Service Team Member Visa Sponsorship Jobs in Illinois
Service team member visa sponsorship jobs in Illinois are concentrated in Chicago, where major hospitality groups, food and beverage chains, and retail operations run large service-oriented workforces. Employers like McDonald's (headquartered in Chicago) and regional hospitality companies regularly hire internationally. Roles span front-of-house, guest services, and operations support across Cook County and surrounding suburbs.
Find Service Team Member JobsOverview
Showing 5 of 265+ Service Team Member Jobs in Illinois with Visa Sponsorship
See all 265+ Service Team Member Jobs in Illinois with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Team Member Jobs in Illinois with Visa Sponsorship.
Get Access To All JobsDepartment
F&A Help Desk
About the Department
The Knowledge and Optimization Organization is a service and process efficiency organization dedicated to continuous improvement for HR, Payroll, and Procure to Pay services. We strive to deliver high quality services and an excellent experience so faculty and staff can focus on teaching and research.
We provide Human Resources support for compensation activities, data management, staff recruitment, student employment and time tracking. We provide Payroll support for employee wage and fellowship payments, independent contractor and other reportable payments, payroll corrections, tax calculation and reporting and compliance for payment to non citizens and entities. In addition, Knowledge and Optimization Organization provides Procure to Pay support for invoice processing, vendor management, check requests, purchase order compliance and expense reimbursement.
Job Summary
The Client Relations Specialist (CRS) is responsible for resolving inbound calls, chats, emails, and ServiceNow requests from customers, including third party vendors, applicants, staff, and faculty at the University of Chicago about financial services, human resources, payroll, budgeting and planning, financial management, and grants management, and navigation of administrative systems including Oracle Cloud and Workday. The CRS will assist with the execution of Tier 1 transactions in the areas of financial services, human resources, payroll, and grants management. This position will provide first-level support for question resolution, researching and resolving issues, and escalating queries as appropriate. The CRS will provide excellent customer service experience by completing work efficiently and accurately while proactively anticipating a customer’s future needs.
The CRS reports to the Director of the Finance and Administration Service Desk. The Service Desk is an integral part of the University’s Culture of Service and provides Tier 1 quality service in support of financial and human resources related processes.
The CRS position is a hybrid position, requiring in-person work at the Hyde Park Campus location for training, meetings, and other duties as needed which is subject to change. The CRS must maintain a home office environment that is conducive to a normal office environment and must have access to the internet and the ability to perform all work functions.
Responsibilities
- Answers inbound phone calls and chats; processes inquiries received through ServiceNow related to financial services, human resources, payroll, budgeting and planning, financial management, and grants management in alignment with the Service Desk’s established key performance indicators (KPIs) and service level agreements.
- Proactively analyzes customer inquiries and requests, and presents customized solutions and next steps to the customer.
- Determines if customer requests/inquiries require escalation to the following offices as defined in the Service Desk Manual, Financial Services, Budget, Financial Management, University Research Administration (URA), and Post Go-Live Support organization.
- Efficiently resolves a customer’s primary request and anticipates/addresses common downstream impacts.
- Documents customer interaction in call center technology system.
- Advises customers on how to use self-service tools.
- Advises customers on technology system navigation and basic transactional functionality, including Oracle Cloud and Workday platforms.
- Opens, closes, and manages requests through the ServiceNow portal.
- Supports routine financial report creation.
- Participates in special project requests to assist with overflow work of other teams as needed.
- Facilitates clerical testing as needed.
- Attends trainings and works with the Training Center of Expertise to provide feedback on which trainings would be useful for the campus community.
- Assists in resolving customer’s primary issue and may anticipate/address common downstream issues. Documents customer interaction in Contact or Call Center technology system.
- Utilizes call center telephony technology to support and monitor volume of incoming calls.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
Certifications:
Preferred Qualifications
Education:
- Bachelor’s degree.
Experience:
- Background with proven success in a customer-facing role.
- Understanding of various contact or call center computer related technologies.
- Familiarity with administrative processes, procedures, and systems within a university setting.
Technical Skills or Knowledge:
- Oracle Cloud and/or Workday proficiency.
