and must remain current with emerging technologies via training, self-study, and peer interaction. ITSS-DTs are expected to understand and follow consistent defined processes for all service interactions, while observing established standards. The ITSS-DT focuses on continual improvement of their own skills as well as the documented service and troubleshooting processes used by the myIT division.
At all times employees are expected to uphold Creighton’s core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
Responsibilities
- Assists users (via telephone, remote tool and/or on-site visits) in troubleshooting and resolving Windows and Apple hardware and software issues on campus and at various satellite locations.
- Recommends technical solutions for Creighton Users.
- Documents all workflows using standard incident/request management tools.
- Solves moderately complex problems and may coordinate required effort from multiple support groups.
- Tier1 and Tier2 incident and service request fulfillment.
- Basic operational support.
- May have defined role within a team working towards stated objectives.
- All workflow and results documented using a Creighton-supported ticketing application.
- Process and maintain Knowledge Base documentation for self-service content.
- Moderately complex solution development and implementation for common problems and services.
- Work incidents and service requests that require moderate planning, testing, evaluating, and coordination.
- May involve multiple myIT groups and vendors to resolve.
- Maintains and applies knowledge of Windows/Apple hardware, software, and operating systems, including mobile technology such as Apple iOS, Windows, and Android.
- An ITSS-DT is expected to spend time learning modern technologies and sharing associated knowledge with the myIT Division.
- Team Meetings – other duties as assigned.
- Effectively communicate needs with various teams and supervisors.
Qualifications
- Bachelor's degree in related area and/or equivalent technical experience preferred.
- Minimum of 2 years combined experience in one or more of the following:
- Deskside and/or remote based technical experience.
- Working with Ivanti and/or Apple JAMF endpoint management platforms (or equivalent).
- Supporting Mobile devices including Apple/iOS and Android/Windows.
- Working with basic TCP/IP, network topologies and related technology.
Knowledge, Skills, And Abilities
- Mobile Device Support - End User
- Service Desk Support - End User
- Hardware Support - End User
- Microsoft Office Suite Support including O365
- Microsoft Windows - Platform/OS
- Application Support - End User
- Apple OSX - Platform/OS
- Peripheral Support - End User
- Video Conferencing - Video/Voice
- Android support
- Apple iOS support
- Remote conferencing familiarity including Zoom and MS Teams
- Projection and display system support
- A/V presentation & capture systems
- JAMF – Mobile Device Management System
- TCP/IP network concepts
- Accountable
- Adaptable
- Collaborative and teamwork-oriented
- Customer relationship manager
- Innovative and creative thinker
- Mission and service-oriented
- Openness (zest) for learning
- Results-oriented
- Excellent communication skills
- Professional phone etiquette
- Self-starter
- Detail-oriented
- Dependable
Licenses/Certifications
- ITIL Foundations Certification or pass within first 6 months of accepting this position.
- Dell Tech Direct certification expected within first 6 months.
- Windows and Apple certifications preferred.
About us
Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination. Creighton complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Applicants with disabilities needing reasonable accommodations to complete the application or hiring process should contact Human Resources at HR@creighton.edu. Creighton University seeks candidates who understand, respect, and can contribute to the University's mission and values.
IT Support Technician Job Roles in Nebraska
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Search IT Support Technician Jobs in NebraskaIT Support Technician Jobs in Nebraska: Frequently Asked Questions
Which companies sponsor visas for IT support technicians in Nebraska?
Nebraska's largest visa-sponsoring employers for IT support roles include Nebraska Medicine, CHI Health, Mutual of Omaha, First National Bank of Omaha, and the University of Nebraska system. Omaha-based insurance and financial services firms also hire IT support technicians and have established H-1B visa sponsorship histories. Staffing firms contracting with these organizations occasionally sponsor as well, though direct employer sponsorship is more common for support technician roles.
Which visa types are most common for IT support technician roles in Nebraska?
The H-1B is the most common visa for IT support technicians in Nebraska, provided the role meets the specialty occupation standard requiring at least a bachelor's degree in a relevant field like information technology or computer science. Some positions at universities may qualify for cap-exempt H-1B petitions. TN visas are available to Canadian and Mexican nationals where the role aligns with qualifying occupational categories.
Which cities in Nebraska have the most IT support technician sponsorship jobs?
Omaha accounts for the majority of IT support technician sponsorship opportunities in Nebraska, driven by its concentration of healthcare systems, financial institutions, and corporate headquarters. Lincoln is the second most active market, supported by state government agencies, the University of Nebraska-Lincoln, and a growing tech sector. Smaller markets like Bellevue occasionally post IT support roles tied to defense and government contractors near Offutt Air Force Base.
How to find it support technician visa sponsorship jobs in Nebraska?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to find IT support technician roles in Nebraska without sorting through positions that won't support international candidates. You can search by state and role type to surface openings from Nebraska employers in healthcare, finance, and higher education who have documented sponsorship histories. Setting up alerts helps track new postings as they appear.
Are there state-specific considerations for IT support technicians seeking sponsorship in Nebraska?
Nebraska's prevailing wage requirements for H-1B positions are determined by the Department of Labor based on the Omaha or Lincoln metropolitan areas, which generally reflect mid-range national IT support wages. The University of Nebraska and Creighton University are cap-exempt H-1B employers, meaning they can file petitions year-round outside the annual lottery. Healthcare and financial services employers in Omaha tend to have more established immigration compliance programs than smaller regional employers.
What is the prevailing wage for sponsored it support technician jobs in Nebraska?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.