Service Team Member Visa Sponsorship Jobs in Washington
Washington's service team member roles span Seattle's dense hospitality corridor, Bellevue's corporate campuses, and resort destinations like Leavenworth and Snoqualmie Pass. Major employers including Amazon, Marriott, and Hyatt have hired internationally for service positions. Visa sponsorship availability varies by employer size and role classification, so researching specific companies matters.
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Our vision is to ensure that “Washington state’s children and youth grow up safe and healthy, thriving physically, emotionally, and educationally, nurtured by family and community.”
Job Title: Public Benefits Specialist 1-3 In-Training (PBS3)
Location: 1313 W. Meeker St. Suite 102 Kent, WA 98032
Hybrid Work Schedule: This position is currently designated as a telework position. Telework arrangements are subject to business needs and may change. You must be willing to report to the office for quarterly in-person meetings, IT or equipment support, or if the position is transitioned to an in-office work arrangement.
Closes: Tuesday, November 3rd, 2026
Salary: $4,517 - $5,928 monthly
Do you enjoy helping people navigate complex systems and connecting families with resources? If so, consider applying for the Public Benefits Specialist 1–3 In-Training position with DCYF. In this role, you’ll support families applying for or receiving Child Care Subsidy benefits through DCYF’s Contact Center in Kent. Your work helps families access affordable childcare that supports employment, education, and long-term stability while providing compassionate, knowledgeable customer service.
The Opportunity:
As a Public Benefits Specialist, you will provide direct customer service in a fast-paced call center, helping families apply for childcare assistance through Washington’s Child Care Subsidy Program. You’ll conduct interviews, review documentation, gather information from applicants and third parties, and determine eligibility based on state and federal rules. This role requires strong communication, sound judgment, and the ability to make independent decisions while navigating complex eligibility requirements. You’ll assess household circumstances, explain program requirements, and provide accurate, respectful guidance.
Successful candidates are comfortable in a structured, high-volume call environment and committed to detailed, customer-focused work that supports family stability and access to early learning opportunities.
Some of what you will do:
- Conduct intensive interviews with customers to determine eligibility for services, or continued eligibility for services when notifying the program of changes of circumstances for Child Care benefits.
- Process Child Care applications received from the Washington Connection online applications, in the Document Management System (DMS), and through interactive interviews.
- Analyze collected oral and written information to determine accurate benefits and continued program eligibility.
- Finalize Child Care applications and reapplications with information received and verified for accurate determination of eligibility.
- Refer clients to both mandatory and optional services, including to other agencies as required.
- Take actions necessary to ensure that limited English proficient clients receive properly translated forms and translation services from state certified, contracted translators and interpreters.
- Authorize Working Connections Child Care Subsidy payment to approved Licensed facility and Family Friend and Neighbor (FFN) Subsidy Providers through the Social Services Payment System (SSPS).
- Compute and initiate overpayments and client notifications when necessary.
- Issue reimbursements and benefits when appropriate to correct under issuances.
- Assist Child Care Providers with subsidy payment information and other requirements to receive subsidy.
Required Qualifications:
The goal class of this position is a Public Benefits Specialist 3 (PBS3). We will also consider candidates at the PBS1 & PBS2 levels, with a training plan to advance to the goal class. The Hiring Manager will evaluate the education and experience of each candidate for one of the levels mentioned below.
Please review the qualifications for each level below and ensure your application clearly demonstrates how you meet at least one of the listed qualification options.
Salary by Range:
- Public Benefits Specialist 1 (PBS1): (G) $4,517 - $5,111 monthly
- Public Benefits Specialist 2 (PBS2): (F) $4,746 - $5,506 monthly
- Public Benefits Specialist 3 (PBS3): (E) $4,980 - $5,928 monthly
Public Benefits Specialist 1 (PBS1) Qualifications:
- One (1) year of experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.
OR
- A Bachelor’s degree AND Experience examining/processing medical insurance or rehabilitation claims, unemployment insurance claims, or in a customer service job where the major duties involve public contact, or a job providing staff support in financial eligibility determination will substitute, year for year, for education.
