Service Team Member Visa Sponsorship Jobs in Minnesota
Service team member roles in Minnesota span hospitality, retail, and food service, with employers like Target, Mall of America operators, and hotel groups in the Twin Cities metro among those with international hiring. Minneapolis and Saint Paul concentrate the most opportunities, though Rochester and Duluth also have active service sector markets with occasional visa sponsorship.
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JOB OVERVIEW:
Are you energized by solving problems, building trust and relationships with customers? As a Customer Care Agent at Marvin, you’ll be the go-to expert for our dealers and customers seeking support. You’ll guide users through product questions, warranty concerns, and system navigation - all while delivering a seamless and empathetic experience. This role is central to Marvin’s customer experience strategy and offers the opportunity to make a meaningful impact every day. Plus, receive a $1,500 sign-on bonus when you join our team! This job is located in Warroad, MN. If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move.
HIGHLIGHTS OF YOUR ROLE:
- Serve as the primary contact for customer inquiries across phone, email, and chat, ensuring timely and accurate support.
- Educate dealer partners on Marvin’s Order Management software, products and warranty processes through virtual or in-person training.
- Own customer interactions from start to resolution, offering solutions that align with Marvin’s policies and service standards.
- Support onboarding for new dealers and partners, facilitating account setup and initial training.
YOU'RE A GOOD FIT IF YOU HAVE (OR IF YOU CAN):
- 2+ years in a customer-facing role.
- Experience using CRM systems like Salesforce to manage customer interactions.
- A track record of resolving customer issues efficiently while maintaining strong relationships.
- Proven team collaboration skills.
- Comfort mentoring others and sharing expertise across teams.
ALSO WANT TO MAKE SURE YOU HAVE:
- Familiarity with building materials, construction, or manufacturing industries.
- Ability to learn Marvin’s systems and apply product knowledge to customer solutions.
- Strong organizational and project management skills.
- Associate degree or higher preferred, or equivalent experience.
WE INVITE YOU TO SEE YOURSELF AT MARVIN:
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.
Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!
Some of our unique and most popular benefits include:
- $300 annual wellbeing account to spend on what helps you feel happy + healthy
- Better Living Day! (a paid day off to go have some fun)
- Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
- Giving at Marvin – participate in organized volunteer opportunities
- Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships
Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!
MARVIN IS AN EQUAL OPPORTUNITY EMPLOYER:
Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.
COMPENSATION:
- $23.00 - $29.00 per hour, pay based on experience
Service Team Member Job Roles in Minnesota
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Search Service Team Member Jobs in MinnesotaService Team Member Jobs in Minnesota: Frequently Asked Questions
Which companies sponsor visas for service team members in Minnesota?
Large employers with established HR infrastructure are the most likely to sponsor visas for service team member roles in Minnesota. Target's corporate and retail operations, major hotel chains like Marriott and Hilton properties in the Twin Cities, and large food service contractors operating at venues like the Mall of America and Target Center have historically filed for work visas. Smaller independent businesses rarely have the resources to navigate sponsorship.
Which visa types are most common for service team member roles in Minnesota?
H-2B visas are the most common pathway for seasonal service roles, covering positions in hospitality, recreation, and food service when U.S. workers are unavailable. H-1B visas generally do not apply to frontline service team member positions, as they require specialty occupation status. Some workers transition through employer-sponsored EB-3 unskilled or other worker green card categories after establishing a longer-term employment relationship with a sponsoring company.
Which cities in Minnesota have the most service team member sponsorship jobs?
Minneapolis and Saint Paul account for the majority of service team member sponsorship activity in Minnesota, driven by the concentration of hotels, convention centers, stadiums, and retail employers in the metro area. Rochester sees demand tied to the Mayo Clinic's hospitality and support ecosystem. Duluth has seasonal hospitality demand connected to tourism along Lake Superior, which sometimes generates H-2B filings from resorts and lodges.
How to find service team member visa sponsorship jobs in Minnesota?
Migrate Mate filters job listings specifically for visa sponsorship, making it easier to identify service team member roles in Minnesota where employers are open to sponsoring international workers. Rather than sorting through generic job boards that don't surface sponsorship status, Migrate Mate focuses the search on employers with a documented history of visa filings, which is especially useful for service roles where sponsorship is less common than in tech or healthcare.
Are there state-specific considerations for service team member visa sponsorship in Minnesota?
Minnesota's prevailing wage requirements under H-2B and employer-sponsored green card processes mean sponsoring employers must meet Department of Labor wage determinations specific to the Twin Cities or relevant regional area, not a national average. Minnesota's strong union presence in hospitality and food service can also affect how roles are classified and whether employers pursue sponsorship. Workers on H-2B status should be aware that the visa is tied to a specific employer and job location within the state.
What is the prevailing wage for sponsored service team member jobs in Minnesota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.