- Familiarity with Microsoft Teams and Zoom to stay connected to team members and manager in a remote work environment.
- Basic computer skills, including email functionality.
Preferred Competencies
- Self-starter who is comfortable taking initiative and working in a remote environment.
- Excellent interpersonal and communication, written and verbal, skills.
- Participate as a team player and positively influence a group.
- Demonstrated customer service focus and willing to assist with all inquiries or requests.
- Astute listening skills and build rapport, even with the most difficult customer.
- Demonstrated ability to achieve successful outcomes in handling demanding situations and customers.
- Technical troubleshooting, critical thinking, and problem-solving skills.
- Learn and actively seek out information and skills to improve service to the University’s customers.
- Multi-task and work within timed deadlines.
- Positive attitude and demonstrated ability to adapt when business situations arise that require change or redirection.
- Attention to detail in documentation and transaction accuracy.
Application Documents
- Resume/CV (required)
The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Customer Service & Sales
Role Impact
Individual Contributor
Scheduled Weekly Hours
40
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Hourly
FLSA Status
Non-Exempt
Pay Range
$21.00 - $24.50
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Department
F&A Help Desk
About the Department
The Knowledge and Optimization Organization is a service and process efficiency organization dedicated to continuous improvement for HR, Payroll, and Procure to Pay services. We strive to deliver high quality services and an excellent experience so faculty and staff can focus on teaching and research.
We provide Human Resources support for compensation activities, data management, staff recruitment, student employment and time tracking. We provide Payroll support for employee wage and fellowship payments, independent contractor and other reportable payments, payroll corrections, tax calculation and reporting and compliance for payment to non citizens and entities. In addition, Knowledge and Optimization Organization provides Procure to Pay support for invoice processing, vendor management, check requests, purchase order compliance and expense reimbursement.
Job Summary
The Client Relations Specialist (CRS) is responsible for resolving inbound calls, chats, emails, and ServiceNow requests from customers, including third party vendors, applicants, staff, and faculty at the University of Chicago about financial services, human resources, payroll, budgeting and planning, financial management, and grants management, and navigation of administrative systems including Oracle Cloud and Workday. The CRS will assist with the execution of Tier 1 transactions in the areas of financial services, human resources, payroll, and grants management. This position will provide first-level support for question resolution, researching and resolving issues, and escalating queries as appropriate. The CRS will provide excellent customer service experience by completing work efficiently and accurately while proactively anticipating a customer’s future needs.
The CRS reports to the Director of the Finance and Administration Service Desk. The Service Desk is an integral part of the University’s Culture of Service and provides Tier 1 quality service in support of financial and human resources related processes.
The CRS position is a hybrid position, requiring in-person work at the Hyde Park Campus location for training, meetings, and other duties as needed which is subject to change. The CRS must maintain a home office environment that is conducive to a normal office environment and must have access to the internet and the ability to perform all work functions.
Responsibilities
- Answers inbound phone calls and chats; processes inquiries received through ServiceNow related to financial services, human resources, payroll, budgeting and planning, financial management, and grants management in alignment with the Service Desk’s established key performance indicators (KPIs) and service level agreements.
- Proactively analyzes customer inquiries and requests, and presents customized solutions and next steps to the customer.
- Determines if customer requests/inquiries require escalation to the following offices as defined in the Service Desk Manual, Financial Services, Budget, Financial Management, University Research Administration (URA), and Post Go-Live Support organization.
- Efficiently resolves a customer’s primary request and anticipates/addresses common downstream impacts.
- Documents customer interaction in call center technology system.
- Advises customers on how to use self-service tools.
- Advises customers on technology system navigation and basic transactional functionality, including Oracle Cloud and Workday platforms.
- Opens, closes, and manages requests through the ServiceNow portal.
- Supports routine financial report creation.
- Participates in special project requests to assist with overflow work of other teams as needed.
- Facilitates clerical testing as needed.
- Attends trainings and works with the Training Center of Expertise to provide feedback on which trainings would be useful for the campus community.