AND
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
Public Benefits Specialist 2 (PBS2) Qualifications:
- Six (6) months of experience as a Public Benefits Specialist 1, and completion of the agency's Public Benefits Specialist Training Program.
OR
- One (1) year of experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs and completing the agency’s Public Benefits Specialist Training Program.
AND
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
Public Benefits Specialist 3 (PBS3) Qualifications:
- Nine (9) months of experience as a Public Benefits Specialist 2.
OR
- Fifteen (15) months of experience as a Public Benefits Specialist 1 and satisfactory completion of the agency's Public Benefits Specialist Training Program.
OR
- Equivalent combination of education and/or experience determining eligibility for financial, medical, food, long-term services and support programs, childcare and equal access benefits totaling eighteen (18) months.
AND
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
Additional Screening Requirement: Candidates selected to move forward in the recruitment process will be required to complete an in-person math assessment as part of the initial screening process. Candidates who advance will receive approximately one week's notice regarding the assessment date, time, and location.
In addition to those required qualifications, our ideal applicant will also have some or all of the following:
- Demonstrated experience working in a high-volume customer service environment.
- One (1) year of experience working in a call center environment.
- Prior experience determining eligibility for public programs.
How do I apply?
In addition to completing the online application, applicants must attach the following documents to their profile to be considered for this position:
- Resume
Supplemental Information:
The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our goal to create a diverse and equitable workplace that reflects the communities we serve. If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.
The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.
This recruitment may be used to fill multiple vacancies.
Incumbent must successfully complete formal training courses as required by law, policy, and regional requirements within one year of their appointment.
Degrees must be obtained from an accredited college or university whose accreditation is recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA), or a foreign equivalent verified by a NACES-approved organization at naces.org. Foreign Equivalency certification must be attached to the application for degrees obtained outside the U.S.
This position is included in the bargaining unit represented by the Washington Federation of State Employees (WFSE). For more information: https://wfse.org/
Benefits eligibility for this position may be different than what’s listed in the benefits tab of this recruitment announcement. For more information on employee benefits eligibility, visit: Public Employee Benefits Board (PEBB).
If you would like to request an accommodation throughout the application/interview process, contact DCYF Recruiter. If you're experiencing technical difficulties creating, accessing or completing your application, call NEOGOV toll-free at (855) 524-5627 or email support@neogov.com. Persons needing accommodation in the application process or this announcement in an alternative format may call the Telecommunications Device for the Deaf (TDD) at 360-664-1960.
Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214, NGB Form 22, or Predischarge Certification (issued not more than 120 days prior to End of Term of Service (ETS) by date of submission). If claiming preference based on Predischarge Certification, the individual will be required to provide their official discharge documentation, such as a DD Form 214, NGB Form 22, or equivalent, within 30 days after the date of discharge. Please blackout (redact) the social security number before attaching any documents. For additional information on Veterans’ Preference and guidance on how to determine if you are eligible, click here.
DCYF participates in the federal E-Verify program. The selected candidate must provide proof of identity and authorization to work in the United States, consistent with E-Verify requirements, on their first day of employment.
2026-08785
Description
Our vision is to ensure that “Washington state’s children and youth grow up safe and healthy, thriving physically, emotionally, and educationally, nurtured by family and community.”
Job Title: Public Benefits Specialist 1-3 In-Training (PBS3)
Location: 1313 W. Meeker St. Suite 102 Kent, WA 98032
Hybrid Work Schedule: This position is currently designated as a telework position. Telework arrangements are subject to business needs and may change. You must be willing to report to the office for quarterly in-person meetings, IT or equipment support, or if the position is transitioned to an in-office work arrangement.
Closes: Tuesday, November 3rd, 2026
Salary: $4,517 - $5,928 monthly
Do you enjoy helping people navigate complex systems and connecting families with resources? If so, consider applying for the Public Benefits Specialist 1–3 In-Training position with DCYF. In this role, you’ll support families applying for or receiving Child Care Subsidy benefits through DCYF’s Contact Center in Kent. Your work helps families access affordable childcare that supports employment, education, and long-term stability while providing compassionate, knowledgeable customer service.
The Opportunity:
As a Public Benefits Specialist, you will provide direct customer service in a fast-paced call center, helping families apply for childcare assistance through Washington’s Child Care Subsidy Program. You’ll conduct interviews, review documentation, gather information from applicants and third parties, and determine eligibility based on state and federal rules. This role requires strong communication, sound judgment, and the ability to make independent decisions while navigating complex eligibility requirements. You’ll assess household circumstances, explain program requirements, and provide accurate, respectful guidance.
Successful candidates are comfortable in a structured, high-volume call environment and committed to detailed, customer-focused work that supports family stability and access to early learning opportunities.
Some of what you will do:
- Conduct intensive interviews with customers to determine eligibility for services, or continued eligibility for services when notifying the program of changes of circumstances for Child Care benefits.
- Process Child Care applications received from the Washington Connection online applications, in the Document Management System (DMS), and through interactive interviews.
- Analyze collected oral and written information to determine accurate benefits and continued program eligibility.
- Finalize Child Care applications and reapplications with information received and verified for accurate determination of eligibility.
- Refer clients to both mandatory and optional services, including to other agencies as required.
- Take actions necessary to ensure that limited English proficient clients receive properly translated forms and translation services from state certified, contracted translators and interpreters.
- Authorize Working Connections Child Care Subsidy payment to approved Licensed facility and Family Friend and Neighbor (FFN) Subsidy Providers through the Social Services Payment System (SSPS).
- Compute and initiate overpayments and client notifications when necessary.
- Issue reimbursements and benefits when appropriate to correct under issuances.
- Assist Child Care Providers with subsidy payment information and other requirements to receive subsidy.
Required Qualifications:
The goal class of this position is a Public Benefits Specialist 3 (PBS3). We will also consider candidates at the PBS1 & PBS2 levels, with a training plan to advance to the goal class. The Hiring Manager will evaluate the education and experience of each candidate for one of the levels mentioned below.
Please review the qualifications for each level below and ensure your application clearly demonstrates how you meet at least one of the listed qualification options.
Salary by Range:
- Public Benefits Specialist 1 (PBS1): (G) $4,517 - $5,111 monthly
- Public Benefits Specialist 2 (PBS2): (F) $4,746 - $5,506 monthly
- Public Benefits Specialist 3 (PBS3): (E) $4,980 - $5,928 monthly
Public Benefits Specialist 1 (PBS1) Qualifications:
- One (1) year of experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.
OR
- A Bachelor’s degree AND Experience examining/processing medical insurance or rehabilitation claims, unemployment insurance claims, or in a customer service job where the major duties involve public contact, or a job providing staff support in financial eligibility determination will substitute, year for year, for education.
AND
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
Public Benefits Specialist 2 (PBS2) Qualifications:
- Six (6) months of experience as a Public Benefits Specialist 1, and completion of the agency's Public Benefits Specialist Training Program.
OR
- One (1) year of experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs and completing the agency’s Public Benefits Specialist Training Program.
AND
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
Public Benefits Specialist 3 (PBS3) Qualifications:
- Nine (9) months of experience as a Public Benefits Specialist 2.
OR
- Fifteen (15) months of experience as a Public Benefits Specialist 1 and satisfactory completion of the agency's Public Benefits Specialist Training Program.
OR
- Equivalent combination of education and/or experience determining eligibility for financial, medical, food, long-term services and support programs, childcare and equal access benefits totaling eighteen (18) months.
AND
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
Additional Screening Requirement: Candidates selected to move forward in the recruitment process will be required to complete an in-person math assessment as part of the initial screening process. Candidates who advance will receive approximately one week's notice regarding the assessment date, time, and location.
In addition to those required qualifications, our ideal applicant will also have some or all of the following:
- Demonstrated experience working in a high-volume customer service environment.
- One (1) year of experience working in a call center environment.
- Prior experience determining eligibility for public programs.
How do I apply?
In addition to completing the online application, applicants must attach the following documents to their profile to be considered for this position:
- Resume
Supplemental Information:
The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our goal to create a diverse and equitable workplace that reflects the communities we serve. If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.