- Assists in resolving customer’s primary issue and may anticipate/address common downstream issues. Documents customer interaction in Contact or Call Center technology system.
- Utilizes call center telephony technology to support and monitor volume of incoming calls.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
Certifications:
Preferred Qualifications
Education:
- Bachelor’s degree.
Experience:
- Background with proven success in a customer-facing role.
- Understanding of various contact or call center computer related technologies.
- Familiarity with administrative processes, procedures, and systems within a university setting.
Technical Skills or Knowledge:
- Oracle Cloud and/or Workday proficiency.
- Familiarity with Microsoft Teams and Zoom to stay connected to team members and manager in a remote work environment.
- Basic computer skills, including email functionality.
Preferred Competencies
- Self-starter who is comfortable taking initiative and working in a remote environment.
- Excellent interpersonal and communication, written and verbal, skills.
- Participate as a team player and positively influence a group.
- Demonstrated customer service focus and willing to assist with all inquiries or requests.
- Astute listening skills and build rapport, even with the most difficult customer.
- Demonstrated ability to achieve successful outcomes in handling demanding situations and customers.
- Technical troubleshooting, critical thinking, and problem-solving skills.
- Learn and actively seek out information and skills to improve service to the University’s customers.
- Multi-task and work within timed deadlines.
- Positive attitude and demonstrated ability to adapt when business situations arise that require change or redirection.
- Attention to detail in documentation and transaction accuracy.
Application Documents
- Resume/CV (required)
The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Customer Service & Sales
Role Impact
Individual Contributor
Scheduled Weekly Hours
40
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Hourly
FLSA Status
Non-Exempt
Pay Range
$21.00 - $24.50
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Service Team Member Job Roles in Illinois
See all 265+ Service Team Member Jobs in Illinois
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Service Team Member Jobs in IllinoisService Team Member Jobs in Illinois: Frequently Asked Questions
Which companies sponsor visas for service team members in Illinois?
Hospitality groups, restaurant chains, and large retail operators in Illinois are among the more active sponsors for service team member roles. McDonald's, headquartered in Chicago, along with regional hotel groups and food service management companies operating in the Chicago metro, have sponsored international workers for service-oriented positions. Large convention and event venues in downtown Chicago also hire internationally for guest-facing service roles.
Which visa types are most common for service team member roles in Illinois?
H-1B visa sponsorship for service team member roles is uncommon unless the position has a clear specialty occupation component, such as operations management with a relevant degree requirement. More frequently, international workers in service roles enter through J-1 visa exchange visitor programs, which cover hospitality and cultural exchange tracks. Some positions at multinational companies may be accessible through L-1 visa transfers for employees moving from an overseas office to an Illinois location.
Which cities in Illinois have the most service team member sponsorship jobs?
Chicago accounts for the overwhelming majority of service team member sponsorship opportunities in Illinois, driven by its dense concentration of hotels, restaurants, entertainment venues, and corporate headquarters. The surrounding suburbs, including Rosemont near O'Hare International Airport and Schaumburg, also offer service roles tied to hospitality and convention business. Outside the Chicago metro, Champaign-Urbana has limited opportunities, primarily through university-affiliated food service and hospitality operations.
How to find service team member visa sponsorship jobs in Illinois?
Migrate Mate is built specifically to surface visa sponsorship jobs, including service team member roles in Illinois. Filtering by state and role type on Migrate Mate helps you identify employers who have an established pattern of sponsoring international workers, saving time compared to applying broadly and discovering sponsorship limitations late in the process. Focus your search on Chicago metro employers in hospitality, food service, and large-scale retail operations.
Are there state-specific considerations for service team member sponsorship in Illinois?
Illinois employers sponsoring workers through H-1B must pay prevailing wages as determined by the Department of Labor, which reflects Chicago metro wage rates and tends to be higher than rural Illinois benchmarks. Illinois has a relatively strong union presence in hospitality and service sectors, which can affect how roles are structured and what documentation employers prepare for sponsorship. International students at Illinois universities on OPT occasionally transition into sponsored service management roles with qualifying employers.
What is the prevailing wage for sponsored service team member jobs in Illinois?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.