The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.
This recruitment may be used to fill multiple vacancies.
Incumbent must successfully complete formal training courses as required by law, policy, and regional requirements within one year of their appointment.
Degrees must be obtained from an accredited college or university whose accreditation is recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA), or a foreign equivalent verified by a NACES-approved organization at naces.org. Foreign Equivalency certification must be attached to the application for degrees obtained outside the U.S.
This position is included in the bargaining unit represented by the Washington Federation of State Employees (WFSE). For more information: https://wfse.org/
Benefits eligibility for this position may be different than what’s listed in the benefits tab of this recruitment announcement. For more information on employee benefits eligibility, visit: Public Employee Benefits Board (PEBB).
If you would like to request an accommodation throughout the application/interview process, contact DCYF Recruiter. If you're experiencing technical difficulties creating, accessing or completing your application, call NEOGOV toll-free at (855) 524-5627 or email support@neogov.com. Persons needing accommodation in the application process or this announcement in an alternative format may call the Telecommunications Device for the Deaf (TDD) at 360-664-1960.
Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214, NGB Form 22, or Predischarge Certification (issued not more than 120 days prior to End of Term of Service (ETS) by date of submission). If claiming preference based on Predischarge Certification, the individual will be required to provide their official discharge documentation, such as a DD Form 214, NGB Form 22, or equivalent, within 30 days after the date of discharge. Please blackout (redact) the social security number before attaching any documents. For additional information on Veterans’ Preference and guidance on how to determine if you are eligible, click here.
DCYF participates in the federal E-Verify program. The selected candidate must provide proof of identity and authorization to work in the United States, consistent with E-Verify requirements, on their first day of employment.
2026-08785
Service Team Member Job Roles in Washington
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Search Service Team Member Jobs in WashingtonService Team Member Jobs in Washington: Frequently Asked Questions
Which companies sponsor visas for service team members in Washington?
Larger hospitality groups, hotel chains, and corporate dining operations in Washington are the most active sponsors for service team member roles. Companies like Marriott, Hyatt, and Aramark have sponsorship track records in the Pacific Northwest. Amazon and other major corporate campuses also employ service teams through facilities and hospitality contractors. Smaller independent restaurants and cafes rarely sponsor visas due to the administrative burden and cost involved.
Which visa types are most common for service team member roles in Washington?
H-2B visas are the most common pathway for seasonal service roles in Washington, particularly at resort and hospitality venues. H-1B visa sponsorship is rare for frontline service positions because most do not meet the specialty occupation requirement of a job-specific bachelor's degree. Some multinational hospitality companies use L-1 visa transfers for supervisory service roles. J-1 visa exchange visitor programs also place international workers in Washington hospitality settings through authorized sponsors.
Which cities in Washington have the most service team member sponsorship jobs?
Seattle concentrates the largest share of service team member sponsorship opportunities in Washington, driven by its hotel density, convention center, and corporate campus dining operations in South Lake Union and downtown. Bellevue and Redmond see demand tied to tech-sector corporate campuses. Seasonal resort areas including Leavenworth, Chelan, and Mount Rainier gateway communities generate H-2B-driven openings during peak visitor seasons in summer and winter.
How to find service team member visa sponsorship jobs in Washington?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify Washington employers actively willing to sponsor service team members rather than sifting through listings that don't address immigration. You can filter by location and role type to focus on Seattle, Bellevue, or other Washington cities. Because sponsorship for service roles is less common than in technical fields, using a targeted platform like Migrate Mate saves significant time in your search.
Are there state-specific considerations for service team member visa sponsorship in Washington?
Washington follows federal prevailing wage requirements for H-2B and H-1B petitions, and the state's relatively high minimum wage means employers must ensure offered wages meet both state and federal thresholds. Washington's strong hospitality union presence in Seattle can influence how service roles are classified and staffed, which affects sponsorship structures. The state's proximity to Canada also means some employers explore TN visa options for eligible Canadian nationals in qualifying service-adjacent roles.
What is the prevailing wage for sponsored service team member jobs in Washington?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.